Sometimes installing windows can be a pane, but Houston Window Experts makes it easier than…read moreexpected. I used them twice for different houses, so that alone is a testament of my good experience with this company. On my latest install, they were professional from start to finish, although not perfect in some areas (more on that later). I'll start with the issues, and then close with the positives. On our first house, I encountered some disappointing challenges during the execution/installation phase. Our garden was trampled on, one of the windows were installed on the wrong spot, and a light fixture was damaged and the crew tried (poorly) fixing it without notifying me (all caught on CCTV). With all that said though, the company stands by doing the right thing and resolved everything on a timely manner. How it was handled was much appreciated and influenced me to use them again and refer others. On our second house, almost everything went smoothly. All windows were replaced in just two days! Just encountered a minor hiccup when a wall was damaged and a worker claimed it was pre-existing. Luckily, I purposely took before-photos and was able to provide evidence that it was not pre-existing. In the end, it was fixed within satisfaction. As for the positives, I really have to give credit to Milton, the supervisor on the second house. He was very professional and accommodating. On one of the windows, he found water damage and pointed it out to me instead of trying to cover it up. The damage and source were all fixed. Seriously, he could have moved on and I would have never known! All the windows were installed to my satisfaction. Few minor quirks remained, but possibly due to the window manufacture (or so I was explained). Also appreciate how floors snd countertops are covered to prevent/reduce damage and dust. I recommend this company. Here are some tips before using them (or any other window company): - Take lots of photos of each window before the work starts. Ensure to get several close ups and different angles of the trim and corners, both inside and out. Ensure good lighting for a useful photo. - Check with your HOA to see if it's the window replacements are allowed. Some care about colors of trim and grid vs non-grid. - Expect the order to take several months to come in. Get your quote early if it's a house you plan on moving in.

Don't look elsewhere. They are brand neutral, knowledgeable, skilled and experienced. No mess,…read morequick and courteous, honest and fair.

Ken is amazing! He was one of the only ones who got back to me within 10 minutes and was willing to…read morecome out the next day! My window was smashed so I needed this repaired asap. He ensured I felt safe so he put a temporary glass in for me. 1000% recommend his services!

Great communicator and came out quickly. I really appreciate his willingness to do a smaller job.read more

This company feels like a scam. I paid a down payment for a glass installation, but no one ever…read morecame to install it. Every time I call, they give me the runaround and promise that someone will call me back, but no one ever does. I still have no installation, no clear answers, and no refund. I strongly recommend avoiding this company.

DO NOT USE THIS COMPANY!!'…read more My front door glass shattered and I reached out to Glass Doctor of Katy for an estimate on repairs. The tech came out a few days later, took measurements and said I would get a quote in an hour. This is when things went south. I waited 2 days before finally calling the glass doctor office and was sent my quote. Almost $800 for the replacement, which was a fair price and I put down the deposit for half of the total cost. Window was ordered and told 10 days it would be installed. 10 days goes by and nothing. Finally after 3 weeks glass arrives and guess what, it's too small. Had to wait another 2 weeks and now the glass fits, but is dirty in between the 2 panes. Tech installed the dirty glass and I haven't heard from them since. Was supposed to have new glass and reinstall He also left the frame on the inside of the house off.

Fabian was great. He was able to get the glass replaced quickly, it comes with a warranty, he…read moreexplained the whole process and used quality materials and matched my other windows perfectly. He made sure the area was clean and no broken glass was left behind. I highly recommend him.

Awesome service! Fabian and I spoke on the phone about a quote which was the best price i found…read morewith the best warranty as well. Upon discussing the job further we found out I was out of his service area after he had given me the quote. He was kind enough to make the hour drive out to get a look at the window as well as kept the same great price he had quoted me. On top of all that he had a great attitude when he arrived and was one of the most friendly people I have done business with. If you are looking for glass repair I couldn't recommend anyone else any more highly.

I had a very large window shatter. Likely due to house settling. Katy west glass retuned my call…read morewithin minutes. They were out within a hour and only took two days to replace my custom window. Mike was the best. Great communication, great price and a hard working team that did a great install. I wouldn't hesitate to use again.

From the owner: You can trust that your glass installation will be completed quickly and correctly when you call…read moreKaty West Glass, the professional glass service of Katy, Texas. At Katy West Glass they specialize in new window installation, window glass replacement, insulated window installation, new shower door installation, shower door replacement, storefront glass installation, and storefront glass repair.

Zero stars! The worst experience ever. I called for a simple window fix and repairman said he was…read moregonna come out. He blew me off with no excuse ...THREE CONSECUTIVE TIMES. I really don't know how they're still in business.

We were very pleased with Luis and his professional installation crew. They were…read moredependable/reliable with installation schedules provided. Luis stayed involved throughout the process and was always available to answer questions. The window quality was awesome and I would highly recommend them...as we already have to neighbors and friends.