We had to completely refurbish our existing pool, new liner, new pump, sand filter, everything…read morebecause the previous owner had used the most inexpensive methods and materials because he was selling the house. Needless to say, it didn't hold up and even had the wrong pump. It was for an above ground pool, not our 16' x 32' pool. Anyway, everything broke down two years ago just when we were getting ready to close it for the season. due to unforeseen circumstance, the pool was never properly closed and it became a giant cement pond that the bullfrogs came to call their own. My husband had tried and I knew something was off because that wasn't like him at all (he's been diagnosed with dementia). Anyway, I saved my money and had Aiken Pools come out and give me an estimate to get this pool back in working order. They were prompt and courteous and professional in every way possible. I'm a professional artist and they were great working around my schedule. The pumped the pool out, installed the new liner, installed the new equipment. Everything was perfect.. we turned it on and it flipped the breaker in the house.. then the pool pump burnt up. They were out the next day to replace it and that pump bit the dust. The electrician came out and changed the breaker, no good.. we had DJ the equipment tech and the electrician out numerous times trying to figure this out. Throughout the entire process Aiken Pool Company went above and beyond in helping us get this pool going. We are not rich, we live on a fixed income and Aiken Pool Company worked tirelessly to help us find an economical way to take care of this. I give Aiken Pool Company a ten for professionalism and definitely a ten For their employees..

Aiken Swimming pool Staff is WONDERFUL. Great service. Staff is very professional. The work on…read moreour pool was efficient. We are very p,easeď with their work. We will refer them to anyone who needs a pool. Thanks Karen, Dario, Carlos and workers God bless Mr and Mrs Miller

Great hot tub. Horrific customer service. Worst I've ever seen. Blocked me. Ignored texts. Amateur…read morehour.

Avoid these guys - go to Aquatic Spas in Hilton Head. Horrible customer service, nasty people, plus…read moretheir techs aren't skilled. My lightly used 3 yr old spa was tripping the breaker and Ken replaced the heater. CalSpa was considering covering it despite my house being a rental but Jeff of Palmetto Hot Tubs refused to provide the proof CalSpa requested (probably because the heater wasn't broken in the first place, so he had no proof). Then Jeff called CalSpa to be sure they flagged my spa as being in a rental (they knew, he was just being spiteful)! My next renter reported the tub not working. Jeff demanded $690 despite it exhibiting the same exact behavior (tripping the breaker). I said I'd pay when they fixed it, and they threatened to send me to a collection agency, then they told me "Do not call the store anymore" - just like the other review where the guy said they blocked him. Jeff also accused my electrician of a bad wiring job, and said that I almost killed their technician. That was false. I wrote to the owner Craig Hunsicker, with whom we spent over 10k. If he resolved the issue I wouldn't be publishing this review. Crickets! Shocked that he didn't read the bad behavior in the email trail and apologize profusely. Jim of Aquatic Spas and More in Hilton Head fixed it. Turns out I'm one of many Palmetto customers with a shockingly bad story. And, the issue was the motor (not the heater). Its from China so its crap. Unlike Palmetto, Jim agreed that a motor should not die after 3 years of use, rental or not, and he is going to bat with us with CalSpa.

Best pool supply dealer in Aiken. Stacey knows everything about pool care and other…read morechemicals/cleaning supplies. I take her my water sample and she gives me step by step directions to make my pool clear and clean.

From the owner: Key Chemicals Inc was established in 1977 and still proudly serves the Aiken area for all pool and…read morejanitorial/sanitation needs!

I bought a spa a couple of months ago, it was delivered three weeks ago. The day after it was…read moredelivered I filled it and as I went to close the electric breakers I fell. Immediately went to hospital for probably with live in Theropy it may be months. Now the rub, I asked them to please do the initial set so I wouldn't have to worry about it. Absolutely with no concern or help. So as my tub sits for a few months, NO concern or help, even wouldn't do the indoctrination visit. The salesman never responded.

Engaging staff who answered by questions and offered helpful suggestions of other options I…read more might consider for cooking my Thanksgiving turkey without being pushy or overbearing.

We were losing water and needed a repair. We called around for some quotes but we always end up…read moreback at Hydra. Not just because we bought our pool and hot tub from Hydra, but because they consistently have the best service. Mike, their service technician, responded quickly to our concern. He came out and was on time. Unfortunately, that morning, an animal decided to go for a swim and didn't make it out alive. Due to this, we had to reschedule and Mike made it a priority to get back over ASAP - once we shocked the pool! He came again, on time and prepared and fixed the pool. Right in time for the last day of school! Thank you Hydra - Thank you Mike

Mike Wilson was amazing! Very communicative, efficient, and friendly. I just moved into a new house…read moreand he helped give me clear direction on the state of my hot tub.

This is an amazing company and Scott (Anderson manager) couldn't have been better to work with! He…read morecontacted us frequently about our tub. Great communication. Demetrius was wonderful about explaining everything from how to program to the what and when of cleaning. An enjoyable purchase from start to finish!

We recently purchased our pool through Scott and his crew. It was an absolutely great experience…read more We shopped around prior to our purchase, and got the best service, and complete sale here! Install date set, and it went flawlessly! More than impressed with the crew that prepared the ground, and the crew that installed the pool. From beginning to end.

Great reliable service! Been working on our home pool for 9years and counting!highly recommend!read more

They are always helpful and able to help Solve my pool…read moreissues. Glad to have them located close by in Statesboro!

Terrible experience. They were paid up front for pool liner replacement in March of 2024. Had a…read moreproblem with the liner and needed to be recut. Fine, manufacturers fault, not theirs. More moths go by. Liner finally installed and contractor left the back yard trashed. Initially they took responsibility but had trouble getting them to come out. Multiple calls and text complaints. Multiple times they said they'd come fix the situation and would never show up or reschedule hours after we were supposed to meet. Absolutely terrible communication. Submitted complaint to the BBB as well and still no resolution. So now, 15 months after the initial payment, I'm having to come out of pocket to pay another company to do the work they were already paid to do. Do not recommend.

Perfect place to get your pool needs! The staff and their knowledge makes having your own pool so…read moremuch easier! If you have any questions this is the place to go!

Excellent master plumber, good quality work, attention to detail, very easy to work withread more

Great service when I had a leak with my water box. The plumber, Winston was very knowledgeable,…read morerespectful and took care off the problem promptly! I would highly recommend Cooper's plumbing for any of your plumbing needs!