I usually give average reviews and never poor ones. But I am so upset with Pete Atlewine and their…read moreemployee, Chris AND service in general. We ordered a hot tub cover that took awhile to get delivered. Could be from Hurricane Helene. That was ok with us. But then we needed a new Hot Tub Lift because ours was rusted out. We bought and paid for a new Hot Tub Cover Lift. The day they were supposed install, they left a phone message saying, it would be delayed. No problem. HOWEVER, Chris called on the 20th of Feb saying he would be there on the 21st at 0800-0900. He showed up at 0830 and said he would be done in 20 minutes. We went out just to see the new lift kit after he left without saying a word, and found that he only replaced one part of it and used the OLD parts of it. Plus he left his trash outside and did not take the old lift. WE PAID FOR A TOTAL NEW LIFT KIT!!!!! We called Pete Atlewine, confirmed it by them that we paid for a new kit.Chris called us back and said the sometimes they use parts from other kits to replace (????). What, was he saying they don't buy new parts and use refurbished ones??? Chris said he would call us back in a few to get it straightened out. Chris did say "well if you want me to replace it I will." We told him we paid for a NEW one WE wanted a NEW one. What was he hiding???? NEVER HEARD back from him. Never hear heard back from Pete Atlewine either even after a phone call. We FINALLY called at 2:00pm to see where we were at and had to leave a message. Service only took messages as they were busy. We are so disappointed in Pete Atlewine's service when it came to this lift kit. Chris came to our house mad to install it the evening, slamming things on top of hot tub cover, with a chip on his chip his shoulder and truly we know this is not the company for us. So disappointed. We have been with Pete Atlewine for years and the service has just flopped. Sad. Then when he was done with everything, replacing lift kit, he said he was sorry, but still left with an attitude, again chip on his shoulder. PLEASE PETE YOU CAN DO BETTER.

We have had several issues over the years with Pete Alewine Pools and especially the Service…read moreManager Charles. His behavior and customer service attitude is by far the worst we have ever delt with. One of the biggest issues with Pete Alewine Pools was in January 2024 when we received a $2,000 water bill. We had previously spoken with the pool technician and gave him permission to add water to pool since it naturally evaporates and cleaning could also drain water. He assured us he would turn the water off when done. When we got the water bill I did research with the water department and they pinpointed the date and time the water was turned on (and turned off). I called Charles and spoke to him about issue as the only people at house would have been the pool technician. Charles of course stated it was not his technician and completely refused to take any responsibility. Since we had no proof, we dropped the issue and worked out an agreement with the water department. It still cost us over $1500. The next issue was when we were told we had to replace our sand filter with the new cartridge type. This would have cost over $3,000. We declined. Next issue was yesterday. Due to us not being home and lack of ability to add water to pool the pool water is below the scupper. I called Charles at Pete Aelwine and he told me the valves had been adjusted to internally circulate the water without going through scupper intake. Due to this and low water, our buyer immediately thought there was a huge leak in the pool. After a leak test it was determined that the pool had no major leaks and there was a very very small leak in a grout line on the decorative tile at top of pool. It was determined this could have been caused by allowing calcium buildup and then scraping with wire pool brush and grout coming out. This issue was not huge and we shrugged it off. However, when the agent and buyer attempted to turn on the pool/spa heater it did not work. I was FaceTimed and asked if water was running through the heater. The agent and buyer could not tell. I called Charles and asked to send someone out to look at it. I was told there would be a service charge. On Wednesday, the technician (Dustin I think) came out to look at it. I do not know what he did, but he told both the agent and buyer that the heater was bad and needed to be replaced. He not only quoted $5,000 he also to the buyer that the heater was obsolete and discontinued. As one could imagine, this created a huge problem with the buyer and could have possibly caused us to lose the sale of our home. (We still do not know if this can be rectified due to the Pete Alewine technician saying the heater was obsolete and discontinued.) Today I spoke with the leak technician and asked about the pool heater. He informed me that he was curious about it himself as the heater was the "MOST POPULAR AND COMMON HEATER AROUND". It was covered by our deck and out of direct sunlight and wind. He took it upon himself to readjust the valves and miraculously the heater came on and started to heat the water. He explained to me that there are flow meters and if the system does not have enough water flowing into it then it will not work. Hence my asking the agent and buyer if they saw water flowing through it. I am now told our heater works completely fine and does not have to be replaced. We are currently not living at house and rely on your help and service to maintain our pool. We believed we could trust Pete Alewine. Unfortunately, it seems our trust may have been unfounded. What is extremely troubling out of all of this is the following: I called Pete Alewine to discuss this last issue with the pool heater. I also had videos of the pool showing white particles on the bottom, which clearly showed the pool had not been cleaned in a while. I used to get text messages or emails telling me when the technician was at the home cleaning the pool and when he left. I no longer receive them. I got in touch with the GA office and spoke with someone there who told me to send an email with the videos and explain what happened. I did exactly what she told me to do. I got a call from Charles a few hours later and he was very upset on the phone. He told me they did not break my heater (no one claimed they did) and that he had spoken with the owner Mr. Alewine and they now have decided to remove me as a customer and no longer service my pool. WOW!!!! Once again Charles's customer service and attitude is below anything we have ever seen from what we thought was a reputable company. Not only will they try to rip you off on your service and repairs, if you catch them at it, they then fire you and no longer want to service your pool. I would never recommend them to anyone.

