Everyone has been very helpful, efficient, knowledgeable and personable from the first visit. I…read morebrought our 94 year old Veteran neighbor in and he was fitted for hearing aids and treated wonderfully. Today I had a concern with part of my hearing aid left in my ear. Even though I'm not their patient, they fit me in and removed the piece of my hearing aid stuck in my ear. They weren't going to charge me until I insisted. ENT Associates, where I purchased the hearing aid wouldn't fit me in or see me today! We are taking all our present and future ear care to Northwest Hearing and Tinnitus! They are the best!

I've been accompanying my 92-year-old father to his appointments at NW Hearing + Tinnitus for the…read morepast 3 years or so. Office staff has been first class. Friendly, efficient, and professional. We've had the opportunity to work with both Dr. Moran and Dr. Speltz. They both mirror the excellence of their front office staff. They are very patient with my father and go out of their way to make sure he understands what's going on and explain everything clearly and speak at just the right volume when he has his hearing aids in or out. I highly recommend them.

My 88 year old mother had been getting her hearing aids at Costco. I went with her to the Lacey…read moreCostco while her last pair were still under warranty. It had been almost two years since her last exam but when I asked if they should check her again, the lady told us "ears don't get worse over two years. Mom still had problems with here hearing aids after dealing with Costco and she wanted to go somewhere else. I found Miracle Ear-Lacey had the best Yelp reviews and took mom there. I was impressed. But mom couldn't stop talking about how impressed she was with Gene Bowling. About how he explained everything in detail, how he spoke directly to her, how he annunciated every word so she could understand him, and how he made her hearing lose important and something he could help with. Gene suggested the cross-over because mom's left ear wasn't actually hearing anything and that her brain couldn't actually decipher what the left ear did hear. The cross-over is a mic on the left that transfers sound to the right ear. Her brain can decipher what is heard on the right side. Today, mom got her new hearing aids fitted and adjusted. Gene, again, treated my mom very well, explained everything, and he ensured mom could use the hearing aids well before we left. This place is really great! Gene is awesome! The cross-over hearing aids let my mom hear and understand! I can talk to her again! I can explain things to her and she is not confused! Take you loved ones to Miracle Ear in Lacey, you will forever be happy you did!

I would like to express my sincere thanks and appreciation for an excellent customer service and…read moreproduct experience at Miracle Ear in Lacey. First and foremost, a special thank you to Doreen Keator for her professional guidance throughout the process of addressing my need for hearing aids. Every step is clearly explained by Doreen with clear and concise language. Worth noting that Doreen is very patient. This is certainly an asset in dealing with the numerous senior clients that she works with. The actual product has exceeded my expectations. Technology has enabled me to easily control all aspects of the hearing experience. The entire staff at Miracle Ear has been A+.

Absolutely LOVE this place. Have significantly helped with…read moremy fibromyalgia. And overall health. I wouldn't wanna go to anyone else.

I've been seeing Dana for massage for a few years now, and it's because she's the best I've been…read moreto. I've tried multiple masseuses, too. I tend to be uptight AND have a labor job, so my muscles are in beat-up knots all the time. The atmosphere is comforting right off the bat, before you even start: professional, nice, clean, safe, no off-putting smells to irritate anything. The massage table is perfect in size and structure, something that could ruin the whole experience if it was wrong. Nope- that thing was chosen perfectly. Heating to just the right temp, soft and roomy, ergonomic. Then Dana starts and she's educated on what she does. She, like the atmosphere she chose and made- is professional, safe, kind, clean, and she's good at what she does. She knows how things connect and how to release the built-up cortisol. She finds and works out knots I didn't know I had. She communicates and lets you know you matter and works on what you need. It's not fluff, despite feeling better when I leave; I can actually move more, the stiffness has been alleviated and I have a better range of movement to go back to work and function better. It's health in the hands of a professional.

The quality of care Dr. Brian provides is superb! The office staff is friendly and efficient. I…read morehighly recommend Petersen Chiropractic!

