I'm new to the area and they helped with my Beltone bought in Florida. The audiologist explained…read morethe cleaning process. The receptionist was very cordial.

Careful , high Quality.... A top Audiologist takes careful care of all of your hearing problems.read more

Years ago I stopped in at Avada's for a price check. Although I did not do business with them, I…read morehave suffered a never-ending onslaught of their solicitations. I have appealed to them over the years to stop sending me their mail only to be ignored at every occurrence. Although they PROMISED me they would stop the mailings, I and am still receiving unwanted mail! So, if you contact them at any time, I'm guessing you, too, will be receiving a dead forest turned into Avada advertising EVEN IF YOU PROTEST, like I have, to no avail.

Love my Hearing aids, Leona is kind and compassionate about her job and clients. Great service from…read morestaff.

Miracle Ear of Shelton is without doubt the best place to serve your hearing needs. The hearing…read morespecialist, Leona, is board certified with 20 year experience. She and her staff are friendly and courteous. The hearing aids state of the art and are of very high quality. She has helped several family and friends and all have had nothing but good things to say.

I've been accompanying my 92-year-old father to his appointments at NW Hearing + Tinnitus for the…read morepast 3 years or so. Office staff has been first class. Friendly, efficient, and professional. We've had the opportunity to work with both Dr. Moran and Dr. Speltz. They both mirror the excellence of their front office staff. They are very patient with my father and go out of their way to make sure he understands what's going on and explain everything clearly and speak at just the right volume when he has his hearing aids in or out. I highly recommend them.

From the moment I entered the office, Tee was very kind, personable & astute w/regard to financial…read moreinfo and scheduling appointments. I am overjoyed with my care from Jessica Farrah! She is an absolutely fabulous audiologist! very personable, smart and authentic. Very grateful for her knowledge of tinnitus and ways to approach minimizing its effects.

I have dealt with them for several years and have always had a positive experience. Caring,…read moreinformative and extremely knowledgeable.

From the owner: Diagnostic Testing, Tinnitus Evaluation and Treatment, Dispensing of Digital Hearing Technology,…read moreHearing System Checks and Servicing, Assistive Listening Devices and Hearing Screening for Infants (2 yrs old +).

On April 14, 2026, my son (14 years) had an appointment with Dr. Luke Pickar for a routine hearing…read moreexam. With my insurance, Regence, this should have been a covered in full as one routine hearing exam is covered per year. We went to the exam and the doctor asked why we were there and I stated to get a routine hearing exam to get a baseline for my kid because he wears headphones quite a bit. The exam was completed in less than 15-20 minutes and the doctor stated everything looked fine and there were not any issues. The problem arose when I received the bill. The routing hearing exam was not covered in full. None of my charges were covered in full as it actually was not charged as a routine hearing exam. I had four charges totaling $211.72. This is my cost after insurance pays their portion. The first charge was for an office visit for $200 (allowed amount $150.68). The code was 99203 which is new patient office visit 30-44 minutes. I disagree that there should be an office visit charge for a routine hearing exam but in this situation the code should be 99202 which is a new patient office visit from 15-29 minutes. After speaking to Regence, the billing would be ($98.01 allowable) for a visit lasting between 15-29 minutes. My appointment was at 7:30 am (the time they open so I could not have arrived and started appointment early) and after checking my Blink camera to verify what time my son and I arrived home, I verified that we arrived home at 8:04 am. We live 4.7 miles away and it takes 10 minutes without any traffic. At that time of morning there is traffic. The next two codes are 92557 (comprehensive audiometry threshold evaluation combined with speech recognition testing) charged at $120 (allowable $38.29) and 92567 (tympanometry, a diagnostic test that evaluates middle ear function by measuring eardrum movement in response to varying air pressure) charged at $60.00 (allowable $16.91). The final code is 92628 (covers the evaluation of a patient's candidacy for hearing aids, including assessment, counseling, and review of test results). This was charged at $500.00 (allowable $250.00). The review of the test results, which should probably be pretty standard, consisted of the doctor saying that everything was normal. When I first saw the bill, I assumed that there must be an issue that could be easily resolved so I called the billing department at Complete Hearing and Balance and spoke with Winter. She went over the charges and explained that the office visit charge is standard and that is how the doctors get paid for their time. I questioned the fact that a routing hearing exam was covered by my insurance and an office visit charge should have been disclosed but she reiterated that it was standard practice. She stated that you could get a hearing exam at Costco for free. I thought to myself that I didn't see that Costco took my insurance. The charge for code 92628 she said would be taken off and must have been added by mistake because many customers need hearing aids. I ended the call feeling that I need to ask medical providers billing codes and bill estimates prior to any appointment because my assumption that the covered services would be covered was incorrect. This morning, after sleeping on this a couple more days, I decided to call Regence to ask them if there are any providers that do routine hearing exams that are fully covered without an office visit charge. I had checked the list of providers on the regence website, and I only noticed similar audiology providers similar to Complete Hearing and Balance. The agent was not able to tell me if there were any providers that do not charge for an office visit in addition to a hearing exam. During this conversation, I got the billing codes and thought I might have a billing code for a routine hearing exam. I was encouraged by the agent to call Complete Hearing and Balance and ask for explanation or an audit of my bill. I spoke again with Winter. I gave her a code Z01.10 thinking that applied as a routine hearing exam. She said that it did not and explained that they do not do routine hearing exams and that they only do comprehensive hearing exams. I questioned why when they are an approved provider for my insurance that covers a routine hearing exam yearly and I believe what she stated was that insurance doesn't dictate the exam that they provide. She also told me that she contacted the provider and they will not be removing the $500.00 charge as this exam required the doctor's expertise as I stated I wanted to get a baseline because my son wears headphones quite often. To be clear, my son has never had any medical issues of any kind, did not complain of headaches, ear pain or anything. The test proved to be normal without any issues. We never spoke of ear care, the prospect of hearing aids or any pending issues. Be careful with this place. Make sure you get your billing squared away prior to your appointment. I wouldn't trust them again.

I purchased hearing aids and had a good experience up until now. I recently paid $200 for molded…read moreear pieces and they performed horribly, cutting in and out at random times and causing ear discomfort. When I first had them fitted and adjusted the audiologist told me to come in if I had any problems with them. After experiencing these problems I made an appointment and when I arrived I was told I would have to pay $75 to see the audiologist. This is unacceptable- if the device is not working the company should stand by their product and do all they can to correct the issue. I will not be doing business with this company any longer and will not recommend them to anyone.

Leona and Shari care deeply for their patients. They have listened to the needs and results my…read morefamily member was hoping for and have indeed met those needs. I was delighted when having lunch in a very busy and noisy restaurant my family member could carry on a conversation with ease.

Outstanding staff and services. Getting hearing aid's is a wild experience but when you need them,…read moreyou need them. Leona is the best when it comes to the technological stuff getting my hearing aids dialed in just right has been amazing. For my wife, Wendy and I we just want to thank you for taking the time and we're having fun with our new ears. Thank you Shari, thank you Leona.

Wow, Lane Schrepel is so kind and thorough and now I can hear much better. I had stopped going to…read moremeetings because I couldn't understand what was being said and now it is really good.

Obermeyer G F Hearing Aid Consultant was great!! I've been a touring musician for years and lame…read morehelped me find some great Custom Molded Earplugs. I wish I would have done this sooner. Highly recommended!!