I am a First Home Buyer who closed on my home in GA the 1st week of October 2024. One of the things…read morecaught during my home inspection was that the furnace was not working, and the fire did not stay lit. My realtor and I brought this to the sellers attention, and required this be one of the items fixed in the home. My seller utilized Accurate Heating & Air, LLC to come out and fix this problem. They claimed it was fixed, and provided the invoice they paid to this company, and claimed the fire stayed lit for 23 minutes to confirm repairs. This was in July of 2024.
Finally getting to closing in October 2024, I had not moved into the home, and no one was staying in the home. I started getting things moved in the end of November, and turned on the Heat, and to my shock it was not working. GA has been in temperatures of 30 Degrees, and it has been very cold, and this was unexpected. I remembered that this was a problem that was supposed to be fixed by this company, and so I reached out to the company to explain my grievance. Brian, who is the owner, I could not get a hold off and ended up speaking to his wife Meredith. After explaining the situation, and that no one had touched the furnace or even been in the home till end of November, she automatically claimed it was not her companies fault that the heat is not working, and that it was fixed in July. I advised I dont see how if this was fixed and no one has been in the home since, why all of a sudden the heat is no longer working. She stated they can come and take a look and see what the problem is and get me a quote, which I advised this is something I shouldnt be liable for and should be passed on to the seller as this was claimed to be fixed. I contacted the sellers agent and explained the situation, and she stated she would work with Brian on this.
The company finally came out on Monday, 12/2 to look at the issue. Meredith stated initially that her husband Brian would come out and handle this, but it was a different technician, Austin, who came out. I am not sure how long he was there, but I never got a call or response from any party that day as to what the problem was. Fastforward to 12/4 & 12/5, I reach out to Meredith on understanding what the problem was and received an invoice for service of $88.40. I believed this was the amount due for the work as stated in the invoice, and reached out to confirm when they could come out to do it. Meredith then states this was just an invoice for them to come out to look at the unit, and the estimate was going to be around $400. I decided not to continue with this company, as I couldnt trust the work was going to get done right, and so I advised she didnt need to complete the estimate and send. She then states that I still have to pay the Invoice as they came out to look at the unit. I told her that was very wrong, as this should have been a courtesy from them who originally did the work and claimed the heater was working when in fact it was not. She then threatened to go to the courts to put a lien on my home if I dont pay by 5pm that day. NO WORK HAD BEEN DONE & I was left with still a broken heater.
I would advise all parties to stay clear of Meredith and Brian, and this company as they have terrible customer service, and dont care about the client at all, just the money!
