I have an insurance policy with State Farm at Mitchell C Gardners office, and I signed up for the new community offers. I saw that there was an offer for a free inspection and estimate, so I called Ashley K. What a fount of knowledge!! Definitely give them a call. I ended up not needing restoration services, but thank goodness for Ashley, thank goodness for service master!!! read more

ServiceMaster Restore of Aurora - Damage Restoration Near Me - Aurora, Colorado

What a bunch of disorganization! The right hand and the left have no idea what they are doing. BUT, mostly let's address how horrible the office/billing staff is. For billing, they don't have the correct email, they don't have the correct mailing address. Although they have been corrected numerous times. Then, try and call them and their phones do not work. Then I call someone else and they say that is not our company....all we want to do is pay our bill. They must lose thousands because of stupidity! And, we have to be the jerks! I suggest you find another company that can at least have a working phone system. read more

Austin Shue, Jared and Kade were a great team to help me with my basement deconstruction after a sewer back - up that destroyed the downstairs bathroom and ruined the open area carpet. Austin was especially good with informing me daily on what was done and what needed to be done. He took care of calling in any added inspectors for mold or asbestos. Austin shows signs of good leadership! The job was well-done and professionally completed. KMGH read more

Where to begin? So when the huge rain storm / hail storm hit our home in Parker Colorado in 2023 it was catastrophic, the term "indoor,outdoor living" actually was our reality. It came in through under our house flooding the underling structure of our home ( which now due to the lack of care from this here company is now covered in mold). It also came in from the ceiling from the deck up above destroying my brand new hardwood floors I'm talking not even two months old!!! We now have to rip them up because there was so much water damage it's warped. 20,000 dollars in repairs and still going!!!! And "Service Masters" is hitting my husbands credit report for $700? Are you outta your damn mind? Do you know what water mitigation is? It's the act of stopping water from doing further damages you guys did no such thing. In fact, there was still flowing of water and flooding in my basement when the guys walked out of my house and told me they would be back the next day and didn't show up for about three weeks. They came by dropped off two machines. They did absolutely nothing because mind you there is a pool of water I'd say maybe 4 feet deep or more in my basement crawl space and they thought sticking a machine was going to dry it up? They screwed up my floor ripped out the carpet of my crawl space left there machines and honestly didn't seem like they had any intentions on coming and getting their machines. Made multiple phone calls. 5 phone calls to be exact with absolutely no follow through! Then they called one day and said they'll be by to pick up the machine. I told him I'd leave it up at the top of the hill that I didn't want them on my property. My husband allowed them to come in and grab the machines but they had the audacity to try to give me a paper to sign of completion and job well done? What did you guys do you guys left your machines in a puddle of water ripped out my carpet my ceiling had to be replaced that was under the deck the floor is having to be replaced an you want seven hundred dollars again are you outta your gosh for shaken mind? The hell would I sign that for? I wonder if they would like it if I gave them a bill of over $20,000 in damages due to the lack of care of their associates. Because their bosses house was much more important than anyone else's house but they lied and said they'd be here the next morning and never even showed up then either. Called and called and called and called no-showed multiple times. They have the audacity to try and charge us over 700 dollars.... Sweeties you guys owe us well over 20,000 due to the negligence of your administration! Water mitigation means stop the flow of water so it doesn't cause further damages. You guys didn't do that then there's a few steps before that! It's cleaning up the area of damage which was my drywall and you didn't do that and mind you still had a 4 foot pond in my crawl space of my basement. Should've grabbed a fishing pole and went fishing. Didn't get rid of that, you caused more damage by lying and saying you're coming back and not showing up than anything! Because we waited for you guys for three days not realizing all the damage that was done underneath our home and we still didn't get someone out until literally a week and a half later! You guys are fraudulent with the start of your name service masters. Your company name should be "damage masters" and your slogan should be: "Rely on us to watch your house sink under water." I'll take you to court because I will never pay you 786 dollars for a job that wasn't performed. You said on the statement water mitigation you didn't mitigate any water so stop trying to charge us. You should look up that definition, water mitigation. It says this the process of stopping the immediate flow of water. Extracting the water you didn't neither one of those! And if you hear the video, you can clearly hear water still dripping down on the floor with your freaking machine on the floor next to it! read more

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You Failed! From the Branch Manager to the PM and onto the GC. As someone that is nieve as me when dealing with insurance catches you in your lies to your either don't care or you are completely imcompatant. I don't know which is worse but not 1 of you have called since we canceled your lack of service. I hope this review reached just 1 person and helps persuade them to go another way and save themselves from your deceitful business practices. read more

Literally THE WORST COMPANY I have ever worked with. I was referred to Servicemaster to assist in coordinating renovations after a huge tree crashed into my house July 2018. I was assigned four different project managers who I had to consistently hound to keep the project moving. Even though I was quoted three months to complete the project each time a new project manager was assigned, the project was not completed until July 2019-A FULL YEAR. Their final invoices to my insurance company and to me were egregiously inaccurate and only after I alerted my insurance company I suspected insurance fraud did Servicemaster adjust their figures. They were attempting to collect $7200 from my insurance company for work that was not performed on my house, and also tried to charge me $6300 that I would have had to pay out of pocket. They are either on ethical or incompetent, or both The only outstanding work they performed were their cleaning and packing crew... They were great. read more

