We have been working with this company for 10 months and have been impressed by, and thankful for,…read moretheir reliable and caring service. The providers we use show up on time each and every day and are very caring. I highly recommend.

Nov 26, 2024…read more My dad has been a resident at GCV since July 2022. He was also a rehab patient in the TCU in Nov 2019. My mom was admitted to The Cove, Memory Care in Dec 2023. After more than two years, I can truly say I wouldn't have my parents any other place. From the Reception team; who pay attention to everything around them, know where people should be (and who belongs to who) and answer questions while directing someone and securing the main doors as well. Angel is aways willing to go above and beyond, even beyond the 'lines' of her role, to do that little extra that really differentiates exceptionalism. To the Housekeeping team; Who are continually attending to cleaning, mopping, wiping tables and surfaces to keep things clean & Fresh. Recently, one of the residents attempted walkabout thru the secured doors, when the Nurse called out for help - Yaneya was the first person to respond, securing her cart, and running to help out. True teamwork in action. The Activity Team; Such a vital role in the satisfaction of the residents! recently doing an activity, and in between the actual game they were playing, Aimee managed to walk around to all the residents and engage each one individually, even the ones who were not 'at the table' so to speak. She truly has a gift, and her positive energy is unparalleled. She makes everyone feel welcomed, engaged, and valued. She truly has a gift in that she meets each resident where they are, and brings them OUT to be happier, and brighter and engaged. With the different ability levels of the residents, I know it is challenging for her, yet she does it with Joy and laughter. Laughter being a key and vital role in the happiness of the residents. She takes time to engage with each resident and family, with hugs, touch, laughter and fun activities. Her energy is infectious, and you can see how the residents really respond to her because of it. The Nutrition Team; I am impressed with the level of compassion shown in the organization for the dining experience. From the Bistro, greeting the residents, to serving them a 3 course meal, Then bringing the meal ticket and discussion the menu, what would they prefer to eat? It just shows such gentleness and care and a huge level of respect for the residents to make them feel 'normal' and not a burden or a number. You can see how this impacts the residents and gives them a feeling of 'going Out to Lunch/Dinner', either with the ladies, or those dining at mixed group tables. I have overheard Trina encouraging a resident telling her how great she looks, how nice it was to see her back, how much better she must be feeling, how well she was eating, etc. like a favored customer in Their favorite restaurant, NOT a Nursing home resident. To the Room other common-room diners, Who get a warm tray, with a nicely presented meal, with soup and dessert, and have their meal set up pleasantly for them, and assisting them if necessary. And all this while you are monitoring their food intake, managing the varying levels of eating ability, and ensuring appropriate nursing care has eyes on. And the Care Team; Early on when Mom was first admitted I was having trouble with the degradation of her condition. On one particularly hard day when I was having trouble holding it together, Nurse Carol was watching me, came over and asked if She could give me a hug. She then proceeded to tell me that it was all OK, that Mom would be fine...and that I would be as well. This is so characteristic of her kind nature and amazing compassion. Watching her residents, caring for them efficiently, yet watching everything else that is going on as well. She is finely attuned to her residents needs and for example, if she sees that mom seems to be in pain, she is ready for some extra care, and meds if necessary. I see only positive interactions between the Care team in the Cove. By conversation and body language you can tell that there is a great respect and Team focus. Especially for the Memory care residents, who are so susceptible to undercurrents, this is vital to the calm flow of care they receive. Carol, Fabi, Islene, Joaner, Yvetta, Nosi, Karenia, Vicky and several others work very well together, and their residents benefit immensely from their Team Focus. The Nurses and CNA's are extremely attentive and work hard to keep their residents cared for and safe. Thank you GCV - for what you do....and most especially, how you do it.

I recently assisted a friend who is suffering with memory loss at their rehab facility. Her…read moretreatment was great and activities were amble as she is very much a people person. I was pleased with how she was treated. I was particularly impressed with dealing with the social worker office who advised me of her insurance coverage. She received quality care during her 20 day visit. Dining for the guests is very nice. Many residents eat in their room but my friend chose to eat in the Bistro dining room. She made friends quickly and on severely occasions I had lunch or dinner myself there and was required as a guest to pay nominal fee but the servers told they couldn't accept a gratuity. The staff was always pleasant and patient with the guests.

My husband was transported there from a rehab hospital. It was the BEST thing we ever did. The…read morefacility was beautiful and each room had a screened in porch so you could take your loved outside if it was nice. The nurses were compassionate and explained what they were doing and what to expect. The facility was painted a pale yellow and was very peaceful and restful. You felt at peace in the hospice building. My husband has been gone a week and hospice called and ask if there was anything they could do and said they would call again in three weeks. I CAN NOT RECOMMEND THEM ENOUGH.

