My parents were prisoners there from 1990's until 2005. They insisted on staying together in one…read moreroom so this was our only option. It was the most horrible experience that I am still having nightmares about. The social worker (AS) was absolutely horrible. She had previously been A social worker in a juvenile detention center and she treated the residents with suspicion as though they were juvenile delinquents. That woman was eventually fired after my parents had passed but the damage was done. When my father was old and sick she asked me if he thought it was time to give up and die. My mother had every single thing stolen from her. Everything. This social worker put her in a room, after my father died, with a crazy woman who stole everything from my mother. I went to visit and the drawers were empty her closets were empty all of her jewelry was gone every knickknack she ever owned had been stolen. Like I said this is a nightmare I have to live with for the rest of my life. They were so neglected and because I lived out of state I would call constantly and of course I was told everything was fine. When I would visit everything was not fine and I would raise holy hell. Stay as far away from this hell hole as possible....well, unless you hate your loved one.

This is an absolutely awesome place. My Mom has never been happy anywhere. But this place was so…read moregreat that it gets a thumbs up from even her. The staff was extremely attentive. The activity directors really work hard to keep the residents busy. Therapists are genuinely caring people and have helped her come a long way after her stroke. Even the dining room attendants made her feel welcomed. God bless this place and it's staff.

I am commenting on my experience at Select Speciality Hospital as a traveling healthcare worker,…read morenot as a patient or family member of a patient. I worked at this facility for a 3-month assignment earlier this year- one that I extended by an additional month, as I was having such a great experience. I provided care on all floors. I have worked in healthcare facilities in 14 states and the team at Select Specialty Hospital in Madison, really stands out in terms of quality of care, dedication to patient well-being, safety, kindness and compassion. Also, loved the cafeteria food and the front desk staff. The rehab teams in particular deserve a huge shout out. The OT, PT and Speech Therapists are some of the most dedicated and well-trained therapists I've worked with across the country, providing prompt, personalized, evidence-based care. The Wound Care, Environmental, Respiratory, Pharmacy and Nursing teams are also top notch. The patients and families were a delight to care for and I was honored to be here. Well done to all at SSH Madison. You make a great team and you have so much to be proud of.

My mother has made such an impressive recovery while being cared for at Select Specialty Hospital…read morein Madison WI. She was able to have her tracheostomy reversed in less than 2 weeks. She is now receiving occupational, speech and physical therapy in their brand new acute rehabilitation section of the hospital. The nurses are caring and experts in their field The case managers ( Kate and Sue are on top of things , even the CEO of the company has made time to see my mom when I had concerns. I am extremely grateful for such a compassionate, high tech facility! Thank you Select Specialty Hospital for all of your efforts in nursing my mom back to health!!!

My husband has Alzheimers and has been at Karmenta for about 31/2 years. He was sent there from the…read moreVA hospital after a fall. The first thing I remember was waiting for a bed. At first I was peeved cuz they knew we were coming. Turned out the wait was because they had sent a man to Janesville to pick up a special mattress for him as he had a sore on his backside. Janesville was the nearest place to get what was needed for his comfort. Also that first night I found myself surrounded by caring people who understood what we were going thru. Most of those people are still there. The director who was there at the time has now been replaced by Glen. I have to be honest and say that he and I had a few troubles in the beginning, but it was more a lack of communication than anything else. Most recently Glen is responsible for providing my husband with a special wheelchair that keeps his feet up. This was done because my husband does not willing bend his knees. I couldn't be more grateful. Every 6 mos or so I attend a 'care meeting' with his head nurse, and social worker to make sure I am happy with the care he is getting. I feel safe in saying he is getting the best care available outside of private pay, which would be impossible for us. LuAnne R.

Nurse refused to provide my post op pain meds, filed complaint and had the director come talk to me…read moreabout opiod use. Saw the Cnas repeatedly abused, the Director Glen is an arrogant you know what. Loved my main nurse Shirley but that place should be shut down

Unfortunately there isn't a separate page for SSM St. Marys Outpatient, which is a seperate…read morebuilding directly across the street from the main hospital (can be accessed by crossing the road or an enclosed skywalk) so I'll have to leave my review on this page. It was a little confusing trying to figure out where to go but the reception of both buildings were great. I was recently seen in the SSM Neurology clinic for migraines after having to switch from a UW provider due to insurance change. I was incredibly impressed by the genuine care, attention to detail & time spent with me as a patient. Upbeat appointment start by the MA prior & superior care by Dr. Cristina Murphy. I was blown away by the amount of time she had prepped reading my past chart with notes taken & overall preparedness for my first appointment! This has not usually been my experience with past providers. She was genuinely compassionate & ready to try new options, as well as explained things my other providers had not. I'm really looking forward to working with her. She sent out new Rx's for approval & it was completed in 2 business days. Very pretty building. Nice, large (kid friendly) waiting room & easy check in/out (via reception or touchscreen). The only thing I'd change were that while I got a nice reminder text the day before, I got a call from (a very friendly) RN to come in a bit earlier for all of the new lengthy paperwork. I can't drive & had made my transportation plans around the time the text said the day before. It ended up being fine but it'd be nice if the automated system could work that in for the initial appointments! Otherwise I'm very happy with the care received.

