An outstanding experience!…read more My family and I came for a birthday celebration and had an AMAZING time! Check-in was easy and effortless with the kiosk. Even our bracelets printed at the same time from the kiosk. The room was spacious and clean, located halfway down the hallway, which we loved because we avoided the elevator traffic noise. The food was very pricey and pretty basic. Once we ate, we headed to the park, which was an experience! The lazy river was a nice pace and the temperature was perfect. The rides were lots of fun and the lines weren't long at all. We also explored the adults only area, which was the cherry on top. It was quiet and the drinks were excellent. Overall we LOVED our experience and can't wait to return.

Our Texas Girl Scout troop was planning an end of the year large group trip and intended to book…read more20-25 rooms through Kalahari group sales, with approximately 50-60 people participating. Unfortunately, the experience was incredibly frustrating and disorganized. Our point of contact was Jeselle Corpuz. For over a month, we were repeatedly told by Jeselle they were "working on our group rate," yet they still expected our group to commit to staying there without knowing the actual cost. We would receive emails at the end of the business day with no new information -- only that they were still working on it. Keep in mind, this was coming from the manager of group sales. We emailed several times and rarely received responses. We also left multiple voice messages and never received callbacks. We even contacted corporate, only to be referred back to the same person who had been unhelpful throughout the process. Communication was slow, unclear, and lacked professionalism. After waiting weeks with no concrete answers, we finally decided to move our troop's trip elsewhere. We ended up booking another waterpark, reserving a different hotel, and even adding another group activity -- all with far better customer service and much quicker responses. It was especially disappointing because our Girl Scouts voted for this as their end-of-year trip. We were prepared to bring not only the girls, but also their families -- which would have meant a very large group and significant business for Kalahari. Unfortunately, the lack of competence, communication, and ability to provide even basic information made it impossible to move forward. In my 10 years of planning end-of-year troop trips, this is the first time we have been unable to give the girls the trip they requested and voted on. Over the years, we've successfully planned trips to Great Wolf Lodge, Epic Waters, Jellystone, SeaWorld, the Fort Worth Zoo, NASA, Moody Gardens, and many other destinations, and we have never experienced such a frustrating and poorly managed booking process as we did with Kalahari.

It is the easiest process getting a unit from them. Unfortunately they are not on top of their gate…read moremaintenance & wanted to do a 30% increase in my rent after 5 months. 4 times in one month of me going to my storage unit the gate was wide open. I reported it being stuck open and it was never fixed. When I vacated the storage unit, I used the live assistant kiosk to inform them of me moving out. I was told it was taken care of and to expect an email with the cancellation of my account within 24 hours. This was on the 30th of the month. Checked my email & Public Storage account 24 hours later & there was no email and my Public Storage account was still active. Luckily I still had 1 day left in the month before they overcharged me on an empty unit. I called the property, no answer: called the customer service line, no option for moving out; tried their live chat and finally got a link for moving out which brought me back to their app. I have " scheduled" a move out date through their app, fingers crossed this works.

Hi we just moved into the area from California and Ms. Lucy…read morewas so pleasant she show us the units she had that great southern hospitality we all love, thank you for making the transition easy I look forward to seeing you again.

