Trip was from a memory care facility in FL to another place in OH…read more Took place July 28, 2025. Pro: Got my mom from point A to point B in the time frame that was agreed upon. Cons: Absolutely everything else. Terrible communication once the contract was signed. Never got any information/logistics/acknowledgments. Had no avenue to ask questions about basics - like can we bring luggage? I had to call to confirm that things were still happening. Was told someone would reach out, no one ever did. Got one call when staff was about an hour out from initial pickup. Drivers were rude to the memory care staff. My mom had a close relationship to her caretakers and they were all sad to see her go. The female driver was very brusque with them and left one of them in tears. Van was in terrible shape Cracked windows. Dirty. One of the reasons I chose this company was that the website listed an on-board bathroom. They did indeed have one, but it was full of baggage, including our luggage. Here's where it gets even worse: My mom was offered no food, no water, and was not taken to the restroom at any time during the 14 hour trip. She was strapped in and the nurse was cranky when she asked for things to be adjusted. My mom is in late-stage dementia and her main physical difficulty is incontinence. She was not changed once during the trip. She had gone to the bathroom and was left to lie in the mess; it was so bad there was urine in her hair. She can be easily agitated and hard to calm down. I felt I had to maintain a very calm affect as to not scare her and so did not confront the nurse or drivers, since our fate was literally in their hands for the trip. I texted ahead to the new facility to let them know what was happening so they could be prepared to get her cleaned up and fed ASAP. When she was dropped off, the nurse insisted on putting her into her bed despite her being covered in her waste. The new staff agreed with me to keep her calm and not make a fuss, but this was terrible for them as well. We had to scurry to make things comfortable and safe for her. To make it all even worse, the nurse had to nerve to say my mom was an "easy" patient. This was honestly one of the worst experiences of my life. It's taken me months to even be able to write this up. Avoid this company at all costs.

We contracted with Medical Transport Services anticipating a more comfortable transport for my…read moremother. Neither in any of my multiple conversations with the company or on the website do they disclose the extent of the extremely rough ride that this type of vehicle provides. We were misled by the perception that this was a Mercedes line vehicle and the comfort that Mercedes typically brings in their vehicles. The ride was so rough my mother was sore for two days, if she had been experiencing one of her bad days with pain this ride would have been excruciating for her. There needs to be some type of disclosure on your website that brings awareness to potential clients that this is not a smooth ride, it is extremely rough, much more than a typical passenger car. The website promotes a bathroom on board, however, we were told it is not usable. Most distressing was that I was told that all food and drink would be provided for my mother. I called three times specifically to talk about the food with the staff and was told each time that this all would be taken care of by your company, that I did not have to bring any food at all on board. I was told they would coordinate with the senior living facility and with Hospice to meet her dietary needs and provide all her food and drink during the 10 hour trip. The only thing on the entire trip she was offered was mashed potatoes! After three conversations with your staff about her needs, the only food was mashed potatoes? Our departure time was early AM, I was told three times that Medical Transport Services would coordinate her breakfast with the senior living facility, I was told that Medical Transport will bring her breakfast from the facility on the transport if she does not have time to eat it. I asked, do I need to call the facility to coordinate, I was told no, the Medical Transport Company will do that. She did not get breakfast at the facility and she was offered no breakfast on the transport. We paid a very high price for this transportation and received an alarmingly uncomfortable ride and no food. I contacted the office after the trip and I spoke to Ashley who did not offer any concern for our experience, she said she would look into it and call me back. She never called back. I also reached out to Randy Cherry who said he would get back to me and never did. We can't change what happened on this trip, but we feel some sort of compensation in the price we paid for this trip is due as well as changes to the website to bring clarity to how rough this transport is. I'd really like to at least be able to give feedback to others in our connected ALS/PLS community, the feedback that this company at least listened to our concerns and did what they could to provide compensation but they did not.

I had an excellent experience with Outpatient Transportation. Jason picked me up at the very…read moreearly time of 5:30 A.M. for a 6 A.M. appointment at Advanced Surgical Care. Jason and the other driver were very professional and courteous. There communication skills are excellent very easy to talk to. I certainly recommend Outpatient Transportation and Jason. I give the company 5 stars. Thanks again Jason

I had the opportunity to use Outpatient Transport this morning to get to an appointment at the…read moreMeese Countryside Professional Building in Safety Harbor, FL and it was one of the best experiences I've had . . since I no longer drive, it's been a challenge for me to get to medical appointments as many of the cab/taxi companies in the area are unreliable and don't show up at the appointed time so that I've missed several appointments . . . .from the moment of my first call to the company, Russ was a pleasure to work with---after we made the arrangements, he send a conforming text---and yesterday, he texted again to ensure we were still on---this morning, he was waiting in the driveway for me; helped me get into his van; walked me to my medical appointment; and was there in front of the building after the appointment was completed----and to top it off, we had the best discussion about planting gardens to attract native birds and butterflies----I shall definitely be using Russ for upcoming appointments . . .

