I agree with the fast response but the customer service is awful. Rude and dismissive attitude. I…read moredon't understand why, but I can only assume it was because I wanted a quote (and he wanted to know if needed service or not). That was how far we got before HE hung up without saying bye, thank you, or let us know if we can help. I'm deciding to bypass this company just based on the his condescending tone and dismissive attitude. I rated a 2star to be fair since he did respond quickly. Update: After leaving a review about my experience with this company. I received a phone call from a completely different number (possibly the same guy) asking me to remove a review since I was not a customer. I assumed he was calling on behalf of another company since he said, they "locksmiths?" are a close-knit community and that he's asking me nicely to remove it (again, possibly the same guy). So, I go back to look at the messages and I notice a picture of the same guy for 2 different companies. Like, what type of scam is this? (Ok, more than likely the same guy) To be fair, this guy wasn't rude, he used please thank you and even told me to have a good day before WE ended the call. It was the type of conversation I wish we'd had the first go-around. Ha, go figure. I've attached a photo of both companies. (Ok, it's definitely the same guy) I want to reiterate that I am NOT a customer and I chose NOT to use their services and I won't use the clone company's services either. Good customer service doesn't start when money exchanges hands, it starts from the moment someone interacts with your business. The fact that I am not a customer doesn't negate your responsibility to treat me kind and with respect. Sir, I wish you the best moving forward.

HIGHLY RECOMMENDED!! Yan is the man! I over cranked the quick release on my Yakima / Thule / rocky…read moremount rack lock. Yan took the time to diagnose and gently assess the issue. This lock was extremely jammed due to my own user error. Within minutes Yan was able to get the lock back in working order. Feeling very luck right now!! After the lock was fixed he went around and sprayed pro-grade lubricant in the 11 other locks. Above and beyond! Very fair pricing for meeting us on a holiday (4th of July)!! He even gave us some great tips for our cycling trip in the U.P. What a great guy!!

Our spring on our garage door broke in the morning and it was repaired by dinnertime. Nick is…read morealways polite and fast-working. Always does a nice job. We have had him to our homes several times over the years.

Nick came out promptly and offered a bandaid fix, or a permanent fix. I opted for the permanent and…read morewas so impressed with the work ethic and price, much more affordable then other large companies in the area.

I may not be that important, but I deserve to be treated like a valued customer…read moreUpon SEVERAL attempts to get an estimate for a garage door installation, they failed to even call me back. I have moved on to the best. Certainly I will prevail. Poor customer relations with that kind of treatment. They had no answer as to why I hadn't been called back. You can't not call people back. I informed them as to why i don't want their help. I've moved on. People are quick to get a sour taste from that kind of response from a supposedly top business. They have zero call back policies apparently . Don't hesitate to go elsewhere for quality business. If they had cared about getting me an estimate they week, I would've said yes to their service availability. MF's I moved on. They called back after reading this review. I still have moved on.

We made an appointment to meet someone about a fireplace. We arrived and the salesperson had…read moreforgotten about the appt. owner Bruce was in the showroom when we arrived. He never met with us. He never made eye contact with us. He knew the sales person had not arrived for the appointment never even came over and spoke with us . speaks volumes about the way they really run their business as opposed to all of their commercials.

My garage door spring broke on a Friday afternoon. I wasn't able to get my car out of the garage…read morefor a doctor appointment. I called around and most places said, it would be a few days before they could do a service call. I called Northwood Door, and they arrived in less than two hours. The repair was made in about an hour. Great company to do business with! I'll call them again when I replace my doors.

I received incredible customer service and the finished product was even better. So glad I found…read moreJoe and his team. Thank you!

Done quickly. Answered the phone, not an answering machine. There within the hour…read more 82.50 and he was there less than 10 minutes. Trade off for efficiency worth it. Today it was.

He save me from the cold quick, fast and hurry and well mannered 10/10 would recommendread more

Set up appointment for 1st call. At 1130 called me said running behind. Why terrible customer…read moreservice took off work. Never use them again

We are so happy with our new garage doors. Our old doors.One wouldn't open, the other would…read moreoccasionally try to chop us in half. The workers from this business were customer service champions! The price was very reasonable. We recommend Dick's Automatic Doors. Our only regret is not hiring them sooner.

Great job! So happy with the new doors. Great attention to detail and fit the doors perfectly…read more Would recommend to anyone!

It wouldn't let me leave a 0 Star…read more One if the worst customer services experiences in my life. The guy showed up in a 2-4pm window at 359. So why not call it 4pm After explaining "it's an old door" I offered to measure and send pictures of the springs, Sandy in the office says "nah he will have what you need. He shows up and took 3 seconds Said, I can't fix this, I have to order parts After I took a half day off work, Terrible customer service. Please hire Precision or Overhead before these people. Local doesn't always get you good service

Window installers, smoked like chimneys, butts all over my yard, actually asked my wife to help…read moremove furniture, did not arrive with the proper tools to complete the job, large window was heavy so they rolled it to the back opening instead of carrying it properly. Siding crew, didn't speak English, had to force them to properly tape the house wrap, damaged my grill and didn't say a word to us, it was already damaged by hail so apparently they didn't feel the need. Removed Ring doorbell with a crowbar after being told to leave it and I would remove it, removed outside lights with the power on, shorted and tripped the breaker, when putting siding back on for lights the wires were to short so they were basically left inside the siding, New siding was thicker, forced handrail back into place as far as they could, used a phillips screw driver on square head screws stripping them even though the railing wasn't even close to being in the correct location. Hand rail needed to be shortened 3/4" to fit correctly. Not to mention that I am still picking up nails and pieces of siding out of my yard. Now all that being said, I voiced my concerns, the regional manager reached out to me, I gave him all this same information, was told 4 weeks ago that the operations Manager would reach out to me to make sure everything was good, still waiting. Now I have customer service calling me demanding I pay the remaining balance which I will do tonight. Was promised that they only hire the best contractors to complete the work, now I am wishing I would have done the work myself to make sure it was done correctly.

I've waited two years since I've had all new installation of windows in my house to place a review,…read morefinally I feel that I am able to post a review worthy of my experience with Hanson windows. My old windows were over 40 years old and drafty. I contacted Hansons along with several other outfits to get estimates and decided that the quality and price of Hanson was the best choice. I purchased nine custom made high-end , low E windows and installation. The windows were delivered on time and customer communication was good. I had a few questions for the contractors that came out and performed the work and those questions were answered at that time. The first winter I noticed in one bedroom the wood and wall received moisture damage. Not from typical condensation so I reached out to Hansons and they sent someone out to look into the matter. The problem was discovered to be caulk covered the window track drain panel which they were able to correct on the spot. I can say that that is the only issue I have had with my new windows or the workman ship. Over all, we are satisfied customers and would likely recommend to others.