I got into a car accident during one of my trips. They had made the process after as painless as…read morecan be. They couldn't find the type of car that I reserved, so they bumped me a car up that was brand new with only 6 miles on it. I'm sorry for getting it dinged, Enterprise!

Worst travel experiance ever, as a corporate traveler, the company i work for reserved a vehicle,…read morethat i was to collect. Staff at enterprise rent a car in Las Vegas, we're rude and unprofessional and would not even make a call to get confirmation on details of rental and finance stateing they wont call because they dont work for the company. I would like to advise corporate business not to use enterprise rent a car for there clients.

Enterprise gets 10 stars from me for the customer service I received from Money Majd during my…read morevisit to Vegas. When I say I walked in; was greeted, stated my need, and BAM!!! It was done in less than 5 minutes!!!! Money Majd had the rental agreement pulled up by looking at the license plate from outside! Tell me that ain't excellent customer service! All I jad to do was show my driver's license. Shout out to Money Majd for doing his job with a smile and excellence!!

The customer service was good but only thing we disagree with is how we were charged for the gas…read morewhen we didn't even get a full tank at pick up. It was quarter empty despite if it was a new truck. But overall we agree with the after hour charge but the gas? That's just foul.

I appreciate your "canned" response, telling me to contact you. I did, and I am. Just a few…read morequestions. 1. Is it your policy to lie to customers. When the manager told me they did not have the specific vehicle I needed and was CONFIRMED for, when they didn't have it, (or the customers in front of me too), why did he reference Formula 1 race that is scheduled for this weekend, as one of the reasons he did not have car available? Since mine was a 1 day rental, why did he lie telling me it was because of a race that is scheduled literally 1 week away? So was he implying it takes a week to clean a re-fuel a vehicle. Or, just lying to me? 2. When I told him that's BS, he them said we have a lot of vehicles that had recalls. Oh, ok. Well, when I called to verify my CONFIRMED vehicle the day before, why didn't he tell me then the vehicle I needed was in service. Ya wanna know why? Because it's the second lie he told me. Is thus standard procedure to lie to your customers when you screw up?? When I go to dinner, hair appointments, doctor visits, etc., I have appointments. Why is that not good enough for a car rental company? Why don't t you call customers in advance and tell them we don't have your specific vehicle. You sent me what seems like 100 emails and text messages reminding me about my car. WHY DIDN'T YOU CALL TO TELL ME YOU DD NOT HAVE VEHICLE? Crickets. By him not calling, I wasted 20 minutes of my time, and $20 in taxi fees, not to mention the $400 + I spent having to rent a van with no notice. Another suggestion was to rent me two vehicles. Let me make sure I got this right. It's a family trip to the Grand Canyon with my family. Are you suggesting we stop every few minutes to say to one another, "WOW, did you see that beautiful mountain range"? "Ok family, let's get back into our TWO separate cars and drive a bit further done the road and do it again. Beyond stupid. Or, are you suggesting we call each other while driving?? Finally, now you want me to contact you. Pffff. Believe me, you have my contact info. I have contacted at least two law firms. Perhaps this is a class action item.

This Enterprise is conveniently located in the lobby of Planet Hollywood. It is beside the PH 24…read moreconvenience store and near the hotel check-in desk. The day before I got an email with instructions and you're able to checkin. This saves time at the counter. We didn't realize it at the time but where they park the cars is a small area. We came an hour early hoping to start the day early but our car wasn't there yet. I recommend when you are checking in online to set an earlier time if you need it. The only problem is you're only able to set the pickup time and cannot change the drop off time. Not sure if you can change that at the desk. Anyways, we were told to come back at our regular time as they had to get the car. We came back and everything was smooth. Remember to bring your passport if you are not from US in addition to your driver's license and payment cards. I declined their offer of insurance and so they asked about your insurance company and policy number. After that they went through where to pick up the car. It's a little confusing. You go out the doors, turn right and walk a few steps and it's on the right. It is a small area. Thankfully we had a small car as I had read some reviews where people had trouble dropping off due to limited space. Since there was no one doing a walkaround the car, I took pictures of all the scratches I found. Drop off is a little confusing to get back to the area as to enter it's behind the Planet Hollywood. Once we found it, there were lots of cars already parked. We had a small car so was able to fit into a little space. Then I dropped off the keys in the drop box by the desk where I came in the morning. All in all a good experience, just be prepared for the things mentioned above. It is super convenient having that in our hotel and we'd use Enterprise again.

04-18-26 $$ Made a reservation for an Econo rental. Erin was nice and checked us in and issued us a…read moreMitsubishi Mirage with Oregon plates on it. We walked out to it and inspected it. It was ratty looking and unsafe to drive. It had scratches, dents old, cracked tires with hardly any tread on them. It was missing a hub cap on the front driver's side. This vehicle should be put out to pasture. I would be embarrassed to rent this out. So, we went in to exchange it. Sure, enough one was available but it's an upgrade. Basically, cost you more money. Fine try to stay positive on vacation here. So, we got a nice Nissan Sentra with California plates. Good tires, nice clean paint job and no noticeable dents on it. We hopped in and I noticed it had just over a half of a tank of gas. This is a first for me. I've rented cars before and always started with a full tank. Anyways apparently at Enterprise you must match the level of gas when you got the car as to when you return it. I returned it with more gas than what I started with. Do you think Enterprise with credit you? Not a chance.