Joe and team did a fabulous job on our pool. They made excellent suggestions, were prompt,…read morereliable, and detail oriented throughout the build. We couldn't be happier.

From the owner: Pool construction and serviceread more

We recently had a fiberglass in-ground pool installed by Peachtree Pools in North Augusta, and the…read moreentire experience was outstanding. While there are several highly regarded pool companies in our area of Columbia County, we ultimately chose Peachtree Pools because they offered more value for the money and were focused on our needs right from the start. The quality of the work was exceptional from start to finish. Everything was done with great care and professionalism, and there were absolutely no surprises when the final bill came due. The price we agreed on was the price we paid, which we truly appreciated. From the owners of the company to the crew members installing the pool, everyone was incredibly friendly, transparent, and hardworking. It's clear they take pride in what they do and genuinely care about their customers. Kent, Logan, and Raphael were very helpful throughout the process. Their knowledge and guidance made it easy for us to make the right choices for our pool and our property. We are thrilled with our new pool and look forward to many years of enjoyment. If you're looking for a company that combines skill, honesty, and outstanding customer service when adding a pool to your home, we would highly recommend Peachtree Pools.

Peachtree Pools is a wonderful family-owned business that puts their customers first. When you walk…read morein, they know you, your pool, and what's best. They don't ever try to upsell you! I'll always recommend Peachtree!

This Co., is the same as Rocky Creek. They keep you hanging & do not give you definite answers. I…read morewon't be calling them back.

Cool Breeze installed our retaining wall, trees, and pool. What i love about them is that they are…read morea landscaping and pool company. Our back yard was horrible. It was a swamp! We had a steep slope and no drains. Now we can enjoy our yard. Brent is an awesome owner who stayed in contact with us whenever we had questions about the process. He has two guys in his team, Patrick and Jody who work really hard. They are some hardworking men and they go all out. I wanted to give them two a special shout out.

Stopped in today to get my pool supplies check my water and get my pool sparkling for the…read moresummertime Griffin, pools and spas people make the difference grateful to have them as my pool store in Lexington

Great folks to work with. I recently bought a spa from them. Made the process very smooth. I would…read moreuse again.

Fantastic work! Very pleased with how my backyard turned out. Adrian had great communication…read morethroughout the entire job, quick to answer any questions that I had. Built retaining walls, patio pavers with fire pit, installed sod & updated sprinkler system. Amazing job! I highly recommend!

From the owner: A&A Pools and Concrete has over 6 years of experience in the swimming pool construction industry…read moreand we were ready to help you get into a new swimming pools , we also do retaining walls, concrete flat work, and grading

