Had all new impact windows and Sliders installed in a new construction. Everything went perfect and…read morestaff was a pleasure to work with.

Started out great. Friendly, Attentive, professional. They ordered the wrong doors. they did reach…read moreout to see if I would accept the doors at a slightly higher price since they were impact doors. I agreed. They came and installed them. After the installation there were a few issues. Doors were missing hardware, Screw holes uncovered, screw holed damaged, broken floor tile (and never said anything about it). Doors have a gap you can see outside light. Called the office spoke to Anne and she scheduled me for someone to come by and asses. Guy came by and noticed all the mistakes. said he was going to go to Home Depot to get some material and never came back. Called Anne a week later. She said that they were getting the material from the warehouse. I told her I had no Idea no one said anything. She apologized and said she'll get on it. Here is it 2 weeks later and no communications. Tried calling and no one answers my calls. seems like they are screening my calls. cant get a hold of anyone. I've let messages and nothing. This review is my next first step. If I don't hear from 360. Next step is BBB. and then I'll take a more direct course of action. BE CAREFUL I have pictures and recordings to back me up.

We loved your showroom so many beautiful glass inserts on display. Thank you for helping us choose…read morethe right one that matches our house style.

Devin doors installed a new door with full glass. The price was apx $2700. Everything was great…read moreuntil we cleaned the inside pane of glass after painting. There are 5 detectable cuts on the glass. We don't know how they happened, but seems obvious it was in the manufacturing or assembly process. A representative from Devin came and looked and suggested they'd replace the glass. We told him we did not want to go to that extent as it would be so expensive for the company and a huge inconvenience for us. Instead, we suggested they discount the door as long as the scratches did not affect the integrity of the glass. He assured us the integrity was fine. He said he'd go back and speak with the owner and they'd get back to us. A couple of weeks went by and we finally heard from the owner. He basically said too bad. They missed something, and they try very hard not to, it this was just the way it was. He offered us $100 for compensation! Really?? We went from possible door replacement to $100?? I wrote back and told him I thought 10% would be fair for what amounts to a factory second. That's been a month ago and never received a response to our counter offer. And, yes the scratches are visible... Don't use this company as. I have no idea if they'd stand behind their product for any reason, or even give you the courtesy of a discussion.

If I could give 0 stars I would!…read more I had responded to their Facebook ad that was for $49 maintenance call for the sliding door. When I asked through the chat how much it would be for the door sticking, the response was "maybe I'll come to check it without charge." I had one tech call and ask what the problem was and then was contacted by a second tech who didn't seem to know that the first tech had already called me. The first one came about 45 minutes later and started working. Right away he asked me if I had a stepstool because he couldn't reach the top of the slider. This should be equipment that is always provided by the company, not the homeowner. I didn't have a stepstool and the best I had was my kitchen bar stool. The tech then found that the doors would be too heavy so needed to call out a second person to help him. I don't think he actually worked for their company. The first tech had asked me if I wanted a new door handle for the slider, and at first I had said no, but then thought that there would be a nice quality handle installed along with a new lock and anything else needed. He said it would be $89 with that and what needed to be done with the door. He left for about 45 minutes and then came back with the second person. He brought a very cheap handle for the slider that is chipped in several places and only needed to be attached with two screws. I looked up the handle at the Home stores and it costs is $15. I thought that with the $49 service fee, plus the handle that would make sense to be the $89. As they were working they found that they didn't have a screw that they needed and so they left for another 45 minutes. These techs should have screws and stuff needed with them when they come for the call. When they came back, they took off the doors. At no point did they ever give me an estimate, tell me what they found, what they were doing, or given the option to decide if I wanted the work done. They proceeded to replace the wheels for the track. They moved around furniture on our lanai to put the door down as they are working on things. Nothing was put under the door to protect it. They were also using the stool that he had asked to use, and was using it to hold tools. They got finished working, and at this point had been at the house from start to finish over four hours. Again, he never gave me an estimate or told me what the cost would be, so I was assuming it was the $89 he mentioned previously. He told me that it would be over $300 for the door plus the $89 for the handle. I immediately raised a concern with him that that was never communicated, and frankly, I would not have moved ahead with doing the work at that cost. He said that he could do the handle for $59. Again, this is a cheap handle, that has paint chipped on it already, and only needed two screws. That is a rip off, in and of itself. He said that if I paid him in cash or through Zelle, it would be cheaper. He said he needed to pay the other guy, so the price was justified. He agreed several times that he had made a mistake and had not communicated with me what he was doing and what the price would be. I was still under the impression that this was part of the special that was placed on Facebook and still had the comment from this chat that they would come out and check it free of charge. He ended up taking a little bit off but still having to pay over $300. So to get him out of my house I put it on my credit card. I didn't feel safe at that point. After he left, I found multiple things that concern me, and are not professional . 1. The stool that he used and put tools on now has a bunch of scratches on the top of it that were not there before. If the company knows that height can be a challenge, that should be a piece of equipment that is brought with the tech. 2. The handle that was installed already has paint chipped on it. 3. They moved all the furniture on the lanai and then afterwards did not put it back how it was. This includes chairs, the sofa, a table and two mats. They also left trash outside on my lanai. 4. The sliding door because of being put down on the concrete has scratches and roughness all over it. 5. I have two inside rugs by the slider door, and they now have dark stains all over them. If the techs knew that it would be a mess, they should have moved those out of the way. I now need to buy two new mats. I feel like I was very much taken advantage of. The only amount that he had told me the whole time was that $89. I should not be having to pay hundreds more, and be put on the spot when I didn't approve that cost. I will be following up with my credit card company and a lawyer, as the company refuses to make this right.

