I was looking for a 2016 Tacoma Off Road with crew cab and manual transmission and started my…read moresearch on Toyota.com. I've corresponded with 5 dealerships that asked me stop by to start the process and they don't even have the truck or any intention of locating since I wasn't physically there. Toyota of Gastonia was different, Dan Matkin send me an email and asked me to text him what I was looking for. We spend about 20-30 minutes texting and he was able to locate a truck and came to an agreement on the trade-in and purchase price on the vehicle. Granted Dan give me an estimated trade-in on the assumption that I was truthful with the condition of the SUV, the price was more than fair. I called and spoke with Nick Thompson and left a deposit on Friday and was called on Monday to inform me the truck was ready for delivery on Tuesday. We stopped by and dealt with Kevin Brown because Dan wasn't available, but he had handed Kevin almost all the paperwork and there was no bait-and-switch tactical involved. I was initially a bit reluctant, but Kevin was a great guy also. I was initially sold on the 2.9% for 72 months, but the promotion ended a day before while they were transferring the truck from another dealership. I did confirm the promotion rate ended through other dealerships as well, so it wasn't their fault. The best they had was 3.9% for 72 months, but Nick Thompson was able to meet me in the middle due to my credit score and off we went to the finance manager at the sister dealership at Mazda in well under 30 minutes. We planned on transferring the plate from our existing SUV to the Tacoma, but didn't realize that that wasn't possible if my wife, who financed the SUV, wasn't on the loan also. So in the middle the singing we had to start over again to add my wife to the loan and registration for the Tacoma and spend an extra 30 minutes. Jay Kumar, Finance Manager, had another customer waiting but never appears to be frustrated and he educated us on the different service contracts but was never pushy. We left after 90 minutes after arrival to take delivery of the Tacoma. But it doesn't end there, a few days later we received a tin box with cookies which were actually pretty damn good. I also had to text Dan again to get an official odometer reading so we can cancel the existing service contract on the trade-in. He responded promptly and still provide excellent customer service, even after the deal had already been closed. Buying a car at Toyota of Gastonia was by far the easiest and fastest car purchase experience for me and I've purchased new on several brands such as Acura, BMW, Honda, Nissan, VW and now Toyota. As with anything in life, your miles may vary. It all depends on who you get on the other end of the line. Dan, Nick, Kevin and Jay are definitely assets to Toyota of Gastonia.

Total LIARS sales and service . I'll never deal with them again. They use bait and switch tactics…read more The lying NICK had ne take 2 hours out of my day for a car that wasn't even there. I'm filing a complaint with fair trade commission and BBB. This is unbelievable! Those people obviously don't need to sell cars. I wouldn't buy from them ever I can't stand liars! If I could give them a 10 star negative I would.

I had my car, an '02 Camaro, towed to Dunlap-Johnson on February 28th; I was reasonably sure that…read morethe fuel pump was dead. I told this to the (new) service manager, Mat Johnson when I got to the dealership. Matt called back a couple of days later, told me the fuel pump was dead, and I authorized a replacement for ~$1400 and asked for an oil change as well. It was an extensive repair: the fuel tank needed to be removed and the exhaust system had to be dropped to allow that to happen. On March 11th, I received a call from Matt at roughly 12:10pm telling me that I could pick up the car. I called him back and explained that I wanted to go ahead and resolve an existent coolant leak. Both repairs were "completed" on March 13th. The issues began when I went to pick up my car, with the assurance that the fuel pump and coolant leak had been resolved. Total cost was $1755.29. When I started my car, I immediately noticed a loud metal rattling sound. Matt and the technician who had worked on the car came out to look at it. The technician looked under the car and stated that he had forgotten to put a bolt back in. He put the bolt back in - which didn't solve the rattle - and then determined that he had damaged a clip that held the exhaust lines. It would probably need to be replaced. He tightened a bolt and temporarily fixed the rattle. He then apologized to me and said that he didn't hear the rattle during the test drive because he had his earbuds in. I was allowed to take the car home, and was told to call/bring it back in if the rattling started up again. It started rattling again on the way home, and Matt told me they could get it in on March 19th. Over the next few days, I started to notice the issues with the service. I pulled the oil dipstick and discovered that the oil had been overfilled; also, the work order showed that the technician had used 5W/30 oil instead of the 10W/30 the engine calls for. I was confused, because the car's oil cap literally says 10W/30 on it. The radiator was low on coolant and the overflow tank was empty. There was a used shop towel in my passenger seat, the cap for the valve on the fuel rail had been left off (I found it on my windshield), and my oil pressure was reading 20 PSI higher than it had been. I called Matt on March 18th at 10:54am, and told him of the issues with the service. I wrote down a list of what I had found (see picture), gave it to Matt, and dropped off my car again. I showed Matt the issues with the car, including the massive oil pressure spike; he blamed it on an aftermarket oil pressure sensor that I hadn't seen before. March 19th, I received a call from Matt telling me that the low coolant was caused by a 2nd leak. They didn't pressure test the system after resolving the 1st leak. The second leak was found on the intake manifold; I asked Matt how difficult that would be to fix, and he said, roughly, "I don't really want to get into something like that on a car this age, because something is going to break in the process." Matt also revealed that the technician had installed the mystery oil pressure sensor himself because he broke the original part while working on the car and had not recorded the incident on the work order. From there, Matt proceeded to belittle me and act in an extremely unprofessional and condescending manner. He waved the dirty shop towel that was left in my car in front of my face, pointing out that it wasn't actually all that dirty. I reminded him that the towel itself was a minor issue and was simply another example of the carelessness the department had displayed. He then picked up my note, waved it around, and said, sarcastically, "Well I just want to make sure we talk about it, because it was #9 on your list." Matt continued to be unprofessional, and pointed out that he had made the original tech work on my car from 8am-12pm to fix the issues. Everything was presented to me as though I was being done a favor; even though every service after the first was just fixing mistakes made by the service department.

I purchased a brand new Z71 Chevrolet Silverado a couple of years ago. I had a great experience. I…read morefound my truck on line from a friends recommendation of Dunlop-Johnson, I called, spoke with the owner, we made a deal, I drove two hours and arrived late in the evening. Everything was ready for me to sign and exactly as we discussed. I was just browsing their website when I saw the Yelp link so I am just now leaving my review.

Mark (owner) is a fair and honest businessman/mechanic. I highly recommend Shop at 160!read more

Mark was super kind. My car broke down and my phone broke in the same weekend. Not only did he go…read moreout of his way to take me to the cellphone shop, but also made sure that I made it back safely. He offered to fill my dad in on what was going on with my car and to inspect any new car that I purchased. He was very upfront and honest as well, which is obviously awesome. He also didn't rush me to figure out what to do with my car (which is awesome because I was in quite the predicament). Overall, highly recommend. They definitely care about people.