I had my first dental appointment in three years today and, like many patients, I was nervous. The hygienist was wonderful and made me feel comfortable. She answered all of my questions with patience and helped ease my nerves. Unfortunately, my experience changed dramatically once Dr. Patel came in. His approach was judgmental, dismissive, and unprofessional. I was made to feel inadequate simply because I did not know the difference between certain types of x-rays. I had already taken the time to confirm everything with my insurance company before this appointment, but even if there was miscommunication, there is no reason for a patient to be spoken to with such negativity. What was most telling is that another employee felt the need to apologize to me afterward. That alone speaks volumes. As a result, I canceled the appointments I had scheduled for my children later in the day because I would not subject them to that type of treatment. It is disheartening to have such an experience, especially after working up the courage to return to dental care following previous negative experiences. While the hygienist was excellent, I cannot in good conscience recommend this practice under Dr. Patel's care. I will be seeking a new dental office in the area. read more

Charged me for service I never received and after 3 separate unsuccessful attempts to get the issue corrected and charged for what was actually done I had to pursue the issue through my card company. The office confirmed they overcharged by more than $400 and said on 3 separate occasions they would refund but failed to do so each time. 3 strikes and you're out with me. If you're new with these guys and that voice in your mind starts saying "something's not right here" I suggest you listen to it. read more

My family of 5 will be relocating to a more professional establishment. I presented to a scheduled appt that was confirmed prior and I called twice before leaving my job. The roads are very icy due to the inclement weather. Long story short, they said I'm not in the system and my appt is actually a month out from today. Dr. Patel's office staff is going to cause him to lose patients. I wish he knew about their lack of regard for their error. read more

They were fine for the most part, but I, like many other people that I've talked to that have been there and reviews that I've read, feel like Dr Patel is part dentist and part salesman. I'm pretty sure he tells every person that visits that they have cracks in their teeth from grinding and need a special $400+ mouth guard to wear while sleeping. I along with my wife have never grinded our teeth. Probably will find a new dentist. read more

Truly, this is the worst dentist I've ever been to. They tried to do three procedures in one appointment and I didn't have enough anesthesia. I was in so much pain. I was crying. I would never recommend them. They are not user-friendly. Then they sent me a bill for a portion that was not covered by my insurance, (9 months later), and would not give me an itemized invoice. I had to call them three times for this to get clarified. Then a week later they turned around and sent my bill to collections. I think this is really bad customer service. Judge for yourself. read more

The dentist was very rude. would avoid as a new patient. borderline predatory in their practice.

This business is not ran as a customer friendly environment. They charge a late fee of $62 if you notify them day of appointment that you are sick and won't be able make the appointment. read more

Both my family and myself have coming here long before Dr. Patel took over and we have been pleased with the results. I deal a lot with the hygentists and they have always been friendly. Dr. Patel himself is very friendly and takes the time to explain everything either his staff or the hygentists are doing, and why it needs to be done. read more

I'm only giving one star because I have to give them at least one star to make a review... this place is terrible the younger dentist does not know what he's doing and messed my teeth up and gave me an attitude when I showed him my issues.. everyone there is arrogant and disrespectful do not waste your time and money coming here just to be disappointed I spent thousands of dollars just to be let down I did not leave feeling more confident about my teeth. The dentist did the bare minimum to fix my tooth he didn't even attempt to make it look natural and he also did my wife's teeth she had a couple fillings but he didn't smooth it off and still left openings in her tooth which cause more problems to make matters worse they decided to cause harm to the environment by wasting paper and sending me a note in the mail stating that they can no longer see me..? Why would I even come back!? This place is a joke DO NOT COME HERE read more

I am very lucky to have found this dentist!!!!! Everyone is always kind and happy to help answer any questions I have....I would recommend to come here for anyone!!! read more

Dr. Patel filled 3 of my teeth in November. The fillings caused horrible pain. He had to remove those fillings and replace them with a sedative. I was instructed not to bite down on anything with that side of my mouth, not to eat nuts... all through Thanksgiving AND then Christmas. I finally had the fillings re-done for the 3rd time earlier this month. I was supposed to go back today so that he could re-do one of the fillings again for the FOURTH time. Instead I got a second opinion. That tooth is now infected, the original filling was too close to the nerve, and I must now get a root canal followed by a crown! His mistake will cost me thousands of dollars. read more

I would give this place no stars if I could we have had a appointment with Aiken family dentist for 6 months for my cleaning so for the last week starting around October 2021 they sent a text reminder telling me I had 30 minutes to respond or I'd have to change my dentist appointment and they will cancel mind you I have a job and I'm in meetings all day so I don't answer peoples text right away so I didn't get it until like an hour and a half later I called and asked if my dentist appointment is still open for the time and date I set and lady said yes I had an appointment at 4:30 on October 7 then they sent several more text reminding me of my appointment not a big deal Then I get a phone call asking me if I could change my appointment time earlier I told the lady on the phone no I'm far too busy I had to keep my appointment as is this was all done last week around the first of October then they called me again yesterday on October 6 telling me can I change my appointment and then again reiterated that I can not change my appointment due to my job and then today I get a call while I was in a meeting telling me about it be there by 3:30 my appointment would be canceled at that point I was very irritated I'm like what in the world is going on this is the most unprofessional place I've ever done business with then I call the lady up at Aiken family dentist and told her I do have a job and she was like I'm so sorry things are a little messed up am sorry we canceled but we can accommodate you now at 4:15 and needless to say my appointment wasn't till 430 but I'll let the 15 minutes go so I decided after all the calls that they have made to me in the unprofessionalism of this office I'm seeking a dentist elsewhere. And I sent a really good friend there and they had the same problem And needless to say he's not there no more either .. and neither is my spouse they had a really bad experience and they had a bad experience from the dentist he was the the worst absolutely didn't do anything for my spouse at all! The only reason I went there once before is because I've got a perfect set of teeth that needs cleaning every six months. If anybody's looking to go there take my review very seriously because this place is really unprofessional. read more