I wish I remembered her name, but the woman working on Saturday 5/16 in the morning was fantastic…read more She was kind, explained everything thoroughly, offered a complimentary upgrade, and seemed as though she genuinely enjoyed her job. There was a bit of a wait to check in but we arrived 20 minutes before our scheduled pick up time and were able to pick up our car right on time.

by far the worst pick up experience I've ever had. Spent nearly two hours waiting in line, they…read moreonly had two agents working the counter with a line of over 40 people, average 25 min per customer.

Time for an update. At minimum, to link all my photos…read more Copy and pasted from their website: "Founder Jack Taylor selected the name Enterprise as a salute to the WWII aircraft carrier he served on, the USS Enterprise." Quality/Quantity - We always get the compact as we drive less than 80 miles per trip, but like and need the convenience of our own car rather than rideshare as we have meetings in several locations. Plus, we prefer a car only for the day and do not want to worry about overnight parking on the strip. Lastly, because we always get the compact, I can NEVER get used to the amazing mileage we get on the car (yes, sadly all my personal cars use more gas than I would prefer) and I always end up giving them more gas than I use. Easy in and out; helps that we are very experienced. Atmosphere - In the back of the Westin Hotel; see other Yelp review. Oh, I get my Starbucks here also - NO lines!!! A tiny office, but more than enough for what everyone needs. Open 7 days a week from 7:30am to 4pm. I see that you increased your hours slightly. Service - So far you are always 5 stars. Very consistent. Must have a good training program. We have done both the key drop off after 4pm in the past and have come back before 4pm to physically turn in our cars. Had no issues either way. Price - $56 a day. Well it also also depends on which car you get. We decline everything extra, as we have our own rental car insurance on our policies and the location is surrounded by gas stations. I actually used the one (Shell; see other review) on the same block on the way back here. Shell is actually next door which is so convenient. Owner Comment - Congrats on your success since 1957 with your 8000+ worldwide locations.

Would like to add a great review five stars for your Branch Retail Manager, Chayanne Noble and…read morestaff@ 3745 Boulder Highway, 89121. had rear end our vehicle and they were more than willing to get us a great Truck to ride in around while our vehicle was being repaired they went far and beyond the call of duty to make sure that me and my wife was comfortable and safe. they also made sure we had a full tank of gas. That's what made it so fun. We recommend anyone going to this branch office to actually meet their branch regional manager. She's personal and she represents the company. We thank you for all your support and help, you'll always have our business from. Dennis & Annette Jones. Las vegas Nevada.

When we went to pick up our vehicle at Caesar's Palace, Hertz counter. the counter was closed,…read moreduring the posted open hours. We tried to call Hertz corporate to no avail. Only got automated answering systems. With persistence, went through corporate operations and got someone, who could not help as they couldn't get an answer, either and could not get anyone in Las Vegas to help us. Said they'd have a supervisor call us back, of course never did. A couple of hours later, we noticed the Hertz stand was open. The clerk was rude, denied ever being closed until we showed him the pictures. Then he acknowledged he was "gone 10 minutes, cleaning 20 cars". Also acknowledged his signage could be better. Got our car, a few hours late and missed appointments. The vehicle was decent. Photos attached.

Holy shit - 100% about this one. It's located in the middle of nowhere! Took 40mins to find it…read morewhile being inside!. We came to pick up a car at 3pm, they were closed, saying they work only 7am to 1pm (in Vegas? Where ppl come 24/7?!) Nothing about working hours was mentioned in a confirmation of my reservation, had to use Uber ~6 times for that day. When we came to pick up our car the next day - the representative refused to give us a car saying they don't have a car anymore! I didn't cancel my booking and I have a right to pick it up whenever it works for me! Ridiculous! Never again will deal with Hertz. The worst experience so far. And it would be useful to clean your station, dust is everywhere. Close it if it's not that popular and save ppls time and sanity!!!

It's highly unfair for a car rental company to charge double what they quote. There were multiple…read morecharges added which were not disclosed. Hertz has lost all future business from me.

The process of reserving a car was great! The picking up the car was perfect and the gentleman…read morehelping us was super nice. Only complaint was the car itself. Which wasn't Hertz' fault. the Nissan Versa was tiny and didn't have any power at all. We made it safely to and back from the Grand Canyon but it was an entertaining "go- no go" trip.

I had to rent my car at this location due to sudden cancellation at the airport location. Unlike…read morethe Hertz located at the rental car hub, I had to do the following; goto ride share location at the airport, wait 45 mins for my ride, and spend $35 for Uber to get me to this location. I do have to highlight the amazing customer service; the front desk representative was very kind and even gave me an upgrade. However, $60 convenience fee was appalling. I mean, I understand that things in Vegas are pricy but damn, $60 for convenience fee where I had to pay $35 to convenience myself to this location; I digress. Overall, the rental car was clean but I do recommend cleaning it down with some antibacterial wipes to prevent the spread of COVID.

I made a reservation for a car at 1:30. I arrived at 1:30, and they were out for lunch until…read more2:00PM. We waited until 2:00PM, just for the employee to tell us they were completely out of cars. What is the point of allowing me to make a reservation if there wasn't a car to begin with. What a waste of time.