I am so thankful to have found Home Instead Sr. Care-Ft. Myers to provide a caregiver for my…read moremother! They are kind, professional & willing to work with me from across the country to provide excellent care for Mom. I was able to discuss my concerns & Mom's needs over the phone and set up meetings for during my visit to FL. Since 10/1/18 things have run very smoothly: management has thoughtfully kept me current on Mom's situation - something very important when worrying about your Loved One in FL when living in CA. The caregiver is a wonderful person and really cares about Mom; we communicate directly, if needed. The office staff has been prompt and efficient. The only disappointment I have is that I used another company too long before I found the much higher quality of care provided by Home Instead Sr. Care of Ft. Myers!

Can't say enough about how kind and professional this organization and their employees are. We had…read morea difficult time convincing my in laws that they needed any assistance but once Home Instead came in they were a huge asset. My mother in law came to rely on them almost instantly. All the ladies that we interacted with were caring, professional and kind. Thank you Home Instead for peace of mind until we could transition my in laws into assisted living. I would highly recommend them!

Let me start with full disclosure. I worked for Right At Home for quite some time doing scheduling…read morefor home care cases. I am now retired. That being said, I've also worked in the senior care industry for well over 30 years and viewing things from the inside, I can tell you that these people go WAY out of their way to accommodate if they possibly can. Honestly, it was a bit frustrating for us as schedulers but now that I'm retired, I will not hesitate to call them if and when my need for home care arises! How are they different? 1. Most companies will schedule whomever without taking into account the person's needs or wants. Not so here! Quality assurance is the priority. Need someone for only four hours in the middle of the day? Call RAH! Need 24 hour staffing starting NOW? Call the office number. They don't have an answering service. You talk to a REAL member of the office staff and they will have someone on the way to you within the hour. 2. There is a huge difference between home care agencies and home care registries. Agencies actually hire and fire their workers and are supervised by case managers within the agency that will check on those employees at irregular intervals. Registries are placement services that maintain documentation provided by the worker. They are supervised by the client. BIG difference, especially if you are out of town and relying on someone to take care of mom or dad. If mom or dad has dementia, can they supervise their caregiver? How is RAH different? Case managers do drop ins. Not just during the day. Any time that is needed to ensure satisfaction and safety. If needed, Case Managers would fire staff and assume care until proper placement was provided. I worked in the office, but also in the field when needed. The local owners of this agency were careful to hire Nurse Assistants and Home Caregivers with stellar reputations and a love of the elderly. This ensures continuity of care. If there was an issue or even the hint of an issue with a Caregiver, we were required to go to the home, relieve the staff, and send them straight to the office for counseling. Sometimes at a moment's notice and with the understanding of the client or client representative. 3. Since registries don't have 'employees' and are basically placement services, they don't need worker's compensation insurance for field workers. Agencies actually hire, supervise and in some cases fire their workers. Worker's compensation insurance covers the worker while they are on the clock. How is RAH different from other agencies? There have been several instances where an employee hurt themselves (pulled back muscle lifting client, slipped on floor and fell, etc) and we were called in to staff so that the Case Manager could transport the person to the hospital for care. Sometimes with very little notice, a senior staff member including myself has staffed up to 10 or 12 hours at a time to ensure continuity of care. SO important when dealing with dementia cases! 4. Agencies do background checks and cannot start a worker until the employee is cleared. Registries require a recent background check from the person registering with them. I worked collecting documentation for a CNA program for several years and I know how easy those documents are to counterfeit. Because RAH does supervise and do background checks, the client or client representative is never put into the position of talking with a substandard employee. The scheduling staff will call the person and tell them that the client no longer needs them. They never tell the employee why especially if the client asks us not to. Background checks are just the beginning of RAH supervision. During orientation, the local owners Danielle and Peggy actually come and sit down with the newly hired workers and talk with them. Individual staff members go through their duties with them and show them how to do what needs to be done. Any questions they have are answered. 5. INTRODUCTIONS!!! Unless the client chooses otherwise, any new staff is introduced to the client and/or client representative by the Case Manager, Office Manager or even the owners of the company. The follow up of course, is the Case Manager's visit afterwards to make sure the client is happy. They are absolutely focused on client satisfaction and I am proud to say I worked for them. Their standards are high, and not everyone can meet that expectation! 6. Have a long term care policy but you aren't sure how or when to use it? There are people that work in the office that are experienced! They will sit down with you and help you figure out the best use of your benefits. As I said, I worked for these people and viewing this company from the inside, they do anything they can do to accommodate their clients. It sometimes makes it hard on the staff but we understand the end result. If I hadn't retired due to health I would still be there. Give them a try! You won't be sorry!

