I have used Boundless Hawaii for 2 years to manage my condo in the Mauna Kea resort, Waiulaula…read moreJ202. I am in the condo now on vacations and to add new bedding. I found my condo immaculate, freshly cleaned carpets and all the amenities in place. No repairs were needed, so I spent my time enjoying the perfect weather in Hawaii. I will continue to use Boundless Hawaii and find Nick to be delightful to work with, he returns calls very quickly.

A company that kept most of our deposit after I had professionals scrub the house from literally…read moretop to bottom, and they didn't even return enough of my deposit to pay the cleaners. They blamed damage on us that was there from previous tenants, and I have pictures and emails to prove it that they repeatedly ignore. The owner of the house CHERYL is putting it up for sale and wants the money to fix her unlivable house full of termites that they would not do anything about. This company is just helping her keep what is ours. During our walk through it was even discussed how a door was damaged when we moved in and they charged us $463 for a closet door!!! I have pictures showing a bathroom drawer when we moved in with used floss, roaches, and hair. Termite poop on our bathroom counter, black mold in the washing machine I tried to scrub. Broken kitchen tile when we moved in. We left the house cleaner than We received it. Lived with a house full of termites that they would not deal with. Boundless said one thing at my walk through and then charged for things never mentioned and damage from before we moved in.

I had such a good experience with Kevin Walmsley when I bought my last home that when it was time…read moreto sell my father's condo, I didn't hesitate to contact Kevin. He helped me to determine what I needed to do to the condo to prepare it for sale. He knew the market, and he suggested the right price that led to a sale in a reasonable timeframe. I always trust his judgement. He is wonderfully supportive, knowledgeable, kind, and gets the deal done.

Really enjoy working with Kevin in our search for a property on the Big Island. He's been willing…read moreto go the extra mile to help us see properties remotely and with as much detail as possible. He's a strong advocate for our needs and will let you know the truth about any particular property. I highly recommend Kevin to anyone looking to purchase a home or investment property in Hawaii!

We stayed at the Kona White Sands location. Had an amazing view of Magic Sands beach and was able…read moreto hear the ocean from sun up to sun down. It not only is decorated beautifully, it is well taken care of and has everything you could need. We are a tall couple (both over 6') appreciated the high shower head so we are not doing a backbend to rinse out our hair and water pressure is A+. Even though there is no air conditioning keeping doors open and the fans going it was comfortable. We had an issue with the tv, it just quit working. I messaged with Dani and we tried a few things that didn't work. And the next day while we were out they replaced the tv. What great service! We felt the price was very fair for the quality and ocean views. Would definitely stay here again.

A Thoughtfully Appointed Gem with Gorgeous Sunsets…read more This vacation rental was an absolute delight! The unit was incredibly well-stocked with all the little essentials you might forget to pack--thoughtful touches that made the stay so much more comfortable and convenient. Its location right on the ninth green made for a peaceful and scenic backdrop, and the home itself was clean, well-maintained, and inviting. The lanai was especially comfortable--a perfect spot to relax and take in the slice of ocean view. We were treated to truly memorable sunsets each evening. A wonderful stay all around! We will be back!

Phil from Resident Rentals Inc is incredibly unprofessional and rude. I set up a showing on the…read morephone with him for a rental property in Kona. Phil was nice on the phone and set up an appointment for the next day at 1pm. When my family and I came the next day to view the property there was no sign of Phil and he didn't answer his phone all day! Just left us hanging... it's been 24 hours now past the appointment and still no call back from Phil or anyone at the real estate office. What a joke this place is. Tenants beware!

Great to work with as a renter. Fair price. Fixed any issues quickly, beautiful home, Phil is very…read moreresponsible and nice person, great app to use to pay rent, property always looked beautiful by the landscapers.

She is the one you want! Guarantee she will answer all questions friendly and get the work done…read moreefficiently.

We were hoping to find a condo for our parttime living on Hawaii Island and renting it out the rest…read moreof the time. Jim was great and we would highly recomment him to you as a buyer's agent. He's knowledgeable, agreeable, has more information that we even knew we needed. We were delighted to have met him and you will be too.

MR Dahlberg rented me a garage space that was illlegal to rent at his own house at Kona Hills…read moreEstates. He was in violation with his own HOA. He was a harassing person. He is shady. I am going to sue him in small claims court.

