Disappointed with our experience here. We came here on the Wednesday night before Thanksgiving…read morebecause they were having their Black Friday deals. We arrived at 6:45pm and they close at 8pm. We walked around a bit and then a lady came up to us and told us they were closing in 10 minutes. We saw that it was 10 minutes to seven and asked if they didn't close at 8pm? She replied that they were closing early because they were having their holiday party and that they had a sign on the front doors. She also said that their Black Friday sale was 10% off. Of course the signs everywhere said 30% off. But how is 10% off a Black Friday deal?!? Ten percent!!??!! So, obviously we weren't going to buy a new living room set in 10 minutes. So we left and went next door to Rooms To Go and spent our $4500 there. So, I hope your party was worth losing a $4500 sale. I give two stars because I'm sure the furniture is nice. But I'll never know.

It's honestly no surprise this store has a 2.6-star rating -- if anything, that feels generous…read moreafter our experience. We placed our order on May 10th. We were told one item was on backorder with an ETA in 6 weeks (mid-to-late June). No big deal -- our new home wouldn't be ready until late September/early October anyway. And then the circus began: July 15th: I follow up (because no one bothers to communicate) and am told ETA is now August. August 8th: I follow up AGAIN. Now it's magically moved to 9/1-9/11. I follow up AGAIN, and voilà -- now it's now been pushed back to mid-October and the item is now a clearance item that they cannot get! Oh, and surprise! Another item for another bedroom is also backordered until mid-October. But wait, it gets better. The manager calls me, says he's going to "look into it" and get back to me. Shockingly (or maybe not at this point), I never hear from him again. The next day, instead of a call back, I get an email saying my order was canceled -- because apparently he "wasn't getting a response" from me. So, after waiting FOUR MONTHS for furniture for THREE bedrooms and a living room, I'm now starting from scratch -- with 12 days until we move into our home out of state. If you're looking for a master class in poor communication, broken promises, and customer service that vanishes into thin air, congratulations -- you've found the right store. As my order was canceled while working with the manager on a work around, and I've made 3 payments for furniture that I never received or could receive, I would also like a refund for the interest paid - a total of $302.66.

This complaint is not about the lines. I'm patiently…read morewaiting for my turn to fill up when someone taps on the hood of my car. I was about to be upset when I look up and see it's a BJs employee! He angrily motions for me to pull closer to the car filling up. Mind you, I'm about 4 feet from the car. I move a bit closer and he keeps aggressively telling me to get closer. Before he lets me be I'm like 1.5 feet from the car. Too close in my opinion. We are all there waiting, lines are long but I don't need someone knocking on my hood telling me what to do, if you are going to have an employee out there harassing us at least bring someone out there that is not ornary and making things worse. Touch my car again.

On one hand, if you're a member, BJs gas does have the better prices in gas in every area they're…read moreon... on the other hand, there's always an issue. This time, the lock on the hose (or however the thing that locks the trigger on while pumping so you don't have to keep it pressed the whole time while pumping) did not disengage when the tank was full. Which means that my cars side ended up rained in wasted gas, the floor ended up with a pool of gas and my hands got soaked in gas while trying to unlock it, which while wasn't that hard, did take two or three tries of pressing/releasing until it unlocked... that is a waste of fuel, and a waste of the money you're supposed to be saving... not to mention it is probably a bit dangerous for humans to be covered in flammable liquids, even if they evaporate fairly quickly... Now, this is the firs issue I have in the Marlin Rd BJs, but considering the Coral Way BJ's sometimes has pumps about one-tenth of an ounce per hour (okay, maybe not that slow, but you get the idea), maaaaaybe they need to check their pumps are in working conditions more often.

Disappointed with our experience here. We came here on the Wednesday night before Thanksgiving…read morebecause they were having their Black Friday deals. We arrived at 6:45pm and they close at 8pm. We walked around a bit and then a lady came up to us and told us they were closing in 10 minutes. We saw that it was 10 minutes to seven and asked if they didn't close at 8pm? She replied that they were closing early because they were having their holiday party and that they had a sign on the front doors. She also said that their Black Friday sale was 10% off. Of course the signs everywhere said 30% off. But how is 10% off a Black Friday deal?!? Ten percent!!??!! So, obviously we weren't going to buy a new living room set in 10 minutes. So we left and went next door to Rooms To Go and spent our $4500 there. So, I hope your party was worth losing a $4500 sale. I give two stars because I'm sure the furniture is nice. But I'll never know.

