During COVID, one of my sister's had a knee and then a hip replacement. Pathways Home Health…read moreservices was instrumental in ensuring my home was safe and accessible for her after each of the surgeries. The PT and OT staff were friendly, professional and very knowledgeable. I was so happy to have help learning how to care for my sister. The staff was on-time and took great care to be safe during the pandemic. A few years back, we called on the hospice services to assist with my terminally ill sister. With the help of a compassionate and professional team, we were able to fulfill my sister's wish and keep her at home. The nurses, social workers and volunteers provided the support needed to help us understand how to keep her safe and comfortable through the end of her life. We are eternally grateful for the guidance and support during that stressful time in our lives. The hospice experience touched me deeply. So much so, that I decided to become a Pathways volunteer. As a hospice volunteer I provide respite for the family care givers and companionship for those in need. I am also a part of the Vigil Team, a group of volunteers that take turns sitting with a patient when death is eminent. We sit with the interest that no one should be alone during the end of life if they do not wish to be. I have a therapy dog, who upon request, will join me on a visit and provide snuggles and unconditional love. Pathways Home Health Care and Hospice is a wonderful organization. I highly recommend Pathways as a service and a place to be in service.

Pathways is not a good company!! Not only do I not trust hospice period, regardless of program it's…read morefrom, but this review is merely going to be talking about my personal experience with them via their "grief support" counseling! They will kick you out mid-care if you also have mental health issues and recieve GENERAL therapy for mental health, which is also a form of discrimination! I was receiving virtual grief counseling weekly through them, and not only what I said above, but also their therapist I had, Katherine, was lying to the supervisor about me not ever talking about my grief to her, when in actuality, I have been, but she also has been asking me to explain details to her about my other stressors too, which lead to my instincts to be honest with her. However, that has lead her to shift to only listen to those moments rather than my grief moments, hence the belief of hers that "I was never talking about grief" in our sessions, so I had stopped telling her my other details entirely with "I'm not going to explain more details about that because then you're going to say it's not grief" before she asked from then on. Still despite that though, the last session was an uncalled for the last session, with using the adamant excuse that she was ending my care because "I had other problems distracting me from grief"(literally still sticking to the story that I was not talking about my grief). I then just spoke to her "supervisor", Tom May, who, rather than make Katherine take accountability, instead revealed the real reason; he had Katherine kick me out mid-care, and according to what he said, other people too, because "we're no longer servicing those who have a counselor already"(his words). I asked him why specifically because I told him before that I have a general therapist who helps with my general mental health, but she doesn't specialize in grief therapy, hence why she referred me to them. He then said "we're short staffed and we have others who really need our care on our waiting list" and mentioned that it was the management's decision. Since that told me that he was saying in other words that those people's grief mattered more than mine and/or the others he kicked out(since he admitted he was kicking us out to cater to them on the waiting list, rather than just focusing on hiring more people if they were really short staffed), I then asked to speak to such management, Tom refused and kept saying "I'm sorry, I can't fix that", which I believe is utter BS because if they were able to suddenly make that change in the middle of our sessions, then the right thing can be done and have it be reversed back, but he refused with the "I can't" BS! Moral is, if you have mental health issues on top of your grief that you also receiving support for, do NOT pick this place! They will either deny you on the spot(I've had a lot of losses within 5 years, and have been unable to receive AN OUNCE of grief support within those years because all the places I've reached out to prior to Pathways have all said no simply because of my mental health history) OR they will kick you out mid-care, leaving you in limbo with unfinished grief treatment with the excuses mentioned above! They do not care about clients at all, especially ones that have mental health issues on top of grief, like most other grief places! It seriously is difficult for a mentally ill person to find support for grief for crying out loud!!