Janey It was a warm night that I was admitted to the Neuro…read moreTrauma unit at St. Mary's Hospital in Madison, Wisconsin. What a blessing was waiting for me. I feared that I was facing a stroke and could be paralized at any moment. When I was ushered to my room on the 7th floor I was greeted by nurses and staff who quickly and efficiently worked to prepare me for the many tests I would receive. Nurses were giving me assurance as I was stuck with needles and tubes that were taped to my arms. Discs were stuck my chest. Nursing staff and doctors asked questions and were patient to listen to what I had to say. I'm 82 and am not knowledgeable to the many medical terms used but found I didn't have to know. Medical teams worked for 2 days to get to the correct diagnosis and now I am happy to be back home with my family. Thank you, Saint Mary's Hospital, Madison, Wisconsin!

My father was at St. Mary's for about five years in the Dementia/Alzheimer wing. Unfortunately,…read moremost times I visited he was improperly dressed with only a t-shirt even though he had a closet filled with sweaters and long-sleeved shirts. Activities were horrible and demeaning. My father would be alone most times or stuck in front of a soap opera. We encouraged the staff to please take my father to all the activities even though he'd say no thank you. We had opera CD's and a CD player for him to listen to and no one ever turned it on for him. He just languished away with hardly any attention from the staff. One good comment is that the food was good. Be sure to advocate for your loved one.

I chose SMCC for my 2-week rehab. after surgeries following a bicycle (me) vs. pickup truck…read moreaccident. I could not be happier with that decision. The facilities are exceptional, and the care I received and the staff were even better. Going from one facility (hospital trauma unit) to another (rehab.), you never know for sure if t's a positive or negative move until the decision and transfer is done. This was a very positive change for me. My therapists (OT/PT) were outstanding. The nursing staff was caring and accommodating to my individual needs. Staff coordination with my insurance was thoughtful and thorough. I had regular visits from administrative staff to be sure that my needs were being met by regular staff, and that any questions I might have had were answered. I found the atmosphere nurturing, encouraging, personal, and I connected with many of the staff one-on-one, especially those I interacted with routinely. I can fully recommend this facility and its care as five-star in every way.

Years ago a loved one was in the skilled nursing section of Capitol Lakes. I was struggling to…read morelower him into his wheelchair while a nursing assistant who was in the room did not lift a finger to help me. He slid to the floor. Another time I visited and my loved one was sitting in his wheelchair in a puddle of pee which had pooled on the floor. Another time I was berated by a staff member because she couldn't find his shoes, which were in his closet, like I told her. I also got accused of stealing food from the kitchen, which turned out to be unfounded. I tripped and fell coming out of the elevator because it wasn't level with the floor. Hopefully the place has improved.

Our family moved my parents into Capitol Lakes in October of 2009. Out of all tre retirement…read morefacilities located in Madison, Capitol Lakes was chosen for a host of reasons, and after almost 10 years, we are all happy with Capitol Lakes. First and foremost is the location, only 2 blocks from the square. Secondly, Capitol Lakes has multiple levels of care, including Senior Housing, Assisted Living and a Nursing Home that includes Dementia Care. In Senior Housing, all unites have a full kitchen. There are also 3 restaurants. Including The Seasons, The Cafe and The Lunchbox. There are Heated garages and large, walk-in storage lockers. There is a large health facility with 2 swimming pools, a hot tub andhigh end exercise equipment. There is an on-site beauty salon. They also provide classes, lectures and programs on a daily basis. Everyone shopping for retirement residences must take a look at Capitol Lakes!

Falling twice, breaking first the tibia and then the femur has been an experience I wish on no one…read more After the second break 9 weeks after the first the plan was to replace my knee to fix the femur. It's been two weeks of waiting at Rehab and they have been amazing! Everyone was helpful and caring. Please do not hesitate to come to this facility!

My in-laws "purchased" a 2 bedroom apartment. They were required to give a deposit of 80% of the…read morevalue of the unit. This is greater that $100,000. The contract says that Oakwood keeps the deposit for as long as it takes to sell the unit again. My family has been waiting more than a year for the return of the deposit. They built new units over there and had no incentive to sell existing units. If you know you will need this money to pay for nursing care following independent living, think twice about signing that contract. Even sleazy landlords are required to pay deposits within a reasonable amount of time and with interest.

Patricia and her team at M&I Care Services are excellent! They helped our family after a car…read moreaccident. They were "our angels" doing medication oversight, nursing care, housekeeping and laundry so we could focus on our healing and recovery! We highly recommend M&I Cares LLC. They were there for us 100%. Patricia and her team tailored their services to best fit our needs! We hope we never need in-home care in the future, but if we do, we will certain reach out to M&I Cares Services LLC.