Losing a pet is never easy, and having to say goodbye to my daughter's beloved bird--especially on my birthday--was incredibly difficult. From the moment I walked into Heavenly Paws Cremations, Donnia made an emotional time so much more bearable. She welcomed me with warmth and compassion, sitting me down to explain all my options with patience and care. They have a beautiful selection of urns displayed in a separate room, allowing me to choose something special. The entire process was handled with professionalism, promptness, and clear communication, which I truly appreciated during such a tough moment. I was even able to get a footprint, a handprint, and some feathers, which meant so much to me and my daughter as a way to remember our sweet bird. When I received the remains, they were placed in a lovely velvet bag, showing the attention to detail and respect they have for both pets and their owners. I cannot recommend Heavenly Paws Cremations enough for anyone going through the loss of a pet. They made the process seamless and dignified, and their quality products and compassionate service made all the difference. Thank you, Donnia, for your kindness--you truly helped make a heartbreaking experience a little easier. read more

Heavenly Paws Cremations - Pet Cremation Services Near Me - Chantilly, Virginia

See all

The professionalism and care at Heavenly Paws is top notch! I took my 40+ year old Amazon parrot here for cremation and they were so kind during intake. I chose a small necklace with a vial, heart and wing attached as an urn keepsake. When I picked him up 2 days later I found a claw print in the bag with him! I highly recommend Heavenly Paws Cremation. I felt confident leaving Poncho with them. Laura and the rest of the staff were wonderful to us!! I am so happy he is home, we will be sprinkling the rest of his ashes at my grandparents graveside who were his first owners. read more

Heavenly Paws Cremations - Pet Cremation Services Near Me - Chantilly, Virginia

Very professional, kind and caring - they got my sweet Lukie back to me the next day. Helped to make one of my worst days a little better.

My heart aches having to write this review. My very first dog for 15 1/2 years recently passed. It was and has been tough the past week, but knowing that our deceased dog was handled by Heavenly Paws eases my pain a bit. I'm glad we didn't have to ship her body elsewhere and grateful that Heavenly Paws is located in the DMV area From the moment you enter, you're greeted by pleasant Danielle. She walked us through the process and payment with ease. When everything is ready for pick up, you're greeted once again by another easy-going gentleman, Tom. We picked up our dog together as a family of 5 and left together as 6 again. My kids said, "I miss our old Lubdub, but I'm glad we have our new (cremated) Lubdub with us again." The loss has been tough, but we thank Heavenly Paws for making these final moments more bearable. read more

Heavenly paws is the most compassionate and respectful cremation you can give your pet. They understand your pain and make sure you feel supported at every step and also it is not a money hungry service, they have well explained packages on their website and there is no other hidden cost when you get there! Thank you Heavenly Paws for giving our dog a loving respectful send off ! read more

Last Friday I lost my kitty son Pumba my life and my happiness.Pumba been with me 16 years and he always will be my kitty son.The pain is unbearable and I am very heartbroken. I called Heavenly Paws Cremations and talked with Dave.He been extremely kind and helpful.I arrived around 1 pm.Janie who is working for Heaventy Paws Cremations greed me with great respect and kindness!Janie helped me with all arrangements.She been so wonderful and helpful.She is huge animal lover and knows how difficult loosing your beloved animal. I been using Heavenly Paws Cremations for many years and always had outstanding experience.The all team treats pet parents and Pets with great respect and kindness!I will never go to any other place. I am real person and my comment is 100% true!God is my Witness! read more

Heavenly Paws Cremations - My sweet baby boy kitty Pumba - Pet Cremation Services Near Me - Chantilly, Virginia

Great and nice people. The service was very fast, and they were very sympathetic. They gave me the ashes in a little blue velvet bag inside a box, and bigger velvet bag with my cat's cremation certificate, paw prints, and fur clippings. Very thoughtful. If you have a hard time finding it, the front of the store doesn't say "Heavenly Paws" but it does say cremation center, I think? It's the unit at the end. read more

