Excellence place, friendly help, and easy access in Round Rock…read more Easy to find between Harley Davidson and Ikea on the frontage rd N-I35.

My boyfriend and I just moved to Round Rock from out of state and were in need of a storage unit…read more We needed one that was outdoors and on ground level for easy drop-off and pick-up access and luckily this was the first place we called to inquire. The gentleman that assisted us were very welcoming and friendly and they had a great promotion for a 5x10 storage for $49 a month so we took it! Also, we had our u-haul trailer that needed to get dropped off at another location, but we were able to drop it off at Storage Max which saved us time and made it so much easier! I highly recommend to come here, great service and great staff :)

STAY AWAY FROM HERE!!! My vehicle was towed here and after a big run around to finally get it back,…read moreI had many things STOLEN from it! money, shoes, a bunch of tools, and other valuables. They even took all the spare change, pathetic I know, but just shows they are willing to take ANYTHING from you. The responses that I was getting back from the guy in charge on why all my stuff was missing seemed so scripted. Don't think it was his first time STEALING nor will it be his last so BEWARE of doing business here they are nothing but THIEVES at this place! This is my first review anywhere but I'm hoping I can save someone out there the headache of dealing with this "business"

Great place and great price to park my TT. Security looks good there. Jesse was very helpful.read more

It is supposed to close at 9. But it locks early. So if you have one small item to grab, you can't…read moreget it and will be charged for an extra month. The people who work here are unreasonable and won't work with you. Also, the cost creeped up over time until I was eventually paying 50% in less than a year.

Don't do it. Look elsewhere. My bill changed from $65 to $218 on the second month, increasing by…read more335%! Rent isn't prorated. If you move in on the 11th, move out on the 11th, you've to pay for the whole month or they'll take you to collections to ruin your credit. It's a complete ripoff! And beware of bogus charges. Inspect your bill. I paid for 44 days for no reason at all.

Friendly, fast, great service. The owner we very helpful and kind. Highly recommend.. Great cheap…read morestorage

Kim was great very attentive. Got me set up with my unit very quickly and also has a great sense of…read morehumor. I had a great experience today.

Collin and Steve are great guys and not only that they're honest with me so far. Their rates are…read moreextremely low for this area and the units are new and clean. I'm able to move two units I have elsewhere into one and still save $200 per month!! This is a family owned business (so far). If they ever sell out to the big guys, I'll be gone.

If you need a storage, this is your place. It's super clean and very safe! The guys in the office…read moreare super cool and professional. This is worth your time and money. They have an RV dump station, a cleaning station and free ice. Go check it out.

Go elsewhere. They have dropped the ball on two separate occasions several weeks apart. Their…read morescheduling dept does not talk to their sales, billing etc, etc, so their office is full of mass confusion. It is very difficult to speak directly to someone in their office, and when you do, they will take zero responsiblity. They attributed an outstanding payment from another company in Tennessee to my account and said that because I hadn't paid it my account was on credit hold and thus they missed my delivery date. Complete nightmare. They will drop the ball if you have a date to meet.

I will definitely use someone else next time. After talking to their rep Shane and being assured…read morethat they would leave the round rock yard around 8 am and I am about 1 hour away. It is now 12;30 and I am still here waiting. All I get is "I understand ". NO YOU BLANKING DO NOT. I only when with them as they were more expensive. Due to the early arrival that worked with my schedule.

I just want to take a moment to thank Madeline for all of her great help and work at my new storage…read moreunit. She is VERY polite, went above and beyond to accommodate me and explain EVERYTHING to me. She was very thorough and although I know that she was in training, her personality is that of a true customer service representative. I have no doubt she will go far with the company. I also wanted to thank PJ (I believe those are he initials) I think she is a manager, the one who was training Madeline, anyway, she too was a great help and even offered some professional storage advice, to make my space work better for me. Thanks! Side note, I accidentally broke a glass top and it shattered. Madeline was walking by and I asked her if I could borrow the broom and dust pan in her hand and instead of saying yes, she insisted on cleaning it up for me, so that I could keep unloading my truck. It had to have been 11o degrees plus that day. I really appreciated it. Keep up the great work.

It is the easiest process getting a unit from them. Unfortunately they are not on top of their gate…read moremaintenance & wanted to do a 30% increase in my rent after 5 months. 4 times in one month of me going to my storage unit the gate was wide open. I reported it being stuck open and it was never fixed. When I vacated the storage unit, I used the live assistant kiosk to inform them of me moving out. I was told it was taken care of and to expect an email with the cancellation of my account within 24 hours. This was on the 30th of the month. Checked my email & Public Storage account 24 hours later & there was no email and my Public Storage account was still active. Luckily I still had 1 day left in the month before they overcharged me on an empty unit. I called the property, no answer: called the customer service line, no option for moving out; tried their live chat and finally got a link for moving out which brought me back to their app. I have " scheduled" a move out date through their app, fingers crossed this works.

I have had units in this facility for over 15 years. Used to love, but you would think that extra…read morestorage and the management here could find a way to get new carts to help those of us who need the assistance in getting our goods from the car to the unit and the unit to the car. All three carts have been here for at least 10 years and look like they belong on the side of the dump. They're missing wheels, they bump because some of the wheels have flats, and they're very difficult to move. Take out a health insurance policy if you're going to use them because you're probably gonna end up hurting Yourself Instead of helping yourself. I've brought this to management attention so many times and it just doesn't seem to get it addressed.

I've been renting from this location for 4 years. Since Fred has been there he has done an…read moreexceptional job of helping me find units in the size and locations I needed. He is always very kind, patient and truly cares about meeting my needs and has gone above and beyond. Fred is one main reason we have kept all our storage needs over time at this location.