They tried to scam me and try to make me sign paperwork that says I was responsible for payment of…read moreservices, but they were telling me it was free. Why would I sign some thing that apply just need to make a payment. Why would they have that in there if it is in fact, free? The man seems like a scammer. He said OK you don't have to sign that I'll get you a paper copy it will cross it out and initial it. He went to get the papers and never came back, but I still wasn't signing that either because that doesn't hold up. He's in no position to change contracts, so I felt like I was being scammed at the hospital in front of my dying cousin.

I've never been to this hospital but I have been to many in my life. I must say that after an awful…read morespill down the stairs unable to move the paramedics brought me here. It was far but they believed it to be the best place to go as it was a trauma center and I couldn't move. The trauma team that whisked me in as we arrived have to be the best group of doctors and nurses and other care workers I have ever encountered. Lee can count themselves as lucky to have such a group of talented and caring professionals. Thank you for saving me from a life in a wheelchair. And if ever god forbid you find yourself in a position where you need a trauma team in southwest Florida here is where you must go. Thank you.

I was contacted by Lee Health way back in March 2019 for an IT Project Manager / "Business Systems…read moreAdministrationAnalyst" position that after 25 years experience, I was extremely well qualified for. I had a phone interview with Lorraine and Darrel on 3/22 that went well enough that they brought me in for an in person panel interview on 4/05. Yes, a bit of an unusual delay, but that is their MO, in spades. Read on. That interview went extremely well and I really was convinced that I'd found the right place and would fit in immediately because of how well my diverse IT background fit the organization and what my responsibilities would be. The HR rep, Ryan, told me that if everything went as well as it appeared I could be on board by "mid April". Well the end of April and first week or so of Nay came and went and...nothing. I was frustrated and told them I was disconcerted and no longer interested. The HR dude was off for paternity leave and his replacement asked a week or so later if I was still interested. I said I was even though they had since told me IF they brought me on it would be at a lesser grade level for less pay "so you'll have room to move up." More weeks went by and after I asked was told that Darrel, the manager to whom I'd report, wanted to bring me back for a 3 hour one in two with him and his PM whom I'd be working with. Sure, I thought, what do I have to lose? I went there for 3 hours and again it couldn't have gone any better. Darrel knee he could plug me right in and I'd immediately be productive. He said he wanted me in, as he told Lorraine, the boss woman who's been there over 20 years, after my first in person interview. He said to expect someone to get back to me by next Wednesday (3 business days). Next Wednesday came and went, as did the following week. I finally emailed Darrel directly, and he said he'd call me by the end of the day. No call. Now two business days later I got an email from Ryan, the HR guy for their IT / IS group saying, sorry, don't shoot the messenger, but you didn't get the job. Today is 6/25, over THREE MONTHS after I was first contacted. I am 100% convinced that Lee Health is inept and irresponsible not their hiring and most likely their management of IT and most likely other departments and after over 3 months of being strung along feel grateful they did not hire me so I do not have to put up with their unprofessionally inept practices on the job. I HIGHLY recommend you steer clear of ANY job you may wish to apply for with LEE HEALTH of Ft. Meyers, Florida.

I'm assisting a friend who is moving into this facility. The staff is extremely helpful and kind to…read morethe residents. The care providers are very professional. Quality independent assisted living with perfect care providers.

