Complete lack of communication. I would never deal with this dealership due to the unprofessional…read moreemployees that are working here. I was one of the first ones to call about the new Dodge Demon 170. They were so enthusiastic to help me out considering I was the only one that had called. They told me they would sell me the car at MSRP and send me the paperwork to make a deposit and finalize. Days go by and I hear nothing from sales guy besides " we are waiting for GM " I had told the guy that I stopped calling other dealers because of this word that he had secured me the car. Finally, the salesperson gets back to me " Tony" and tells me oh they have been getting more interest on the allocation and now they will be doing 25k over MSRP. I still agreed and wanted paperwork to be sent to finalize the deal. Same thing occurs, no communication, no call back, no paperwork sent. I text the guy, no reply. Finally call the sales guy after he keeps ignoring my communication and he ends up picking up and hanging up knowing it's me calling. Dealers like this need to go out of business. This market has completely changed how dealers treat people. Disgusting.

I purchased a 2021 vehicle in the end of October last year- one week after having my vehicle the…read moreexcitement that clouded my eyes faded away. I had two sensors go out, there was water in my taillight, I had three completely bald tires & my window wipers were useless. These are all issues that the dealership should have taken care of prior to having the vehicle on the lot. I shouldn't have to pay a thousand dollars for faulty sensors that gave out only a few weeks into having a new car- yet that's what ram country wanted. I have called about 10 times for an appointment here it is in March and they have still yet to reach back out. I even dropped my car off for service and he didn't do anything at all just had it sit there. I was told they had parts to fix my car and upon picking up they told me "I didn't have time for a diagnostics" (after already receiving two and knowing what was wrong) So I pick my car up I call back the next day and bro tells me to make another diagnostics appointment. The woman who answers the auto desk laughed in my face when I told her it's absurd I'm expected to pay for this after putting less than 800 miles on a vehicle I just bought. Don't go here these people are idiots. You will be treated with little respect and you'll be paying thousands for repairs.

My Jeep broke down on the side of I-10 in the middle of the night. This shop had me back on the…read moreroad in two days with a quality repair. Yes, it was expensive but they had to go get parts from Odessa because the upgraded oil cooler and pressure switch were not available in town. It is a family run business and they all seem like good people.

So my husband was headed to Arizona from Houston Tx. All of a sudden something snapped and his van…read morestopped working, he took it Fernandez Auto shop in the middle of nowhere and he actually helped him get parts and fixed him up , he and is staff worked till 11:30 pm to fix his van, who would do that???? No one that I know!!! But they did. Yes it took him some time and money but these guys did their very best to help him fix his van. So that being said I'd give them 10 Stars. If you want services and are willing to wait and pay for what they do it's worth your time and money!!!

I recently visited EZ Auto and RV in Fort Stockton, TX on June 17, 2026, after being referred to by…read morea relative of another 4x4 shop in Odessa. Their Odessa location could not accommodate my work schedule, so I was directed to the Fort Stockton shop. I arrived at approximately 4:00 PM and waited about 15 minutes before my vehicle was looked at. They had just completed work on another vehicle, and my truck was promptly relocated to that spot. The staff were friendly and courteous throughout the visit, which I appreciated. However, I was disappointed that no estimate or quote was provided before the work began. The repair involved hard-wiring two hood-mounted cube lights on my 2022 Ford Raptor into an existing upfitter switch. Once access was gained, the installation was straightforward and relatively simple. The work was performed outside because both service bays were occupied, and the overall condition of the shop appeared disorganized and cluttered. The installation took approximately 1 hour and 5 minutes to complete but could have been sooner (under 45 minutes) had there not been so many interruptions where the technician had to deal with other drive-in customers, and I even assisted the technician with portions of the work. Despite that, I was billed for 1.5 hours of labor. While the material costs were reasonable, I found the labor rate--effectively around $200 per hour--to be excessive for the scope and complexity of the job. Combined with being charged for additional labor time beyond what was actually required, the final bill felt significantly overpriced. Although the work appears to have been completed correctly and the staff were friendly, the lack of upfront pricing, the labor charges, and the condition of the facility left me dissatisfied. For those reasons, I do not plan to return, regardless of any warranty offered, and I would not personally recommend the shop for similar installations or repairs.

Traveling thru on our way to Big Bend when the coach batteries on our RV died. Brandon spent time…read moreto diagnose the issue and confirm the fix with the battery supplier. We were impressed by his honesty, knowledge , and willingness to help. Thanks!

Truck was miss firing and running rough, limped it in to Amistad Motors. They held on to my truck…read morefor a month and all they managed to do was change the battery. No where near to fixing my issues. DO NOT bring your vehicle here to be worked on! They don't even deserve a star.

I cannot begin to describe how poor the service is with this dealership. Do not ever send your…read morevehicle to them. We have a new Silverado with warranty issues in the shop for two months and counting. Communication and excuses with this dealership are TERRIBLE. Will never use again.

