I came into the downriver surgery center Friday, May 8th 2026 to have two molars extracted under…read moreanesthesia by Dr. Alejandro (Alec) Arango. I was referred to him specifically because I have a debilitating fear of the dentist after a traumatic experience. My sinus cavity was perforated in the event of the first procedure. I came back to the center Wednesday, May 13th 2026, after calling the emergency number because I couldn't hold air in my mouth, as there was a hole in my sinus cavity that the air was leaking through. I sat in the exam room for about 10 minutes with my mother, waiting, before Dr. Alec rushed into the room and began telling my mother and I how this was not his fault, and that it was absolutely something I did to cause this issue. For about 45 minutes to an hour I sat in the exam room and was laughed at for needing to be sedated for the procedure to have the issue fixed & told multiple times that I really don't need the sedation. I tried to explain to him that I wouldn't be able to get through the procedure awake, because I absolutely can't handle the sounds, the way it feels, any of it, while having a panic attack because I was humiliated by the entire conversation at this point, and because I was terrified of having a second procedure done. After this I was taken to the operating room, and put to sleep for the procedure while my mother waited in the waiting room. My mother reports that when I woke up, she could hear my screams from the waiting room. When I woke up from the anesthesia, I was in excruciating pain. I was begging for help, trying to tell the doctor and nurses how much I was hurting, but they were just talking over me, to my mother, tell her that this is normal when waking up from anesthesia. I began screaming that I was awake and I was in agony, to which it still took the doctor about 20 minutes before he came back with numbing medication. Then, without warning the nurses held my hands and legs down, and the doctor injected a needle into my sinus cavity with the numbing medication as I screamed. I was still very out of it from the anesthesia and was not expecting them to do that in the slightest, so I fully panicked when they held me down with no warning, and couldn't help but try to get away from the amount of pain that the injection had caused. Words cannot explain the amount of terror and pain I felt in that moment. I am writing this review 6 days after this experience, my face has still not regained full feeling and the whole side of my face is bruised. Dr. Alec called me at around 8pm the night of my second procedure, asking about my wellness, to which I told him exactly how I felt in those moments, how I don't believe he had numbed me before I woke up from the second procedure, and that I would never be back to his building again. He attempted to lie to me about my experience and tell me that what I experienced wasn't the way that things actually happened. Then asked that I please allow him to continue to be my doctor, to which I said absolutely not and I would never be back to his building, again. This phone call lasted 14 minutes. Dr. Alec then proceeded to schedule a follow up appointment for me, without my knowledge. I was called the morning of, and I had to explain how I told the doctor I would never be back 2 days prior. This entire process has been humiliating, traumatizing, and extremely, horrifically painful. This has taken a huge toll both on my mental and physical health. I would not recommend ANYONE to this facility.

This place saved me from looking like a toothless idiot the rest of my life after a major spill…read more Thanks to both Docs for going above and beyond to repair my teeth. 100%, 5*

Always a great experience, I've been going to Wyandotte Family Dental for over 15 years and never a…read morebad experience. Fabulous staff, great dentist and the absolute best dental hygienist! Highly recommend WFD to anyone looking for a new dentist.

The staff is very personable. The doctors are patient and kind to kids, but direct and real about…read moregood dental hygiene. The hygienist are thorough. Their appointments do book up fast, but that is because they have a lot of patients, it's understandable to wait for good service. The front office staff are efficient and helpful. Highly recommend!

They were beyond excellent! I cant say enough about how perfect this experience was for my sones…read morewisdom teeth extraction. He was very scared. They made him comfortable then they performed the procedure without issue. Great experience thank you!!!

My daughter had a very traumatic dental experience before coming to Dr. Flemming. Needless to say…read moreshe had a lot of anxiety about anything dentist related. Dr. Flemming and the entire staff made her feel validated and were very supportive and empathetic about her fears and anxieties. Dr. Flemming did an absolutely amazing job! I was very impressed with how well she was treated and I highly recommend Dr. Flemming!

