I have had a great experience here at Medical Xpress. I have been a customer twice so far. I have…read morebeen there to get ready for surgery and then for my Cpap fitting for my sleep apnea. I have been blessed with really mindful and personable service. I really like going through all the gadgets in the store. I find so many great tools for making my life easier. Literally from eating utensils to going potty. There is a kindness that resonates from the initial greeting to the farewell after checkout. Jacob was the clinician that gave me my Cpap teaching. He is not a store employee, but he has his little room inside the main store. The thing that is cool is that the store staff has good relationship with Cpap staff and can say with certainty that they are great with customers . I really like that there are also some great sales. I picked up a lot of tool to help me be safer, independent, increase my functioning, and reduce my pain.

I was in the store some time last week and this has been probably my 3rd time in. Every time I come…read morethe staff is just so wonderful! I can not thank you enough for explaining the insurance process with me to help me get the most affordable option. This is so great because you all know I'm on a fixed income and count my pennies! Laurie I can't thank you enough. And Hope, your new girl, she has been such a an angel! I would have never known about that other mask option for my CPAP, if it wasn't for her! Well I might have known, just not as soon! Haha! Nancy has always been my gal too, thank you for everything you do! Thank you ladies so much for everything! God bless you! See you soon, I'm sure! Best- Mrs. E.C.

Unfortunately, I accepted the cPap supply company my doctor sent the prescription to automatically…read morewithout me shopping around for other options. This company charges more for the cPap device than other companies. Their billing system is suspect and I have to call the insurance provider to try and straighten out the issue constantly. I discontinued business with them September 2025, but they still want to charge me again in January 2026 for supplies I have not received nor want to received.

They NEVER answer the phone and they NEVER return your call. Trying to get my CPAP from here is a…read morewaste of time. DO NOT DO BUSINESS WITH THIS COMPANY

Perfect from start to finish. Needed to rent a hospital bed for what I thought would be 6 weeks,…read moreturned out to be 4 weeks and they refunded me for the last two weeks. Told me my delivery date and that Gabriel would call when 30 mins out. He arrived on time, set the bed up, made sure it worked, when I was done he picked it up on time and thanked me for my business. Hopefully I won't need this service again but if I do, I know who to call.

I have had semi-electric hospital beds in my home for decades. (Medicare doesn't provide fully…read moreelectric hospital beds.) The current bed's control began to fail, leaving the occupant in the same position for many hours. Medicare could not tell us if the bed was five years old or not; a DME (durable medical equipment) provider of Medicare beds would have to do that. We were in need of a specific feature on a bed made by Drive Medical. Years ago, such beds had a mechanical way to manually change the position of a home care hospital bed in case the power goes out. But no more! Most beds now have a 9-volt battery installed inside the motor housing or some equally inaccessible location, particularly for the occupant of the bed, and particularly if the room is dark because the power is out! What are these manufacturers thinking!? While the Drive battery is now in the bed's hand control, be aware that its sole purpose is to provide enough power just to let the bed down to the flat position! At least the occupant (if a spare battery is within reach) or care partner can change the battery easily. We change the battery every 6 months, with the time change, when we also change the smoke alarm batteries. We also keep a few spare 9-volts in the refrigerator; if there is a small refrigerator in the occupant's bedroom for medications, ice, food, or drinks, that's an ideal place for batteries. We have never experimented with them to see if the knees can be raised/lowered or the head raised once it is down with the power out. A to Z Medical Equipment and Supplies was, thankfully, the first and only company I called. They confirmed that they carried Drive Medical beds with the backup battery in the hand control. Getting replacement equipment from Medicare has become a process. Our home care physician had to visit in person to confirm that the bed was indeed faulty. A to Z Medical was able to determine when the bed had been delivered--4 years and 11 months ago! I panicked, but only for a moment. Given the circumstances, A to Z would deliver a new bed the next day and bill Medicare later. In fact, the bed and the doctor arrived at the same time. There was one problem which I might have foreseen and now you might, too, if you need a replacement bed. The single driver was shown the location of the broken bed and asked me if I had someone who could disassemble the bed: he was expecting a space where he could place the new bed, not this. I called one of our attendants, who was in the middle of getting new glasses. He dropped everything and came over. The driver, meanwhile, left, saying he would return. When he did, the attendant had easily removed the head and foot but was struggling to get the platform folded in thirds. He asked the driver if he knew how to fold it and he stepped right in. Then I realized the ridiculousness of his "not my job" mentality. The old Drive bed and the new one were identical so he could have pivoted and had the old bed disassembled in less than 5 minutes[ it is easier than getting the pieces assembled by yourself. My employee could have saved his time off and gasoline, and continued getting his glasses uninterrupted. I did call A to Z's Sales team and thanked them for their compassionate creativity before I suggested that they better coordinate the situation and the driver's instructions. You might ask them to verify the same if you are receiving any large equipment that might be difficult to get through hallways or doorways, or as in this case, it is replacing an existing piece of equipment that will need to be disassembled and removed. Which reminds me that this driver was not willing able to do anything with the old bed. Since it was inoperable, and we had someone who could take it out to the curb, we had our solution but you might want to ask your DME about their disassembly and disposal policies. Some other options include alerting a junk collector (We use Nextdoor.) donating reparable items to Goodwill stores that hire workers who clean and repair items for sale; not all do, or donating useable items to an appropriate local charity.