This is the ONLY TIRE BUSINESS I WOULD EVERY GO for tires…read more THE VERY BEST! The manager Franky is a great and TALENTED and HONEST MAN! We went to have a flat tire repaired at another location down the street (west). They tried to Screw us for all kinds of fees hundreds of dollars. Just a flat repair could have cost us thousands of dollars after the bad tire/repair shop was done with us. Franky fixed our vehicle for free in minutes. Franky found the problem that the other shop made when they mounted our wheel. They missed align the wheel when they mounted it. We gave the Bad shop the opportunity to fix the problem and do the right thing but they just wanted to take advantage of us. (We are traveling cross country in our new RV Motorhome). The poor workmanship From The Shop West of Bill Williams. Made our vehicles wheels feel like they were about to fall off the vehicle as we traveled at 50 to 60 miles an hour, after they Fixed our flat tire. When we returned to ask why our vehicle was in such poor condition. The bad guy shop told us we needed all this work all new tires and diagnosis fees of over $175 and more BS. THEY CREATED THE PROBLEM. After incorrectly mounting the wheel. Our vehicle only has 11,000 miles on it from the factory. After all that we are true believers, Bill Williams Tire is the BEST! ONLY HAVE YOUR TIRE WORK DONE AT "Bill Williams Tire" and see Franky the best guy in the business!

We were just passing through Fort Stockton to CA and we were early in our journey in a fully packed…read moreSUV when my husband found a nail in the tire. They were able to get us in immediately; I sat and chatted with the workers while our tire was worked on and they were incredibly friendly and gave insight on the leg of the trip to El Paso. We had out of state plates on the rental and weren't local, but staff was still super friendly Tire was fixed in no time and it held pressure well for the remainder of our trip. Price was great and the whole thing was probably only about 20min for tire off, fixed, and back on and pressurized. If we ever have to make the trip again, we know to check here for our tire needs.

I went for a scheduled recall air bag service on my Buick Encore. I was told that it could take 40…read moreminutes. Several hours later, I was informed that I could take my car home. Service employee, Sean John, explained that they discovered a problem with the passenger airbag sensor. If in a collision, the passenger airbag would not deploy. They did not have time to trace the problem. I would need to make another appointment. I tried to schedule one, but was told that it was a warranty repair and they would call me to schedule. I called back over the next two weeks but they refused to schedule it. In the meantime, my warranty was within 3000 miles of expiration and my airbag light stayed on alerting me to the danger of not deploying in an accident. So, we tried again in person to schedule the repair. Again, they refused. The service manager said he didn't know when they would be able to schedule it, but would call me. End Result: My husband insisted that I trade off that car for a safer car, not a GM product. I loved my Buick, but I transport kids and grandkids. We have to keep them safe. I now drive a Nissan.

I'm past the fact they screwed me over on my my trade and fibbed to me on the deal. I'm pissed…read morethey did my deal on April 9, 2016 and did not send the white slip to my credit union until may 18th, 2016. I was never late on a payment until I did my trade in. West star blamed it on my credit union, but by law, the credit union has 24 hours to send the money to the dealer. Over one month and a bad mark on.my credit. I will never go back. I will not recommend. Complete bullshit.

While the technicians seem knowledgeable, there is a lot of wasted time. When I arrived, I was…read moredirected to Mike, he seemed to be the head, and he said I'm very busy and I'll get to you in a minute. He kept saying that over and over again and appeared that he was just simply pushing numbers as opposed to Greeting new customers. While they were able to do a great repair on my vehicle, their customer service is lacking. I asked for my part back after the repair and he stated he needed to keep it as a core; shouldn't all repairs come with the option to keep parts? I called the auto store to get a quote on the price for the part; I was quoted $120. I called again another 15 minutes later to find out if it was new or rebuilt and they told me that it was no longer available that a corporate customer had purchased it. When I looked at my itemized bill, I was charged $145 for the same part.

We blew a tire on our Airstream on I10 around 4:30 pm. These guys had us back on the road before 5…read more The receptionist was very helpful directing us and the crew even backed the rig into the bay for us. They did excellent work. Thankfully they had the right tire for our travel trailer. 5 stars for Wiest tires in Ft Stockton, Texas

Great customer service, very kind people. Helped us out, and explained throughly that they will…read moreget it done. Also a very fast experience. Recommend coming here!

Was on a road trip coming from Dallas, going to Marfa and Big bend. LR tire blew out just 10 miles…read morefrom Alpine, was not planning to stop here and needed to be in Marfa by the nighttime. The employees of Bill Williams tire co. not only diagnosed the issue promptly, determining that it blew out due to my tires unknowingly having been the incorrect size, but also accommodated me after their closing time of 5 PM to install and balance 2 new rear tires. Their act of kindness saved me from an unplanned stay in Alpine and additional costs. I may have just gotten lucky, and I assume this is a rare occurrence that only happens whenif the sympathetic employees deem the situation urgent, so don't expect the same accommodation as it's a rare occurrence to be serviced after hours in this manner by ANYONEanyone. Overall, I was able to get to my destinations on time with little delay. Though their services are pricier--$335 for two tires, installation, and balance--compared to Dallas (about $200), I appreciated the excellent service, speed, and quality of work. They had my correct tire size (215/60R16) in stock, unlike other local shops. For those in Alpine, they are the only place with an alignment machine, which costs $125 per service. If I lived in Alpine, Bill Williams would be my go-to tire shop. Their willingness to help in a pinch and provide top-notch service is commendable. Thank you to the Bill Williams team for turning a potentially trip-derailing situation into a minor delay.