Called on a late Saturday afternoon!! Extremely professional, friendly and got our air working within 30 minutes or less!! FANTASTIC prices.... so glad we found Accurate H&A using YELP...Gray, GA read more

Service was rendered at my home. The worker left without notifying anyone and left our garage door open. The rating was given because the situation was unprofessional. The woman sent a message in response to the rating. She then went back and forth arguing with my mom about the rating we gave her son. This was very unprofessional. Her name is Miranda. read more

I am a First Home Buyer who closed on my home in GA the 1st week of October 2024. One of the things caught during my home inspection was that the furnace was not working, and the fire did not stay lit. My realtor and I brought this to the sellers attention, and required this be one of the items fixed in the home. My seller utilized Accurate Heating & Air, LLC to come out and fix this problem. They claimed it was fixed, and provided the invoice they paid to this company, and claimed the fire stayed lit for 23 minutes to confirm repairs. This was in July of 2024. Finally getting to closing in October 2024, I had not moved into the home, and no one was staying in the home. I started getting things moved in the end of November, and turned on the Heat, and to my shock it was not working. GA has been in temperatures of 30 Degrees, and it has been very cold, and this was unexpected. I remembered that this was a problem that was supposed to be fixed by this company, and so I reached out to the company to explain my grievance. Brian, who is the owner, I could not get a hold off and ended up speaking to his wife Meredith. After explaining the situation, and that no one had touched the furnace or even been in the home till end of November, she automatically claimed it was not her companies fault that the heat is not working, and that it was fixed in July. I advised I dont see how if this was fixed and no one has been in the home since, why all of a sudden the heat is no longer working. She stated they can come and take a look and see what the problem is and get me a quote, which I advised this is something I shouldnt be liable for and should be passed on to the seller as this was claimed to be fixed. I contacted the sellers agent and explained the situation, and she stated she would work with Brian on this. The company finally came out on Monday, 12/2 to look at the issue. Meredith stated initially that her husband Brian would come out and handle this, but it was a different technician, Austin, who came out. I am not sure how long he was there, but I never got a call or response from any party that day as to what the problem was. Fastforward to 12/4 & 12/5, I reach out to Meredith on understanding what the problem was and received an invoice for service of $88.40. I believed this was the amount due for the work as stated in the invoice, and reached out to confirm when they could come out to do it. Meredith then states this was just an invoice for them to come out to look at the unit, and the estimate was going to be around $400. I decided not to continue with this company, as I couldnt trust the work was going to get done right, and so I advised she didnt need to complete the estimate and send. She then states that I still have to pay the Invoice as they came out to look at the unit. I told her that was very wrong, as this should have been a courtesy from them who originally did the work and claimed the heater was working when in fact it was not. She then threatened to go to the courts to put a lien on my home if I dont pay by 5pm that day. NO WORK HAD BEEN DONE & I was left with still a broken heater. I would advise all parties to stay clear of Meredith and Brian, and this company as they have terrible customer service, and dont care about the client at all, just the money! read more

I was extremely happy with the service I received. The repair was completed and the bill was much lower than I thought it would be. It was late when I called them and they still came out after dark to repair my air conditioner. I will definitely recommend Accurate to anyone who needs HVAC work. Brian was friendly and knowledgeable. I will call him next time I need anything else done to my heating and air unit. read more

Had an HVAC repair done on March for a Freon leak. After they came out to fix and recharged my system a few days passed and my system had an overcharge fault. Called them back out and they took some Freon out of the system. It worked fine throughout the summer. When I turned on the heat the overcharge fault showed back up. Called to schedule an appointment and had a service scheduled for the next day. I Asked what time they would show up and said sometime after 12 pm. They called the next day @ 11 and said the technician was 30 minutes away. I had to reschedule due to the fact I was still at work and the receptionist said it wouldn't be till later that day or the next day a technician would be able to come out. Next day comes and no call. I called the office back and that's when it became very apparent they didn't want to fix their mistake. The receptionist said the next available appointment would be December 1. I voiced my concerns and that's when the receptionist got real short with me and said maybe you should find someone else to service your system. The technicians that work for the company are great to work with, but the receptionist has a short fuse. I thought I found a HVAC company that was trustworthy but boy was I wrong. When I hire a reputable company to come out and fix a system I would expect it to be correct the first time or corrected if problems persist after repair. read more

Brian was great, came in a timely manner, was professional and got my air conditioner up and running quickly during the ga summer!