Had all new impact windows and Sliders installed in a new construction. Everything went perfect and…read morestaff was a pleasure to work with.

Started out great. Friendly, Attentive, professional. They ordered the wrong doors. they did reach…read moreout to see if I would accept the doors at a slightly higher price since they were impact doors. I agreed. They came and installed them. After the installation there were a few issues. Doors were missing hardware, Screw holes uncovered, screw holed damaged, broken floor tile (and never said anything about it). Doors have a gap you can see outside light. Called the office spoke to Anne and she scheduled me for someone to come by and asses. Guy came by and noticed all the mistakes. said he was going to go to Home Depot to get some material and never came back. Called Anne a week later. She said that they were getting the material from the warehouse. I told her I had no Idea no one said anything. She apologized and said she'll get on it. Here is it 2 weeks later and no communications. Tried calling and no one answers my calls. seems like they are screening my calls. cant get a hold of anyone. I've let messages and nothing. This review is my next first step. If I don't hear from 360. Next step is BBB. and then I'll take a more direct course of action. BE CAREFUL I have pictures and recordings to back me up.

We used Storm Smart for the installation of storm shutters and the replacement of a triple slider…read moredoor in our home. They were professional and communicated well. Love the products. Installation was quick, clean and beautifully done. Even cleaned up before they left. I will certainly use them again.

Almost impossible to get service after the initial install. It is difficult to get simple things…read morelike a new remote

After 20 years we found that the automatic screens could accommodate our wide expanses. With just…read morethe press of a button our rear windows are protected, no more climbing a ladder hanging kevlar screens, i was getting too old for that.

service reps are the best in communication and completion of the job. Couldn't ask for anything…read morebetter. Obviously because of this always getting a speedy service call isn't always easy.

From start to finish, we had a great experience with Reece Builders, Windows & Doors. Ethan made…read morethe sales process easy and informative, and the site inspection was thorough and professional. We appreciated the regular project updates through the app, which kept everything on track and easy to follow. Scheduling with Crystal was smooth and well coordinated, and the installation crews (two teams of three) were efficient, respectful, and clearly skilled at what they do. They also did a great job cleaning up as they went along and after the work was completed, leaving everything in excellent condition. Overall, a seamless process with great communication and quality workmanship. We highly recommend Reece Builders, Windows & Doors! From start to finish, we had a great experience with Reece Builders, Windows & Doors. Ethan made the sales process easy and informative, and the site inspection was thorough and professional. We appreciated the regular project updates through the app, which kept everything on track and easy to follow. Scheduling with Crystal was smooth and well coordinated, and the installation crews (two teams of three) were efficient, respectful, and clearly skilled at what they do. They also did a great job cleaning up as they went along and after the work was completed, leaving everything in excellent condition. Overall, a seamless process with great communication along with quality workmanship. We highly recommend Reece Builders, Windows & Doors!

2/5 Stars... Nor Surprised:…read more My neighbor had their windows replaced and said that the process went well. Even though the people who showed up and installed the windows on the property arrived in an unmarked beat-up truck and trailer, they had no matching clothes or insignias, and seemed to be very unprofessional by their appearance, they complete the job in a couple days. So I called to make an appointment with them to quote me on replacing a large window. I figured, they might give a discount or a reference to my neighbor since I'm calling. The guy seemed nice on the phone but wouldn't send someone out to the property unless my wife was here at the same time. I work from home, she doesn't. Her schedule is also very erratic, so I could schedule something at any future point and her chances of making that appointment are still very low. I asked how that makes a difference, and he said its policy. I said that her being at the property has nothing to do with quoting a job. I'm the one who does the work on the house and makes the decisions on remodels etc. His reply was: "I can see here on the property information that your name is not on the title of the home, and we would need the homeowner to be there" implying I have no power in the situation. The way my wife and I vest title on our several properties has nothing to do with receiving a window replacement quote. That comment blew me away with disrespect. I even questioned his response and he doubled down. repeating it again. I told him I'm not negotiating to hire them to work on my house. And I'm not making any decisions without a second quote anyway. His Reply: "That's fine, you have a right to feel that way. I'm not sending anyone out." I hung up and immediately went onto Yelp: 2/5 stars........Not Surprised.