I waited for a bit to write my review to make sure I would be more objective than angry sounding. We lost our precious cat of 22 years. She was with us from birth and she was very much a part of our family. So, you can imagine that on the day she died, we were terribly heartbroken. That being said, we knew she was dying and we called Heavenly Paws the day before she died. The man we spoke with, whose name I don't recall, was very kind. He was sympathetic and told us to just come in when we needed to. So, when she passed, we took her to Heavenly Paws. The location is unassuming and the name, "Heavenly Paws Cremations" is NOT on the door. When we arrived on 2/25/2020, we were greeted by a kind, older lady who was also sympathetic and kind. She went over pricing options and, of course, in our sadness, we picked an urn - and another little tiny urn for a small amount of her ashes to go to another family member. Those prices add up fast! But, when it's your little one and you're so upset, price tends to not be the bigger concern, sometimes. Oh...and this was the first time I had used a private crematorium. In any event, the lady was very kind and reassuring that our cat would be handled with care and very carefully. She even said the could take an additional bit of ashes and put them in a bag for us to add to another urn of our choice (I asked if this was possible). Of course, we paid before we left and that was that. The next day, they called and said the ashes were ready. Unfortunately, I could not get off work in time to go pick them up. But, the next day (2/27/2020), I made sure I took off at 3:30 to get there before they closed at 5 PM. We live in Woodbridge and this place is in Chantilly. Unfortunately, on our way (as is typical in Northern Virginia), we hit a lot of traffic. So, I called to let them know we were on our way, we hit some funky traffic, and that we might be a couple of minutes late. The man who answered the phone (who was NOT the same man I talked to the first time) was not understanding and told me they closed at 5. I asked him if they would still let us pick up our cat if were a couple of minutes after. He said he didn't think so, but said he'd ask if anyone could stay. After a brief hold, he came back and said that unfortunately everyone had to be gone right at 5. Really? I was already on my way and hurrying as fast as I could! I called back and let the same not-so-kind or understanding man know that we were not turning around (which is what it sounded like he had hoped we'd do) and that we were still coming. He, in turn, let me know if we were not there by 5, no one would be able to give us our cat's ashes. So, I made sure to add that I would appreciate if they don't close early. Hmph. Fortunately, we made it there 15 minutes before they closed. When I walked in, the woman at the receptionist desk (not the same one who saw us before) asked my name and proceeded to get our cat. She showed me the urn and the baby urn and a separate bag. She said the ashes were in the bag. I'm thinking, "WHAT?" I asked her why they wouldn't put the ashes in the urn. At that point, I had instant attitude. I drove in nearly an hour and 15 minutes of traffic to get my cat's ashes - rushing to make it before they close right at 5 (and not a minute after) - and they tell me that the ashes are not in the urn?! WTF? I asked why they would be separated and she advised that a lot of times people don't want the ashes in the urn. "What? Really?" That's what I said. She said she'd be right back and she took the bag and the urns and went in the back. When she returned, she said that the ashes were actually in there. Gee, thanks. So many emotions with the passing of my sweet fur baby of 22 years, so much money, and once they had our money, the sympathetic/understanding level of consideration went out the window. So, in a nutshell, the beginning experience (when I needed them and I was so upset) was good, but the final experience was less than desireable. It left an unpleasant "taste", so to speak. If ever I had a sense of buyers remorse, this was one of those times. Unfortunately, nothing can be done when the "goods" have already been burned. I don't even think the lady thanked us for our business. Oh, and there has been no follow-on call or card to thank us for our many hundreds of dollars in business to them. I just think that when there is clear competition and there are businesses willing to go an extra bit to have a satisfied customer - especially in an industry as delicate and specialized as this - Heavenly Paws could do MUCH better. No, I can't recommend them. They could have made this final interaction so much better, but they chose not to. Based on this and knowing that no one else should have to be treated so inconsiderately, especially while grieving the loss of a pet family member, I just can't give a good recommendation. read more

Heavenly Paws Cremations - This is our fur baby, Melon. 1998-2020 RIP Baby Girl - Pet Cremation Services Near Me - Chantilly, Virginia

I cannot say enough about Dave. My fur baby passed of cancer on Tuesday at 5am. I was devastated and heart broken. My husband called and they called right back. They told us they were open at 9am. We brought my precious baby to them. Dave was very understanding and sympathetic. He NEVER tried to upswell me with anything, or try to use our grief to sell us anything. In fact, he tried his best to accommodate us and was patient with us and understood we were grieving. He gave us time to say goodbye, and let us tell him when we were ready. He explained their process and made us feel very comfortable. The turnaround time was super quick(within 24HRS). I am so grateful to him for everything during this time. read more

