We had a radiator leak on I-10 on our way to San Antonio. We were "in the long stretch" which ended…read moreup being about an hour west of Fort Stockton TX. We were in our Monaco 35 ft Class A RV so we needed a heavy tow, not just a regular tow truck. We have AAA RV Roadside service, thankfully. After 3 hours, we were rescued by Austin on his way back to Fort Stockton from a previous call. He was amazing!! He hooked us up and in no time, we were on our way. He ended towed us again, to the KOA where we hung out for a few days until our radiator came in. With on-site installation of the new radiator, we will be on our way to see the notorious Riverwalk in just a few days! We even invited Austin to come visit us in Chandler AZ which we have never done before. Needless to say, he is really great. He reminds us of ourselves, working super hard to get ahead. He said he loves his job and it really shows. He is so friendly and glad to be helping people. He is a pleasure to meet and we hope to become good friends.

Larry from Fort Stockton Tow is amazing. My sister and I were driving last night down 285 40miles…read morenorth of Pecos, when we had an incident. My sister was driving her van with all 3 kids (all under 10), and I was following in her small Chevy as we were heading to Plano for Thanksgiving, and planned to leave the Chevy there. Suddenly some road debris went up under the van, puncturing the oil pan, and then under my 2 right tires, blowing them out. We pulled over, made the insurance calls, assessed the damage, neither vehicle was driveable. We began to try and figure out not only how to tow both vehicles to get them fixed, but also how to get 2 adults and 3 kids off the side of the highway at 830pm. Insurance contacted Fort Stockton Tow, and the wonderful Larry started our way. This man drove out into the middle of nowhere with a huge double cab tow truck, and managed to not only get all 5 of us in his truck, but both vehicles on as well! He took us all the way to Fort Stockton, and was so patient at 130am while we checked into a hotel and unloaded everything out of the van. This morning my sister went to get the tires on the Chevy repaired so we can continue on to Plano, but the driver who was going to meet her at the tire shop with the Chevy wasnt available until noon, thankfully she got a text from Larry saying he was on his way from Pecos to help her! I know this is technically his job, but he truly went above and beyond to help us in a crap situation.

The check engine light came on in our Class C motor home Ford E450 engine just outside of Fort…read moreStockton, TX. We inquired at the campground when we checked in if there was a Ford dealer in Fort Stockton and was told no. However, the lady checking us in said she knew of a road service crew that could come and check it for us. We had run low on gas but had not run out of gas and thought maybe that was why the check engine light came on. We called the number she gave us and Alpha Tango Road service people showed up at the campground. They ran a scan and said the code said it missed fired. They cleared the check engine light, started it up again and the light was gone. They said everything was fine and it was probably because we were running low on gas. The next day when we started the engine, the check engine light came on again. We called Alpha Tango and were told everything showed good yesterday and if we drove for a few miles, the light would go off. That was utter nonsense. We started slowly loosing power. The further we went, the more power we lost. We finally stopped and found a place to camp. We took it to a place for service and found that we had several spark plugs that were misfiring due to misfiring of fuel rail wiring and spark plugs. We had to replace all 10 fuel ignition coils and spark plugs. What makes this a bad rating for Alpha Tango is they charged us $280 for just clearing the engine light and telling us that since we filled the gas tank, the check engine light would go off as we drove and the gas went through the system. Utter Nonsense!

We were broke down in our large RV. We asked our next stop RV park, Hilltop RV Park in Fort…read moreStockton Tx, if they knew any mechanics. Alpha Tango was recommended and from the time we contacted them... it was all hands on deck. From the professional tow of our rig and flatbed trailer behind that, to Michael who coordinated everything, to the mechanics that dove into troubleshooting the moment we were unhooked at the RV park...it was a fantastic experience! The trouble was a fuel pump. The part was overnighted to the campground and the repair was completed. We Highly recommend Alpha Tango for all your traveling breakdown needs! A huge thank you to Hilltop Rv Park and Alpha Tango for all your help!! Thank you, Lance and Marquelle A.

Stranded for about an hour with no gas waiting for our tow truck but graciously Alonzo came…read moreunexpectedly and asked us if we were ok and needed any help! Great man and positive attitude. Asked us if we'd like any water or soda as well while he was putting gas in our tank. 10/10 customer service!

Wanted to write this review to share my encounter that I had with this man driver woke me up at…read more3:30 AM that he had a blown tractor tire and that he had contacted Junior services for help getting it repaired. The driver had asked him if he accepted card as form of payment he had said yes so we thought everything was fine. He completed services. Everything was fine but after he was done repairing the tire, he called me asking me how I was gonna pay him. I told him that the driver had the credit card to make the payment and he told me you know what I'm gonna tell the truth I have problems right now with child support and I can't run your card because they're taking my money away. I explained to him that that's why I have the credit card for emergencies because I couldn't afford to pay him the $460 out-of-pocket at that point cause I had other payments to make he asked me well what can you round up? What can you get me? I told him that if it was going to be Zelle, I could only do 300 Because that's the only thing I had available at the moment And he told me to ask the driver for more so we could give him the full $460 And I told him that I couldn't do that to the driver and he said oh that's fine. Don't worry about it. I'm gonna have to call somebody to take the tire off. I had to call my brother to see if he can lend me some money. He sent me $100 and then I told the driver to tell him to see if he would accept $400 and he still said no and that he was gonna take the tire off so by that point i asked my brother for the other $60. My brother sent me the money and I told him I was gonna pay him and then he said no don't worry about it Just save it so you could pay all the tickets. The DOT is gonna give you because it's my job to inform the DOT when something isn't right and can affect third parties. at that point, I got a call from my driver, letting me know that the DOT had arrived and had told my driver that the DOT was there because he had told them that he was gonna take the tire off and that we we're gonna drive off without any tires by that time. My driver told him that was a lie that he was that he wasn't gonna move at the end the DOT ask driver to show proof of payment and they let him go but this comes to show you how this guys works be careful with this guys if he doesnt get what he wants he will call the dot !