Horrible hotel due to the poor customer service of the rude, disrespectful Assistant General…read moreManager, Sean Thomas. We arrived at the hotel around 4:15pm and went to Room 323 to find 7 dead crickets in the room. Asked for housekeeping to come clean the room and was provided a broom and dust pan so we could sweep them up. Front desk clerk said she could not leave and there was no housekeeping on duty. Saturday morning we were advised by another front desk clerk we would be compensated for the first day. That was fine but after returning from UT tailgating we found housekeeping put the do not disturb sign on the door so she wouldn't have to clean the room. Mind me we had a great deal of trash and no clean towels. I went to the front desk clerk, Anna Alicia who was very apologetic but messed up when she called Mr. Rude, Sean Thomas, at home to advise him of what housekeeping did. He yelled at her and me-wasn't apologetic and lied and stated he called us at 12pm to notify us of him comping the first night-which was a lie because he didn't leave a message on the room phone or our cell phone. I was told by him if I didn't like the service to leave the hotel the first time because I wouldn't speak to anyone above him so I called him a damn lie because he didn't own that hotel! At checkout we attempted to see what compensation we would get for having to stay in a dirty room and he lied and said you were comped half for each day. He was screaming at us and us at him. Mind me customers were in the lobby. Told us there was the door for us to leave and he wasn't compensating us anything because we put the DND sign on the door. Remember we were gone from 11:15am and the housekeeper saw us leaving with UT gear on so who would have been disturbed the crickets we didn't see or the trash that was in the room! I am sure the lazy housekeeper does this often because she knows her sorry Assistant GM, Sean Thomas will not do anything to her! We put the dirty towels and trash outside the door so we would not have to keep them in the room with us. Worst hotel experience of my life!! We took the GM/Owner card so let's see how he responds! I will never stay at a Choice Hotel again after this experience!

This Comfort suites right outside Pflugerville was perfect. Nice location, comfy bed, sitting area…read morein room and the tub/shower was great. Very strong water pressure. Many channels on the television and nice picture. Also have reading lights on both sides of bed. Only negative was bathroom fan did not work. Recommend.

Brain was amazing I pull up at 1 30 am it's 24 degrees outside and as I am getting out my vehicle…read morehere comes the gentleman from inside to ask me if I need help with my bags. Amazing never had service like that before we get inside he lets us know about the breakfast in the morning and offers us tea while I'm filling out the forms. Brain sir you are what most company's are missing thank you for the warm welcome!!!!

I rarely leave negative reviews, but my experience at this hotel was disappointing from beginning…read moreto end. On my very first night, I woke up covered in numerous bites on my leg and hand. They were severe enough that I had to go purchase anti itch ointment just to get through the rest of my trip. I immediately reported the issue to the front desk. Peggy moved me to another room and told me my original room would be inspected by Ecolab and taken out of service while it was investigated. I also made sure to report pre existing damage in the original room, including damaged dresser drawers and a hole in the wall behind the bathroom door, because I did not want to be held responsible for damage I did not cause. The following day, Cesar told me Ecolab found no evidence of bed bugs. He said that if bed bugs had been found, I would have received a full refund, but since they were not, moving me to another room was the only resolution. He also said the room would still be closed for two weeks as a precaution and that he would leave a note for the manager so we could discuss everything at checkout. Unfortunately, the second room was not much better. I was still dealing with the itching from the bites, and there was a youth soccer tournament taking place. Children were running through the hallways and stairwells, slamming doors, and making enough noise that getting a good night's sleep was nearly impossible. When I checked out, Austin was the first employee who was completely honest with me. He looked through the hotel's communication log and discovered that none of the previous staff had documented my situation. There were no notes about the bites, the Ecolab inspection, or the room supposedly being taken out of service. He also explained that no one should have discussed refunds or discounts because the manager was not there to approve them. To make matters worse, I discovered I had been charged for both the original room and the replacement room, even though my original room had already been assigned to another guest after I was moved. Austin instructed me to email the manager, Jessica Borrego, because the phone number for the hotel only reaches the front desk and not her office. I followed his instructions. I emailed her, called the hotel multiple times, and left messages through her employees asking for a response. I never received a single email, phone call, or acknowledgment from Jessica. She had multiple opportunities to address the situation and simply chose not to respond. That lack of professionalism and customer service was the most frustrating part of this entire experience. I understand that hotels cannot always control every issue that arises. What they can control is how they communicate with guests and how they handle problems when they occur. Between waking up covered in bites, the lack of communication between staff, the excessive hallway noise, the confusion over being charged for two rooms, and a manager who completely ignored repeated attempts to contact her, this was one of the most disappointing hotel experiences I have had. I cannot recommend staying here based on how this situation was handled.

