Contacted them for a quote to finish an already started HVAC system. Tech came out and wanted to…read morecharge me $88.00 for the visit and told me they could not complete the job. I told him, no one mentioned anything about a charge for a quote and I went to the site and showed him, it clearly states FREE ESTIMATE... "Oh that's for new installs"... I spoke to a person to setup the appt and that wasn't mentioned, and again this morning to confirm the appt and that was not mentioned as well. See pictures.

Chris came out to do an assessment and give me a quote for a full furnace and AC replacement. He…read morewas very friendly and listened to the particular needs of our home and explained everything. Chris, as the sales person, was generally quite accessible throughout the process. He had allocated two days for the installation. I noticed after the second day that the job was not fully complete, as expected in the two days (I had carpet cleaners scheduled two days later and wanted to make sure they were done). They came back for part of a third day to complete it. The installation techs were very friendly and explained things to me. It went a bit over the time expected but the job was completed well. So far the system is working marvellously.

Mr. Rowell came out for last minute HVAC emergency we were having. We had an extremely clogged pipe…read moreand he came and addressed the situation quickly and efficiently. He explained to us what was causing the problem and within an hour we were back running! Highly recommend his company!

I've used Great Works Heating & Air Conditioning twice over the past year and have had excellent…read moreexperiences both times. The first visit, he diagnosed the issue within minutes, explained exactly what part I needed, and even pointed me in the right direction to get it so I could install it myself the next day--saving me time and money. This most recent visit was just as impressive. He came out first thing Monday morning and helped trace down a strange voltage issue that kept our heat from coming on. Instead of pushing unnecessary replacements like I'm sure some companies would have, he carefully isolated the problem to a loose plug on the furnace control board. He reseated it, and within minutes our heat was back up and running. Honest, knowledgeable, efficient, and clearly focused on fixing the real problem--not upselling. I highly recommend Great Works to anyone needing reliable HVAC service.

Very professional, and knowledgeable. We hired Esquire Heating and Air to install our AC unit and…read morenew furnace. We were highly impressed with the service. I

My condo heating had been working very poorly for a while now. Esquire came out and checked it out…read moreand gave me a thorough breakdown of everything that was going on. He gave a good explanation, serviced my unit properly, a good rate, and even came back out 2 weeks later to check on things. I was very pleased with the experience.

Excellent service and very good price I will hi recommend…read morethis guys Thanks bunch and I will do business again*****.

What a wonderful experience with this company! They were able to get us in same day for our air…read moreconditioning fix when no other company could get us in for over a week. Great service, honest company, what more could you ask for. Definitely not someone who is going to take advantage of you and will do the best thing for you and your home. You can tell he always does the right thing and will fix your house as if it's his own. Definitely will be my first call if we were to have any issues in the future. Thank you so much Eddie!

Vining Heat & Air does a great job. Honest and fair prices…read more They try hard to help get you back in operation. They actually made the extra effort to fit us in their busy schedule the other day. I would recommend them to anyone and I will not use anyone else.