If I could give 0 stars I would!…read more I had responded to their Facebook ad that was for $49 maintenance call for the sliding door. When I asked through the chat how much it would be for the door sticking, the response was "maybe I'll come to check it without charge." I had one tech call and ask what the problem was and then was contacted by a second tech who didn't seem to know that the first tech had already called me. The first one came about 45 minutes later and started working. Right away he asked me if I had a stepstool because he couldn't reach the top of the slider. This should be equipment that is always provided by the company, not the homeowner. I didn't have a stepstool and the best I had was my kitchen bar stool. The tech then found that the doors would be too heavy so needed to call out a second person to help him. I don't think he actually worked for their company. The first tech had asked me if I wanted a new door handle for the slider, and at first I had said no, but then thought that there would be a nice quality handle installed along with a new lock and anything else needed. He said it would be $89 with that and what needed to be done with the door. He left for about 45 minutes and then came back with the second person. He brought a very cheap handle for the slider that is chipped in several places and only needed to be attached with two screws. I looked up the handle at the Home stores and it costs is $15. I thought that with the $49 service fee, plus the handle that would make sense to be the $89. As they were working they found that they didn't have a screw that they needed and so they left for another 45 minutes. These techs should have screws and stuff needed with them when they come for the call. When they came back, they took off the doors. At no point did they ever give me an estimate, tell me what they found, what they were doing, or given the option to decide if I wanted the work done. They proceeded to replace the wheels for the track. They moved around furniture on our lanai to put the door down as they are working on things. Nothing was put under the door to protect it. They were also using the stool that he had asked to use, and was using it to hold tools. They got finished working, and at this point had been at the house from start to finish over four hours. Again, he never gave me an estimate or told me what the cost would be, so I was assuming it was the $89 he mentioned previously. He told me that it would be over $300 for the door plus the $89 for the handle. I immediately raised a concern with him that that was never communicated, and frankly, I would not have moved ahead with doing the work at that cost. He said that he could do the handle for $59. Again, this is a cheap handle, that has paint chipped on it already, and only needed two screws. That is a rip off, in and of itself. He said that if I paid him in cash or through Zelle, it would be cheaper. He said he needed to pay the other guy, so the price was justified. He agreed several times that he had made a mistake and had not communicated with me what he was doing and what the price would be. I was still under the impression that this was part of the special that was placed on Facebook and still had the comment from this chat that they would come out and check it free of charge. He ended up taking a little bit off but still having to pay over $300. So to get him out of my house I put it on my credit card. I didn't feel safe at that point. After he left, I found multiple things that concern me, and are not professional . 1. The stool that he used and put tools on now has a bunch of scratches on the top of it that were not there before. If the company knows that height can be a challenge, that should be a piece of equipment that is brought with the tech. 2. The handle that was installed already has paint chipped on it. 3. They moved all the furniture on the lanai and then afterwards did not put it back how it was. This includes chairs, the sofa, a table and two mats. They also left trash outside on my lanai. 4. The sliding door because of being put down on the concrete has scratches and roughness all over it. 5. I have two inside rugs by the slider door, and they now have dark stains all over them. If the techs knew that it would be a mess, they should have moved those out of the way. I now need to buy two new mats. I feel like I was very much taken advantage of. The only amount that he had told me the whole time was that $89. I should not be having to pay hundreds more, and be put on the spot when I didn't approve that cost. I will be following up with my credit card company and a lawyer, as the company refuses to make this right.

the man who was sent had to call someone to tell him how to take the door frame apart. The price…read morefor the rollers was quoted 130.00 for a pair and he only showed me one that was taken off. I took the old one to show my husband and in a few minutes, he wanted it back to take a picture of it.... well now that he is gone it is nowhere to be found. I called him about it and he said he doesn't remember where he left it. I asked him about prices again on the rollers and he said, don't look at Amazon because in Florida the rollers have to be different than other states. I asked if they were local and he said international??? Also, when he finished , he offered to fix my second door that was sluggish and would go down on the price by 100.00. Do NOT recommend I

