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    Love F.

    Update 8/27/24: James and Benjamin came out to the house. They did a re-scope. They were very kind and professional. I appreciate that they took accountability even if the dig team is separate from their own. The only advice I would give is to make sure the office team gets a little retraining on communication. It was very hard to get anyone to respond and if they communicated at all during this stressful situation I think it would have gone a lot smoother, regardless of whom the responsible party was. Thank you. Update 8/22/24: Jose and another worker came out and filled in the hole and used the machine to compact it. He didn't know the cleanouts were installed as the last people to bring dirt buried them. So one broke while compacting. He had to find the other one, cut them and re installed them properly closer to level with the grass. I reached out again to Mr. Rooter and asked that they come rescope just to make sure it didn't crack the pipe again. Although I stand behind my original review, I guess that goes more towards the actual workers. I am having issues getting responses from the office staff. I am really concerned that where they did the work a sink hole keeps opening up. They've added more dirt before, and I have a video of the worker saying "oh here's the hole" (underneath my roses where they also dug under). He only added one bucket of dirt though, and only did a foot stomp. I am mostly concerned that maybe they didn't actually fix the leak in the pipe. Perhaps they got the wrong section, perhaps only replacing the clogged section. Is that why it keeps sinking? I don't know, because no one will respond. I am so scared to walk over the hole when I'm mowing, for fear I'm going to fall through. Is it happening because they needed to add a special rocky type soil first to give the softer dirt something to grab onto? I wouldn't know, because no one is responding. Is this nOrMaL?? Again, I wouldn't know. You can see where the sink hole also goes under my roses, and the wood boarder. I would REALLY like someone to respond. I'm sick of living in fear of my own yard.

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    3 years ago

    great servic and honest, they came today and help me with my plumbing thanks guys y'all are awesome thanks John Uribe

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    7 years ago

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    We appreciate your wonderful review!

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    Ask the Community - Mr Rooter

    You might also consider

    Doc's Drain Cleaning

    Doc's Drain Cleaning

    (20 reviews)

    I truly don't believe you can find anybody better than Doc's for this type of a job!! I called…read moreregarding a problem with gunk coming up in the basement shower and in the washing machine with water all over the floor from running a load of wash. I initially spoke to Richard on the phone and he was extremely helpful. He promised that Cory would be out within 2-3 hours that same afternoon and apologized he couldn't get here sooner. They truly stand behind their work and want it to be done right. They guarantee it. Cory is an extremely polite, friendly young man and was absolutely fantastic demonstrating care for our property throughout completion of the job. He remained intent on seeing the job through to both his satisfaction and ours. I was really worried about calling a drain cleaning service with which I was unfamiliar. So I called my HVAC service provider. I am so thankful for the recommendation I received from Berniece at High Altitude Heating and Air (HAHA). See my review for HAHA. They're fantastic as well and I trusted her referral. I'm glad I did!!

    I've used Doc's Drain Cleaning for over 20 years. Richard was great to work with, but I can't get…read morehim to come back out to our house to clean drains anymore. He sends out others. They've not been very good about cleaning out our drains. We've had issues with flooding after the fact, and Doc's doesn't offer any warranties, nor do they offer emergency services if their clean-outs go awry. Cannot recommend. Looking for a new company.

    Superior Drain & Jetting Service - Hydro cleaning 300 foot sewer line cable machine could not do reach

    Superior Drain & Jetting Service

    (1 review)

    I made the mistake to have hit a 3 inch pipe in my daughter's wall with a screw. The leak was…read morenoticed on a Friday in the morning, while I was at work. My wife began working to get this fixed and couldn't find a plumber who could come out that day until she reached Superior Drain and Jetting Service. The technician assured my wife and I, that he could fix the problem. He came out and told me that he would do as little damage to my wall as possible. I made it clear I don't care what he has to pull out, I want it done right as the home is less than a year old. He proceed to do the work by putting a rubber No Hub around the pipe to cover the hole. He told me this would guarantee to fix it and even wrote on the paper he guaranteed it for life. In addition, he charged me $225 for the work and the only part he used was a $10 piece of rubber from Home Depot. The following Monday, we then had the service team come in, remove remaining sheet rock, insulation and spray with a hospital disinfectant to get the home ready for repair. Right before the service team left, my wife noticed a drip...drip...drip. The service tech confirmed the pipe was leaking again from the back side, mind you the hole was in the front. I called Superior Drain and Jetting back and told them the problem. The technician first said he would be out at noon, then he changed it to 3:00 pm. I convinced him that he guaranteed me this WOULD not leak and it didn't last for 72 hours. He tried to say the service tech doing the cleaning must have loosened the brackets and my wife assured him that didn't happen as she watched the entire process that day. I asked the technician how he was going to fix it this time and he told me he went from telling me was going to get some epoxy glue to a silicon based patch and the he would put the No Hub over again. I called three plumbers in the Colorado Springs area and ran this guy's ideas for repair by them as I have NO plumbing experience. All three said what he is doing "might" work, but they all three told me if you want it to last, the section with the whole has to be cut out and connected on both ends. I told Superior Drain to not even come out as I don't trust their work and told them I want my money back. Another company came out within 2 hours, repaired it the way it should have been done from the start, and they only charged me $150, $75 less than Superior Drain. They even commented about what the previous guy was trying to do. Superior Drain and Jetting Service is refusing to give me my money back now because they are saying I didn't give them a chance to repair it. Bottom line is if you want your toilet unclogged, Superior Drain and Jetting Service can get it unclogged but they do not know how to do standard plumbing repair. I feel the company should have made us aware if this was out of their league from the start and I can't justify why they charged me so much for so little that they did.

    From the owner: We not only fix your plumbing problems but we have inspection cameras for Drain Cleaning, EMERGENCY…read morePlumbing, General Plumbing, and Septic Tank Inspection. Our plumbers are on call, and we treat our customers with the respect that they deserve. We'll try to accommodate your appointment preferences and to keep our work area neat and tidy. To learn more, please call or stop by our office today.

    Mr Rooter - plumbing - Updated June 2026

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