I was recommended to go to RR for the patient experience! They have kind front desk staff, and even…read moreoffer you a comfort menu to be able to have a relaxing experience at the dentist. The menu includes things like a lavender scent to soothe, a warm blanket etc. Great for those with anxiety.

I have been with River Run Dental for many years. The service and facilities are very nice, but be…read moreready for low ball/inaccurate quotes for extra services where you're stuck with hundreds of dollars of uncovered service fees. This has happened multiple times to my family where RRD presents a quote that shows after insurance out-of-pocket fees for proposed services. Each time I have agreed to proceed based on those quotes and paid for the quote balance before leaving their office. Next thing I know I receive invoices for fees still due after insurance payments that are very significant. I have met with their billing/treatment coordinator and was told that they do not normally contact insurance companies for establishing customer quotes, but use a general database, although they present "insurance pays" amounts in the quotes. As a note, I did sign each quote that states that I will pay balances not paid by the insurance company, but I assumed quotes would be accurate or at least in the general ballpark. In the future RRD staff has agreed to actually coordinate with my insurance company to provide an accurate quote (this is not standard policy, so you have to ask for it), but I will not be going back. I feel ripped off. FYI, my insurance company is a major insurer.

I came here for two routine exams and teeth cleanings based on a recommendation from a neighbor who…read morehappens to be a dental sales rep and had a horrible experience. This practice has poor bed side manner and is designed to squeeze every dollar that they can out of you. I do not recommend this practice to anyone seeking care. Setting up appointments was rather simple and the office was technology forward, clean, bright and new. The building was recently renovated and they have a large parking lot. However, it was obvious that behind their fancy facade lies the drive to pad their bottom line. My first check up here was pretty comprehensive with all the x-rays being taken and teeth properly scaled. This took approximately 45 minutes into the hour long appointment. The hygienist spent a good 10 minutes trying to explain for me why I should pay for the up charge for fluoride even though it already covered under my insurance plan. The hygienist and dentist spent the last 20 minutes of my appointment creating a sense of urgency telling me to prevent my teeth from cracking that I needed to buy from them a mouth guard, electric tooth brushes, teeth whitening, etc all of which I get for free from my dental sales rep neighbor. My second appointment consisted of a longer sales pitch than actual care. My second cleaning here with the same tech didn't even last all of 10 minutes, which is inadequate to receive a proper scaling done, she didn't even floss my teeth. I received another repeated lecture regarding why an up charge for the fluoride was highly recommended even though it was already covered by insurance. Followed by another 20 minutes berating me on why I did not want to proceed with making an mouth guard and signing up for their teeth whitening treatments. I've never had any issues with my teeth and I cannot imagine how this practice would try and extort me if I had actually had an issue with my teeth. This has left a bad taste in my mouth and I cannot recommend anyone come to this practice.

I hadn't been to the dentist in several years and was VERY nervous about seeing anyone. I…read moreresearched best options on reddit and heard that this office was very caring and empathetic. I had a hole in my tooth that I've been obsessing over for 2 years. It ended up being from a fallen out filling and a cavity was building in it. No other issues. I was so relieved. In my first visit I had x-rays and a cleaning and a few days later got the cavity fixed. This was a few months ago and I'm just getting around to reviewing now. It was an exceedingly positive experience.

I had a dental emergency on a Saturday morning. RVA not only answered the phone at 8 a.m. but…read moresqueezed me in for a 9 a.m. appointment. (I left messages at seven other dental offices that claimed they offered emergency care. Nobody returned any of my messages. Ever.) I can't speak to RVA's other services, pricing, etc. But they get a five out of five for caring enough about patients to assist with emergencies (even when the patient wasn't a prior client). Thank you.

Always a positive experience at RVA Dental, from cleanings to fillings and crowns, the dentists and…read morehygienists are all seasoned professionals who actually love their work. And so will you!

This is the best dentist office ever. Everyone is so friendly, polite and honest. My 4 yr old and I…read moresaw Ally today who was so amazing! Ally kept talking with my daughter the entire time and was so friendly that my daughter felt really excited for her check up. I loved that she made sure my daughter kept standing behind the wall when it was time for me to get my x-rays done. It was such a sigh of relief as a mom! We've been coming here for a few years and the dentists always compliment our teeth and have never pointed out any issues. I feel like they're honest! I've gone to other dentists in the past who seemed to make up bogus tooth issues to make a couple dollars.

This Dental Practice received a 4 something rating HOW? They have terrible reviews in 2021 through…read more2020 or Currently. Something has changed ~ Dentist in Charge, Office Manger, Office Staff attitudes? Chair Side Dental Employees attitudes? 2015 through 2017 it seems from Patient's rating they felt well taken care of! I was browsing for Cosmetic Dentist I think I need to move on!

I recommend this office to everyone I know! The doctors are attentive to your concerns and…read moregenuinely care about their patients, all their assistants are so kind and explain everything from start to finish being sure you are made comfortable, the hygienists are SO thorough - my teeth have NEVER felt cleaner, and the front desk ladies are so welcoming and helpful with billing and scheduling. Everyone is so caring and they strive to provide you with the upmost comfort - even offering things like blankets, ear plugs, and squishies! They really make you feel like family here

The level of dental care they are offering is unbeatable. High end practice that is highly…read morerecommended.

Finally, the senior parter fixed the botched crown put in by his partner…read more I'm satisfied. Kinda. Not having a car, it has cost me over $60 for Uber fares to appointments only made necessary by the incompetence of this practice's junior partner. When I mentioned it to the senior doctor, he looked confused, then dismissive. So they still owe me sixty bucks.*But the crown is, for the moment, good. So there's that. *We live on Social Security alone, so $60 is a relatively significant sum for us, if not for him.