My husband and I are both health care professionals and very happy to be Dr. Patel's patients. He works through lunch to accommodate emergencies and certainly values our time as we do his. Staff are friendly and competent. read more

My wife and I both tried to make this our dental office. No chance. They won't answer the phone and rarely return phone calls, reschedule appointments with short notice, dentist is always upselling (mouth guards), and the last straw was their refusal to call the insurance company to get to the bottom of why a traditionally covered procedure was not being covered. They put it on me. Oh yeah, and the office manager is very difficult to understand. I recommend that you look elsewhere for dental care. read more

If zero stars were an option, I would go for zero. I have been a patient here for at least 5+ years. I lost my decent insurance in 2018 and started paying out of pocket. I finally got insurance through medicaid to cover cleanings and Aiken Family Dentistry DOES accept my insurance but they refuse to accept my insurance because "they have met their quota of medicaid patients. But would be happy to see me if I pay out of pocket"! To me that is pure discrimination. I am an established patient but because I have poor people's insurance I can't be a patient any longer unless I pay out of pocket! You only take so many people with poor people's insurance a year? You have a "quota" of how many poor people you will see? SHAME ON YOU DR. PATEL! SHAME! This is a freaking shame! DO NOT GO TO THIS DENTIST! THE DISCRIMINATE AGAINST POOR PEOPLE! read more

check your proposed treatment plan, itemized 'treatment history' - always ask for it, against what your insurance paid. Don't expect to get a credit without arguing with billing clerk! She has yet to return call to our insurance agent to file the claim for what we were forced to pay. There were dental issues as well. In all fairness they need to listen to patients. Doesn't pay to lie or scam patients that are forced to pay upfront. read more

I went to this dentist with a broken crown. I warned the dentist and the staff ahead of time that I was difficult to numb, as I have had trouble in the past. halfway thru the procedure, I was in significant pain, and the dentist begrudgingly numbed me again. I literally cried for the last 30 minutes of the procedure. it took 2 additional trips to get the permanent crown installed, and to this day (3 months later), I still cannot eat/drink anything cold on that side of my mouth. The dentist was rude and condescending. on top of the physical pain involved, I was overcharged by 250.00+ which took 3 months to get refunded to me, even though I had my EOB from my insurance company. There remains a "gap" between my July statement and my August statement, and I was actually only refunded 204.00, not the full amount. The difference owed is not worth my time to contact the office further. I do NOT recommend this dentist or his office manager at all. the hygienist were great, and the dental assistants were great, but he possesses no bedside manner, empathy or compassion, and his office manager will not get back to you if there is a billing issue. read more

Aiken Family Dentistry is the EXACT reason WHY people would rather chose to let their teeth rot out of their mouths INSTEAD of going to the dentist to seek help for their dental work. The younger doctor at a Aiken Family Dentistry messed up not only my tooth, but my husbands teeth as well. Keep in mind, I am a type 1 diabetic ... whose clearly prone to infection. This dentist removed 70%+ of my tooth and put the bare minimum of filing that he could in place of my tooth, which fell out of my mouth after eating, and not only that... but now I'm having to contact my attorney to see what we can do about this, etc. The dentist Was disrespectful, didn't want to fix it, rolled his eyes at us and acted like a child who didn't get his way or like he didn't have the time or patience for his patients at all, what so ever. I wouldn't recommend anyone go here unless you prefer being sent to ANOTHER dentist, and having to get someone else do your dental work. I should have learned my lesson from the start. I honestly don't believe he is accredited, I could be wrong, but I'll be damned if he is ... because he doesn't know what he is doing. Maybe slow down and not schedule so many patients at once? Perhaps take your time before you cause even more serious damage to someone and their personal needs like their TEETH????? I mean seriously. read more

Very happy! I travel quite a bit and have had extensive dentistry done, and found this dentist to be professional, good and careful to offer a pain free visit with complete explanations of costs prior to work done. Two cracked teeth and 2 fillings later, I am good to go. And prices were very reasonable compared to Austin and Florida. This is the dentist to go to in Aiken, in my opinion. read more

You had better make sure you know if you or possibly one of your kids is going to be sick or ill 48 hours in advance or you will probably get a bill for $50. Not a very family friendly policy to have in place. I could see if you habitually canceled this being a policy to enforce, but why would you keep giving money to a dentist that will try to take money for doing nothing. I doubt they issue $50 payments to customers if they ever have to cancel or reschedule an appointment. read more