We had to completely refurbish our existing pool, new liner, new pump, sand filter, everything because the previous owner had used the most inexpensive methods and materials because he was selling the house. Needless to say, it didn't hold up and even had the wrong pump. It was for an above ground pool, not our 16' x 32' pool. Anyway, everything broke down two years ago just when we were getting ready to close it for the season. due to unforeseen circumstance, the pool was never properly closed and it became a giant cement pond that the bullfrogs came to call their own. My husband had tried and I knew something was off because that wasn't like him at all (he's been diagnosed with dementia). Anyway, I saved my money and had Aiken Pools come out and give me an estimate to get this pool back in working order. They were prompt and courteous and professional in every way possible. I'm a professional artist and they were great working around my schedule. The pumped the pool out, installed the new liner, installed the new equipment. Everything was perfect.. we turned it on and it flipped the breaker in the house.. then the pool pump burnt up. They were out the next day to replace it and that pump bit the dust. The electrician came out and changed the breaker, no good.. we had DJ the equipment tech and the electrician out numerous times trying to figure this out. Throughout the entire process Aiken Pool Company went above and beyond in helping us get this pool going. We are not rich, we live on a fixed income and Aiken Pool Company worked tirelessly to help us find an economical way to take care of this. I give Aiken Pool Company a ten for professionalism and definitely a ten For their employees.. read more

Aiken Swimming pool Staff is WONDERFUL. Great service. Staff is very professional. The work on our pool was efficient. We are very p,easeď with their work. We will refer them to anyone who needs a pool. Thanks Karen, Dario, Carlos and workers God bless Mr and Mrs Miller read more

Fantastic Customer Service. I moved to Aiken just under a year ago and was using the pool service the previous owners used. Every time I called he would say OH that's so and so's pool. No they moved months ago and I pay the bills so its my pool. Not only did they try to nickle and dime us for items not needed , but they were very rude. We had two pool lights not working the other Co. told us it would be months before we could get them . APS had them in I think it was two weeks. At first I thought this supervisor - if you want to call him that had a problem with dealing with women. So I had my husband deal with him and when he started talking down to my husband that was it they lost us. We found Aiken Pool Supply and could not be happier. They listen to what we were having problems with and solved them. Even with one item they tried to see if they could save us money by replacing parts on it. If you call for any reason if they can't get there that day it's within a day or two. We could not ask for better service. read more

I called Aiken pools to to have someone come and Provide a estimate on installing a swimming pool we where looking to spend 32,000 grand or more on this project Larry called and set up a appointment for Wednesday 9/25/19 at 9:00 am he was a no show no phone call to say I be late or could we reschedule so I called his office then Larry called after 10:00 am to say to me I had to drop stuff off at another job and he actually told me that those people were more important than me because they've already paid well how can I pay anything when he's not even giving me a quote on a job I'm supposed to be a new customer this is ridiculous and this is a bad way of doing business specially when I was going to spend over $30,000 on this project I know a lot of people in Aiken County and I will definitely let everyone know that this pool company has bad business practices read more

I have loved every minute of working with this company. Mr. Hines is so nice and made sure we had exactly what we needed. I have a beautiful pool and we have loved every minute of it this summer. The slightest problem they take care of right away. They took over this job from a crooked pool contractor that reamed us for money and basically did nothing for a year. They fixed his mistakes and built this beautiful pool in a month. So be careful and do your homework when hiring. I would highly recommend this company. read more

Purchase the house a aiken in South Carolina with a swimming pool Built-in looking for pool services we found aiken pool company we hired them they were supposed to come once a week vacuum clean it add chemicals and charges $40 a week for services I installed the ring doorbells front and back of my house and watched the pool company come and not do anything added my chemicals to the pool and charged me for them I called the company to see if I can get some satisfaction I was hung up on many times finally got in touch with the owner of the company told him that the person cleaning my pool was not doing what they were supposed to do and I had it on video he yelled at me and told me that I changed a video and that his work or did 50 pools A-day and if she said that she vacuum my pool then she did I had to fire them with no results no apologies no I'll look into it it was their way or no way so it's no way read more

Our salt system needed the cell replaced. We were quoted the price of $235.00 for the part by the technician plus the service call, which we knew would either be $95.00 if single service provider or $110.00 with helper. Our final bill was $433.95. The technician misquoted the price of the part by $65.00, and since there was a helper, the service charge was $110.00 for 10 minutes work for one person (no helper needed but we paid for it.) When we inquired as to the discrepancy in the price, and ultimately voiced our displeasure, we were hung up on. This is poor customer service and we will be looking elsewhere in the future. We based our decision to replace the part on the price quoted, and might have made a different decision had we known the real price. We also waited 6 days for the technician to come check out the problem. I would suggest finding a different pool company than this one. read more

This is the absolute worst company i have ever worked with. We have never seen so many problems with a pool before. They constantly have to come and repair leaks in a liner that are most likely caused because of the "steps" they put in in the deep end. Everytime this happens, we have to pay an arm and a leg to get it back to normal. We have never gone a full summer without an issue in all 5-6 we've had it. They never once offered to redo this, even though it is obvious that the liner was not put in correctly in the first place. Finally, we are putting in a new liner, which caused even more difficulties with this company. First, our sales person quoted us one price, and when we went to pay, they let us know he made a mistake and it would be more. Don't companies usually stick with the price you are officially quoted? We went ahead and ordered the liner, which has taken forever to come in. It was supposed to be installed today, but go figure, they ordered the wrong one. We have to wait another TEN days to finally get that liner in, and who knows when they will have time to schedule us in. Not once have they offered a discount for the inconvenience, and they barely take responsibility. A pool is a big investment, and I would have chosen a different company had i known that investment would quadruple due to the company we chose. read more