From the owner: Right at Home provides trusted in-home care for seniors and adults with disabilities. Our highly…read moretrained caregivers can provide companionship, hygiene support, respite care and physical assistance to help loved ones live independently at home. We understand that everyone's situation is unique, so we create custom care plans in collaboration with you to ensure the best possible care. Right at Home provides service 24/7--during holidays, weekends, evenings and overnight. Call us today to see how we can improve your loved one's quality of life!

Compassionate caregivers and office staff go above & beyond to help clients and caregivers.. Type…read moreof care can be minimal such as shopping and putting away groceries, getting clients to doctor appointments, safety reassurance for loved ones, peace of mind for loved ones that live out of state to saving a life and everyone being CPR certified.

From the owner: Since 1984, the founders of Preferred Care at Home has had the privilege of assisting clients…read moreimprove their quality of life while still recognizing and maintaining their dignity and independence. Preferred Care at Home has continued this tradition by only referring the most reliable, compassionate, experienced and affordable caregivers to client's homes or care facilities. We understand that long-term care can be costly, which is why we have focused on building a reputation of offering access to quality services at affordable prices. Ask about the wide range of non-medical services available from 1 to 24 hours per day, and about qualified live-in caregivers who can provide 24-hour peace of mind for you or your loved one.

I really do not know where to start! This is the absolute worst possible company I could have ever…read morechose to care for my mother! The came highly recommended and that is laughable! My mother has ALS and we interviewed with the OWNER Robert before hiring them. He assured me several times over his team were well skilled with using an electric hoyer. None of them were. It started off bad but because I was going out of town I had to trust that it would get better when they found they're groove. Every single day my mom called me telling me they were late, they didn't show ect., at one point Robert had to go to my moms home to put her into bed (because his help was a joke) and he pulled her catheter out while he was trying to get her into bed. I was disturbed this entire time and sent numerous letters to Roberts administrator only to get a call back that they would do better. Again, I'm out of town and there was no one else to tend to my mother. Today, I got home and went directly to my parents home where I find my mother in bed. NO ONE HAD SHOWN UP IN TWO DAYS!!! The last time a nurse had been there she left my mother's room a disgusting mess with old gloves, my moms pull ups and wipes just tossed around her room not to mention dirty clothes. My dad is going blind and with early dementia so he was not totally aware of what was left laying around. My moms meds were not given to her and her bathroom was a wreck with wash rags just thrown in and around the sink. THEN to my horror I find out one of the aides got my mother into the hoyer raised her in the air, she did not put sling on properly and mom started to fall out! The aide panicked and left my mom hanging in the air while slipping out and not secured at all until another aide could come to the rescue some 30 minutes later! My mom was mortified and I am livid!! I will not stop until all elderly agencies are aware of this horrendous company and that no one hires this joke of a company! Every administrator and the owner is complicit and should be ashamed! I would not even give 1 star except I had to go post review.

My review is based solely on the management and staffing. For the first time in over a month I was…read moreable to take a real shower, it was timed to the scheduled arrival of the nurse. I waited lying in bed waiting, an hour goes by and no call and no nurse. I called and was told that the nurse who was scheduled had an issue and couldn't make it. This snowballed from there and there lack of management made it worst. They were fired! I got myself to the wound care at Lee Memorial and that is where I stayed.

As a health care provider and a former patient, I can confidently say that SKR provides a…read moreconsistently high quality of care. My experience has been with post-surgical home nursing care, and the the entire staff has been great. Communication with the patient, providers, and close family was clear, thorough, and always available; expectations were managed well and services were adjusted as necessary; services were provided with care and consideration for the fragility of the patient moment to moment, and they were responsive to needs and requests. Having worked with other home nursing services, it was a real pleasure dealing with SKR, they went above and beyond to make sure everyone felt safe, comfortable, and heard - they even came and helped with trips to the medical office. I highly recommend SKR without reservation.

