Honest, friendly, and extremely helpful. I had another shop that was lying to me about my phone and…read moretrying to take advantage of me to get $ for the repair. These people gave me an honest assessment, fixed what was worth fixing on the old phone I have, and instead of trying to deceive me on the other repairs like the other place did. It's nice to have good people in the world. I'll be back to this shop for any future repairs on any of my phones.

DO NOT GO HERE !! Terrible customer service. Sam tried to charge me $200 for a used iphone XR and…read moresaid it was the easiest option for him instead of fixing my water damaged phone. Then said he could give me an iphone 7 for $170 and that's all he can do so when I told him hold on and went out to the car to see if I had enough in my account he opened my phone up and started working on it and when I came inside he then tried to charge me for opening the phone to see if it had water damage and for "making him lose out on customers" he's unprofessional as fuck and hopefully this scamming ass store gets shut down. DO NOT RECOMMEND !!!!!!!!

Always very helpful. All employees greet you when you walk in the door, a pleasant experience…read moreeverytime i go in there

Everyone there is helpful and you know your package is taken care of. They have also made a few…read moresigns for me. Very fast service!

Great customer service and communication. The value was not terrible but could've been better but…read moreit is a pawn shop.

This was the only recommended place for pc repair I got anyone in town, including the few BestBuy…read moreworkers I spoke it. Pretty quick turn around along with a clear invoice containing an explanation of required repairs. Hopefully I don't break my laptop again, but if do I shall return.

Recently we spent an afternoon driving around and calling trying to find a place to get a new…read morebattery installed in our iPhone 6. The repair facilities were all too busy or not opened. I was frustrated at the time, but am so thankful now. The next day, we ended up in Bossier at B. I. T. S. PC Repair. This was such a great place. I have a disability and getting in and out of car is so difficult. The technician met me at my car and took my information and cell phone. It took about 30 min to complete the repairs. He suggested a couple of other improvements. One I accepted. One I decided it could wait...to save money. Long story short (too late) the service was beyond what I expected. It was fast and skillful. He even repaired the extra item at no charge. I would trust him to repair my computer, iPhone or any gadget. He was accommodating of my disability. His location is right across the street from the main Post Office in the Heart of Bossier shopping center.

They closed in May of 2025. I sent a message to them in their phone number as they suggested and I…read morenever heard from them. They are definitely out of business. I went by their location and it is for lease.

So knowledgeable/helpful-they answered all my questions & they explained everything to me to make…read moresure that I understood everything! Also the price for servicing my computer was affordable.

I have been working at CPS for almost 3 years now. We love…read moreserving our customers and fixing all their cellphone/tablet/computer woes! We offer a great warranty on all our services and always use OEM parts whenever possible. Same day service on most repairs. We are faster than anyone else and pride ourselves in professional work.

I met Levi at the Youree Drive location. I told him my issue with my I phone. I have taken it to…read moreother businesses but no one was able to fix it. Levi took my phone for about fifteen minutes and worked on it. After he was finished I kept my fingers crossed that it was finally fixed. I was so excited my phone has been working ever since!!! I'm so happy. I would recommend the Youree Drive location with Levi at The Broken Phone for your I Phone repair!!!

Great, friendly folks. Reasonable prices and amazing range of products and services. If you don't…read moretry this business, you're missing out!

Outstanding customer service and integrity. While visiting relatives in Benton recently from…read moreHouston, I happened to have my vacuum in the trunk. On the way out of town coming to Benton, I had stopped at my local repair shop in Houston, who tried to convince me that the 10 year old Hoover was beyond repair (it actually looks much newer than a decade old). They then tried to sell me a series of reconditioned vacs ranging from $550-$1K. I declined, put the machine in the trunk, and left town. Happened by this place in Bossier. They immediately agreed to look at it, took it apart, cleaned it, checked everything, tested it, and said "this is an excellent vacuum." It is now operating just fine. Thank you, guys!

I broke my iPhone 5 by leaving it on the hood of my car. It flew off, hit my windshield at 65, then…read morebounced and slid down the road. I surely thought it was ruined. I took it by SPS, just in case. Not only did they fix it like brand new, they told me about a few parts they were able to salvage, instead of replacing. I would have had no idea if they would have said all parts needed replacing, but they didn't take advantage of me or the situation. Not only are they good at what they do, they are also honest, good people. These are the people and the local small businesses worth supporting!

Wake up Yelp! This is bad information! This place doesn't exist, another business is there now…read more No answer at their phone number, doors locked. Dont waste your time, these A-holes apparently aren't in business anymore. The least they could do is update their information, but i guess that was too much trouble.