I usually give average reviews and never poor ones. But I am so upset with Pete Atlewine and their employee, Chris AND service in general. We ordered a hot tub cover that took awhile to get delivered. Could be from Hurricane Helene. That was ok with us. But then we needed a new Hot Tub Lift because ours was rusted out. We bought and paid for a new Hot Tub Cover Lift. The day they were supposed install, they left a phone message saying, it would be delayed. No problem. HOWEVER, Chris called on the 20th of Feb saying he would be there on the 21st at 0800-0900. He showed up at 0830 and said he would be done in 20 minutes. We went out just to see the new lift kit after he left without saying a word, and found that he only replaced one part of it and used the OLD parts of it. Plus he left his trash outside and did not take the old lift. WE PAID FOR A TOTAL NEW LIFT KIT!!!!! We called Pete Atlewine, confirmed it by them that we paid for a new kit.Chris called us back and said the sometimes they use parts from other kits to replace (????). What, was he saying they don't buy new parts and use refurbished ones??? Chris said he would call us back in a few to get it straightened out. Chris did say "well if you want me to replace it I will." We told him we paid for a NEW one WE wanted a NEW one. What was he hiding???? NEVER HEARD back from him. Never hear heard back from Pete Atlewine either even after a phone call. We FINALLY called at 2:00pm to see where we were at and had to leave a message. Service only took messages as they were busy. We are so disappointed in Pete Atlewine's service when it came to this lift kit. Chris came to our house mad to install it the evening, slamming things on top of hot tub cover, with a chip on his chip his shoulder and truly we know this is not the company for us. So disappointed. We have been with Pete Atlewine for years and the service has just flopped. Sad. Then when he was done with everything, replacing lift kit, he said he was sorry, but still left with an attitude, again chip on his shoulder. PLEASE PETE YOU CAN DO BETTER. read more

We have had several issues over the years with Pete Alewine Pools and especially the Service Manager Charles. His behavior and customer service attitude is by far the worst we have ever delt with. One of the biggest issues with Pete Alewine Pools was in January 2024 when we received a $2,000 water bill. We had previously spoken with the pool technician and gave him permission to add water to pool since it naturally evaporates and cleaning could also drain water. He assured us he would turn the water off when done. When we got the water bill I did research with the water department and they pinpointed the date and time the water was turned on (and turned off). I called Charles and spoke to him about issue as the only people at house would have been the pool technician. Charles of course stated it was not his technician and completely refused to take any responsibility. Since we had no proof, we dropped the issue and worked out an agreement with the water department. It still cost us over $1500. The next issue was when we were told we had to replace our sand filter with the new cartridge type. This would have cost over $3,000. We declined. Next issue was yesterday. Due to us not being home and lack of ability to add water to pool the pool water is below the scupper. I called Charles at Pete Aelwine and he told me the valves had been adjusted to internally circulate the water without going through scupper intake. Due to this and low water, our buyer immediately thought there was a huge leak in the pool. After a leak test it was determined that the pool had no major leaks and there was a very very small leak in a grout line on the decorative tile at top of pool. It was determined this could have been caused by allowing calcium buildup and then scraping with wire pool brush and grout coming out. This issue was not huge and we shrugged it off. However, when the agent and buyer attempted to turn on the pool/spa heater it did not work. I was FaceTimed and asked if water was running through the heater. The agent and buyer could not tell. I called Charles and asked to send someone out to look at it. I was told there would be a service charge. On Wednesday, the technician (Dustin I think) came out to look at it. I do not know what he did, but he told both the agent and buyer that the heater was bad and needed to be replaced. He not only quoted $5,000 he also to the buyer that the heater was obsolete and discontinued. As one could imagine, this created a huge problem with the buyer and could have possibly caused us to lose the sale of our home. (We still do not know if this can be rectified due to the Pete Alewine technician saying the heater was obsolete and discontinued.) Today I spoke with the leak technician and asked about the pool heater. He informed me that he was curious about it himself as the heater was the "MOST POPULAR AND COMMON HEATER AROUND". It was covered by our deck and out of direct sunlight and wind. He took it upon himself to readjust the valves and miraculously the heater came on and started to heat the water. He explained to me that there are flow meters and if the system does not have enough water flowing into it then it will not work. Hence my asking the agent and buyer if they saw water flowing through it. I am now told our heater works completely fine and does not have to be replaced. We are currently not living at house and rely on your help and service to maintain our pool. We believed we could trust Pete Alewine. Unfortunately, it seems our trust may have been unfounded. What is extremely troubling out of all of this is the following: I called Pete Alewine to discuss this last issue with the pool heater. I also had videos of the pool showing white particles on the bottom, which clearly showed the pool had not been cleaned in a while. I used to get text messages or emails telling me when the technician was at the home cleaning the pool and when he left. I no longer receive them. I got in touch with the GA office and spoke with someone there who told me to send an email with the videos and explain what happened. I did exactly what she told me to do. I got a call from Charles a few hours later and he was very upset on the phone. He told me they did not break my heater (no one claimed they did) and that he had spoken with the owner Mr. Alewine and they now have decided to remove me as a customer and no longer service my pool. WOW!!!! Once again Charles's customer service and attitude is below anything we have ever seen from what we thought was a reputable company. Not only will they try to rip you off on your service and repairs, if you catch them at it, they then fire you and no longer want to service your pool. I would never recommend them to anyone. read more

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Pete built a custom gunite pool for me everything was fast efficient and the pool is gorgeous read more

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Great service. Good advice. Needed help with pump motor replacement. John gave great advice. read more

I had a new ladder and hair pin entrance installed in early May. Now i go to winterize and cant even budge it. Poor quality service people.