My mother has been a resident in Memory Care at The Gallery at Cape Coral, formerly The Waters,…read moresince Jan 2023. Frankly, I can't say enough about how wonderful this place is. My family and I are here very nearly every day, at all different times, so we see all different shifts, departments and activities. The nursing staff and care givers are AMAZING; warm, competent, PATIENT, professional, fun, engaging and very loving to the residents. From the drivers, to the therapists, activities, facilities team, front desk staff, housekeeping, sales & marketing...they all have a moment for a quick word, a hug, a laugh, a warm smile. The staff operates as a team, focusing on each individual resident and their life enrichment. Of course, at times issues occur. They are dealt with quickly and any necessary changes made with little drama. I have witnessed the Director of Nursing giving clear and direct correction to the team - and yet still with a respectful, compassionate and team/resident focused attitude. While safety is paramount, unfortunately there are occasional accidents / falls. They clearly have tight policies in place, and the staff react IMMEDIATELY; often running to help, quickly assessing the situation, calling for appropriate nursing assistance, and securing EMT'S if necessary. They also manage the other residents keeping them supervised and calm, while handling the emergency. There was a fall recently, and the med tech reacted to the unusual loud SOUND, before even the resident called out. He and another CNA stayed with the resident, the Director of Nursing was there within 2 minutes, and the EMT's were on scene within about 6 minutes. The reception team always have a kind word to say and a warm welcome. My brother, who lives out of state, visited in Nov. He was warmly greeted by Leon, who remembered him even though his last visit was in February. Leon is also regularly found playing chess with a resident, while he is watching the door, working the phones, etc. When you walk past the front desk and find the Director of Nursing covering the desk because the receptionist requested to attend the funeral of a resident that speaks volumes about the team environment and resident/family focus of this facility. The facility itself is lovely, and they truly use the entire place. They have everything available to the residents, and although mom is on the Memory Care side, we often share in the Assisted Living events, meals, bus trips, etc. They are truly inclusive and make accommodations for all the residents to enjoy and live their best life. The activities are a major focus for us, and this is very key to Mom's happiness. There are loads of things scheduled all day long and they do their best to keep the residents engaged both mentally & physically, with ability-appropriate activities, or just inclusion for those unable to participate. Stimulating music, sing a longs, dancing, bingo, arts & crafts, decorating, garden club, nail care/manicures, pet therapy, bowling, axe-throwing (a BIG favorite), movies and so many more keep the residents engaged and active. When my mom sees the activities director and walks away from me to hug HER it warms my heart. Additionally, Jodi goes and gets Mom and the residents she knows want to participate, plus encouraging the others to come today to check it out. Inclusive, fun, joyful, and engaging. As well as summer picnics, dinner dances, bus rides, lunch outings, the facility also has special events planned around the holidays. These always include getting the residents dressed up and groomed just a bit more special...whether the families are there or not. They go to great lengths to make this 'home' for each person. They check on mom two to three times each night, often two CNA's together, changing her if she needs it and making sure she is comfortable and resting well. The dining room is lovely and set up well, the food excellent, and they serve as if you are at your favorite restaurant. And while memory care needs special considerations in their dining room and isn't as 'fancy' it is still wonderful and completely appropriate for the clientele. The residents are given appropriate choices, and yet their preferences are noted, so if they are unable to answer they are still served as if they did. IF someone has trouble eating, the staff will feed them, gently and with kindness. And if someone is perhaps ill or just needs a little special treatment, a different meal, Burger, BLT, grilled cheese, is provided. We researched quite a few places before deciding on placement. Mom has thrived under the care provided here, as have so many of the residents, and I am grateful I found this place at this time in her life.

I am so thankful to have found Home Instead Sr. Care-Ft. Myers to provide a caregiver for my…read moremother! They are kind, professional & willing to work with me from across the country to provide excellent care for Mom. I was able to discuss my concerns & Mom's needs over the phone and set up meetings for during my visit to FL. Since 10/1/18 things have run very smoothly: management has thoughtfully kept me current on Mom's situation - something very important when worrying about your Loved One in FL when living in CA. The caregiver is a wonderful person and really cares about Mom; we communicate directly, if needed. The office staff has been prompt and efficient. The only disappointment I have is that I used another company too long before I found the much higher quality of care provided by Home Instead Sr. Care of Ft. Myers!

Can't say enough about how kind and professional this organization and their employees are. We had…read morea difficult time convincing my in laws that they needed any assistance but once Home Instead came in they were a huge asset. My mother in law came to rely on them almost instantly. All the ladies that we interacted with were caring, professional and kind. Thank you Home Instead for peace of mind until we could transition my in laws into assisted living. I would highly recommend them!

I have recently applied to the Office located at West Flagler St, I was offered a job which seems…read moreto good to be true, after Sending my personal documents to the recruiter Aileen Lymyoco, I could never contact her again , even I have texted, called her, she never returned my calls. And she has all my personal information . Where should zi report this Agency, something is wrong here. Thank you

I have been working with Abby Services for over 12 years as a Private Duty Caregiver…read more Abby Services truly cares about their clients and has the utmost respect for their caregivers. It is a pleasure working with them.

Amazing place. My mother is so happy here. Colin and his team have done a fantastic job in bringing…read morea new concept to Lee County. Thank you, thank you, thank you! There is a fair amount of turnover in the staff. I cannot tell why. Perhaps someone can answer. The one poorly written review from a shot-term cook was not clear

beautiful but, climbing costs has made i impossible to live there and can be monthly up charges…read moreinstead of quarterly. It makes it hard on people that have a certain income. Maybe they have the information before they move in that the person is worth so much but, circumstances change.