We had to completely refurbish our existing pool, new liner, new pump, sand filter, everything…read morebecause the previous owner had used the most inexpensive methods and materials because he was selling the house. Needless to say, it didn't hold up and even had the wrong pump. It was for an above ground pool, not our 16' x 32' pool. Anyway, everything broke down two years ago just when we were getting ready to close it for the season. due to unforeseen circumstance, the pool was never properly closed and it became a giant cement pond that the bullfrogs came to call their own. My husband had tried and I knew something was off because that wasn't like him at all (he's been diagnosed with dementia). Anyway, I saved my money and had Aiken Pools come out and give me an estimate to get this pool back in working order. They were prompt and courteous and professional in every way possible. I'm a professional artist and they were great working around my schedule. The pumped the pool out, installed the new liner, installed the new equipment. Everything was perfect.. we turned it on and it flipped the breaker in the house.. then the pool pump burnt up. They were out the next day to replace it and that pump bit the dust. The electrician came out and changed the breaker, no good.. we had DJ the equipment tech and the electrician out numerous times trying to figure this out. Throughout the entire process Aiken Pool Company went above and beyond in helping us get this pool going. We are not rich, we live on a fixed income and Aiken Pool Company worked tirelessly to help us find an economical way to take care of this. I give Aiken Pool Company a ten for professionalism and definitely a ten For their employees..

Aiken Swimming pool Staff is WONDERFUL. Great service. Staff is very professional. The work on…read moreour pool was efficient. We are very p,easeď with their work. We will refer them to anyone who needs a pool. Thanks Karen, Dario, Carlos and workers God bless Mr and Mrs Miller

We went all over looking for the right available spa hot tub, we drove all the way to Georgia and…read moretried four different stores, to no avail. And then we decided to try close to home, so glad we did. Sales people are informative but not pushy, delivery and set up was a breeze. We were given the basic chemicals and was educated exactly how to maintain to absolute perfection. I was told if there were any concerns or problems to just contact them and they can solve our problems. Some of the nicest people I've encountered during a major purchase. I would highly recommend checking these people out if you are in the market. They have all different sizes as well as accessories. Thank you Pete Alewine Pool and spa of Lexington this will make a tremendous difference in our health. You guys are all awesome

Complaint Summary: Unresolved spa leak, cracked concrete and…read moretiles, broken heater, and nonfunctional wireless system -- all left unaddressed despite repeated requests for service since 2022. Detailed Complaint: On July 15, 2021, we contacted Pete Alewine Pool and Spa for a consultation regarding the construction of our pool and spa. After meeting with Mr. Pete Alewine himself, we were informed by Stephanie W. that the project would not begin until the later part of 2022. Despite the long wait, we were confident that this was the right company for us and believed the quality and professionalism would be worth it. Our pool was eventually installed, and we were initially pleased with the work. However, only a few months after completion, major issues began to surface -- and despite numerous attempts to get them resolved, we have yet to receive proper service or follow-up. August 24, 2022: We contacted Diane B. to report a major leak in the spa, including photos. Diane promptly responded that Paul had reviewed the photos and that someone would come inspect the issue. No one ever came. September 8, 2022: The leak worsened, and the surrounding concrete and tiles began cracking. We reached out to Diane again with updated photos. Still, no one came. September 16, 2022: We contacted Diane once more for assistance. Again, no response or service visit followed. August 31, 2023: We reported further cracking around the pool and spa, likely caused by the ongoing leak. No resolution was provided. June 6, 2024: The heater, which was still under warranty, broke. It took over a year before someone finally replaced it. Throughout this time, I repeatedly called the company asking to speak directly with Mr. Alewine, but was told that was not possible. Each time, I was assured that someone would come out to resolve the problems -- yet no one did. July 14, 2025: I contacted Allison M. for a status update and provided new photos showing worsening damage. Allison said someone would review the photos and get back to me. September 3, 2025: I reached out again to Allison and Tim for an update. I received no response. It is now October 2025, and we are still waiting for someone to repair the leaking spa, cracked and uneven concrete, and damaged tiles. Additionally, we paid for the installation of a wireless connection system for the pool and spa, which has never functioned properly. To make matters worse, we continue to pay nearly $500 per month to Pete Alewine Pool and Spa for cleaning and maintenance of a pool and spa that we have been unable to use since August 2022. We have remained patient and loyal customers, choosing not to escalate the matter in hopes the company would honor its commitment to service. Unfortunately, after over three years of unresolved issues and unreturned communication, we feel we have no choice but to file this formal complaint. Desired Resolution: We respectfully request that Pete Alewine Pool and Spa: Immediately repair the spa leak, concrete, and tile damage. Ensure the wireless system functions as originally promised. Provide written confirmation of warranty coverage and a service schedule for completion. Consider partial reimbursement for the extended period of lost use and ongoing maintenance costs. Mr. Alewine, we chose your company because of your professionalism and reputation. We only ask that you uphold those same standards now by resolving these long-standing issues as soon as possible.