Due to extremely cold weather recently, our pipes froze and one burst. We were told by our…read moreinsurance agent that it would be a week or two before a mitigation service was available. After sixteen days of waiting and calling adjuster and cleaning company, we still had no date as to when we would get help. I finally called Puroclean and the owner came that day to assess the damage. He was very knowledgeable and helpful. We really appreciated his promptness and expertise.

Certified Restoration is a small business that does home floods and put back. I had the worst…read moreexperience with them. Mr. Picard, who was doing the put back was the most unprofessional person I've had to deal with. We have a home about 40 miles east of Lee's Summit. Our home had some flood damage from heavy rains. We were calling flood companies in the middle of the night and finally got a hold of one. Certified restoration came out two days later to remove the water and cutaway the drywall and pull the carpet up. * Just mentioning we love out of town so we asked Jamie to keep us updated with everything*. She was awesome we received phone calls every other day she was giving us a breakdown and telling us where we could save money on the water mitigation. After that was finished we were out in contact with Mr. Picard. Mr. Picard from the start was lazy, we explained to him our situation and asked that we be updated every step of the was. The house is a rental property, and we weren't there to make sure the work is being done professionally and promptly. We had to contact Picard 5 times to even get a start date out of him. Then when he did he never fully had a straight answer as to why it was taking so long for our put back to start. I was told that he had several other jobs. Now, this is after two and a half months of already waiting. I would text him and ask when the next time you're foingnkit to the house. He never had an answer. He would never give me a straight answer and it he did it was always after the fact the I had to text him. This went of for months, I would text him again and ask when are you going back out to the house? Them he'd realomd with "oh yeah my guys are going out there tomorrow." I would then ask please update me when they're finished. He wouldn't my tenet would have to call me and let ms know. It got so bad that I had to call Clint his boss. The first time I called Clint and complained about Picard. He patched me through to Picard. I didn't wasn't to be patched through to Picard but I rolled with it. Thinking things would change. Things didn't change so after another month of playing phone tag and just simply asking to be kept in the loop. I was getting nothing. So I called Clint again. This time Clint stepped in and got a little more involved. The updates we coming but they were still horrible at best. Then comes the S***** workmanship. My tenet text and said they came out and that the dry wall looked like S***. Now my tenet doesn't do frame or drywall so if she knows it looks bad then it's bad. She sent the pics and it was something a three year old could have done better. I complained and they sent them back out. The second time they came back Out it was redone it still looked like s***. The third time after Clint called Picard did it look decent. The framing around a door was loss poor and other little things that a legitimate company would have not let slide. So after all this I called Clint and asked if there was a way they we could get some sort of discount. He said "with COVID and prices being hi for material, he could could do $150 off of a $10k job. I almost feel out of my chair. I told Clint that I wasn't happy that this job took 3 months longer that it should have. I wasn't happy with the quality of work Md I wasn't happy with Picard. I told him that the communication piece was horrible and that Jamie was amazing. LISTEN TO THIS HE LITERALLY SAID "It's because women are better communicators." I almost wrecked my car. I said a a man I'm a great communicator. It's not that hard in today's works to text updates and let people know what's going on. Actually we both agreed it literally easier. It was a sexist comment and an excuse from a boss to cover the sorry A$$ of his lazy put guy. I asked him if he we're to give the situation a grade that the grade he gives me I would give that grade to the insurance company when they followed up. He never gave me one because he knows the quality and over performance was s***. Using the excuse that your a small business is no excuse. Maybe better leadership and management from the top down would go a long way. If you can't handle the volume of work then don't take jobs you can't finish.

So grateful for Clint! Our dishwasher flooded the kitchen and he came out quickly to test moisture…read morelevels in our hardwoods. He was very professional, honest and explained everything very well and patiently answered all my questions. Luckily the water damage was not significant this time, but he's the one we'll call if we have problems again in the future!

We contacted Preferred Restoration when we moved into our new house. The previous owners had dogs…read morethat apparently had urinated in the corners of the carpets and they also had a baby. Needless to say, the carpets were in desperate need of a professional clean. Preferred Restoration was able to get us booked quickly and they gave us a great rate to clean the carpets in our whole house. The cleaner was prompt and very professional. They did a great job of cleaning the carpets. Although there were still spots where the carpets smelled, it was worlds better than when he started. We'll definitely use Preferred Restoration again!

Preferred Restoration recently came out and cleaned/treated the carpet in our entire house…read more Needless to say, we are very happy with the result. The treatment rid us of the horrible pet odor and stains that have been a terrible eye sore. Although some of the stains could not be completely removed, we are still pleased since the carpet is very old and it is much better than before. We were quoted a very fair price and received incredibly fast, friendly, and effective service.

I was looking for a company that I could trust to clean my Moms carpet. I looked on the internet…read moreand found Leather Pro near me, not knowing the company never heard of them before. I called and got a very fast appointment in 2 days. My Mom wanted to get it done before she got her new furniture delivered. I was so grateful that I found a company that was honest and took pride in the work that Mr. Lonnie done. My Mom was very happy with the work and there were some stains that we didn't know if it would come out of the carpet, it did. And her living room is BEAUTIFUL with Clean Carpet and New Furniture! I would highy recommend Leather Pro to anyone! My mom is so Happy! THANK YOU for the AWESOME Service, Jessica, Shirley (my sister) and My Mom Vivian

I am a Realtor and have used Brad at First Restoration many times. When I call him to assess a…read moresituation he shows up and gets going. Does what he says at the price he quoted! He is a valuable partner to my business. I would not hesitate to call!

I recently had a deep cleaning at my home.They did an excellent job.I appreciate all their hard…read morework so much.

Carlo's cleaned the carpets, Hall, and stairs of our home recently. He did an excellent job at a…read morevery affordable price, and I highly recommend him. He also cleans tile, and we plan to have him do that on some tough grout stains.

Amazing work! Fast, professional, and very reasonable. My carpet is good as new! Thank you!!!read more