I needed my hot tub repairef and christen came out, saw what was needed and brought the part a few days later. Nice and knowledgeable young man read more

We have had two pools put in by Pete Alewine and referred our neighbors who are getting theirs put in now. Our pool is 2 years old and has a small retaining wall. A top piece of slab came off when bumped by the dog. I called to see if it could be repaired when the neighbors stone work is being done and was told they would have to give a quote since out of warranty. And told it would be between $100 and $150 !! It literally would take one trowel of cement and that would be the cement not used the first time to affix it properly. Sometimes it's the little things that turn customers away. So simple, yet unwilling to take the step needed to please us. read more

Horrible customer service. If you don't mind being talked down to and treated like you bothering them by asking for repairs that are needed then they are for you. WE Dropped. Would not rehire. Would not recommend. read more

I had a pool built by Pete Alewine. The finished pool and spa are beautiful. However, the pool began losing water. Every time I called, Diane tried to make me think it was just evaporation--even in January and March. None of my friends were having to add water to their pools. After 3 months of phone calls, they finally came over and made an adjustment to the height of the pump. Leaking continued. Then in March, 6 months after my first complaints of leaking, they increased the height of the end for the pool cover. Leaking continued. In April, I suggested that they get in the pool to check the drains. Diane said the water was still too cold. I was shocked that they don't have wet suits. I suggested that they buy a wet suit on Amazon for $100. They finally got in the pool in late April and it turned out to be a loose pool light connection. Now, if they would only fix the jets in the spa. In the beginning, the jets were like Old Fairhful geyser, spewing water upwards and over the coping, causing it to lose water, which means I have to add water and pay for more chemicals. Now, they adjusted it, you can hardly feel any water coming out if the jets. I'm only asking for a happy medium. They still haven't adjusted it. This is what you get from Pete Alewine for $145K. Find another pool contractor is my advice!!! read more

This pool service company has to be one of the best run companies in the south east. The experience was remarkably good and this is the second pool built and they again have done an excellent job. Above all they never fail to communicate and promptness of service, build and supply was superb. Getting things done on time is a major problem for many service companies, but not this one. AJVann read more

Spent 3 months trying to get a simple replacement part for our hot tub. Told that the manufacturer had them on back order (after waiting for several weeks for a response from their service department AND having to pay for the part up front) and then finally told that they could not even get in touch with the vendor for the part (again, after waiting weeks for a response from their service department). UPDATE: After speaking with Peter, we were able to work out the source of the problem (the manufacturer) and the communication issue. Thus I have changed my initial assessment and am happy to see such a great response for a relatively small part. read more

I was so impressed by my new pool installation in 2008, I have been using Pete Alewine Pools for all my chemicals, etc. However, recently my liner went and needed it replaced. So, I went to Pete Alewine without getting any other quotes. The wait time for a new liner was 4+ weeks and we really wanted it completed by Father's Day 4.5 weeks from deposit. If it weren't for Ben, I would be giving only 1 star. Out of the three people I worked with in service, he was the only one remembering customer service and was polite and helpful as my wife and I became more frustrated as the delay was driving us crazy. And if it weren't for Tito coming back on Saturday at my pleading (and small tip), it would not have been completed in time. Thank you Ben and Tito. Jon Pike read more

This pool company was wonderful to deal with from beginning to end. Pete and his staff were always courteous and listened to my desires for the perfect pool for my family. (Even when I had a hard time making final decisions) Just wish I had done it years ago. read more

Great hot tub but lousy customer support. Repair personnel cut corners and are undependable.

Dissatisfied with service. Paid a lot of money for a terrible cleaning. Hard to get answers back

Pete Alewine did a great job installing my pool. However, the service for weekly maintenance is just the opposite. They can't seem to keep reliable employees and the last one they sent out was completely unacceptable. The charge twice as much as other pool services and deliver a fraction of the service. read more

Pete Alewine Pool & Spa gets a positive review from me or referrals every time I'm asked. They installed a pool for my family in August 2014, but because of the steep hill behind the pool, the concrete had pulled away from the coping of the pool. Pete's crew came out and fixed it with thicker concrete. Again, over the next year or so, the concrete - now heavier, pulled away again over 2 inches on one end on the same side of the pool. It took them a while, and several phone calls from me, but his crew for a 3rd time came out and fixed the problem - all under warranty and no cost to me the customer. Hard to complain about how long it took when Pete honored his warranty and cared more about fixing the problem rather than arguing about it, at no cost to me. Diane and Stephanie are great to work with and were always gracious even though I'm sure they dreaded my calls. Worked out in the end. Pete Alewine came through in spades.......so we bought a Spa from them too. read more

Always friendly service and knowledgable as well. I do my pool, but the have free testing and tell me just what I need every time. Would recommend. read more