Even with the substitute, they had great service! I'm able to come in at the last minute. These…read moreguys are awesome

I cannot say enough good things about this practice! I called expecting them to be like most other…read moredermatologists in town, booked for months. NOPE! They offered me several appointment options just a few weeks out. They also made the whole process incredibly easy. No ridiculous, repetitive, redundant forms to print, fill out, and bring to the appointment. They sent courteous appointment reminders with easy options to reschedule or cancel, and they even offer a waiting list if you'd like to be seen sooner should an appointment open up. I arrived early and was greeted by a very sweet, friendly, and efficient woman at the front desk. She was professional and warm and genuinely acted like she was glad I was there. I was brought back very quickly, where Jenny, the medical assistant, started my appointment. She was kind, pleasant, and helpful. Then Dr. Lam came in and was equally wonderful. He was efficient, warm, personable and informative. He answered my questions, explained my options, and, most importantly, listened to me. I actually felt valued as a patient, rather than like the clinic was doing me a favor by seeing me. That was incredibly refreshing, and honestly, other medical practices could take a page from their book. The office is super clean, the exam rooms and lobby are nice, and parking is easy. I truly cannot say enough good things about this clinic. If you need a dermatologist, this is the place! Well done, Jenny, Kiki, Dr. Lam, and Christina!

Excellent care from Dr. Lam, and staff members Jenny and Christina. Highly recommend them for all…read moredermatological needs, care, and prevention. Immaculately clean facility.

On April 14, 2026, my son (14 years) had an appointment with Dr. Luke Pickar for a routine hearing…read moreexam. With my insurance, Regence, this should have been a covered in full as one routine hearing exam is covered per year. We went to the exam and the doctor asked why we were there and I stated to get a routine hearing exam to get a baseline for my kid because he wears headphones quite a bit. The exam was completed in less than 15-20 minutes and the doctor stated everything looked fine and there were not any issues. The problem arose when I received the bill. The routing hearing exam was not covered in full. None of my charges were covered in full as it actually was not charged as a routine hearing exam. I had four charges totaling $211.72. This is my cost after insurance pays their portion. The first charge was for an office visit for $200 (allowed amount $150.68). The code was 99203 which is new patient office visit 30-44 minutes. I disagree that there should be an office visit charge for a routine hearing exam but in this situation the code should be 99202 which is a new patient office visit from 15-29 minutes. After speaking to Regence, the billing would be ($98.01 allowable) for a visit lasting between 15-29 minutes. My appointment was at 7:30 am (the time they open so I could not have arrived and started appointment early) and after checking my Blink camera to verify what time my son and I arrived home, I verified that we arrived home at 8:04 am. We live 4.7 miles away and it takes 10 minutes without any traffic. At that time of morning there is traffic. The next two codes are 92557 (comprehensive audiometry threshold evaluation combined with speech recognition testing) charged at $120 (allowable $38.29) and 92567 (tympanometry, a diagnostic test that evaluates middle ear function by measuring eardrum movement in response to varying air pressure) charged at $60.00 (allowable $16.91). The final code is 92628 (covers the evaluation of a patient's candidacy for hearing aids, including assessment, counseling, and review of test results). This was charged at $500.00 (allowable $250.00). The review of the test results, which should probably be pretty standard, consisted of the doctor saying that everything was normal. When I first saw the bill, I assumed that there must be an issue that could be easily resolved so I called the billing department at Complete Hearing and Balance and spoke with Winter. She went over the charges and explained that the office visit charge is standard and that is how the doctors get paid for their time. I questioned the fact that a routing hearing exam was covered by my insurance and an office visit charge should have been disclosed but she reiterated that it was standard practice. She stated that you could get a hearing exam at Costco for free. I thought to myself that I didn't see that Costco took my insurance. The charge for code 92628 she said would be taken off and must have been added by mistake because many customers need hearing aids. I ended the call feeling that I need to ask medical providers billing codes and bill estimates prior to any appointment because my assumption that the covered services would be covered was incorrect. This morning, after sleeping on this a couple more days, I decided to call Regence to ask them if there are any providers that do routine hearing exams that are fully covered without an office visit charge. I had checked the list of providers on the regence website, and I only noticed similar audiology providers similar to Complete Hearing and Balance. The agent was not able to tell me if there were any providers that do not charge for an office visit in addition to a hearing exam. During this conversation, I got the billing codes and thought I might have a billing code for a routine hearing exam. I was encouraged by the agent to call Complete Hearing and Balance and ask for explanation or an audit of my bill. I spoke again with Winter. I gave her a code Z01.10 thinking that applied as a routine hearing exam. She said that it did not and explained that they do not do routine hearing exams and that they only do comprehensive hearing exams. I questioned why when they are an approved provider for my insurance that covers a routine hearing exam yearly and I believe what she stated was that insurance doesn't dictate the exam that they provide. She also told me that she contacted the provider and they will not be removing the $500.00 charge as this exam required the doctor's expertise as I stated I wanted to get a baseline because my son wears headphones quite often. To be clear, my son has never had any medical issues of any kind, did not complain of headaches, ear pain or anything. The test proved to be normal without any issues. We never spoke of ear care, the prospect of hearing aids or any pending issues. Be careful with this place. Make sure you get your billing squared away prior to your appointment. I wouldn't trust them again.

