We took my son's 2013 Mustang to I-Care Bodyworks of Sapulpa in December to have some minor fender damage repaired. We expected a professional job, and got nothing of the kind, even though they charged us $1,800!
Without going into all the really gory details, here's a synopsis of what happened:
1. We took the Mustang in to have them give us an estimate for repairs. They said they would repair it and told us what it would cost. We left it with them to repair it.
2. When we got it back, they fixed what we brought it in for, but noticed that it had OTHER paint-related issues wrong with that it DID NOT have when we took it in.
3. We took it back. They agreed that it had the problems we said it did, and kept it to fix what they'd done to it.
4. When we got it back, they'd fixed the first set of problems THEY created, but then it had MORE problems caused by them!
5. We took it back again, and they agreed that they'd messed it up, so they kept it to fix it.
6. When we got it back, they'd fixed their most recent foul-up's, but it had NEW problems that were DIFFERENT than before!
Remember: they DID fix what we paid them to fix, BUT they kept messing up the paint job in OTHER areas, going back and fixing them, and messing up the paint SOMEWHERE ELSE while doing so, going back and fixing THOSE problems, repeat, repeat, repeat.
7. After several attempts to get the car repaired properly, we finally confronted them with the facts - including photos - that showed clearly what they had been doing to mess up the paint work on the car, including those in areas that had NOTHING TO DO WITH WHAT IT CAME IN FOR ORIGINALLY. They refused to correct the latest version of their mangling of the paint job of the Mustang.
8. What's interesting is that these people would not tell us a flat out "NO, WE'RE NOT GOING TO FIX IT" to our face - they said they would look into our request that they fix it RIGHT and let us know their decision, all the while they were formulating a refusal letter that they sent via certified mail. In other words, they were lying to us about "considering" our request at the same time a certified letter was ALREADY on the way to us telling us "NO, WE'RE NOT GOING TO FIX IT."
In that letter, they claimed that they did "a good job" on the repairs that they performed on the Mustang. My question is: IF THEY DID, THEN WHY DID THEY AGREE - MORE THAN ONCE - THAT THEY'D MESSED UP OTHER PARTS OF THE CAR AND TAKE IT BACK IN TO CORRECT THEIR MISTAKES????
IF they felt they'd done "a good job" in the first place, as their letter claims, then they would NOT have agreed that there were problems with the paint that they'd caused (one of their excuses is that the "painter" they used did a bad job and was subsequently let go).
9. Finally, in desperation, we went to BILL KNIGHT FORD. They looked at what I-Care had done to the Mustang, shook their heads and almost laughed, stating that the kinds of things we'd endured at the hands of I-Care would NEVER happen there, and, IF it did, the person(s) responsible would be fired immediately, the car would be repaired properly, and we would not be charged for it!
10. BILL KNIGHT FORD did the job RIGHT, and they did it RIGHT the FIRST TIME! When we got the Mustang back - unlike every time we got it back from I-Care - it had NO other issues with it, AT ALL! It was perfect!
We will NEVER recommend I-Care to anyone, because, frankly, they DON'T CARE about doing the job right: all they care about is the MONEY! read more