The team at this facility have been so kind every time I brought my little ones in. They greet you…read morewith a smile and make you feel welcomed. I had an appointment for my son today who has autism and they were amazing and so understanding of him and his conditions. If I had to recommend a spot to a friend or coworker, it would be Kids first dental.

i love this dentist office for my children they very thoughtful everyone here is friendly makes you…read morefeel welcomed if I new about it we would have been here a long time ago the best we had so far

Misleading information concerning a dental cleaning. Was charged for a dental cleaning and didn't…read morereceive service for cleaning. Was told that a regular cleaning was for a healthy mouth. Well, the recipient was 83 years old. They still charged the cleaning amount 125.00 and said it was for the exam. Very misleading. Would not recommend to anyone. The person I spoke with on the phone was not compassionate at all. They are absolutely HORRIBLE

I had a great dental hygienist and cleaning yesterday. She explained the whole process to me and…read moreasked if I wanted the fluoride varnish and then told me the cost. I didn't know it cost extra and I sure appreciated her forthrightness. The dentist came in and was also great. The people working at the front desk were vey organized and professional. They are the best. A+++

Never really had too much interaction with the staff, but Dr. Love was amazing. After canceling…read moreabout 7 appointments at other offices, I finally took the leap and got 2 of my wisdom teeth pulled here. I was TERRIFIED! She numbed me and I literally did not feel a thing. The extraction was super fast. She stitched me and I was all heeled up in about 3 days without any pain or anything. If you have time, ask for a tour of the office. It's super cute! Hopefully I'll have my work done in the jungle room next time.

What a great lady!! I was just released from the Army and had some work done. If it wasnt for her I…read morewould have never known the Army took part of a cheek bone without me knowing. My girls had braces done and the progress has been beautifully done. Very professional staff! If you have a problem with the staff you should address it to her and let it be known. Im pretty sure they would have handled it professionally like she handled my insurance inquiries. The office and exam rooms are also clean. I encourage people to accept her as your dentist. I really liked her work done on my familys teeth.

great service and people there are so friendly! they took away my fear of going to the dentist! I…read morehighly recommend them!

From the owner: If you are looking for a dentist in Cave Spring, VA and the Roanoke area that treats you like…read morefamily, then give us a call today. From the moment you walk into the office, you will feel the difference. Whether it's a routine checkup, cosmetic procedure, restorative or more, Dr.'s Laing and Lubeck and not only make sure you are taken care of, but will give you the best dental experience possible. Call today for an appointment.

I am so grateful for Dr. Neil. She has literally been a huge part of my dental healing journey…read more She had to gently let me know I had some serious dental needs to accept. Four extractions as well as some serious dental work. I have always taken good care of my teeth. I am just not genetically blessed. 3 of the four extractions were root canals I had in my early 20's. Needless to say they had to come out. After healing up from that process and the additional dental work. I had to do the affordable thing and get dental partials for the open spaces. At this time bridge work is nit in my budget. But she made all of this process easier by her patience. She explained everything to me. She and her assistant and team (Tanisha) could not do enough for me. I want to thank them all. Even the front desk ladies and all who keep it going there. They do the best they can. Thanks Dr. Neil. I am truly grateful.

Extremely disappointing, the dentist i seen was great at the vinton office, i am very happy with…read morethe outcome of my visit, but the monetary/insurance handlings were so terrible, first they said they were out of network, and my insurance said they were in network, i was only supposed to pay 700, and they let me pay them 2000$, which i did figuring id get back whatever i over paid, then 2.5months of waiting for a reimbursement, they paid me back 1k instead of 1300$, and then fraudulently charged my account again over 700$, and when i called them to ask about the fraudulent charges, they said it could take 2 days for a response.... so if you don't mind being over charged, and waiting months for things to be sorted out, then this should be your go to dentist, hopefully someone got fired and this is a one time occurance, because i am happy with my result, but sadly i cannot trust them enough to go back

My wife went in for some hand surgery. I will say that the experience and interaction with the…read morevarious staff,nurses, surgeon, etc. was excellent. We commented later that it felt like family. Lots of enjoyable conversation as she was checked in, processed in pre op, had the surgery, went through recovery. Not one negative thing to say.