I purchased hearing aids and had a good experience up until now. I recently paid $200 for molded…read moreear pieces and they performed horribly, cutting in and out at random times and causing ear discomfort. When I first had them fitted and adjusted the audiologist told me to come in if I had any problems with them. After experiencing these problems I made an appointment and when I arrived I was told I would have to pay $75 to see the audiologist. This is unacceptable- if the device is not working the company should stand by their product and do all they can to correct the issue. I will not be doing business with this company any longer and will not recommend them to anyone.

Jeanette McKim is the best!! I am a Kaiser member and over the past 4 years have been referred to 3…read moreoutside physical therapists, in addition to seeing 3 different physical therapists in the Kaiser Olympia Clinic. I got little to no relief from pain and immobility issues through these 6 physical therapists. I've been working with Jeanette over the last several months and can report she is incredibly knowledgeable, an excellent evaluator, and has improved my overall mobility (and attitude) as well as helped reduce pain. The staff is professional, polite and good natured. I am not a paid endorser - just an old dude grateful to have found someone who "gets" what I am going through. Other physical therapy practices, see you for 20 minutes, then give you a handout with exercises and stretches that you - the patient- do at home. Don't waste your time trying this - this will not work for recovery. Check them out in Lacey. Jeanette has many years of experience, tons of knowledge and a kind heart.

don't let my rating fool you into thinking this is a bad place. I've been seen there for around 4…read moremonths at the time of this writing and this was in regards to medication management. my service provider has been very helpful, extremely knowledgeable as well as clear and concise in our dealings. why the low rating? it's all in regards to billing and payment. during the initial paperwork for intake I read the whole thing through and found that it stated they'd be keeping a credit/debit card on file and would bill services immediately, without any contact or providing a receipt. I get that no one wants to be left swinging in the breeze without payment but, this has bothered me every time it's come up. I've elected to pay cash with this business and they don't seem to have an immediate problem with that but, here it comes.... when they call to say your bill come to "insert amount here" and can we please have a card number to get it taken care of. I decline and say I'll bring cash over. then I get asked, "will that be today or at your next appointment?" and followed up with I'll add a note to your account. also, my insurance tends to take a few weeks to get the bill through the system and let the provider know what they can charge. this place has collected from me before that process has been completed. all of this just seems odd to me. if it weren't for the incredible interactions with my service provider I'd be going elsewhere because of the billing.

I had been looking for an EMDR therapist for some time and finally came across this company. When I…read morewas making my appointment I was told that if I wanted a female therapist I would have to wait much longer to see one. I honestly couldn't wait as I was dealing with the loss of my son and needed help badly, I just needed someone who could help me. Here we are over six months into my therapy and so much has changed. When I originally came in I had a list of things that I felt I needed addressed, and then we finished the first target of therapy. Something happened that I wasn't expecting. So many layers of my onion brain were slowly being peeled back and unfolding. I could not have made it this far without the help of my therapist James Truesdell. He has a soft, patient tone that is so comforting and easy during your healing process. He made me feel safe every time and was always concerned about my overall well being. I would see him time and time again, highly recommend.