From the owner: (5 Star Review) Eric T. says about SKR Home & Health Care Solutions,…read more"For over a year, SKR has provided superb 24/7/365 home health aides to help my mother, who had a stroke when she was 91. Their excellent assistance in all aspects of daily living has allowed her to remain in her apartment, instead of moving to a nursing home. And while home health care is never cheap, SKR's fees are lower than the other providers I checked out!" For the best long-term home health care and dedicated nurse concierge medicine, schedule now with SKR Home & Health Care Solutions, with over 20 years of the most trusted and professional service in the industry. Why Chose Us? Since February 2011, SKR has been redefining the definition of home health care. Not only do we provide companions, caregivers and skilled nurses in the home, SKR also strives to create the perfect match for clients and caregivers. SKR represents individuals, parents, families and guardians seeking support in times of health care emergencies, short-term and long-term solutions. SKR has also created a niche service of bringing patients of both mandatory and elective surgeries to and from surgery, arranging transportation, and having 24/7 nursing care as long as the patient may need. After 14 years of raising the bar of care in Philadelphia, we are happy to bring our services to Naples, FL and surrounding counties. SKR was listed in the top 17 of the PA Business Journal’s 2014 and 2015 list of Home Health Care Providers.

Independence Home Health has been divine intervention in my life. The care they have provided has…read moremade a remarkably difference in her life and her ability to continue living in her house. Her main care giver Diane is amazing and it's like having a sister when it comes to taking car of my mom. A previous company that he had for six months was ridiculous especially after seeming what good care is about. Jenny the owner and Alex the schedule are fantastic for working with families.

My helper is so sweet, she does a good job and always smiles. She is supportive of me and my…read morehandicaps and I really appreciate her. I called the office today to tell them how she was a good help.

Senior Helper of Fort Myer, thank you for having Yisell, in your team she represents this company…read morewith pride and respect if all your caregivers are as well trained as Yisell I would gladly say, this company is the correct one to care for your elderly love one, my husband has dementia, and her caring for him is amazing, thank you Senior Help of Fort Myers. I highly recommend them. Carmen C.

Erin the coordinator was so helpful! We had a caregiver the next day after meeting and signing…read morepaperwork. My elderly father instantly liked Kemari the caregiver and the backup caregiver Marcus was just as kind and patient with my dad. We have had a great experience. When we had to make an adjustment in the schedule, Lindsey was so accommodating and understanding. i highly recommend calling Comfort Keepers. It's such a relief to have help in times of need, and help that really seems to care. - Kelly S.

Great company! The staff are very knowledgable and the caregivers that were assigned to my mom were…read morea lifesaver.

Nurse not showing up when scheduled Social worker never…read morereturned call Promised supplies not showing up until the health aids complained No promised volunteers to help give me a break and I'm also disabled They have gotten terrible since I used them before

My father took a turn and we admitted him to Hospice care with a contract bed at Gulf Coast…read moreHospital in Ft. Myers. The hospice Nurse called me on the second morning of Hospice care. She said everything was fine but he was actively dying and had maybe a few hours to live. She said she didnt see his Funeral arrangements (nobody asked when we admitted) and space was limited in the mourge (she stressed space in the mourge several times) and tried to pitch funeral homes to me. All while talking over me trying to tell her we prearranged and prepaid for a funeral 10 years earlier. After she stopped trying to aggressively sell me a funeral and heard what I was saying she got even more demanding and arguementive. Then demanded the funeral homes contact. I said I would call them in an hour or so when they opened (out of state one time zone back) just to double check who needs called (shipping company because of the nature of moving a body) to double check for sure. I had to make that statement in rapid order at least six times to shut her up. Then I confirmed the information and called it into the office (equally bad experience, tried avoiding taking the information) . Then after my dad passed and fishing for reviews I was contacted and gave a piece of my mind. A few days later a Supervisor called and apologized. Asked if I would be happy if they sent the nurse to sensitivity training. I chuckled and said she has no business being an RN in an inner city ER nurse let alone a hospice nurse. She was the most argumentative medical professional I ever seen, I would even call her aggressive