I had an excellent experience with RestoreCo after water damage in my basement. Because insurance…read morewasn't covering the work, I was grateful for their effort to keep my costs down while still doing the job right. They carefully isolated the work area to contain dust and contaminated material and kept the disruption surprisingly minimal. Gilbert was the standout. He showed up on the dot, explained everything, thoroughly answered my questions, and took pride in his work. His workmanship and work ethic were exceptional. Nobody wants to need a restoration company, but if you do, you want RestoreCo.

First rate service, excellent customer response time( faulty valve in the water line that connected…read moreto the water dispenser in our fridge- damage to basement below and to kitchen floor , cabinets, island, hardwood floor adjacent to the kitchen) and amazing mitigation manager( Jared ) and his team ( Ian) . Jared and Ian were on time every single morning as they had to check moisture levels , set up drying equipment, section off areas with heavy duty plastic sheets, protect existing carpeting up and down stairs, and explain what steps were involved to repair everything. Jared was even here when our insurance adjuster came to survey the damage. ( highly suggest this) The days of superior customer service are long gone in today's world. RestoreCo is the exception! if I could give them 10 stars, I would. Huge Kudos to Jared , Ian, and the owner, Ryan. No one likes to deal with flood damage, in their home, but this company made it easier to deal with it all!

We discovered a dishwasher leak had caused extensive water damage beneath our floors, cabinets, and…read morewalls. After filing an insurance claim, the emergency service company they sent provided what we later realized was an inadequate response. We then hired our own expert to inspect for any potential "microbial intrusions"from the damage, which clarified what needed to be done. A friend recommended Advanced 24/7 Restoration for the restoration. Given the initial shortcomings, we decided to also have them handle the remaining remediation work. They responded quickly and professionally, promptly removing damaged materials and opening walls to inspect for hidden moisture and microbial intrusion. Advanced 24/7 set up comprehensive drying equipment and used proper remediation techniques to fully treat the affected areas. An independent inspection confirmed the home was free from microbial contamination. They then expertly replaced drywall, flooring, and baseboards with great attention to detail. Throughout the project, they communicated clearly, answered all questions, and showed care for our health and home. Their professionalism and thoroughness made a stressful situation easier to manage. We highly recommend Advanced 24/7 for restoration and remediation services.

Things are hectic when you have a flooded basement and the team was very knowledgeable.read more

A1 is the best company I ever used!! I have been a realtor for the last 17 years and I believe A1…read morewater Damage Restorations is the BEST! Company out there! They are Very professional, always on time, Gives the most Accurate quotes. I would recommend them to everyone. It's nice to work with people that get the job done in timely manner!!!

While doing some renovations on my home, I discovered a large patch of black mold inside a wall,…read morenext to the bathroom. It didn't make sense to file an insurance claim, as there wasn't a single precipitating event that caused it, just a crack in the shower tile that had been a problem long before I moved in. Due to some financial hardships related to the pandemic, I was operating on a very tight budget. Toni was willing to work within my budget, and didn't cut any corners to do it. Other mold remediation companies offered to bring down the price by cutting the air scrubber, dehumidifier, proper containment, etc. Even after cutting all these options, their quotes still came in higher than I could afford. On top of that, Toni and Julio came across as more experienced and knowledgeable than anyone else I talked to, who seemed to just be reciting a script. While doing the work, they were very friendly and respectful, and even managed to earn the trust of my very anxious terrier. They worked around all of the post-move clutter, and did a great job being as noninvasive as possible. They did a very clean and professional job, and the area is now all set to begin reinstalling new drywall.

I had a very disappointing experience with Restoration 1. From the beginning, there were serious…read morecommunication problems, no accountability, and little to no follow-up on my project. My kitchen suffered water damage which lead to asbestos, and my family was without a functioning kitchen for three months. After repeatedly trying to get updates, I had to contact my insurance company for help and was ultimately assigned a new contractor to complete the work. During the project, Restoration 1's crew damaged the water line to my refrigerator, and despite reporting it, it was never repaired. I also objected to Restoration 1 receiving additional payment because of the poor quality of work and lack of service. To my knowledge, the insurance check was cashed without my endorsement, I discovered the check had been desposted without my signature which was required. Overall, this experience caused unnecessary stress for me and my family. I rarely leave negative reviews, but I feel others should know the lack of communication service, and poor customer service, and unresolved issues we experienced. Kathy K

