they some dogs up there at Ag Pro. Shoutout to Mr Gage. 10/10 employee! Highly recommend!

Amy has great customer service skills!! Keith really knows how to correctly fix lawn mowers!!! Grateful for these two. Makes the Ag-Pro experience worth it read more

i decided after speaking with the manager, Michael Marshall, to amend my review. We had a lengthy discussion about my concerns and he offered a partial refund. I feel like he will try to have better communications with customers. I will definitely ask more questions in the future Thanks Michael. read more

Good rotating inventory of new and used skid steers and tractors. Even have used mowers and Stihl equipment. Parts and service options for Deere and Stihl too. Good place to buy lawn tractors, lawn equipment and construction equipment. read more

I scheduled my newly purchased 2018 John Deere Lawn Tractor for service in 2019. I dealt with a guy named Scott. I requested all fluids be changed including the oil filter, sharpen the blades and inspect the belts. After 3 days, Scott called and told me they were delivering my JD that afternoon. After they delivered it, I checked to make sure what I had scheduled was in fact done. The oil filter had not been changed, the engine oil had not been changed and was low, the blades had not been touched and I still had the same belt. So I called Scott back and asked what they did for $268.00? He explained they did everything I had asked them to do. I sent him pictures of my oil filter, the oil level, blades and belt. He said he'd send someone back out the first thing in the morning to pick it up. He never apologized. The next morning they came to pick it up and Scott told me I'd have it back by the end of the day. That afternoon they brought back my JD, this time I told the driver to wait and let me go over what I had asked them to do. Everything was good except the oil filter had not been changed so I again called Scott and he told the driver to bring it back. The next morning they delivered my JD and my oil filter was change. Three times to their Seneca store is not acceptable. I made Scott aware of how disappointed I was, still no apology. Stay clear of the Seneca store, only little boys are working there. They don't know a John Deere from a blender! read more

On September 26, 2019 a charge of $775.98 was posted onto the above credit card account. This charge was initially approved by me. The service rendered was for repair of a drive train issue resulting in a loud mechanical noise coming from the area of the transaxle behind the engine. I explained the noise to the service tech and he wrote the service agreement noting to call me prior to any work. I also asked that the parking brake be repaired. Initially the tech said the parking brake cable needed to be replaced, the cable costing $70 plus labor of approximately $100. This was my first indication that I might be dealing with unscrupulous people. The Gator is a 2016 model and when I explained to the tech that the cable is fine and that I knew this due to the fact that the brake will set but not release. The brake would not set if the cable was broken. I told him it only needed to have a small tension spring put back into place but that I was unable to do so. He then admitted that the cable was likely fine and that they would fix the spring. A few days later I received a call regarding the noise that I brought it in for. I was told that the clutch was bad and needed to be replaced. Again, this is a 3 year old John Deere Gator but I thought as long as the noise was fixed it might have been a defective clutch. I said go ahead with the repair. I then received another call from the AgPro service manager telling me that the new clutch was in but that they discovered another problem. That problem was that the transaxle box needed to be replaced and that the part alone would cost me $3650. I was told that the transaxle box could not be rebuilt, despite the fact that it is bolted together. The Gator when new only cost $7800. I told him that was a ridiculous amount of money and that I had replaced an entire automatic transmission in a 2003 Tahoe with an upgraded one for $3600. I told him that I could not afford that repair and to not do any further work on the Gator. On September 26th I went to pick up the Gator and paid the bill. Before I loaded the Gator onto the trailer the service manager asked that we drive the Gator around the building so that he could point out the transaxle problem. As I was driving, with him in the seat next to me, I heard the exact same loud crunching noise coming from the same area of the vehicle drive train that I brought it in for in the first place. I told him this fact and he ignored my comment. I asked to see my original clutch and he handed it to me in the box that the new one came in. I brought the old clutch home. It looks brand new and has no broken or worn parts. I spoke to both the service manager and the store manager and both said they had done nothing wrong and that I had authorized the repair. They would not refund my money. I reminded them the repair I authorized was to fix the loud crushing noise in the drive train which they did not fix. The clutch replacement was unnecessary and due to an erroneous and incompetent diagnosis on their part. I spoke to a service tech at another area AgPro and I asked him how can I test a used clutch for my XUV560 Gator. He said the only part that could go bad is the spring and to stand on the clutch. If the spring moved freely up and down then the clutch is fine. I performed that test on the original clutch and it works properly. He also said that the transaxle box could be repaired rather than replaced. Another lie by the Seneca store. read more