I am very happy with the new HVAC system from Ferguson Heating and Air. The salesman, Chuck, has…read moremany years of experience installing HVAC systems himself. He was great about explaining all of the options and giving me enough information to do a cost benefit analysis on various systems. He went over the payback period on different sizes of systems, heat pump vs. traditional heating and air systems, and whether to replace the upstairs unit at the same time as the downstairs unit. He answered all of my questions and did not try to up-sell me. He told me everything I needed to know to make an informed decision. Thank you!

I recently set up a yearly maintenance contract with Ferguson Heating and Air. The service tech was…read moreon time and efficient. In my case, they didn't have a filter for the size required for my HVAC system, but agreed to order it (no extra charge).

We used this company several times for HVAC needs. The response time was prompt and they were able…read moreto resolve our issue in a timely manner. If have HVAC issues, I will definitely use their services again.

Used this company, was sold a 2007 model furnace they passed off as 2017. Paid for warranties and…read morea NEW system less than 5 years old. Called because the unit went out less than a year warranty. The company said they would come out, but well over 5 days later, they have not come out. They have not been answering calls, or returning voicemails had to call a new one out, that is stating it is going to cost $2,000 (paid close to $3,000 for the initial new service) because they used a bad furnace unit, and they knew was for 2007 and not 2017.

John Bailey was truly a Godsend for our family during one of the most difficult times of our lives…read more After the recent passing of our mother, my brother and I have been doing our best to maintain her home. A few weeks ago, the HVAC system stopped working at the worst possible moment--right as temperatures were expected to drop. Living in Caroline County, Maryland, we contacted a local 24-hour HVAC company, and although they came out several times, they were unable to resolve the issue. Remembering that John had traveled from Atlanta in 2021 to install this HVAC system for our mother, we reached out to him for advice. JB and his wife, who are originally from our area, did not hesitate for a single moment. Within two days of our explaining the situation, John was already on a plane from Georgia to Maryland to help us. His dedication, compassion, professionalism, and commitment to standing behind his work are unmatched. At a time when we were overwhelmed with grief, John stepped in and handled our HVAC emergency with genuine care and urgency. He treated our mother's home as if it were his own. My brother and I cannot express our gratitude enough to JB Heating, Air & Refrigeration. John Bailey goes above and beyond for his customers, and his integrity and character truly set him apart from others in this industry. We highly recommend him to anyone seeking reliable, honest, and exceptional HVAC service!! Yulenda Ricketts & Bryan Dobson

A/C failed in the night I called the next day. He arrived early quickly found the problem and made…read morethe repair. The price was reasonable, for prompt and expert work. Very pleasant experience would definitely recommend.

I recommend this company to other homeowner, because their Service Team too the time to explain and…read moreeducate me on what my HVAC system needed for repairs. They also provided financing options due to the fact that my unit was over 15 years old. Very professional service!

If I could possibly give this company a lower rating I would. They are horrible!!!! And sent by…read moreAmerican Home Shield! Refuse them if assigned to you! Hours and hours trying to get a leak from the water dispenser fixed.

This is a great ac company. John confirmed our appointment and showed up a little early He had it…read moreblowing cold air and explained how it works. Very happy!! This is my AC guy

This business nearly BURNED OUR HOUSE DOWN. We purchased our home in Oct 2019. Our upstairs…read morefurnace began making noise and vibrating. We had a home warranty company come out, and they couldn't determine the issue. Well, a few weeks later our fire alarms went off since there was smoke billowing out of our 1 years olds bedroom. The wiring had apparently begun smoldering. We called out the fire department, and fortunately, the whole home didn't burn down, and our boy didn't suffer smoke inhalation. A minute or two later could have been a tragedy. I have just now looked at our old AC records provided by the Seller. I wanted to see the specs on the system that was installed. The plenum has completely failed and now we have to replace it. What I also found was that this company INSTALLED THE OLD FAN AND BLOWER MOTOR TO REPAIR OUR ATTIC FURNACE. To be clear, the basement unit failed, and they took the used parts (of a 20 year old unit) and installed them into our attic furnace!!!! NEVER hire this incompetent company. I am thinking I just might sue them for negligence. The newly installed unit was shoddy, and the repairs were negligent.