I had a deeply disappointing experience with this company. The project manager changed multiple…read moretimes (3-4 times), causing major communication issues and delays. They just picked up the contaiminated cabinets they left outside today - OVER 3.5 months later. Critical instructions from mold inspectors to remove baseboards were ignored, and they sprayed them instead without informing me, despite my severe mold toxicity, autoimmune issues, and chemical intolerance. Spraying baseboards is ineffective as it only addresses surface mold, leaving spores and roots behind. Proper removal was essential, but they chose to cut corners and did not communicate the change of scope to me. They failed three mold clearance tests, left holes in containment areas, and even claimed the job was complete with visible mold remaining. On top of that, they invoiced me for incomplete work / things that they never did like removal of the dishwasher (I did that). The chemicals they used have now contaminated my home, making it unlivable for me. I am a unique case with MCAS and chemical intolerances. I can't stay in the house without severe allergic reactions - the potent smell has made its way up 2 floors - its all in our clothes, furniture, carpets. There is now so much work to try to save this house and make it liveable. I'm working with another company to fix their mistakes, but the chances of fully resolving the issue are slim according to a remediation consultation that is experts in remediations for highly sensitive people. This experience has been devastating. I strongly caution anyone especially those with mold toxicity or chemical sensitivities to find a different company that will take your unique case into consideration by either following instructions, doing proper research, or following the mold inspectors recommendations (and communicating properly with the client). I would give 1 star but I am adding another because I do appreciate after they made this huge issue, they brought in a hydroxyl machine at no cost. Unfortunately, it did not solve the issue and I am still out of my house 3.5 months later.

I reached out for a vapor barrier quote and they got back same day and got it done before our…read moredeadline for moving. They were clean and courteous. They tracked a little dirt but cleaned up well. I would definitely recommend if your in need of something like this. saved us THOUSANDS compared to another guy who quoted us.

A very bad way to do business - no way to get a return call and their printed report has an…read moreoutdated address listed. Brothers Restoration did mold mitigation in a crawlspace of a home we were buying. After the sellers got the work done and shared the Brothers report with us, we telephoned them for at least four different days and left messages that we had a couple questions about their report. WE NEVER got an return phone call. We even drove to the location listed on their report, 10621 Irma Dr. Unit G in Northglenn, to see if we could talk with someone. We were told their business had left that location several years ago.

One wall of our basement was damaged when an outdoor spigot froze and split the water line. These…read moreguys were one of the companies recommended by insurance. They were AWESOME. Came immediately and did excellent work. Highly recommend!

We recently had a flood in our basement due to heavy hail and a clogged gutter. Our insurance, USAA…read morerecommended CleanMaster. Jeremy was our first contact. He was very conscientious and polite and absolutely knew how to handle the problem. We had a huge amount of water that required several days of dry time. The area was carpeted. The pulled up the carpet an disposed of it. We were very impressed by the whole team. I would certainly recommend this company. Susie G

They helped connect us to what we needed in an emergency when our basement flooded at 6pm.read more

We called them to setup a fire mitigation estimate walk through. They were great on the initial…read morecall and answered a ton of our questions. Additionally they have a lot of great reviews which can be hard to find for mitigators. We ended up not going with them, but it had nothing to do with their service, knowledge, etc. We'd recommend reaching out to them for an estimate if you have fire or smoke damage.

We had Spencer out to give us a quote on our flooded kitchen and basement. Spencer is incredibly…read moreknowledgeable and helpful when it came to what we needed. He knows how to handle insurance claims as well. We are so thankful that Spencer took the time to look at things, explain and helped walk us through the problems we were having with our current restoration company. Although we did not end up using Insure for our project, we will keep them in mind on any future projects.

Spencer and Mike are a joy to work with. They were on time to every appointment and to start work…read moreeveryday. They were flexible with me making small changes to the project and super flexible when the counter company messed up and delivered the wrong counters. (The counter issue was not related to Insure or Spencer and Mike.) They were able to move some things around to still get the job done quickly after the mix up. I love my new kitchen! Will be booking them for future work.