We broke down on a FM road wwwaaayyy off the Interstate. Contacted Aero-Tex and they showed up,…read morehooked up and towed our pickup truck to the repair shop. They kept us apprised of their location (how long until they got there, where they were and when they dropped it off) all through the process. The driver was courteous and nice. Thank you for dispelling all of the stereotypes of a tow truck driver. I would recommend them to anyone.

Requested roadside assistance for fuel. Called to follow up and guy was very rude and asked if I…read morewas canceling for just calling and asking on ETA. Waited 90mins for them to show up and when I called again to ask for ETA they assumed I canceled so they decided not show up or call to follow up on anything. Very bad service and attitude towards customers.

Best people to help you if ur stuck in the middle of the road. They help use take my tuck to a safe…read morespot to make sure car won't be on the side of the free way

About a month ago, my husband and I were on a carefully planned vacation out west when our rental…read morecar developed a problem and died on the side of I-10 in 101 degree heat. It was a horrible, horrible experience dealing with the rental company but the one joy in the whole thing was learning that there are still people in the world who will go the extra mile for you, even though you are a total stranger. I'm referring to the young man who works at Barbee Wrecker Service named Victor. Not only did he rescue us from the side of the road but he made sure we got to a hotel safely that Sunday night by driving us there in his personal car. I'm so thankful there are hard working and generous people still in this country! Many, many thanks again!

I would like to say Thank you for your help today!! If I could give more than 5 stars I would. I…read morelive in Odessa but was in Fort Stockton to see a patient, when I had a flat tire, at the patients house that could not be aired up. They not only came to help me, even though they usually work on large vehicles but they were fast and so nice!! If you need help, call them because they are quick, nice and very efficient. All I can say is Thank you Thank you!!!

I brought in a nice and extremely well maintained vehicle with a turbo failure due to high mileage…read morethat they could never get right. I wish they would have been honest about their skill sets, priorities and experience on my vehicle. This is not a clean or professional shop environment whatsoever. Went on more than half a dozen test drives after the sloppy, lazy "mechanic" David would say "good to go" and then could only say "you don't like the new turbo, we can warranty it and you can do a labor claim and we can do it again" instead of finding surrounding issues they caused, and me having to watch for several days while no one would even attempt to make progress with parts in hand. All they want is a revolving door of fools with money. They do not use any sort of program like AllData to bill hours- it's just however long it takes them from when they stumble in the bay doors and stumble back to their RV on site at the end of the day, and you the consumer pay for everything in between to keep their lights on (which are also mostly broken in the main shop anyways). Workers like David sleeping all day in the RV on property midweek because of some random late project the night before while he's in the middle of your truck, and then leaving and going on 5 hours of meal breaks during 9-6 weekday hours with their tinder dates that they try to laugh about later with you. No one can stay on task and finish a project there. They hop around from one semi rolling in to the next. Best to keep limping your vehicle somewhere else, or it might never leave like the rest of the broke down vehicles surrounding the shop. Unfortunately for them- Yo entiendo mucho espanol and I can hear what you're saying about other customers and businesses from outside the bay doors. Then there's several employees calling and harrassing days later and wanting you to take your review down when it's critical. Friendly when they want your money, then sloppy, careless and eventually rude when it counts. My conversations with employees at the shop are recorded and shed light for me now. I played by their rules and gave them all the space they needed, hoping it would be more motivated and respected help and it bit me in the butt for over $6500. After having the vehicle in my possession I found numerous electrical connections ripped from their terminal or harness and/or left unplugged, pipes left unclamped and brackets unbolted. Drained 18 quarts of oil from the crankcase instead of 10. Speculating they set my truck down on concrete blocks and bent transmission crossmember. What kind of "bro why did you leave and not let us finish" response will this get after it was there 6 days..

I was at a rest stop east of Ft. Stockton and a disabled veteran had a car that was missing a…read moreserpentine belt and he did not have any money or a working cell phone. I called the parts store to see if they had a belt and they did. I then asked for a mobile mechanic recommendation. JCP was in the store at the time so I talked with him to make arrangements. They were there within 30 minutes and were able to make the repair. When I was sorting out payment he asked if the veteran was my friend. I informed him that I had just met him and saw he needed help. There was a pause and then JCP kindly deducted $100 from the bill. Thank you for participating in blessing one of our veterans who served in our Marine Corps. Call these guys when you need them!!

Honest and genuine people! I just purchased a brand new truck from a dealership in the DFW area,…read morewhere I live. I took my family camping to the Davis Mountains and a faulty part caused the rear end of the truck to completely fall apart. Ford roadside had me towed to Fort Stockton Ford for repair. The service team quickly figured out this was a timely repair. Trey, the manager of the dealership, spent most of the day working with Ford Customer care and my original dealership to get me, my family AND my camper back home in a safe and timely manner. I can't say enough good things about this place. I didn't purchase here, but they treated me like family. Cant thank them enough.

I was traveling home from my vacation and my car broke down on a Friday night (of course). On…read moreSaturday morning the owner called in an off duty technician to come in and help us get going. He was so nice and came to the hotel to get us going.