My 16 1/2 year old kitty named Sydney passed away at home this past Monday. Unfortunately I was out of town when she passed. I checked for cremation services and Heavenly Paws was the first one I called. I spoke to the kindest, most compassionate woman who understood my pain and assured me that my Syd would be treated with dignity and cared for as they treat their own pets. She reminded me that the joy of loving Sydney for over 16 years was worth the pain of losing her. My husband took Syd and we picked up her cremains on Thursday. The staff was true professionals and Sydney's paw prints and fur clippings were also given to me. Her remains are in a beautiful teak box and in a blue velvet bag. I had an opportunity to thank them and let them know how much I appreciate all they did. Now my Sydney is in no more pain. read more

Heavenly Paws Cremations - Pet Cremation Services Near Me - Chantilly, Virginia

This is one of the greatest places for the cremation of your pet. We lost our 7 year old cat unexpectedly and the emergency animal hospital sent him here after he passed. Our cats remains were sent back to us in a beautiful carved wood box with his name engraved on a plate attached to the box. There was a certificate of cremation and a personalized card with our cats paw print. They took good care of our fur baby and showed compassion to us , which is more than we can say of the Animal Emergency Hospital of the Strand who showed very little compassion to us. It is heartwarming for this type of business to show empathy to a customer and not make it just about collecting money. Thank you Heavenly Paws of Little River, SC. read more

It was a difficult time for my husband and I when he lost his pitbull lab mix of 16 years. The employees and representatives at this sanctuary we're loving kind and empathetic. We highly recommend heavenly paws cremations! read more

We had to say goodbye to our dog after 17 years, and as it was a Sunday I was not sure who could help us. We contacted Heavenly Paws because they do the cremations on site, rather than transporting the animals to another location. They could not have been kinder - although they were closed, someone answered the phone and assured us that we could bring our dog and someone would meet us. The woman who helped us was very helpful as we chose the urn for his ashes. The next day, we picked up the urn with ashes inside, placed in a velvet pouch along with a certificate and a smaller pouch containing clippings of his fur. Thank you for making it easy for us in such a difficult time. read more

Not something to be happy to post about, but I was very impressed with our experience. Our vet recommended this place when our husky passed away. When we picked up her ashes, they were neatly bagged, boxed and placed in a velvet bag with the inscription "Until we meet again at Rainbow Bridge." We also received inked paw prints, clippings of her fur and a sweet card with a paper butterfly infused with wildflower seeds to plant in memoriam. Cremation costs $189, everything else mentioned was included. They have urns and various keepsakes also available. Kara was a pleasure to work with, very patient and understanding. read more

Heavenly Paws Cremations - Pet Cremation Services Near Me - Chantilly, Virginia

I lost three cats in six months, and this company could not have provided better service. I recommend them to anyone who requires cremation services. read more

This place is Wonderful!! My Baby passed away while I was traveling. My husband was fearful of my emotions upon my return, and took my baby (Wolfie) here to have him honored. When I returned, I found that he had been cremated and was resting in peace in a beautiful way. The lovely wooden box with lock and key, velvet bag, locks of his hair, paw prints, memorial ornament, and overall respect that he had been shown was beyond any expectation! My husband stated that each member of the staff here (Maria, David, and Donnia) were both professional and caring. He stated that he couldn't begin the tell me how nice he was treated and that they appeared to treat my little man as if he were a part of their own family. I can't tell you how much this helped my grieving! And I'm so thankful to them for all they did. Best in Class, without a doubt!! My heart is full of gratitude and if you are ever in the sad situation that we were, I'm certain you can trust this location to take care of your departed loved one the same way they took care of mine. read more