Normally I do not speak in such glowing terms about a company, but this one is truly different. If…read moreyou are a caregiver or are in need of Medical Supplies delivered to your door, these are the people to call. Their knowledgeable telephone support team that will coordinate all communication between your doctor and your insurance company so that you never see a claim form, just an express delivery at your doorstep. Staff is very knowledgeable with respect to obscure critical care supplies such as Ostomy, Urology, and liquid nutrition. It looks like they have a fancy new website these days also. Complementary registered dietician services are a major plus.

AME charged a $400 deductible prior to shipping supplies. Made two small shipments and then claimed…read morethat the supplies were no longer available, so I ended up ordering from Amazon (at my own cost). Contacted BCBS and they said no deductible was owed, since I had reached my maximum out-of-pocket. I contacted AME and asked for a refund and they agreed. No refund and no response to repeated voicemails and emails. Contacted BCBS again for help. They contacted the company and were assured that they would refund. Still nothing after all these months despite many emails and voicemails. Terrible company!

Tracy was amazing to work with! She went above and beyond to help us get medical beds for my boys…read morethrough our insurance. She was kind, patient, and made the whole process so much easier. We're so grateful for her help!

Fantastic place! Go buy from them. Instead of looking at things online go in and get it there…read more Prices are very reasonable, KC was super helpful. Looking for a rollator walker and online it's hard to pick them. Come here, test them and bring it home right away.

They provided me with a CPAP machine that was not the model prescribed by my healthcare provider,…read moreclaiming they were unable to obtain the original device. Despite this, they filed the substituted machine and its supplies with my insurance. The replacement has proven to be substandard, and I've experienced ongoing issues with its performance. Now that I require new supplies, the company refuses to file insurance claims for them, forcing me to pay out-of-pocket for items that should be covered. This practice is not only unacceptable--it feels deceptive and exploitative. From start to finish, this experience has been deeply frustrating and has undermined my ability to manage my health effectively. I strongly advise others to seek out a reputable medical supply provider--one that honors prescriptions, supports patients long-term, and operates with integrity.

This place has absolutely everything one could need in medical supplies. Their assistance is above…read moreand beyond. I'm not exaggerating

My mother needed a new mobility scooter and they have helped me in the past with batteries. I…read morebrought my mother in and they worked with her to get a scooter she liked. They were very patient and showed her a 0 turn 4 wheel scooter that fit her perfectly! They taught her how to use the new scooter and loaded it in my car. I highly recommend them!

My partner has a CPAP machine an always seems to have some kind of issue with it…read more I looked up the CPAP store and told him it was probably a good idea to check it out. Boy was I right. Isaac who was working today was so knowledgeable and patient...took his time explaining things...we never felt rushed. We left feeling it was definitely worth the trip...which BTW is only about 15 minutes from our home. It's nice to know that there is a place he can go to should he have any issues and speak to a real person. Thank you, Isaac!

Excellent site with fantastic customer service! I really appreciated the helpful service and the…read moregreat advice and help that he gave me for a new mask that I needed to buy while tracking. They had a super selection of products and I preferred their service and fit process/machine set up to the provider that I use at home. As often as I come to Dallas - I may start using him in the future to take care of my machine and mask needs! Thanks CPAP Store for great prices/value and service !!!!