I had such a great experience visiting Right at Home! I especially loved how they bring local…read moreprofessionals and businesses together to connect, learn, and share resources around the realities of aging and care. The environment was incredibly welcoming meeting the team, seeing their office, and having real conversations over lunch rather than a formal presentation. That was my kind of experience! That same sense of care and connection carries into the important work they do, providing high-level in-home care and support to individuals and families during some of life's heaviest and most challenging seasons. Just as importantly, they hold their caregiving team to a high standard, investing in quality training and certification so families can feel confident in the level of care and professionalism coming into their homes. Thank you, Alex Real, Amri & Gulraj Shahpuri for the warm welcome and connection. Oh, & the great homemade vegetable soup. Grateful for the invitation and for the work you're doing in our community!

I had the pleasure of meeting the wonderful team at Right at Home, and I was truly impressed by…read moretheir professionalism, compassion, and genuine commitment to providing exceptional care. They treat every client with dignity, respect, and kindness while taking the time to understand each family's unique needs. Their team is knowledgeable, responsive, and dedicated to helping seniors maintain their independence and quality of life in the comfort of their own homes. You can tell they are passionate about making a positive difference, not only for their clients but also for the families who depend on them. I highly recommend Right at Home to anyone looking for trustworthy, compassionate in-home care. I look forward to building a strong professional relationship with their team and confidently referring clients who can benefit from their outstanding services.

I had outpatient surgery and was told someone needed to stay with me for eight hours afterward…read more Since I don't have family or friends nearby who could take time off work, I looked for a home health aide service and found California Seniors Care. The overall experience was very smooth--from meeting the care coordinator Natalie and signing the forms to making final arrangements by text. Everyone here was warm and helpful. A special shoutout to my caregiver, Candy, who was lively and fun. After I got home, I slept for a couple of hours, and when I woke up we chatted--the conversation helped me stay alert and shake off the grogginess from the anesthesia. Being Chinese, Candy understood my needs at home, and that cultural awareness was especially comforting while recovering on my own. Hopefully I won't need surgery again--but if I do, I'll be calling California Seniors Care!

I am so grateful that I found this medical transportation service. From the very beginning, making…read morethe appointment was easy, and Danielle, who answered the phone, was so kind, patient, and helpful. She made me feel that my dad was in good hands even before the ride began. Natalie Nelson was the wonderful person who picked up my dad from the hospital. She arrived earlier than our scheduled time and even texted me, saying, "Take your time." That meant so much to me because I knew she understood how stressful a hospital discharge can be. The hospital process was extremely slow, and Natalie ended up waiting for more than 45 minutes. But she never complained or showed any frustration. She continued to be so warm, patient, cheerful, and compassionate. What touched my heart the most was what my dad said afterward. He told me, "This lady is so nice! How do you know her? Is she your friend?" That says everything. Natalie treated my dad not like a new client, but like an old friend she had known for years. Her kindness was genuine, and I could feel that she truly cared about my dad--not just as a passenger, but as a person. During a difficult and stressful day, her compassion brought us so much comfort. I will never forget how she treated my dad with such dignity, patience, and kindness. It truly touched my heart. Thank you so much, Danielle and Natalie, for making a difficult day a little easier for our family. I wholeheartedly recommend this service to anyone who needs medical transportation. You will be in caring and compassionate hands.

This review is for the Health Center/Nursing home. My dad stayed here for about six months before…read morehe passed, and I just want to say how grateful we are for the people who work here. Everyone -- admin, nurses, CNAs, rehab, nutrition, activities -- was so kind to him and honestly to every resident we saw. They were always encouraging, always patient, and somehow always smiling, even on the tough days. You can tell they really care, and that made such a difference for my dad. Those small moments of kindness are something we'll always remember. Thank you to the whole team for taking such good care of my dad!

Super nice and yet a giant maze! I mean place for my father…read morein law It is in the oddfellows estate of the turn of the century as it's big but really California pretty here! Service is good and it's not cheap! Way nicer than the last two places he stayed at!

Excellent care after a week in El Camino Hospital!…read more Danny Austria was my 2 week Care Aide. Danny was excellent in alertness and friendliness . He helped me with home chores and exercises. Enjoyed talking with him. Polaris came to the hospital and Joseph Wilkes. explained their home care program very clearly. I recommend Polaris and I will recommend them.