Dr Ho was kind and compassionate. I had to have an extraction and was considering an implant. He…read moreexplained the procedure in detail and gave me time to decide whether I wanted the implant right away, or to come back. During the procedure he explained what was going on. I highly recommend him. Very patient and informative. Painless!!

I had to see Dr. Ho because I had a molar tooth that was broken at the gumline. I saw Dr. Ho for…read moreextraction and I was greatly please with his bedside manner and the ease and quickness he removed my tooth. Within 10 minutes of being in office I was numbed and my broken tooth completely removed. I would recommend Dr. Ho to anyone. Office staff was extremely helpful with insurance.

I had a toothache on the top and bottom of my right side. I randomly called the office and they…read morestayed overtime so I could be there last appointment because I was in so much pain. There was nothing the Dr. Could do because I was so infected my tooth wouldn't even numb to do anything, so he gave me a prescription to cure the infection and pain meds for my discomfort. After two days I still was infected so his extremely kind wife gave me a different antibiotic which did the job then I went into the office after business office so the Dr. Could help me. He was so busy with his appointments plus he is a dental professor he could only do it at 6pm. Who does that? What dentist or doctor would go out of there way to help somebody like that? None I no..I WILL NEVER GO ANYWHERE ELSE, THE RECEPTIONIST,DENTAL ASSISTANT, THE AMAZING DR.MARKOFSKY AND MRS. MARKOFSKY ARE ALL BEAUTIFUL GENTLE CARING PEOPLE. I am blessed and greatful to have found this office.Thank you GOD and Thank you Dr. MARKOFSKY FOR HELPING ME. SINCERELY LISA BYRNE 2014

The office staff -completely ridiculous Wait wait wait -…read moremanagement As lazy as it gets . Never seen it multiple multiple workers sitting around doing ...well... nothing Why does the manager have to have each client wait over an hour to two hours for her to schedule you an appointment or go over payment it's weird every time to scam people

Their services are overpriced. Their work is shoddy and their customer service is terrible…read more My husband had his dentures made there and one of the front teeth fell out. Since his dentures are still under warranty, he took his top plate to the office and they wanted to charge him $73 for an oral exam before they even looked at the denture! What?!!! We are not talking about toothcare, we are talking about a broken piece of hardware that THEY made! Look elsewhere for your dental care! They are so bad, that the BBB does not even have a rating for them!

Not making someone call back in May to schedule an Appointment; however I do believe it wasn't the…read morepersons fault due to a Dentist shortage both in Monroe and Wayne County. They did offer me an appointment in a week and the problem is. I have to find a ride. I'm giving a 5 star review for believing me that my situation will be an emergency soon.

Been quoted a price for a root canal. Everytime I call the price changes. Took months to get an…read moreappointment so now I'm in pain and paying the final price. Spoke with office manager Kim Malone she advised she doesn't listen to all the calls in the office. And that she couldn't help the situation with her staff quoting me several different prices. She read the notes and saw that I called in several times confirmed the procedure. Did my due diligence. I'd advise going else where if you need to budget in a root canal. Inflation is in full effect here depending on which staff member picks up the phone. Response from the owner 21 hours ago We always appreciate feedback and strive to provide great service to every patient we see. As we discussed on the phone earlier, the nature of your appointment changed after your consultation, which also affects the payment portion you would be responsible for. The consultation focused on developing a treatment plan You were presented different treatment options and those quotes for each option were accurate. We regret any misunderstanding. I asked for two options. Finalized my choice before I left this office to the cheap option. Obviously not worth their time. The called while I was working. Didn't get to the massage til after work 5pm. They canceled my appointment. So now I am left in pain trying to find another appointment. And they won't return my consultation fee that was supposed to be applied to the root canal. I would highly recommend getting everything in writing and paying for it as soon as they give you your first total that you to agree upon. I guess I like to know what I'm paying for.