Have been trying to get a window repaired for almost a month. calling office number gets no…read moreresponse except an answering machine. When texting it takes days to weeks to get any response, with no helpful information. Paid approximately half amount owed to build window replacement and have heard nothing since. Would not recommend at all. Sounds more like a scam company.

Reached out to several companies to repair a second story cracked window including some of the…read morelarger corporations. Glass Guru of Katy communicated well, did not require a trip charge to quote, and was almost half the price of the other quotes received. Service was excellent the day of with the tech reaching out when he was on his way (which was within the window). Plus they also take credit card which was great!

I had glass cut for my tables. Everything went as expected and the price was very reasonable. It…read moreis nice having a company like this in the area and should I have additional glass needs, I will call here! Thank you! I enjoyed the experience.

I called Ray on a Sunday morning on Memorial Day weekend not expecting anyone to pickup. He…read moreanswered, asked very pointed questions to understand the problem and then he offered to come fix the broken glass so we didn't have to worry about it on a holiday weekend. Ray did a beautiful job on the repair of the antique door and his pricing was great. I am very happy I spent my money with Ray at Brenham Glass!

Professional and easy service. I had a broken sliding glass door window on my ranch and was easily…read morefixed by Gary and his team very responsive on phone and text. Did a great job was replaced within 24 hours of contacting gary

I talked to someone there and had an appointment. They did not show up at all. I'm glad they didn't…read moreshow up because the reviews saved me a lot of money. I hope they get things under control.

Avoid at all cost. Major red flag warning!…read more Was referred to this guy/company. I text to verify he/they serviced my Zip Code. He said he did. I followed up with 2 basic questions: 1) what kind of frames are the windows they install & 2) who manufactures the windows they install? He avoided answering those two basic questions I asked through text. The next day, he called me 5 times within 4 minutes. I missed his calls, apologized for missing his calls. I again text asking those two questions. He refused to answer through text. Major red flag! Avoid and use someone else!

They were quick to respond to my request, very fairly priced, did excellent work replacing my…read moreglass, showed up when he said he would and didn't make me wait forever to get it done. I will call them back in a heartbeat if/when I need another window repaired.

I'm so impressed. I reached out Serene Glass to repair a…read morefull door glass that broke. They came over Saturday and measure and inspected to ensure he could replace it. I had 2 half door size windows replaced and the full size window on my door. The entire experience was amazing. Great price, great value and excellent craftsmanship. I know have a "Window Guy". Thanks again Mansoor.

We recently worked with Serene Glass to fix a unique defect in our frameless glass showers that…read moreothers were unable to resolve. Mansoor and his team were wonderful to work with. From the start, Mansoor was able to identify the issue just through pictures and conversations, and then promptly scheduled a visit to fix the problem. They were extremely accommodating with both pricing and scheduling - we would highly recommend Serene Glass and will use them again in the future.

Nancy and her crew can take care of all your glass needs! They put in a frameless shower door and…read moreenclosure in my parents house. She has also helped me repair my framed shower door. When I put in a new shower, Columbus Glass will be the one I call!

Would not recommend this company. Came home Thanksgiving evening to find a bird flew into our…read morewindow and shattered it. So we called Columbus Glass & Mirror that next Monday, November 26th, and spoke with Jean about getting a replacement installed. Jean said someone would be right out within a day or two. First week came and went, no one showed up. 2nd week: I called again, spoke to Jean, she said she'd check as to why no one had come. The following afternoon, I received a call from Andy and his helper who indicated they were right down the street and would be right over. They did come, measured the window, and said they'd need to order it. I asked Andy at least 5 or 6 times if they'd need to install the replacement glass from inside, he repeatedly said, 'no, the work would be performed from the outside only'. Andy said they'd contact us when the ordered glass arrived at their shop for installation, and probably within the next few days. Another two weeks went by, and I called Jean who returned my call and provided me with a verbal quote for the work. I was astonished to learn that the replacement glass had not even been ordered yet. Christmas came and went. I called them again to ask when they may be out to fix my broken window which was now everywhere due to the heavy storms right after the holiday. Spoke to Jean again. This time I asked if I could speak to the manager. Jean told me Nancy was her name, but would not put her on the phone. Instead, she kept putting me on hold, and then returning with messages from Nancy. I asked, "Is this how you treat all your customers?" Jean said, no, but put me on hold again. Finally Jean said that Nancy said that they would give me a discount for all of my trouble. I got a new date of January 2nd and a time of 10 am for the install. The morning of Jan. 2nd, 10 am came and went, and Jean called me at 11:30 am to tell me it would need to be another day because all her guys called out sick. I told her it needed to be that day because I took off from work, and she put me on hold again. Finally, she said 2 pm. But just before 2 pm, Jean called to say her guys were running late. They did finally arrive and guess what? All the work needed to be performed from inside. My wife asked Chris if the silk draperies needed to be moved, and he said no. She repeatedly told Chris to let her know if those silk drapes were in the way, to let her know so she could move them. While working to get the broken glass out, Chris reached up to grab the silk drapes and push them to the side, hands covered with silicone and oil. My wife hollered at him 'NO!' in order to keep those custom draperies from being stained permanently. Chris immediately stopped (whew, it was a close call because he did almost ruin the drapes), turned around and yelled at my wife: "YOU MEAN I CAN'T EVEN TOUCH THEM??!!!!" And then he stormed off and went outside to pack up and walk off the job, as my wife was yet again explaining why she had asked him not to touch the drapes and let her move them if they were in the way. Things really didn't get much better after this. Chris eventually calmed down and did install the new glass, but never offered an apology to me or my wife. The trim on the outside is a mismatch and does not fit well as it is the wrong size, and they scratched the molding or the aluminum frame around the window in multiple areas, so now it is white instead of dark black/brown, and it is highly noticeable. I cannot believe we waited for so long for such an undesirable end result. To surmise, it was not worth the wait. And our discount amounted to very little.

Excellent service and price!!!!! They were on time and very honest and friendly. I will be using…read morethem again.

Owner came and delivered when no one was available the item when I went to the store in person to…read morepickup the order.