Short answer: poor communication and no one showed up…read moreto the appointment. Poor service, would not recommend to anyone. longer answer: My AC had stopped working so I had called this company to try and get it fixed, I couldn't meet with anyone the day it broke so i had asked to see if there was a time the following day , I was told that someone would contact me and schedule an appointment. I got a call that afternoon about scheduling an appointment, I was told that they would be able to come between 8-10. I gave my information and according to my call long I didn't talk to anyone after that. I got two confirmation emails about the appointment. The next day rolls around and it's around 8:10 ish and I call to give my gate code ( since I forgot to give it during the last call) realized They didn't' open until 9:00 that day so left a message and waited. called and gave my gate code and asked if there was an eta on their arrival. the person I talked with said they would ask for the repair person to call me with an eta. I waited Until around 10:20 and then called again since I had not gotten a response from anyone. Another person answered and I had to give all of my information over again ( had to do this about 6 times wiry different people). they tried to reach out again to a technician and said someone would contact me soon. 10:40 rolls around and no response, needless to say no one could help me since they couldn't get in contact with any technician and couldn't tell me what was going on. I called a different service and canceled this company since there was such a lack of communication. About 4-5 hr later another person calls me from this company ( the person I had scheduled with yesterday had a different number from the website number for some reason) and told me that I had called her again and canceled yesterday because no one would be able to come ,( my call long only shows one call where I actually reached her and we just talked about scheduling) there was no cancellation email or text saying the appointment had been canceled , no one during the morning mentioned that the appointment might have been canceled so I was unaware that that was ever a possibility, and I has no recollection of even talking about that. The worst part is that Diana made me feel like it was all my fault and I should have been aware of this the whole time. I felt very upset and it seemed like she was blaming me for her mistake. We hung up , and a few minutes later she had the gall to ask if I wanted to reschedule, after the poor service and lack of communication. Needless to say if I could I would rate this zero stars but I can't, the only positive was a few of the people I talked to in the morning seemed to want to try and help me, the rest made me feel like I was bothering them

Maintenance Unlimited was prompt, responsive and more thorough than any of the other HVAC companies…read morethat we have used in the greater Atlanta area. We signed up for a one year maintenance contract to check out our system twice a year, and the price was less than half of what we found at some of the competitors. I strongly recommend them!

Apparently I was a supera**hole when dealing with this company, my wife wanted me to apologize but…read moresupera**hole refused, after purchasing a new unit with American Freedom my home is the coolest it's ever been, several other companies said they could beat the price but not a single one of them were true to their word, I'd recommend American Freedom over any HVAC company in GA, I'm ashamed of my previous behavior but honestly I'm still the same jackass but not when it comes to American Freedom, they are truly worth every single cent!!!!

They worked on my A/C unit before, I was having issues with having little to no air flowing in…read moreother rooms. Repairman suggested I close other vents in other rooms. (Did Nothing) Came out a second time because my house was 78 degrees.. turned AC on and hot air was blowing which caused temp to rise to 80 degrees. Repairman came out and gave me Freon ($200+) which was fine as long as my AC was working. **Privately suggested I use him on the side for any side work with the unit** After Freon was filled, it blew cooler air that day. But of course the weather changed and I didn't need it anymore for weeks, so I shut AC off and used my space heater for just my master bedroom. A month later the weather changed so I decided to turn my AC back on, HOT AIR flowed once again. Called American Freedom again, and was told that the Repairman that I had no longer worked therm smh. Booked an appointment and got a text message that my Repairman was on the way around 11am when my appointment was scheduled for 2pm... so I figured maybe his other appointments cancelled so I thought "cool I'll hang around" LOL waited a hour and called... they told me he hit the accept job by mistake. (Rookie mistake)- waited for my 2 pm appointment which was 2-4 at 4:20pm no one showed and never even got an apology for it either. At this point they're very unreliable and I feel not experienced. It's weird because my mom used them for over 10 years and swore they were the best.

So Justin from Berry Good Heating and Air came to my home and lied to me about what's wrong with my…read morefurnace. He used scare tactics and backhand insults to try and sell me a new unit costing $3400. He was in and out with my $100 after being there about 10 minutes. These are the people that make it hard to trust these home service businesses. I would stay far from these guys. I have an old friend that happens to be an Engineer and a HVAC tech. He has worked on my furnace and A/C over the years. He was not available until after hours and I wanted my air back on faster because it was so cold, so I decided to get these guys out sooner. Terrible mistake! Justin thought he could run a fast one! He removed my fan and pointed to a vent that is designed to be there and tell me that is the reason Carbon Monoxide is going to come up through my vents into my house and kill us! Disgusting! Sooooo dishonest! My guy actually tested the fan and the circuit board and identified the actual issue, which didn't require the unit replaced just the fan and the circuit board. My initial code was the pressure switch stuck open/closed btw.

I would give zero stars if I could. I am filing a report with the BBB. They did a horrible job…read morereplacing our air conditioning units and our furnace about a year and a half ago. I had another company come out and inspect everything. Turns out they did a horrible job installing everything and we have had C02 leaking into our crawlspace and pulling back into the blower. SO DANGEROUS!! I am so horribly unhappy. After calling them back multiple times to fix things, I am SO GLAD I called someone else to fix this crap. Do not hire them.