Best dentist in town! My friend chipped his tooth so I texted doc. They left home to come back into…read morework to help my friend out. Skillful, friendly, personable, efficient! 5 stars!

I don't really write reviews but I think I should on this for the patient and for the Dentist to…read moreknow if they are getting what they paid or think they are paying for: was a client of this Dentist Office for years, about 10-12 years I would say. All was well, even saw the transition of the main dentist son come aboard and being a father myself was great to see this from a Legacy perspective. In the last few years the quality of the people in the front desk, main the office manager has not only shocked me, but sad to see. My situation was this: I am a business owner and travel more at certain times, I have conveyed this for years as a patient/client relationship kind of deal: wife and kids visit this office, oh and also in-laws (they have recommended me to this office) so has been maybe even 20 years of family going to this office I would think, back to the issue: I go to an appointment and while sitting there was told hey, can we reschedule you for another date, I am a make lemonade out of lemons kind of person, so ok no problem, now have I missed some appointments due to travel time, yes, but would pay the $50 on top of co-pays. One day in speaking with the office manager she with a nasty energy said I can't make any appointments for you, I asked why and she stated that John does not want you as a patient, I was shocked and dis-belief, due to the relationship for years, it's not that dentist can turn anybody away, but for me whatever the reason was for was never discussed as hey, you missed 2 appointments and these are our rules, was a bit disappointed to see a business office handle this situation that way. One the office manager could have made the situation a situation that could have caused a bigger issue by the way it was handled, 2 the trust is broken by the way it was handled and now the office may lose 6 clients, due to one conversation that could have been had, sad to see, I hope the office manger does not destroy them or cause a major issue there

Greetings fellow Yelpers,…read more I don't live f/t in RVA but visit frequently as my daughter is a college student here. While Airr BB'ing in their neighborhood a year or so ago I came across the JK DDS office in a lovely house converted to dentist office on the corner and needed a 'clean and check' so thought why not give them a try. Fast forward to yesterday I had a small pain, (popcorn kernel emergency : ) I wanted them to look at and they immediately worked me in first thing in the morning and quickly took care of the issue. I'd like to give them a proverbial 'shout out' for a friendly warm genuinely kind and compassionate staff ~ from the front desk to the hygienist to the Dr to check out ~ this is a First class operation. 2 thumbs up 5 stars! If you're ISO of a lovely comfortable place to take care of your family dental needs this is it. Scott

I ended up here with a tooth I needed extracted because I was in so much pain and my dentist…read morewouldn't pull it. We were here a little before open and the first in line. The security guard let us know the urgent care may not be open due to lack of students but we'd see what we could do. We got in and urgent care wasn't open but when I explained what was going on, they told me to check in and see if oral surgery would take me. As I went to do that, a doctor came out and said oral surgery would be taking extractions for the day but that was all. I checked in and they had me back in a chair within 30 mins tops. The receptionists were so nice and when I was doing my insurance and paperwork, the receptionist even said she didn't know how I could joke with the pain I was in and she hoped they got me taken care of soon. The nurse that took me back was so so kind. She asked if I was sure I didn't want to save my tooth since insurance would pay for it but when I was in tears from the pain she said she understood. The dentist pulling my tooth practically knew what tooth it was before I gave any info. He was very knowledgeable and had good bedside manners. Everything was done in about 20 minutes once the questions and history were done. I will definitely be switching to their practice as a patient because everyone was absolutely so kind and helpful. I feel a million times better, even with being a little sore from an extraction of a molar. They let me take a photo of the tooth too which, as a healthcare worker, the medical photos are always fun for me.

The student was nice enough, but the instructors do not care. I kept being charged more than the…read moreestimate for substandard work. The student and instructor spoke primarily in a foreign language and I never knew what was going on, as they didn't bother to inform me. I kept showing up for appointments not knowing what procedure they had planned or how much it would cost. They are militant about payment, threatening to cancel appointments if payment is not made immediately after services are delivered, even if you are in bad shape from the procedure and have a hard time concentrating on financial matters. I was on my way to an appointment, planning to pay for the previous days appointment before my scheduled appointment, but they made me pull over on the side of the road while driving to pay immediately or have the appointment canceled. My local dentist apologized for the work done by VCU after looking in my mouth. He then adjusted the temporary denture so that it didn't cause me pain and draw blood if I attempted to use it. The instructor had refused to fix the problem as he 'only dealt with one problem at a time' and he had to remove some spicules. I had to have spicules removed by them and the local dentist I hired, who said he had never seen so many spicules sewed up in someone's gums. There were 22 spicules that had to be removed over a period of two months. They shattered my teeth and left the pieces in my gums and sewed them in. They ground down one side of my jawbone and did not even it out on the other side, so now any plate sits on a pivot point and cannot be glued in place, because as soon as any pressure is applied, the plate comes loose and falls into my mouth. I will have to pay for another surgery to fix what VCU dental did to my mouth. They promise you good work for a reduced price, but I received substandard work for nearly the same as a good dentist. The instructor should have been there to monitor the procedures, but he was absent for 99% of the work, only showing up to make the student nervous and make disparaging comments to her. I don't blame the student, as she was completely let down by her instructor. My experience informs me that the instructirs at VCU dental don't want to be there and don't care about the work being done. They don't even bother to speak English, to allow for understanding of the patients who visit. If you have an emergency, perhaps it is worth it to visit VCU dental, but otherwise, don't let them permanently damage your mouth with poor behavior and insult you with claims of non payment. Just avoid the place completely, if you can. When you go to an independant dentist, look attheir certificate and make sure it doesn't say 'VCU Dental''. If it does, go somewhere else for your own health.