My mom fell a few months ago. After surgery and rehab, she has also needed home care. I…read moreinitially worked with two other agencies in this process and the experience was not good. I had care workers who didn't seem competent, along with poor communication. I switched to working only with Polaris and I've had a very good experience. I've been working with Joseph, and from the beginning he has been fantastic. We've had easy, clear, regular communication, and flexibility, kindness and professionalism. The care workers they've sent out have been professional, kind and competent. These are stressful situations, and it would be much worse without the help and support of Joseph and his team. I am impressed with their service and care, and I am grateful.

Went well very caring nurses and doctors. Very organized and efficient. They are sensitive to the…read moresituation

Beware of hospice of the valley. They are clueless when it comes to giving comfort to patients with…read moreend stage lung diseases. After being forced to sign in a relative into this "hospice" one of their nurses told me the truth and said they are "still learning about how to treat patients" with respiratory distress. She was not kidding. This hospice was useless,incompetent and was very sadistic to my relative (the patient had never smoked in their life, was stable until the last 1 year of their life when they went on constant supplemental oxygen ) My relative died a horrible death , and suffered severely for the last 3 hours of their life , literally suffocating with this "hospice " care in el camino hospital. One of the hospice student nurses decided to reduce the oxygen flow for the relative, who was kept comfortable with the original level. It was the hospice doctors bad decision to lower the oxygen flow and then give morphine/valium/etc. After that, for over 3 hours, the patient suffocated and suffered great discomfort to death. They were literally Suffocating, And the breath sounds were not the usual end of life death rattle and not cheyne stokes breathing. (patient went into the hospice after getting stabilized by the ER department, then transferred to 3rd floor TCU. The hospitalists wanted the hospital room for someone else - it's a business, after all. So we were pressured into signing up our relative into this horrific hospice. El camino hospital hospitalists and Sutter /hospice of the valley knew we were in a vulnerable situation. ) In the last 3 hours of their life, my relative suffered with loud labored breathing, with a look of terror on their face. Never in the course of their illness did they have so much suffering, until the incompetent hospice of the valley nurses and doctors (in training) did their mischief with the patient. The relative had a pained desperate expression , looked like they were drowning, and we family members only stood by helplessly and kept begging the nurses for pain medication for the patient, which they did eventually. Maybe they were waiting for the approval of the hospice doctor. Family members foolishly trusted this hospice to help make the dying process a little easier. I'm very surprised the hospice nurses and doctors don't know much about treating /comforting patients with end stage lung cancer , COPD, emphysema, interstitial lung diseases etc. Because all of those usually, not always, end with respiratory distress for the patient. Kevorkian would have been more effective and sympathetic. The clergy man was the only competent and compassionate person we encountered. Maybe this hospice is only for dementia patients. Unfortunately, I've sadly seen two other relatives die in 2 different hospices (not "hospice" of the valley, and they suffered too , but the nurses and doctors were a little more knowledgeable and helpful. hospice of the valley is the worst. I understand the need for hospice, but do your research on which hospices are best for you or your loved one's condition/disease/illness. Veterinarians are more knowledgeable and compassionate to animals that need euthanasia. Even convicts on death row have quicker less unpleasant deaths , compared to what my relative experienced with this novice hospice.

In General highly recommend Sunnyvale gardens Would like…read moreto acknowledge a few people First and foremost the administrator Robert Pierce Social worker Sam RN nurse Meenu PT Deepak Business office Celest and Kayla

Disregarded hospital discharge notes for how/when to take medications. Did not schedule any follow…read moreup appointments as noted by hospital. We are now delayed over a month and follow ups regarding his health.

The caregivers are kind, patient, and really take the time to help with more involved daily needs…read morewhile still respecting independence. Communication has been easy and reliable, and it's reassuring to know loved ones are in good hands. Highly recommend to anyone looking for trustworthy in-home support.

There were several facilities that I called at least eight or nine facilities. This one Seniors…read morehelping seniors was the most reasonable and helpful. They were with me for two weeks after knee surgery. Every lady that came through here was so helpful and wanted to do so much for me around the house. They did an excellent job in taking care of my Home and taking care of me as well. You will not be disappointed to hire them as your caregivers.