Sometimes my relocation to Roanoke from Austin 2 years ago has made me feel as out of place as an…read morealien who has crash landed here from the Andromeda Galaxy--and I should know, I'm the author of a nonfiction UFO-aliens book (2014) decades in the making that deals with crash retrievals of extremely advanced off-world vehicles with biologics onboard (yep, your Congress people aren't all cracking up when they give you TV sound bites of their shocking possibly soon to be disclosed sensitive intel). But I digress. I'm still grateful to have blundered into the Henritze Dental Group, their integrity is positively stellar, they make this TX outsider feel at home--and my visit yesterday for a potentially painful 90 minute Deep Cleaning/Scaling procedure was again blessedly Pain Free. My excellent dentist John Fitzgerald's dental assistant Melissa is a superb technician with a bubbly sweetheart of a personality, she's wonderful to be around. I've insisted on being in her friendly and very capable hands from here on out. She's a gem. PS: I posted a 5-Star positive review of HDG on Google months ago, but G wouldn't allow a second review, so here I am.

I had such a great experience with an extraction and evaluation of my needs to get my smile back…read more However the overall problem was the lack of clarity between the front desk and the dentist. I was x-rayed and the dentist was very kind. He went tooth by tooth and had his assistant type up a 3 tier plan for each tooth and printed the plan out. He explained that even with insurance it would be expensive but he could save me From dentures. He said there were no limits to financial payment plans that suit all incomes. That it could be extended for years so that I could afford it and not have to worry. I loved him and his assistant. Upon leaving the chair he handed me a copy of the 3 teir plan with the details and price estimates for each teir. I got to the front desk they said my Ameritus Platinum insurance wasn't calling them back. The lady at the front desk said "don't worry about it right now." Then she took the paper of the price estimates and the 3 teir plan that my dentist had worked so hard to put together and said "in fact I'll just discard this for you" and ripped up the detailed info that the dentist had given me for a reason. I figured they were all of the same page. I mentioned that there were 3 teirs on there and she said the next available appointment to start the process was 4-6 months away. Again the dentist seemed to know the urgency of my condition. So I left in shock. My mom later came in and asked the dentist why does my son have to wait til March for his work to begin? The dentist - the same one that saw me told her "oh he doesn't have to wait he can come in anytime" I had to return for another extraction. When that was completed the dental assistant said do you want to go ahead with the other teeth or just wait? I'm numbed up and unable to talk. She said before I could get an answer to her somehow, "you want to just wait? Let's just wait then" I didn't want to wait but I had no way to Talk and say no do it now please. She seemed like they wanted me out of there until later. Now the front desk is another person that insisted on payment. I mumbled that I was told of a payment plan and options. (I had yet to see any of the options available that the dentist assured me of). She said " well how much do you want to pay because you owe us $800 already. I think another lady said we still haven't heard from his insurance so they let me go" But the demands and late notices and texts continued to become more hostile and urgent. So I wrote and asked 1) where was the payment plan options I was promised? 2) Why was my insurance not working and why was I told not to worry about it then later told to pay up) and 3) why was my 3 teir plan ripped up and 4) why was I told front the front desk I'd have to wait 4-6 months then my mom was told by the dentist that I can come in anytime? Later I got a letter saying we can't treat you. Your attitude and rudeness will not be tolerated. I immediately walked into the office with my cell phone rolling and showed the front desk my letter. The dentist said all of your communication with us was rude. I said I was simply asking why nothing was done as promised. The front desk had their own set of rules based on who was working that day and that I was told about payment plans and never offered any, told not to worry about paying then harassed to pay, etc. the dentist said "well we can pull up your communications" I said good! It proves my points I wasn't trying to be rude but literally nothing was consistent between one person to the next - the dentist didn't seem to know what the front desk was saying. The other front desk lady didn't know what the First Lady had told me. The dentist seemed unaware that I was told to wait at least 4-6 months then told my mom to have me come anytime. I mentioned that the costumer is why they exist. And the customer had rights and in any business the customer deserves the benefit of the doubt. I'm reporting all of this to the state and to the BBB. Gaslighting a customer for being woefully inept in their communication and bedside manner is wrong. I'm sure teeth cleanings and occasional work is met with friendly smiles and service m. But if you have lots of work you need done, beware that even holding them to their word will result in being denied treatment and kicked out of their dentistry.