I have been using CareRide for two years now as a disabled person who has a major back issue and…read moremetal in my leg but I can still get in and out of a vehicle unless it is van. Sometimes CareRide sends vans, for whatever reason. But I am thankful to have the discounted ride. Public transportation in Pinellas County, i.e., the bus, is horrible. Coupled with the heat in Florida and the time it takes to get there, you could end up in the ER. Therefore, this is a great service, most of the drivers are friendly and knowledgeable. However, the dispatching office is often rude, snarly and I have even been hung up on. In an attempt to provide feedback to the office, "Bonnie" was having no part of my explaining. She was defense, citing how many clients they serviced each day (1600) and DID NOT appreciate my relaying what occurred on my last trip. She actually advised the riding and doubling up of customers in cars "was only going to get worse". I doubt she would have passed on my concerns about my experience of the driver getting gas while I am a passenger and it is 8:30 a.m. Not only that, he couldn't find my apartment which is on a high-traffic street and he could not find the doctor's office, stopped the car as "he also needed to use the restroom" to go into another business and inquire. I simply got out of the vehicle and walked the rest of the way. If it is a long trip of over five miles, I will use CareRide. Otherwise, I call Lyft. You may pay more but the service is quicker, on-demand and no lip. Especially if you have groceries. The rule I have been quoted by dispatch is you can't have anything that has to go into the trunk of the car (unbelievable) and you must have everything in your lap or at your feet. Some drivers are really crabby about this and some are cool with having two or three small shopping bags that they do not touch. All the cars are Prius and usually are very clean on the inside. Quite a tight fit, but nice and the A/C is great. CareRide just needs to amp up its customer service on the phone more than anything.

My mom is 92 years old and rides a mobility scooter. Since I do not live near her, we depend on…read moreCare Ride to take her to doctors appointments. We couldnt be more pleased with the service. The cost is $4 each way anywhere in the county. She contacts them a day or two prior to needing them to set a pickup time. They are always on time, if not a little early(unlike Another service that kept her waiting for hours and never came). The people who drive couldnt be nicer or more helpful. She drives her scooter onto the van lift and the driver belts her into the van. She's chatty and enjoys getting out and the people are kind enough to engage her in conversation. I feel very good about having her use Care Ride because I know she's in good hands. I recommend them highly.

This is by far the best transportation service and senior care service that I have ever…read moreexperienced. They came to pick up my mother in a timely manner and she was at her appointment before time. I definitely recommend this company. The staff are great.

From the owner: transportation you can count onread more

My sister and I try to schedule our personal lives so that one of us is available to drive our 88…read moreyear old mother to her various Dr appointments. Last Tuesday we both had previous commitments so we got mom a ride with Easy Rider. The driver was on time and helped mom in and out if the car. For the return trip mom got a little confused about who to call and ended up calling me. I called Easy Rider and Christine assured me that a driver was in the area and would get mom in a few minutes. Which he did. Christine also called my mother to assure her the driver was on the way, and sent me a follow up text message. Thanks to Easy Rider I don't need to worry about mom's transportation if my sister and I are unavailable. For this reason alone, their service is priceless!

I had booked a ride for radiation treatment for the gentleman that I am taking care of. We booked a…read moretwo days in advance, and I also confirmed the booking this morning. Will the ride never showed up. I spoke with easy rides directly and whoever answered the phone kept arguing with me that the driver was here and he was not. I have cameras in my drive my garage door was open and I was in the kitchen. The whole time in the front window looks at the driveway. The gentleman on the phone then said that the driver got out and knocked on the door. Well that's not true because I have three big dogs and they would've been working. Please do not use the service. They are so unreliable.

Blessed in deed, quick, reliable, safe, detailed, accommodating, and compassionate. These are all…read morethe words to describe your journey with them. Thank you Ivanna and Jean.

From the owner: We provide non emergency medical transportation (NEMT) services to the Tampa Bay, FL area. We…read morespecialize in wheelchair transport, stretcher or gurney transport, ambulatory, and non emergency transport (NET) for seniors, the disabled, and the handicapped community.

I used Sunset Medical Transport for 2 years. The owner and…read morethe drivers did a very good job for me. They are people who came in the time and provided a very good service. They take care of me with good quality job and office from office has a very good experience. i had a service with this company for surgery. I highly recommend Sunset Medical Transport

They were 25 minutes late, for a scheduled surgery. Luckily I was still able to keep my…read moreappointment, but I would never use them again!

Extremely Untrained, and unskilled workers with my recent experience. EMT's, and drivers were high…read moreschool age kids, with the look of total confusion on their faces. Ridiculous.

Needed ambulance service this morning and the two women that showed up with Sunstar couldn't have…read morebeen kinder, sweeter or more professional. Thank you.

I needed outpatient surgery so I needed a ride to and from the surgery center. They picked me up…read moreon time and were waiting for me when I was released. Both drivers were very friendly and helpful. I highly recommend them for any of their services.

Jason had excellent communication, was prompt, courteous, and helpful. His car was immaculate a D…read morehad plenty of soaceWe were given his name through the Airbnb we were staying, and we were so thankful we used him to take us from Tampa to Clearwater and from Clearwater to the airport! If we are in the area again, we will definitely use American Limo and Transportation! Much better than any Uber or Lyft!

Reliable, on-time, and got the job done quickly and efficiently. I will use them in the future if…read moreneeded. Fair pricing.

Joe came to my rescue my house flooded with storms needed to move fridge and other furniture came…read morevery next day .Would definitely recommend his service fast honest.Thank you Joe !!