I hired ServiceMaster DSI for disaster restoration after fire in my home. For 8 months now I have been waiting for them to finish demo. There is no number that I can call that is not an answering service. They altogether stopped answering my calls. I have not received reply to any of my emails for over 3 months now. This is a 200K plus restoration project. This is the worst experience I have ever had after being promissed the sky by the Colorado branch manager Jason Dodge. Do not hire this company for any work. read more

Honest, speedy experts. They saved the carpet and drywall. Thanks for a great job. Our sump pump failed on Mother's Day after the 10" snow melt. Mitch and Rosario came out Monday, the same day we called and started right away.They work fast and checked moisture levels daily ,reducing costs. First rate equipment! read more

We had our sewer back up and damage our finished basement. Our insurance company said to call one of ServiceMaster or several other companies. As someone else had recommended ServiceMaster we called them. They arrived in about an hour and started getting things dried out, cut out and removed. The smell almost instantly improved. Over the next few days, they came back for steam cleaning and sealing and they were done. They made working with insurance pretty painless. They sent a bill to our insurance company - our insurance company said that they would pay anything that ServiceMaster billed them - insurance trusted what they did. Service Master was patient about getting paid, as our insurance company had to process SM's invoice, send us a check, we had to get the check endorsed by our mortgage company, then deposited it before we could pay ServiceMaster. read more

We contracted Servicemaster DSI Aurora, CO to assist us in rebuilding our home after a disastrous house fire. Our fire took place on December 4th 2017 while we were at work and after several investigations, there was no cause found. After receiving our estimate back from insurance, we contacted Servicemaster in January. Initially, we were set up with Greg Crowe who seemed knowledgeable and helpful and we felt confident moving forward. We were set up with an engineer and waited a month for a report to come back. In this time period we were contacted by Chris Schatz who told us that demolition could not be started until the engineer's report was completed and returned because shoring would need to be completed as advised by the engineer. Well, the report came back and we met with Chris and a contractor at our home. Demolition was started 2 weeks later and none of the shoring recommendations bu the engineers were followed which was the whole reason we had waited over a month. I would like to point out that the contractor assigned to demolition and his crew worked very quickly and the contractor himself, who has agreements with servicemaster but is not employed by them, was very kind and knowledgeable. We live almost 2 hours east of Denver which presents some challenges but the contractor had been carefully planning a crew and planned on renting a home in the area so he could stay Monday through Friday during construction. We looked forward to working with him. Now back to servicemaster and Chris. Demolition was completed BEFORE an estimate was even submitted to our insurance. We were involved in the emails to our insurance which included hundreds of gallons of gasoline to a generator, hundreds of respirators, 5 months of use of a temporary toilet, etc. Keep in mind demolition lasted a week and was completed by a 12 man crew. There was lots of back and forth between Chris and our insurance as we are sure is common but this estimate was out of hand. At one point, our insurance adjuster pointed out that the PPE he estimated was for a crime scene, not a fire demolition. Our adjuster advised Chris he needed to take many items out as he was $20,000 over the original costs. He said he would then said, "This is only an estimate." He then proceeded to send an invoice which was much higher than the "estimate." Why we would you even bother with an estimate long after work was completed? Finally, negotiations were made and Chris was supposedly working on our repairs estimate about a month after demolition costs were agreed upon. Why was he not working on this earlier? We had asked when he thought it might be completed. 4 to 5 hours turned into 4 to 5 days. After 8 days, my wife sent an email asking for an update in the morning. By late afternoon, I had called his office and asked if he had received her email since he did not reply. The situation immediately escalated and he said we could get another vendor and he would "walk away and wash his hands of this." Why would that be your first solution to a customer asking for an update? I replied that it was not that simple because we had s check being mailed over which included demolition costs for items not yet completed i.e. structures that needed supporting before being removed, etc. I told him we were unhappy with the process thus far and he interpreted it as being unhappy with the demolition work which was not the case and talked over me loudly so I could not even finish explaining. He then said, "I'm not having this conversation with you right now. Have your wife call me" and proceeded to hang up. We then contacted his supervisor, Josh Crowe who really did not say much in response but said he would look into it and call us back. Never happened. We decided to just move forward, against our better judgement. A full week went by and in between an email battle ensued between Chris and the accountant as to where the demolition check should go. After that week, we contacted Jon Ryburg, the regional manager. He assured us this was unacceptable and would be handled promptly. The next day we received a call from Jon saying that theway our policy was written it was difficult to get around and that he apologized but he would have to terminate the contract! We have been out of our home for 5 months and it sits demolished as we start from ground 1. If you are ever involved in a disaster, please do yourself a favor, save yourself the stress and avoid servicemaster at all costs! read more

These guys did a great job at two of our three locations and came back to fix a few spots that came back up at the third location! Laptop Repair Denver definitely recommends these guys for carpet cleaning! read more

I rarely write reviews on a business, but I wanted to share our excellent service that we received from Servicemaster Clean team from the Aurora, CO, location. First, the responsiveness when I called them when we had water damage in our condo. The office was quick to schedule someone to come out to give us an estimate that afternoon. When he got there, we had additional water damage, and instead of writing up an estimate, JJ quickly went into action, got some fans in to dry out the walls and floors. In all, Servicemaster Clean had its team, led by Rick, who carefully monitored the moisture level every day for four days, until everything was completely dried! And they did an outstanding job in cleaning up at the end. We were totally impressed by the team's professionalism, expertise, and yes, even friendliness. They knew what they were doing, and helped alleviate our anxiety regarding the damage to our condo. I would recommend this particular Servicemaster Clean to anyone! read more