- If you are looking for a GOOD and TRUSTED company to install hurricane windows and doors, LOOK NO…read moreFURTHER, Absolute Window LLC is the one. I have interviewed a handful of them and this company stood out for: - COMPETITIVE PRICING: Cheapest among other companies with the same product and installation. - TRANSPARENCY: Details description of each door or window including pictures, dimensions and PRICE in the quote. - PUNCTUALITY: My windows and doors were installed 6 weeks BEFORE estimated time. A big WOW. These are people who took care of my replacement hurricane windows and doors from A-Z: - CODY with Quote : Arrived on time, transparency, no gimmicks, reasonable price, provided company information such as business license, workmanship liability, product warranties... - GREG and JUSTIN, the installers are awesome, they are professional, polite and friendly. They showed up on time and worked hard. The windows and doors look awesome. Greg even installed a peep hole on my entry door for FREE. They covered all furniture, working area and cleaned up spotlessly every day before they left. These two are assets to the company. - Good communication from Ginger, General Manager, Allen Hilton, sales manager to Joy, Mandy... the office's ladies and gentleman kept me informed through out the project. - They are in charge of paperwork to provide for MSFH to make sure that I get the reimbursement. - RYAN, the "Final Punch Out" and Quality Control person who is in charged of the final stage of the windows and doors replacements inspected and covered all nails holes, removed all stickers and make sure all doors and windows worked properly. -My hurricane windows and doors project went smoothly without a snag and got lot of compliments from my neighbors and friends. - A BIG thank you to everyone who is in charged of my project and I won't hesitate to refer this company to my relatives, friends and to everyone. -Absolute Window is a company that do what they say and say what they will do. What's not to like?

I called 10 companies as well as used the big manufacturer's "Find a Dealer" pages that send my…read moreinfo out, etc. Most of their contractors robo-responded with text messages. 6 called. 4 showed up to get measurements so they could give an estimate. Only 3 ever sent estimates. Absolute sent 3 different estimates with 3 different manufacturer options. And every one of those options was VERY competitively priced! They also made it clear we could piecemeal the work (just do doors first, then windows... or just a couple windows at first, etc). They were VERY accomodating and willing to work within any financial issue that may have been cause for concern. In the end we went with all 16 windows, a 3-panel slider, a French door, and a slider being converted to French doors being replaced with hurricane glass/windows. My windows had a bit of a catch that made the contracting a bit more problematic but they rolled with it. The office staff was amazing at every step. "Responsive" doesnt even begin to cover it. When the work finally got started, we had a slider being converted to French door, and a previously installed French door that was done improperly. They knocked out the windows within a week. When they realized the installer had issues with the French doors, they sent another team out to help. They showed up at least 3 times to fix the issues from previous contractors (not from Absolute!) shoddy work and did not leave until the work was done right. They realized THEY made a slight mistake on one French door and didnt cut corners!! They removed and replaced both doors so the job was done right!! I don't recall all their names but definitely Ginger, Joyce, Shawna, Greg, and his partner as well as the other 2 from "Crew #2" that came out for the doors.. all deserve a raise for the stuff they dealt with in regards to my particular doors and windows. Ginger would have to be top of that list. She was ALWAYS communicating. I have dealt with a lot of contractors here in SWFL and can say I have NEVER come across a company that seems to treat every portion of the process, from sales to install, as if the house being worked on was their own. They were amazing and made the whole process way less stressful than it could have been. THANK YOU.

Clear Choice installed new windows in our condo in August 2018. The installers were very…read moreprofessional, efficient, cleaned up well and were happy to answer all our questions. Due entirely to circumstances outside of Clear Choice's control, my inspections by both Collier County and the Naples Fire Department were unable to be performed until February of 2019. When the inspections finally occurred, we passed them with no issues. I would not hesitate to recommend Clear Choice to any of my friends and family.

We shopped the market for replacement windows for our condo. This company had the best price and…read morethe best presentation at the estimate stage. Work was done while we were away and they did a terrific job. I hope highly recommend them.