After wIting for 1hour for tow rechecked with aaa to find i had missed a call…read more Truck wasn't available company they called Had them contact wakefield. He was there in less than 10 minutes. Dropped us off at our house then delivered truck to repair shop Great service in fast time.

My keys locked in my truck at Walmart parking lot so I called my insurance company and they sent…read moresomeone but it was going to be about 40 minutes so we decided to wait in the cold then a guy from Wakefield stopped by and helped us in the parking lot!

This husband and wife team are fantastic. If you have car trouble while on vacation in Branson…read moreMissouri, call them and they will help. They are also very reasonable in their fees.

Worst company in the world was quoted a way lower than paid price they stole out of my vehicle…read moreadded bogus charges could not give the parts they replacedback(after request was mad) took 3 days for them to change bill and has put my family threw a ton of unwanted/needed stress AVOID AT ALL COST

Excellent service! Out my Jeep up and running! Honest and great at having work done when they said!read more

Honesty and fair work are not available here. You will not…read moreget a square deal. Ask around town before you come here. I wish I would have and I know better now. Hard lesson learned.

I had a great experience at Caliber Collision in Willard, MO! From start to finish, the team was…read moreprofessional, friendly, and kept me informed throughout the repair process. The quality of the work was excellent, and my vehicle looked as good as new when I picked it up. A special thank you to Jason for providing outstanding customer service. He was knowledgeable, answered all of my questions, and made the entire process smooth and stress-free. It's clear that he genuinely cares about his customers and takes pride in his work. I highly recommend Caliber Collision in Willard to anyone who needs collision repairs. Great people, excellent communication, and top-notch workmanship!

As I start this review, let me be clear that we had just had an unprecedented natural disaster, on…read moreApril 28, where the area had experienced baseball to softball sized hail. With that said, this shop was underprepared for a disaster of this magnitude. I immediately made a claim, and was one of the first vehicles to be dropped off at this site. The lovely front desk lady, was stressed but pleasant, especially to everyone who entered as their entire world had been destroyed by the hail. My check in was quick, and I was in and out of the office quickly, since I had already filed the claim and they were expecting me. I received a text from Caliber stating that my car was nearing completion, and feel free to reach out to us. So I called, and was met with a hostile almost confrontational attitude from the staff. On May 13, I received another text stating "just wanted to update you and let you know repairs are going well and your vehicle is actually back in reassembly and with any luck I will have it completed tomorrow. If I make it, I will contact you and let you know- Thanks-Wayne". I contacted the shop the following day and was once again met with a confrontational and rude attitude by Wayne and his staff. I was sent the following text about my vehicle" Just waiting on glass company now. As soon as they do glass it will be finished but I can't give you any expectations due to we don't handle that parts. But as soon as it is ready I'll call you. Thanks, Wayne". On May 21, 2026, I received a new text that stated "We have updated your estimated completion date from 5/14 to 5/20/26. Thank You Caliber Collision" This seemed odd since my car should have been completed the day before given the date the text was sent, but when I called to find out what was going on, I was again met with attitude, and a list of excuses about how State Farm was the problem. On May 22, I received a new updated text " We have updated your estimated completion date from 5/20 to 5/29/26, Thank You Caliber Collision". This means that they will have had my car over a full month to complete the repairs. After I called again, and met with more excuses and more hostility, I received a new updated text " We have updated your estimated completion date from 5/29 to 6/5/26. Thank you, Caliber Collision". At this point I was running out of car rental on my State Farm Policy, and contact my agent's office about the problem. My agent contacted Caliber on my behalf, and was willing to find the windshield, that I had be informed was the problem, and even offered to arrange towing to the local Subaru dealership to have them complete the repairs. She was also met with hostility. Caliber refused the additional assistance, and continued on ghosting us on the repair process. On June 8, I received a new text stating "We have updated your estimated completion date from 6/5 to 6/8/2026. Thank You. Caliber Collision". Due to all the setbacks I had to beg State Farm an extension on my rental car. They gave me 2 extra days. So, Wayne called on 6/8/2026 to let me know my car was finally completed. My husband, daughter and myself arrive to find my car sitting out front of the building with the driver's side window down. I went in to find the general manager sitting behind the front desk, telling us that they had lost so many employees because none of them were willing to work 60+ hours a week to meet the demand that was coming into be fixed. We looked outside to find my car started and a technician siting inside. Somehow, my driver's side window would no longer go up and stay up. It would just go up and immediately roll back down. Wayne assured us that his crew were going to get it fixed, which included trying to short the car out with jumper cables hooked to the battery and then random places under the hood (I am writing this on 6/22/26, my car battery died today). My husband and I requested the car go to the Subaru dealership to be fixed, it did not. On June 10, my husband and I arrived back at Caliber to finally pick up my car. There were glass shards still sparkling throughout the cabin, chipped paint on the hood, damage to my door handles, damage to my plastic trim pieces, caked on compound around the lights, and random parts of the interior laying in the backseat floorboard, under the driver's seat and one piece nicely hidden in the center console. We had a confrontation with Wayne in the parking lot about the state of the car, in which he told us that if he just had a few more days he could get it detailed, refused to take responsibility for the damage his shop had caused to the paint and trim pieces, so we immediately took the car to our State Farm Agent's office. Pictures were taken upon arrival, and we requested that we take the car to a different repair shop for the additional repairs. I am out of space to write the rest of our epic adventure with Caliber Collision. We will NEVER use them again!

BUSINESS OWNERS.... SHOPS.... Beware this company came and told us they would give a good deal on…read moretowing for our customers... So we gave them a try THE first thing they did was to try and talk our customer into towing it to there shop for repair saying they could do any job for less money.... LUCKY for us, the customers we have are loyal to us, and have ALWAYS BEEN TREATED RIGHT..... The customer informed us immediately of what the towing company was doing.... and I am sending the warning out to all other shops around... I WILL NOT RECOMMEND this company to ANYONE. That is a crooked way of doing business you guys SUCK.... YOU WANT CUSTOMERS,,,, DO LIKE THE REST OF US EARN THEM.

I flip vehicles on the side and I am often looking for a competitively priced shop. Viper has a…read moremuch cheaper hourly rate than any other shop I know of. The money I save on repairing my vehicles is money in my pocket when they sell. Lee is a phenomenal mechanic and a really good guy. As long as the quality keeps up in the prices stay the same I will always bring my vehicles here and I recommend you do too.

Mike was awesome. He couldn't tow me because the trailer had a flat but stayed with me and helped…read moreme switch out the battery to compensate for a dead alternator. He stayed with me until I could safely drive home. I can't speak to their towing but Mike is an outstanding guy. I'll be recommending Wade's to everyone.