I'm very sad to be posting this review, but very happy with the quality of service I received. When I came home from work and found my kitty had passed away, I called Heavenly Paws. A lady answered the phone (I believe she's the same one mentioned in one of the other reviews) and, even though it was over an hour past their closing time, she agreed to wait for me to drive out there to drop my baby off. She was very kind and understanding. She clearly knows the bond her clients have with the animals they bring in. Even though it was late, she told me to take as much time as I needed. When it came time to take my kitty away to the back room, she was very gentle with her. The cost of the private cremation was $189. (I had called my vet just before driving out there and found out they offered the exact same cremation package for $359, so I found this price to be very reasonable.) They then delivered her ashes to me at work the very next day, along with a certificate of cremation, ink paw prints, a fur clipping, and the blanket I had brought her in with - all in a green canvas tote bag. The ashes were in a white cardboard box inside a velvet drawstring bag with a lovely inscription on it. All of this was included in the price. Nothing was extra. It was all very official-looking and professional. A few days later (i.e. today), I got a card from them in the mail, thanking me for giving them the opportunity to serve me during such a difficult time, signed by the president. I imagine it must be a bummer of a job working there, so I really appreciate all their employees' professionalism. I also appreciate how expediently everything was handled. They made a very sad day in my life a little bit easier. I don't like thinking about other people needing to use this service, but the sad reality is a lot of people probably will, and I highly recommend Heavenly Paws for it. read more

I had never needed this type of service before so wasn't sure what to expect. The experience in using Heavenly Paws was excellent. Jim whom I dealt with was very nice and understands the bond between a pet and its owner and how hard it is to say goodby. Should you need this type of service in the future I highly recommend them. read more

I can't get over how well these incredible people served my family during our time of loss. When my dog Mindy passed, I personally drove her body up here because my research about cremation at the vet led me to believe I wouldn't actually get my dog's remains back (despite being the same price as Heavenly Paws). Heavenly Paws does individual cremations, and the team had us out in 15 minutes without any up selling or trying to take advantage of us. I have rarely been treated so well-they saw our grief and got us in and out. I picked up my angel today in her beautiful box, with her paw print and fur clipping included for free, and I couldn't thank them enough. Highly recommend: fair prices and excellent service. Wishing the team at Heavenly Paws the greatest blessings possible for your service to others. Thanks for helping get my girl back home where she belongs. read more

I don't know why anyone would go anywhere else. They are so sweet and compassionate about your situation with your pet. There is no hard sale and they really care. read more

My dog passed away at home one night on her favorite pillow. She was 15. It was really unexpected, and I was left heart broken. The lady who I talked to regarding the cremation, was very nice and understanding. I didn't think they were going to let me do this, but they cremated my precious dog on her favorite pillow, along with her favorite toy. They also included a little clip of hair and they took paw prints so remember her. Seriously, if you have an animal who you want to cremate, bring them here. You won't regret it. These people are very respectful and are super understanding. read more

I would suggest you do not arrive as soon as they open. The lady who works the front was not there yet and we were greeted by a young man who must work in the back. This man was not compassionate at all - no "I'm sorry for your loss", etc., just asked what we wanted and how we wanted to pay. We left feeling awful at the way he handled us. Our phone call and pickup was with the lady in the front and I wish we had dropped off when she was there - she would have helped a difficult time be more bearable. I would offer the suggestion to the company that if people arrive before the lady is there, just have them sit in the waiting room vs. having the other guy meet with people. . Believe me, I'd have been much less upset by the experience if I had met with her instead. read more

Very friendly, professional and compassionate. I knew I wanted to take my dog directly to the crematorium because after working in a vet as a teenager, I remember the refrigerators of bodies waiting for pick up and didn't want that for my dog. I wanted to treat my girl with as much respect and love as possible. This was a difficult time to go through, but Heavenly Paws made this piece of it as easy as possible and I'm pleased with the quality of services. read more

When our 12 year old pitbull Monoxide suddenly passed away this past weekend, I brought him here and I am so glad I did. The people that work here are so sweet and sensitive. I was so pleased at how he was treated and the overall experience was very warming which is something we really needed. The prices were very reasonable as well. I highly recommend this place to anyone who has lost a pet and in the unfortunate event this happens again I will gladly use Heavenly Paws! read more

Our family was extremely pleased with Heavenly Paws. We just recently lost our adorable bulldog named Brooklyn. The staff there are compassionate and understanding. Its a sad time and you want to know you having caring people helping you. When we got Brooklyn's ashes back it put us at ease knowing how much care the staff took. The cedar box was placed in a beautiful blue velvet bag with her paw prints and fur clippings. Thank you so much. read more