1. Excel Doors

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Excel Doors

5.0 (4 reviews)
Open 8:00 am - 5:00 pm

Services - Excel Doors

Automatic garage door installation

Manual to automatic door conversion

Garage door opener replacement

Excel Doors Photos

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Lion Garage Door

Lion Garage Door

(2 reviews)

Prompt service response. Technician provide a fair estimate and completed the door opener…read morereplacement in a couple hours. Quick clean and efficient installation.

My door wasn't working so wanted to get a quote to fix. I was told it would be $70 charge, but I…read morecould use that against any cost if I used them to fix. I showed the what was going on, I went back inside to go to work and an hour later I come out to him saying I owe $600 and the garage door was not fixed. I about hit the floor and called him out but he said that's the cost. So I wouldn't get the cops called on me, I paid it, and was going to call the manager to get it squared away. I ended up speaking to Robert who is the owner of the Ashland branch and explained to him that I was expecting a $70 quote not a $600 bill and the garage door was still not working. He said I signed a contract, but I called him out on that because I never signed anything and he admitted to the tech drawing line through my signature spot. Fraud? He then even agreed that I should've got a quote first, and even told me I should've refused paying and called him directly ( impossible to get a hold of anybody at that company as they use a third-party ). I requested half of a refund which I thought was generous. He strung me along for a month and I could never get in touch with him. I had to even fake a tech call from my wife's phone number to actually get a call from him. In the end, he blamed the company owner on not giving me any sort of refund. Absolutely horrible service and borderline illegal. I've submitted a formal complaint to the Better Business Bureau of Virginia to have them handle it.

Thomas Garage Doors

Thomas Garage Doors

(5 reviews)

I would strongly caution anyone considering Thomas Garage Doors…read more I hired Jamie over two years ago to install my garage doors ($16,000+), and since then it has been one issue after another. One of the doors has never functioned properly and has repeatedly come off the spool, requiring multiple repair visits. Eventually, the bottom panel needed to be replaced. Jamie agreed to handle the repair, and I paid more than $2,000 for the new panel and installation. After an extremely long wait, the panel was finally installed -- but the workmanship was unacceptable. The overlays didn't line up, were pulling away from the panel, and looked terrible. Rather than taking responsibility, Jamie blamed the manufacturer and promised to replace the panel. That was months ago. Since then, it has been excuse after excuse, missed promised dates, and poor communication. I was told the replacement panel would arrive this week and that I would receive a call. No call ever came. To make matters worse, the garage door came off the spool again this week, leaving me panicked and unable to safely use the door. I tried repeatedly to contact Jamie and, unsurprisingly, received no response. I finally had to call another garage door company, and they arrived within an hour to fix the problem. What shocked me most was that the technician immediately noticed serious installation issues with the original work. He told me the brackets had been installed backwards and questioned whether the door had been installed properly in the first place. After more than two years of ongoing problems, delays, poor workmanship, and lack of responsiveness, I cannot recommend Thomas Garage Doors. Save yourself the frustration and hire someone else.

We called and they came the next day! Very friendly and professional. Explained the system usage…read moreand provided manuals.

Excel Doors - garage_door_services - Updated July 2026

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