If I can give a 0 I would. My husband used them today to fix the tracks of our sliding doors. For…read morethe service and a handle they charged us $1300.00. if you are looking to get rip off the. Go ahead and called them. When I got home I checked what they did and researched prices for similar work and the most I saw that can go for y $500.00. don't ever called this company unless you are ready to get a poor work done and get blindly robbed.

Good quality doors but quality control is severely lacking (paint overspray on glass) and customer…read moreservice is also severely poor.

If you want reasonably priced materials, this is the place. If you want professionalism and…read morecommunication, this is not the place. I was told via text that my order would be ready the next day. I sent my worker to pick up materials and they were not ready. They gave me the run around as to why they weren't ready. It was a lie on one end or the other as they told my employee one thing and me another.. They could have just called and said the order wasn't ready. Instead I adjusted my project, my day, and paid my employee for wasted time. There was no attempt to rectify in any way.

SlideMaster Sliding Door Repair…read more Visit Experience On Tuesday, I reached out to Slide Master to schedule an appointment for an estimate on repairing my sliding door. We arranged for them to come by on Sunday morning. On the day of the appointment, they called to confirm the visit and informed me they would arrive at approximately 11:00 AM. Service Mason arrived and looked at our sliding doors, providing a thorough estimate for the repair. He explained that he could fix the doors immediately, and I agreed to proceed. The entire job, which involved removing both doors and replacing all the wheel assemblies, was completed in just under an hour. Summary Mason demonstrated professionalism throughout the visit, worked very efficiently. Payment was handled promptly, and our doors now operate as if they are brand new. If you need sliding door repair, I highly recommend contacting Slide Master at 239-490-7406. Gulf Coast Terry

The repair team just left our home, and we are thrilled with the results. Both our three panel, and…read moreour two panel, sliding doors move easier than they ever have since we purchased this home twelve years ago. Two service providers not only replaced our rollers on all doors, but gave us helpful hints to make our doors work better and last longer. They also left the work area clean! This was one of the best home improvement experiences we have had in Cape Coral, and we highly recommend this company. We would also add the pricing is very fair, and our doors are like new.

These guys did an excellent job retailing my lanai and installing a new lanai screen enclosure…read more Prompt, on time, they communicated with me on every step. First class, professional business. Highly recommended!

Great price, great quality and great customer service!! Doug & Shawn went the extra mile! Sarah…read moretoo! Highly recommend. Eric runs a nice operation.

Had our slider serviced 12/4/2025. Our door was grinding on the track and took 2 hands to muscle…read moreit open. Once done the door can be slid open/closed with one finger, literally!

these folks did a good job, had my 2 doors sliding great in an hour. their tech is great, their…read moreoffice folks seem abrupt and off-putting but if you can handle it, you'll get your door fixed. Also not the cheapest price in town, however i recommend them as this was well managed and no return adjustments or nonsense to deal with!

