Recorded message and never called back. Called twice still never called back. Must have more…read morebusiness than he needs

We had Justin Raulie from Bill's Plumbing & Drain Service come to our home to give us an estimate…read moreto replace our plumbing that my husband had done decades ago and it needed some upgrades. Justin was very personable and easy to talk with, he explained in detail what he would change out and what it would cost. We did pay a 55.00 estimate fee which I feel was well used for with the explanation that he gave. I did get another estimate that was free but I decided to go with Justin's bid because he came highly recommended by our furnace company Robbins Heating & Air Conditioning and I felt very comfortable that Justin would do the job perfectly! My 55.00 payment did apply a credit to our bill since we used them. Justin had two employees show up as promised and he also came to make sure everything was done to our satisfaction! When finished Justin lowered our bill because the job went quicker than expected and we only made one minor change! They definitely gave us a very fair price for the terrific job they did! We are extremely satisfied with this company, with their workmanship and their honesty!

Richard and MaKonnan did a great job and took care of some other issues for me…read more Highly recommend

I'm writing regarding the recent sewer line work performed at our property in Colorado Springs,…read moresupervised by Zach Croley with Mr Rooter. The overall process quickly became problematic, costly, poorly managed, and they sell you on 'scare' tactics with no honesty. After removing a toilet for a camera inspection revealed a blockage possibly caused by a branch, we were quoted $7,800 for replacement. Under pressure and uneducated in the world of plumbing, we agreed to a "discounted" $6,800 rate and immediate start. The crew immediately dug about 15 feet down to access the pipe to replace, hitting our underground electric AND the well water line. This could have been avoided with proper utility flagging and communication, which was never done, and is illegal come to find out! Compounding the issue, we later learned from a second opinion (Dan's Drains & Diggs) that the same job could have been done using a trenchless liner system with zero landscaping damage. That company also identified a missed cleanout and septic access point, that Mr Rooter completely overlooked - there was no need to remove a toilet in the 1st place and could have unclogged the drain using this access point. What's more concerning is that Zach initially said our remaining line to the house looked fine, only to later push a $4,500 CIPP lining add-on for just 4 more feet--raising the total to over $11,000. No evidence of old 'Orangeburg' pipe was shown to us, and we now question whether that additional replacement was even necessary, or actually, any of the work! We had to bring in our own well company to properly repair the water and electrical lines they damaged! Our yard, railroad ties, underground electrical cord, and landscaping retaining wall has been left in need of major damage with quotes over 10k to repair, creating water drainage / flooding issues, at our expense. The tree next to the retaining wall now has root damage, and might have to be removed too. I will report them to the BBB and any other entities for their shoddy services. PLEASE do your homework and read these 1 star reviews before you are soon writing your own 1 star review. And watch how they reply to my review (they might say 'We don't recognize your name in our system'..or 'We cannot find your address in our system'..WOW...how can I make this up?? So sad we have such con artists within our own community here in Colorado Springs that are still in business. Check out Trustpilot - Mr Rooter has 2 stars across the USA with a 'Poor' rating

Dwayne is awesome! Fast response, came same-day. He was prompt and professional. Took care of…read moreeverything. Sent me pictures and videos afterwards. Great communication. Highly recommend!

Fast response on Yelp messaging I've the weekend. Plumber was able to take care of our drain issue…read morethe next day and honored the quote. Very professional and even took photos for me to see the damage. I recommend them.

I truly don't believe you can find anybody better than Doc's for this type of a job!! I called…read moreregarding a problem with gunk coming up in the basement shower and in the washing machine with water all over the floor from running a load of wash. I initially spoke to Richard on the phone and he was extremely helpful. He promised that Cory would be out within 2-3 hours that same afternoon and apologized he couldn't get here sooner. They truly stand behind their work and want it to be done right. They guarantee it. Cory is an extremely polite, friendly young man and was absolutely fantastic demonstrating care for our property throughout completion of the job. He remained intent on seeing the job through to both his satisfaction and ours. I was really worried about calling a drain cleaning service with which I was unfamiliar. So I called my HVAC service provider. I am so thankful for the recommendation I received from Berniece at High Altitude Heating and Air (HAHA). See my review for HAHA. They're fantastic as well and I trusted her referral. I'm glad I did!!

I've used Doc's Drain Cleaning for over 20 years. Richard was great to work with, but I can't get…read morehim to come back out to our house to clean drains anymore. He sends out others. They've not been very good about cleaning out our drains. We've had issues with flooding after the fact, and Doc's doesn't offer any warranties, nor do they offer emergency services if their clean-outs go awry. Cannot recommend. Looking for a new company.

TCS Septic provided outstanding service! We had a backed-up septic system and called numerous…read moreother Septic Companies who were unresponsive and did not return our call until several days later after leaving a message we had an emergency situation. TCS was professional, courteous, and incredibly responsive. The technicians arrived the same day we called and quickly diagnosed the problem, explained everything clearly, and had our system working again in no time. It's refreshing to work with a company that truly values customer service and follows through on their commitments. If you're looking for a dependable, knowledgeable, and responsive Septic company, I highly recommend TCS Septic. Thanks again for turning a stressful situation into a positive experience!

Very fast, prompt, and friendly service. I have used them twice and have been very pleased with the…read moreprofessional and quality work!

I just want to give a huge shout out to Jeremy and his company Ultimate Excavations. Less than a…read moreyear ago I had to have some major plumbing done. It ended up costing me well over $30,000. Not to mention they tore up my yard and it took 3 days to finish the project. So not even a year later, I needed yet more plumbing done. Called the same company I used before, thinking maybe they would do right by me after spending what I did earlier. They wanted $4000 more. This kinda made me mad, so I thought I would do some research. In doing so, I came across Jeremy and his company. He came out and assessed the situation and quoted me a price right then and there. I quickly agreed and he was back in an hour to start the job. I literally couldn't be happier. He was about half the price, done in less than an hour, and best part is they didn't have to dig up my yard. I can't recommend them enough. The whole project was quick, unobtrusive and very cost effective. The process is called pipe lining and I couldn't be happier. Check them out. You won't be disappointed.

Amazing job! Installed a liner system in my sewer, so we didn't have to dig up my giant maple…read moretree! Great price, easy to deal with, and was up front and honest about everything that would be included and required.