My mother-in-law didn't like Wildewood Downs. In any event, the positive did not outweigh the…read moreunpleasant experiences. They never assessed her after discharge from rehab for her next living arrangement, even though they had agreed and we signed for long term care. I just got a call one day saying they had another meeting, without us, and decided among themselves, "We think she can go to assisted living." Recently, the director blamed me for Wildewood's failure to go through the normal process to assess her. Before this, I got a call from the social worker saying that the doctor signed my mother-in-law's annuity paper we gave him, saying she was finished rehab and not a candidate for getting her insurance to pay for Wildewood. I was there when he saw her--for the first time I might add--and all he said, was, "Do you want me to fill this out?" He never assessed or asked any questions about any activities of daily living. During assessment, a patient should be assessed for memory care, long term care or assisted living for example. You just don't say, as the director said, we didn't assess her for assisted living because you told us to keep her in that room. But that was only after they said they didn't have another room. They assessed her when she came in and wrote, and we signed for long term care. When I called Wildewood assisted living, after they called and informed me of a meeting changing their minds. They told me they just have one fee, $7,000 a month, and the client pushes the button when she needs help. So there's no levels of care in assisted living. We quickly transferred my mother-in-law to The Blake after a nurse came from the Blake and we took her to a provider at MUSC to properly assess her. She was appropriate for their assisted living at a higher levelof care than Wildewood. It's a beautiful place and it's very clean, unlike the Wildewood facility. I went in Wildewood's public bathroom and it was dirty. Also, my mother in law's bathroom needed cleaning and straightening up. During her stay at Wildewood, there were multiple problems with communication. Other residents had serious falls right at the desk where they're supposed to be watching them. But they stay on their computers. I learned that the staff is mostly contracted. And they don't communicate with the next person coming in. One day my mother-in-law had an appointment with the optometrist. When it was time to go, the girl at the front desk said, "She's not going anywhere. Her primary care is Dr. Macon while in this unit." I said, "She has an eye appointment." She said, "Oh, she said she has primary care." I told her she has memory problems. But she should have known that. There is no continuity. Well, we paid $12,000 for holding her after rehab for two weeks because they said they didn't have another room to put her in, so I said keep her in that room until I could arrange a transfer out of there. She was staying in a rehab room and not getting rehabilitation. So in essence we paid for rehabilitation she wasn't getting. The doctor gave her 100 days of rehab under Medicare, which would take us into May, but they suddenly cut it short April 24th. When the transport came to pick her up, and our caregiver and my husband, her son, met her, they didn't know she was leaving that day and didn't have any discharge papers ready. Zee, the head nurse, apologized later, as I left the messages with her because I did not know they said somebody else does the discharging. They did get the papers ready quickly, and she got out of there before they charged us one more day. Originally when we got the bill, they charged us for all of May, and for the upcoming month of June, even though she left on May 17th. They changed it but they charged us for April 24th to May 17th.

My Aunt was here for 21 days for rehab. Everybody was nice and accommodating, but I want to give a…read morespecial shout out to Georgette Tubman. She is the social worker here at Wildewood Downs. Georgette's care, expertise and customer service was invaluable for our family by creating next steps for my Aunt. She was kind, knowledgeable and communicative which is so appreciated when you don't know how to navigate systems of elderly care. Thanks to everyone for assisting us at a difficult time!

They miss diagnosed my dad which lead to his death a few years back had to take him the next day to…read moreRichland hospital and that emergency doctor knew what was wrong just by me telling him the symptoms and said they gave the wrong diagnose. Came from across the street from doctor's office to have blood drawn. Walked in and was told very rudely they no longer take walk ins we had had to have an appointment and she would not make one for us. Loaded a handicap elderly lady back into car which they have to walk down a hill on either side of door for a ways to a handicap spot to get off the sidewalk. Called to make the appointment hand to leave message when they called back they had an appointment 15 minutes from the first time we walked in. And now have been here watching for over 30 minutes with no one else in waiting room. The rude lady was also helping a lady that didn't speak good English and she was so mean to her and didn't help her at all to understand what she needed to do. Also gave her wrong information about MyChart that I know for a fact was wrong. Can they be anymore disrespectful to an elderly handicapped or foreigner.

rarely leave reviews, but my experience at this urgent care was deeply concerning and needs to be…read moreaddressed. The level of unprofessionalism I encountered from both nurses and doctors was unacceptable. Their demeanor was not only rude but dismissive, especially toward patients with a history of mental health struggles or past medical issues such as substance use. Healthcare providers are supposed to offer compassion and care without judgment, yet here I felt the opposite--treated as "less than" simply because of my medical history. Every patient deserves dignity, respect, and proper medical attention, regardless of their past. To be spoken to in a condescending tone and made to feel like a burden instead of a human being seeking help is not just unprofessional, it is dangerous. If you or a loved one need urgent care, I strongly recommend looking elsewhere. No one should have to leave a medical facility feeling worse than when they walked in--emotionally or physically. This clinic urgently needs to re-examine its staff training, ethics, and standards of patient care. * GO TO PRISMA!! LEXINGTON HOSPITALS/URGENT CARES ARE GARBAGE NOW *