- If you are looking for a GOOD and TRUSTED company to install hurricane windows and doors, LOOK NO…read moreFURTHER, Absolute Window LLC is the one. I have interviewed a handful of them and this company stood out for: - COMPETITIVE PRICING: Cheapest among other companies with the same product and installation. - TRANSPARENCY: Details description of each door or window including pictures, dimensions and PRICE in the quote. - PUNCTUALITY: My windows and doors were installed 6 weeks BEFORE estimated time. A big WOW. These are people who took care of my replacement hurricane windows and doors from A-Z: - CODY with Quote : Arrived on time, transparency, no gimmicks, reasonable price, provided company information such as business license, workmanship liability, product warranties... - GREG and JUSTIN, the installers are awesome, they are professional, polite and friendly. They showed up on time and worked hard. The windows and doors look awesome. Greg even installed a peep hole on my entry door for FREE. They covered all furniture, working area and cleaned up spotlessly every day before they left. These two are assets to the company. - Good communication from Ginger, General Manager, Allen Hilton, sales manager to Joy, Mandy... the office's ladies and gentleman kept me informed through out the project. - They are in charge of paperwork to provide for MSFH to make sure that I get the reimbursement. - RYAN, the "Final Punch Out" and Quality Control person who is in charged of the final stage of the windows and doors replacements inspected and covered all nails holes, removed all stickers and make sure all doors and windows worked properly. -My hurricane windows and doors project went smoothly without a snag and got lot of compliments from my neighbors and friends. - A BIG thank you to everyone who is in charged of my project and I won't hesitate to refer this company to my relatives, friends and to everyone. -Absolute Window is a company that do what they say and say what they will do. What's not to like?

I called 10 companies as well as used the big manufacturer's "Find a Dealer" pages that send my…read moreinfo out, etc. Most of their contractors robo-responded with text messages. 6 called. 4 showed up to get measurements so they could give an estimate. Only 3 ever sent estimates. Absolute sent 3 different estimates with 3 different manufacturer options. And every one of those options was VERY competitively priced! They also made it clear we could piecemeal the work (just do doors first, then windows... or just a couple windows at first, etc). They were VERY accomodating and willing to work within any financial issue that may have been cause for concern. In the end we went with all 16 windows, a 3-panel slider, a French door, and a slider being converted to French doors being replaced with hurricane glass/windows. My windows had a bit of a catch that made the contracting a bit more problematic but they rolled with it. The office staff was amazing at every step. "Responsive" doesnt even begin to cover it. When the work finally got started, we had a slider being converted to French door, and a previously installed French door that was done improperly. They knocked out the windows within a week. When they realized the installer had issues with the French doors, they sent another team out to help. They showed up at least 3 times to fix the issues from previous contractors (not from Absolute!) shoddy work and did not leave until the work was done right. They realized THEY made a slight mistake on one French door and didnt cut corners!! They removed and replaced both doors so the job was done right!! I don't recall all their names but definitely Ginger, Joyce, Shawna, Greg, and his partner as well as the other 2 from "Crew #2" that came out for the doors.. all deserve a raise for the stuff they dealt with in regards to my particular doors and windows. Ginger would have to be top of that list. She was ALWAYS communicating. I have dealt with a lot of contractors here in SWFL and can say I have NEVER come across a company that seems to treat every portion of the process, from sales to install, as if the house being worked on was their own. They were amazing and made the whole process way less stressful than it could have been. THANK YOU.

To say these times are unprecedented is an understatement, and to be building a home with the…read moresupply chain crisis and all of the shortages and delays, it's just about as challenging as it can get in the construction business. Although that may be the case, our project went incredibly well when it came to working with New Erra Doors, with no significant delays! The fact that our project went so smoothly is so critically linked to the performance of their team. Ashley, with the patience of a saint, professionally and methodically took me through every step of the process and made sure I had a thorough understanding of the expectations. She was always available, always super pleasant and is a true professional who takes her job seriously. All of the other key members of the team were seasoned professionals who clearly know their craft as well. Their intelligent, reasonable, pragmatic approach to each and every step, was the best part of working with them. Anita, Shelby and Ashley could not have been better. I looked at many door suppliers and the New Erra team was by far the top supplier after all of my research was complete. Now to see it installed, I can't say enough about how well it was installed, the fit and finish and the overall aesthetic is mind blowing. It truly made our Naples home project complete! Unfortunately it seems like more often people take the time to write when they have something negative to say and don't do it often enough when a complementary one is warranted. I just want you to know how grateful my family and I are to you and your entire team for partnering with us as professionally as you did throughout the entire evolution of our project.

I am an Interior Designer in Lee and Collier County and I have now used New Erra in projects in…read moreboth areas. They truly make a superior door and will customize to your request and work within a reasonable budget. While there were a few hiccups in our most recent project (which happens from time to time in this business), the representatives were attentive and professional in addressing these concerns. In the end, my clients ended up with gorgeous solid mahogany doors and are very happy!

We're very pleased with this family owned window and door company! Their pricing is very…read morecompetitive. The installers were very good and kept everything clean. The quality of our windows and doors are excellent.

Very very happy with everything! So happy I went with paradisewindowsdoors.com…read more after interviewing several companies! Highly recommend!