Looking for couches, we found one that was part of a sectional. We only wanted the couch portion…read more but it was longer than what we needed. Salesman said individuals couch would be 10 inches shorter. Had it delivered and it was not any shorted as Salesman stated. Way too long. They refuse to let us return it but will give us credit towards something else with $99.99 return fee. Salesman misrepresented lenth, his fault. Will never consider this place again.

Great store for all your Big Green Egg supplies. Super friendly staff too. They always have exactly…read morewhat I need or they're able to get it pretty quick. They also have other brands and it's a full hardware, but I live far and come exclusively for the Big Green Egg stuff, and they never disappoint.

I wanted to put in a review for this Ace Hardware store as the local hardware store is unfortunate…read moreslowly becoming a thing of the past. The Home Depot's and Lowe's of the world have been killing then off but I do want to say that although the bigger stores have a lot of everything, it is the local hardware stores that carry and can you get you the niche screws, bolts or other items you can never get at the larger chain stores. This particular store has always been great and if they don't have it they can get it for you. Additionally, the customer service is excellent and the staff are always more than happy to help out. I have always been an advocate of supporting local businesses and would highly recommend stopping by and checking them out if you need anything for the house or any projects you may be working on as well. This particular store is located in a large strip mall right off of Old Cutler Road near Saga Bay, so you should not have any issues parking. Hope this helps and good luck!

Rooms to go sells BS protection plans then when you call for a claim on something listed in their…read moreprotection plan they deny it and say it's not covered these ppl are a scam save yourself the trouble keep your coins DO NOT BUY THEIR FURNITURE this is peoples hard earned money you are playing with

I went into the store today, March 25, at around 1:25 p.m. I walked by serval employees and not one…read moreperson offered assistance or asked if I needed help. They were either conversing with each other or on their phone. One employee was stretched out on a bed like he was taking a nap. The whole experience was very disappointing.

I've been to BJ's Optical before and had a great experience during my first visit for both my…read moreeyeglasses and contact lens exam. The gentleman at the front desk, Gene, was incredibly kind and helpful, and Jose, the tech, was patient, attentive, and professional. The lady at the front desk, Sheryl, helped me order my glasses at that time, and everything went smoothly. Fast forward to today -- I called to refill my contact lenses, and she was the person who answered the phone. The conversation started off fine; she mentioned that she couldn't find any prescription for me in their system and said I'd need to come in for a re-exam, but didn't offer to help schedule an appointment. I then mentioned that I also needed to refill my boyfriend's contact lenses and offered to provide his name and phone number. I had to repeat myself several times before she understood, which was fine -- it happens -- but I could tell she was getting irritated. Sheryl eventually came back on the line saying she couldn't find his information either. After confirming his phone number with her, she said it must be under a different number. I told her I'd verify it and call back to complete his order, but she cut me off with, "You don't need to call back, you need to come in to be examined." That was the end of that call. I later found the business card Jose had given me at my initial visit and decided to call the number on it -- which turned out to be the same main optical line. She answered again. I asked to speak with Jose and she responded, "No, you're not going to talk to him because I already spoke to you a couple of minutes ago and told you that you need to come in." I explained that I wanted to leave him a message since he had personally given me his card and told me to reach out if I had questions. She then said he was with a patient and couldn't speak right now. Again, I asked to leave a message, which she took, but when I tried to clarify my boyfriend's information again, she interrupted me mid-sentence to say that Jose had another patient waiting and might not be able to call me back soon. When I told her that she was being rude, her only response was "ok." For reference, my first call was at 4:11 pm and the second was at 4:24 pm today, 10/27/25. I truly hope management reviews these calls (which I assume are recorded for training and quality purposes) because this is not the type of customer service I expected based on my previous experience with this location. Ironically, my boyfriend called right after me -- and she transferred him to Jose. It's disappointing because everyone else at this location, especially Jose and the gentleman who helped me during my first visit, has been wonderful. However, after today's experience, I honestly don't even want to order my contacts or do business with them again. I genuinely hope this feedback helps improve the overall experience, as the rest of the team clearly cares about their patients.

I had to go to south land mall to return a pair of shoes that I purchased at another mall…read moreunfortunately the original mall was very far away. When I entered the store I received no attention for about 20 minutes until the extremely rude associate Eileen finally came up to me and asked me what I needed, when I explained to her my situation she immediately told me no that she could not help me and that I would have to return the shoes at the original store. I was extremely embarrassed because she grabbed my receipt and pretty much placed it 2 inches away from my face in front of all the customers and she began to laugh obnoxiously. If I could file a complaint to the general manager or district manager I would.