AC ran with a loud, rumbling noise. I contacted Michael Vining on Wed, 6/11. He had a service…read moreperson stop by the same day who advised we needed to replace the blower motor wheel. Michael called an hour or so later stating he would need to order the part for overnight shipping. He also suggested we replace the unit for $7500 because "they're not supposed to last 27 years." I declined and requested he order the part for repair. On Thursday, 6/12, I called Michael at which time he stated the order was submitted and should arrive between 10am-2pm that day. He, once again, attempted to upsell by telling me he was of the opinion a new unit should be ordered. Note: Only the blower motor wheel was diagnosed to be the issue. Less than $100 to replace! I did not hear from Michael further on Thursday. I contacted him on Friday, 6/13 and left a message for a status update on the repair. He called back hours later, stating the part did not arrive. That his deliveries run between 10am-2pm. I asked if he tracked the order and was told he did; the order showed as delivered but the actual delivery was not made. Michael did not offer to contact the delivery company or the supplier for clarification. Instead, he told me he would update me once he received it, hoping it would arrive on Friday. He stated it may not arrive until Saturday and if that was the case, he would let me know and send "one of my guys" over "right away" to finalize the repair. We did not hear from Michael further on Friday. I called him again Saturday (6/14) morning, leaving a message for a return call with status. He called hours later, leaving a message that the part was received but we would need to wait until Monday for the repair!!! Michael was well-informed during each call and voicemail left for him that I have a serious autoimmune disorder, to include a significant respiratory illness. Although this was shared with him, his tone and words during calls were dismissive in nature. It is doubtful the part was actually ordered on Wednesday. His primary goal was to upsell the replacement. When we talked on Thursday, he again emphasized the age of the furnace while ignoring the fact the furnace was fully operable, minus the blower motor wheel. I had a family member who specializes in HVAC (in another state) contact Michael. During the call, my relative was concerned the part was supposedly overnighted but not delivered. My relative offered to overnight it so Michael's guys could install it next-day. Michael was clearly offended as noticed in his tone. To tell a customer they will need to wait another 48+ hours for a repair shows lack of customer-focus and overall human decency. Either Michael did not order the part on Wednesday, the supplier was delayed in shipping the item and/or the delivery company was late in their scheduled delivery. Whatever the case, the customer should not bear the consequences of delay caused by another party. I returned Michael's call Saturday and left a message. I reiterated his assurance that if the part was received Saturday, he would have someone install it "right away." I expressed our home was 82* inside. I asked that he have someone repair the same day or some time on Sunday. I have not heard back from Michael. This is an absolute demonstration of failing to reflect the importance of customer satisfaction. The convenience of a weekend off should never outweigh the needs of a customer who has expressed dire need for A/C. As a business owner, it would help for Michael to establish a healthy balance between customer satisfaction and personal profit. The lack of honesty and integrity from Michael is hurtful and shameful. Earning the trust of the customer is key!

My husband and I are retired and on a fixed income, so we try to be careful with home repairs. When…read morewe discovered a leak from our attic air handler on May 26th, Premier Comfort Services responded quickly, which we appreciated. However, we were charged $421 for draining the overflow pan and "clearing the line," even though the technicians did not appear to test the pump or verify the line with any tools or water. We later spoke with their senior technician, Justin, who reviewed the system and told us we would receive a $200 refund due to the initial misdiagnosis--regardless of whether we moved forward with additional work. We only received a quote for a full replacement (not the split unit quote we also requested), and ultimately could not afford the replacement. After several weeks with no refund, we called and were told something completely different--that the $200 would only be a credit toward future services. This contradicted what we were told in person. We may be older, but we are not forgetful. It's disappointing to feel the story changed once we declined a major purchase. We hope to see more transparency and consistency from service providers, especially for retirees on fixed incomes.

We had a concern with the water being discharged from our air conditioner coils so we called Scott…read moreand asked him to take a look. Scott inspected the air conditioner, showed me what was causing the issue, and said I could do an expensive repair but if it was his house, he would not. He said it would not impact the function nor the life of the air conditioner. What more could you ask of a Heating and Air company! I would highly recommend Scott and his company.

I wish I could give the guys a 10 star rating! We had a new HVAC system installed at our old house…read morein East Atlanta; new ductwork, condensers, EVERYTHING!. Everyone came out and did a fantabulous job, knocking it out in less that 2 days! I cannot recommend them highly enough for their work; attention to detail, professional, friendly and extreme work ethic. Do yourself a favor.. call their office and schedule a checkup or replacement... you won't regret it!! Thanks guys!

The George Gary team did an excellent job installing our two American Standard AC systems. They…read morespent considerable time and expertise in insuring the units were properly located and leveled. The team was courteous and clearly communicated their progress. We would definitely utilize George Gary and team again.

Long time customer here. I had an issue with a new HVAC system they installed where the furnace…read morewouldn't turn on at all and I called them to Come out and never got so much as a callback to say we're busy or anything. It was unusual so I called again and still no response so I can't stand by this company when I can't count on them to backup their products

Fast appointment scheduling, professional and knowledgeable service and staff, and a great…read moreinstallation experience with follow-up check-ins at a good price. And of course, our house is cool now. Highly recommended!