Fantastic hotel, plenty of in room amenities laid out very modern. The double blinds on the…read morewindows meant easy excellent light control. Pricing was very reasonable, breakfast was on the healthier side and included kimchi and a full yogurt bar. I really appreciated the outdoor seating area and how well it was set up for socializing. The gym area was extra clean and swanky with fresh fruit, water dispenser, and packaged earbuds available. The pool is basic but a nice refreshment in the long hot Texas summers. We were greeted with warm towels and water bottles (though the towels are awkward when you still have luggage). The location is fantastic for Round Rock/35 access. It's literally next to the Aloft hotel so parking is shared and can be a bit tricky on first time arrival. The hotel bedding wasn't changed over and very loose- by the end of the first night it was simply all tangled together in a pile. The shower was a bid odd with controlling and drip from the showerhead went straight onto the drainage plate very loudly so we just had to move that out. But whether you want just a night or two of convenience and clean space or a long term stay with practically full kitchen access, I would absolutely recommend.

They tried... and I really wanted to love this place…read more It's a cute, newer hotel with a lot of potential, but it's still working through some growing pains. The first room we were assigned had a broken A/C, so we had to switch rooms. The second room was better, but the door lock kept sticking and the TV remote didn't work. The hotel photographs well, but once you're in the room, the construction quality is hard to ignore. Much of the cabinetry was misaligned, and overall the finishes felt inexpensive. On the positive side, the front desk staff was genuinely kind and helpful, breakfast was perfectly fine, and there was plenty of easy parking. I hope they address some of these quality issues because the property itself has a lot of potential.

My movers were outstanding and took better care of my items than I would have…read more They were able to accommodate a last minute move and knocked it out quickly.

Hard to decide where to begin. Long story short, they grossly underestimated the time needed to…read moremove us. Not sure if this was accidental though, as I now believe it to be part of their business plan. Bid low and charge high. They had to return for an unexpected second day. The movers that day were beyond reckless, damaging a large amount of our property. After 2 months they ended up providing a $200 credit after damaging more than $4k worth of items. Read the other reviews! They do this over and over! I have filed a complaint with the BBB, as their "miscalculations" and "refund process" actually seem to be a part of their business model. RUN AWAY!

I am writing to let everyone know how disappointed we were with the driver on Wednesday. My wife…read morewas traveling with our 2 kids and nanny. The driver refused to help with the luggage. When my wife asked for his help, driver stated, " that's not my job". When my wife asked to at least get a cart, driver stated, "I don't get paid enough to pay for a cart". When he dropped them off at the destination, he just left the luggage in the driveway. What is the point of hiring a car service? I could have gotten an Uber for $30 and had the same service. Very disappointed

Limo review Terrible customer service! Limo was late, driver…read morenot in uniform, limo very run down and old, a/c didn't work. After charging us full price, and us calling twice to complain, we were told they had a limo damaged in a storm, so they couldn't provide the limo that was promised. They should have called us and given us the option to find a nice ride for our kids for prom. Instead, after spending hours getting ready, they had to sweat all the way to the restaurant and to prom. We got a refund of our deposit, but should not have been charged anything at all for the most run down limo we'd ever seen. Only positive was the driver was nice.

The room was just what I needed. Property and hotel is clean and centrally located. Stayed for July…read more4th weekend, but added 2 more nights (total of 4 nights). Overall it's a decent hotel and room was clean, all I can ask. The continental bfast was righteous too.

Booked this place for the weekend for a family getaway, and it was an overall good experience!…read more Great open lobby area, has friendly staff and was able to get my requests done fairly well and quickly in time. The design is definitely modern and contemporary and up to the times. The breakfast they serve is pretty solid, offer a variety of hot and cold items, they have water, coffee and tea all day, along with a small shop for some drinks or snack foods. Some things about the room, overall it was good but maybe just a few things to keep in mind when you stay: Check the sink, the faucet is placed in a weird area to hit the back of the mirror Check the sofa bed, make sure it has everything in it and it's not missing anything like a mattress Check the curtains to make sure it has black-out curtains and regular curtains as well