My husband and I came into town from Minnesota for the holiday and our AC went out. We were without…read moreAC for a good portion of the trip. We called Oskaloosa Service Center and Roger was the sweetest. We dropped our car off that evening and he called the next morning to say that it was finished. We picked the car up and chatted awhile. He is so personable and kind. We will definitely be going back if we ever need an honest mechanic.

I had my car towed to the Oskaloosa Service Center. He assessed the issue helped me realize the…read moredamage was very expensive on an older vehicle and not the best use of my money. (Could have convinced me to have the repair done and got my business, but did not, the honesty was refreshing) did not charge me. I borrowed a vehicle to get me by, it broke down (bad run of luck), he looked at it quoted the repair and when the person who loaned me the vehicle balked at the cost the owner walked me through how to do it myself, again no charge. 2 vehicles looked at 0 $'s. Owner genuinely cares about helping people. I am a believer and will use them as long as I am in the area!

Tire Repair Tire purchase, mounted and balanced…read more Work was done promptly and properly Treated with respect and everyone was friendly and polite

I get service for my car done here as well as tires. They are very service oriented, friendly, and…read morereasonably priced. I would highly recommend them.

Second car I've had Vander Linden detail. He did such a great job on my other car, I didn't…read morehesitate to bring him my Lincoln. He did a fantastic job, quick turn-around time... and it has that new car smell again!

Jeff did an amazing job on my jeep ! I recommend him. He was quick to get to it and it looks great…read more Thanks

I called Chad at 515 Auto Shades and he fit me in due to a no show, I was there in 10 minutes and…read morewatched him install the tint on my Ranger Raptor, it was obvious he had great skills and had the job done on 30minutes. His price was better than 2 quoted I had received the day before!! I would recommend this business for your turning needs

Kraig Ford in Oskaloosa has the best service department I have ever been too. They go above and…read morebeyond for the customer. Besides doing excellent work they make sure the customer is completely satisfied. They get Five Stars plus from me. They even helped me to see I if my part was covered by my extended coverage.

I bought a car from Kraig Ford in November as my car got totaled. I asked for the car report on…read morethey gave me a car report stating the car had been accident free. As soon as I drove it off the lot, nothing but terrible things happened with the car. I was only able to test drive it for 5 minutes, I should add. I went to trade in the car, a short 6 months later at a different dealer where I was told the car had been in an accident a year ago. When the car was in a wreck, the air bags deployed and the car was 75% damaged on the front end. I had brought the car over to Kraigs to get somethings fixed shortly after buying it, there was glass coming out of the vents, a bad front sensor on the front side and more. It all makes sense now. The car should have never been sold to me and my child as it was clearly unsafe. No one, would buy a car off their lot knowing it was in that serious of a wreck previously. They wanted me to bring back the car to them and trade, but I refuse to give them anymore of my money. I would highly recommend going somewhere else to buy a car.

Cary did repair on my Subaru Outback, and he went above and beyond. The vehicle looks wonderful…read more The repair was seamless and that you cannot even tell that it has been repaired. It looks just like you! The car was not only repaired, but was cleaned on the inside and he buffed out my headlights! What a wonderful wonderful job. Thank you Cary & crew!!

I write this review as a disappointed customer. I chose to…read moretrust Sauter Automotive with my 05 Honda Odyssey as this vehicle was having an issue where 3 out of the 4 calipers were engaging at all times. Essentially the van was constantly braking for no reason. I chose them based on the 5-star reviews, but did not get a 5 star experience. I knew this was going to be a pricey repair and had saved 5-6k for it (I did not let them know this) . Initially I was quoted 4 brakes pads, 4 rotors, and 3 Calipers as one was behaving correctly. I'm my early conversations with Beth, the mechanics wife she assured me her husband the mechanic would find the issue and that all that work had been done, and that if need be we would replace the ABS Module and that he had replaced the brake booster and master cylinder as well. Next step would be to replace the ABS Module/Pump. In our following conversation she mentioned that only the front brake pads, calipers, and rotors had been replaced, and that nothing had been done with the brake booster and master cylinder other than taking it apart to replace some pins. This did not align with what was quoted and what Beth had mentioned in our previous phone call. When I asked calmly out of curiosity about the discrepancy in what I had been told prior she started yelling at me that she's not a liar and that I need to trust her. This was very off-putting as a customer who was trusting their shop with the 2nd largest purchase someone makes in their life time and gave money down. She then expressed that I didn't give them enough down and that she was angry I didn't put 50%. She never gave me a value on what the repair would cost so naturally I asked "50% of what value? I was never given a true quote on what things would cost". She then proceeded to tell me how they don't know how much it's going to cost. She was upset that I didn't put 50% down even though she signed off on the $600 I did put down initially (please see attached). In this same conversation she verbatim said "Let me be clear Charles, I will always put the shops well-being above any customers." She quoted me an ABS Module/Pump at $1700, said that they couldn't find it anywhere, and that they didn't want to go used. On the phone with her I looked up the very part on Google and there were many options used for $50-$100. She grew silent and had a long pause before responding letting me know that they only trust and use three parts distributors. Their recommendation was to dump the vehicle before the hard work even began. That's the equivalent of an orthopedic surgeon replacing someone's hip, doing half the prep work, and then when it became time to actually replace the hip and do the hard work, closing up the incision point and saying it's too hard and that they don't want to take the risk of replacing the hip. Long story short they didn't want to do the work after starting. They left the job unfinished and took the easy money. Today when I went to go pick up the car and finally revealed to them I was willing to put $5-6k into the vehicle the room grew dead silent where you could hear a pen drop, this is the point where it was clear money was the only priority of the shop, rather than doing quality work. She also let me know they do use used parts and that's an option. (Contradicting what she had told me about only using three trusted parts distributors). Based on my experience with the lack of consistent communication, prioritizing themselves over their customers, false promises, unwillingness to finish a job they started, and emotional outbursts over the phone when trying to understand their process, I whole-heartedly cannot recommend Sauter Automotive for automotive repair. I am very disgruntled as I still have no answers on what's causing the issue from the "experts", only the symptoms were addressed. You will have better luck getting a BlueDriver Bluetooth Pro OBD2 Car Diagnostic Scan Tool from Amazon rather than wasting $1300 at a scam shop like I did.

My son's Explorer had an overheating issue outside of Carlisle and he pulled into Casey's. I…read morelooked around and couldn't find anything obvious, at this point I realized all of the coolant had gone on vacation. I did a Yelp search and found Sauter Automotive. I gave them a call and Beth was absolutely amazing!!! She lined up a tow truck to get our vehicle to there shop, called me with updates, and was extremely knowledgeable!!! We live in Indianola, but if I could get my vehicle to them for repairs I would!!!

absolute best car service in North America. my explorer was reborn. Pat, Jeff, Bill and Amy do…read morenothing but great work. Value . They are fair. Cars cost money, but at least you brought it to the best service shop happening today. hard work, experience and fairness. sums it up

I read the reviews and only heard good things. Brought my car in and told them what I thought it…read morewas. I had to bring it back twice more before they came to the same diagnosis. Then the solution they offered wasn't going to resolve it. I was also told the dealer price for the actual needed part was too high (true). When I asked for the part number to research it, they gave me the wrong one. Very poor experience. I would steer clear of this place!