This morning, I called the dental office to ask about the crown I need to have placed. The staff…read moremember who answered the phone told me it would take about three weeks. I asked if it could be finished any sooner, or if they could call the lab to check, because I need to travel abroad on May 19 and I will be gone for 2months However, the staff member couldn't really answer my questions and just said "nothing we can do, you can replace it after you come back " It didn't seem professional at all. After that, not long later, Doctor Chaudhry called me and resolved the issue regarding my dental crown. Doctor Chaudhry took care of everything, followed up on my treatment, and arranged for me to come in next week. Thank you very much, doctor, for your care and attention.

Very affordable! I think I had an out of body experience though or I died or something because they…read moredon't use nitrous!! I had already had a root canal done and needed a crown for it, which required a fair bit of drilling and IM SO SORRY I ripped a hole in the arm of the chair from flipping out because I tried to be brave and do it without sedation. I love him, he did a great great job!!! But unless the nuclear apocalypse leaves us nitrous-free, I'm going to go somewhere else for my drilling needs! No offense to his wonderful staff! If you don't mind the drill, this is the place to go!

Personally my experience at the office was very satisfying. I think I have found my new dentist…read moreafter having two appointments there. I saw Dr. Amanda Johnson for a couple small front fillings and her knowledge and artful eye with cosmetics/asthetics and redoing couple I was not happy with from another dentist was great. She has a lovely demeanor and calming manner. I am very pleased with the work I had done and the office environment and staff. The hygienist name escapes me I saw but she was very good and had a great personality. I give them 5 stars and they are my new dental home and I feel sure they will take good care of my dental health

Both dentists are wonderful. They're thorough, skillful, upbeat, and offer great patient care. This…read moreis not a review of the dentists. Unfortunately, I can't say the same for the front office staff. After my last appointment, I was told that they would bill my insurance and send a bill for any remaining balances. That's fine, it's the normal course of business. Except I have never (still to this date) received any invoice from them in the mail. However, I just found out that my account was sent to collections. When I called them to ask what was going on, they said I had an outstanding balance (of around $100) and never paid. I told them I never received a bill. The receptionist then told me that her notes indicated that they called me on two separate dates and left voicemails and that they also sent an email. Completely embarrassed and thinking that I must have really dropped the ball (which is out of character for me) I apologized and told them I would get the account paid ASAP. Before hanging up, I confirmed my mailing address, phone number, and email address with them. They had it all correct. When I hung up with the receptionist, I checked my phone and saw where someone did call on both dates and left voicemails, but I didn't remember the voicemails saying anything about a billing issue. So I listened to them again NEITHER OF THEM said anything about a billing issue or an outstanding balance. They were about rescheduling 2 future appointments. I also searched through my email and found nothing from them. So... I really don't know what happened on their end. I know the US Post has been slow over the last year or so with everything going on, but I truly never received any communication from them about having an outstanding balance. I understand that a balance due is a balance due, but it's not like I had a $2,000 balance or some other huge amount like that. All I know is that they cost me $95 in collection fees. I don't want to say that their front desk staff outright lied, though that's how it seems. They are older and it could have been an issue with them not knowing how to send emails or maybe they thought they mentioned the outstanding balance in the voicemails, but they didn't and just forgot? I don't know. I can't speak for them. I want to add that through me, they've gained not only my household members, but 4 additional new patients (my inlaws, one grandparent, and a colleague), and we have all purchased the toothpaste, electric toothbrushes, and mouthwash that R&J sell. I've given them plenty of business over the years, and at this point, I'm sorry that I did. I've told my family and colleague what happened and we're all looking for a new dentist. Also, one other unrelated issue-- during one of my fist cleanings, one of the older hygienists made kind of a snarky comment about my teeth that started "at your age...", which wouldn't be so bad, except she said it with an obviously condescending tone. I really didn't appreciate that as I've always taken care of my teeth and was also easily 30+ years younger than that woman. One of the other hygienists later commented that the woman who said that to me was one of the dentists' mother. That was a while ago, so maybe she's retired now, but I've never had a medical professional address me with such a tone before or since then, so I think it's worth noting. That said, the other hygienists were always great - professional, gentle, and caring. The office also plays strange religious music in the lobby. It didn't bother me, to each their own, but it might be an issue for some people.

I am so grateful for Dr. Neil. She has literally been a huge part of my dental healing journey…read more She had to gently let me know I had some serious dental needs to accept. Four extractions as well as some serious dental work. I have always taken good care of my teeth. I am just not genetically blessed. 3 of the four extractions were root canals I had in my early 20's. Needless to say they had to come out. After healing up from that process and the additional dental work. I had to do the affordable thing and get dental partials for the open spaces. At this time bridge work is nit in my budget. But she made all of this process easier by her patience. She explained everything to me. She and her assistant and team (Tanisha) could not do enough for me. I want to thank them all. Even the front desk ladies and all who keep it going there. They do the best they can. Thanks Dr. Neil. I am truly grateful.

Extremely disappointing, the dentist i seen was great at the vinton office, i am very happy with…read morethe outcome of my visit, but the monetary/insurance handlings were so terrible, first they said they were out of network, and my insurance said they were in network, i was only supposed to pay 700, and they let me pay them 2000$, which i did figuring id get back whatever i over paid, then 2.5months of waiting for a reimbursement, they paid me back 1k instead of 1300$, and then fraudulently charged my account again over 700$, and when i called them to ask about the fraudulent charges, they said it could take 2 days for a response.... so if you don't mind being over charged, and waiting months for things to be sorted out, then this should be your go to dentist, hopefully someone got fired and this is a one time occurance, because i am happy with my result, but sadly i cannot trust them enough to go back

This is a unique dentist office from ones I have been in before. It seems small and unassuming from…read morethe outside, but is spacious inside. as a new patient they do a full series of X-rays, scans and pictures. I have a problem with my mouth not staying numb with most dentist offices. They heard what I said and knew how to take care of the issue. It was the first time in memory to receive dental work without the fiery pain of hitting the nerve.

office experience- waiting time. For a visit with the dentist be prepared to wait at least an hour…read morepast your scheduled time. 70 minute wait today, no apologie. got up and left the dental chair, ran into the dental assistant on my way out .., busy chatting with 3 other colleagues. talented dentist but if you value your time you may want to reconsider.

If you have dentist anxiety this is the place you need to go. I was a nervous wreck . I thought…read moreabout being sedated but I talked to my dentist and his nurse and they assured me all would go well. After praying I decided ok let's do this. It was awesome. Today is day 6 and I survived. I've Had a follow up visit and I feel great. Thank you God, Dr Kreger and Nurse Caley for bringing my confidence back.

I have been going to Dr. Kreger for several years and could not be more pleased with the great care…read morethat I have received. Dr. Kreger is very pleasant, caring and highly skilled. He goes out of his way to insure that procedures are painless and takes the time to fully answer questions and address any concern that one might have. He always explains available options, advantages, disadvantages and estimated cost. If one has a dental emergency, he and his staff arrange an appointment quickly take care of the problem. The office staff is friendly, helpful and efficient.