Take photos, video, and get all communication in writing. They love to lie even to your face. They…read moreadvertised a furnished condo as having tile floors and a walk in tile bathroom with a king bed. When we arrived they stuck us in a completely different room that did not match the photos with a full size bed, we had to complain multiple times over 10 days and then finally show up in there office before they fixed the situation. On top of that they shut our power off to our room when they found out our AC was leaking with no notice. When we went in person and told them we had proof and pictures of the listing to show they lied. the woman in the office tried to tell me the unit they showed pictures of was "unavailable" and tried to tell me the owner was just a maintenance guy even tho i had already done my research and knew that Joe Schneckenburger was a slumlord who's been through 3 lawsuits that he's lost for how he treats tenants. Only after i called her out to her face for both those lies did she finally call her broker and guess what. the original unit in the listing was now magically available and they moved us into it 1 hour later. Luckily the agent Grant was nice and didn't try to lie to us about anything he was even nodding his head in agreement with me as i argued with her about her blatant lies straight to my face. Maybe they have good intentions but when a tenant comes to you and explains all the consumer protection laws you broke and that we have a lawyer who advised us of the laws maybe don't try lying even more you weasels. I hope you have to live with the fact you're a liar the rest of your life. Unfortunately we never got her name as she hid in the back room until we were gone. And no i didn't cuss or raise hell i sternly expressed my frustration and when you lied i got louder to talk over your BS. Don't trust them get proof of everything! Edit: A resolution was found that we are happy with and we ended up getting the correct condo. The correct one is beautiful and is exactly what we hoped it was. I'm glad they did the right thing!

I want to thank First Island Realty for helping me get a belligerent tenant out of my condo. This…read moreperson refused to pay his last month's rent and left the condo in bad shape. The unit was cleaned and painted with a new dishwasher and stove before the tenant moved in. He said he liked it very much and would have his family move in from New York. He had a management job at one of the hotels and had good credit. So, I agreed to let him rent the unit. However, as it turned out it was a mistake! He was the first tenant that I had in 15 years who did not know how to be a good tenant. He signed the lease that said all the rules of the condo would be followed including unwarranted noise at any time and TV noise would not be allowed after 10 PM. There are recordings of loud TV and telephones call that he made at inappropriate hours such as 4 a.m. when people were trying to sleep. The management had to respond to this noisy tenant after receiving many complaints not from one but from many other tenants. People who live in Hawaii have the "aloha" spirit and are friendly and considerate with their neighbors. When the nearest neighbor mentioned to the tenant that he and his wife were having trouble with the noise from his TV and telephone calls, instead of being polite, the aggressive tenant called the police saying he was being harassed. When management tried to reason with him, they received vulgar language and belligerent remarks from my tenant who acted like a child stating he was a "victim of harassment" and that he "didn't do anything wrong." I tried to patiently deal with him for months, to answer his complaints about one issue after another, including battles he was having with other tenants and the management, but it was to no avail. He took the victim role and immaturely fought with everyone. This is when I called First Island Realty for help. They were very responsive and professional. They fully investigated the situation and said that they tried numerous times to mediate the situation to no avail. The tenant reacted to First Island Reality as he did to everyone else, very rudely and belligerently insisting they were all against him. He made no effort to take responsibility for his disrupting other people's lives with his noisy way of life. Because of his total lack of cooperation, they had to get a court date and the tenant was sent a 5-day eviction notice. In his usual uncooperative manner, he did not respond. Furthermore, he refused to have the unit inspected or cleaned out and he left rotting food in the frig and other debris. He finally left to everyone's relief. Thank goodness the unit is clean again! It is well located with 2 bedrooms, 2 full baths, new solar panels, beautiful ocean, and sunset views. People are interested in it, as has always been the case, and it is open to viewing. We hope to find a friendly, quiet and polite tenant to rent the unit! See it for yourself and meet Laure and her staff at First Island Realty. They are warm, friendly, experienced, professionals, who are there to assist you and be responsive to any of your questions. Contact: Laure@firstislandrealty.com Mahalo, Sy Cohn, Owner

I trust Lava Rock Realty for managing my property. Timely, efficient, great value and dedicated to…read moreprotecting our investment property on the Big Island - Waikoloa area. I've had a few nightmare property mangers, saw the reviews for Lava Rock and read-through the negative postings and was inspired by Lava Rock's management & professionalism. They have reputable resources and the local experience to assist our tenants and us-on another island property owners.

Written from absentee landlord's perspective. The Best…read moreProperty Manager that I have used on the Big Island of Hawaii. Ask them for my contact. I'll chat with you on the phone if you have questions. But you promise not to give them so much business that they can't keep up. I've used Coldwell Banker Property Management, Clark Property Management, Resident Rentals, and a couple others that I've forgotten the names of and I've spoken to many other managers. This is not about vacation rentals. Regular long term rentals.

It beyond my comprehension as to how a property management company can be so bad. So many mistakes,…read moreso unprofessional, very unresponsive, low level of competence, and terrible customer service. They do bare minimum and they charge plenty. Over the years our condo has had a parade of Hawaiiana managers come through because Hawaiiana's Kona office cannot seem to hold on to good people. And it's easy to see why.

They are very one-sided, and if you're not on their @friends with the president of the condo" they…read morewon't give you the time of day, we have. a president who only comes ! 2-3 times a year and causes havoc. She has volunteered herself as president for over 10 years. Her husband counted the votes with another wife of a candidate. Hawaiians site managers are afraid of her and do what ever she says. Pretty sad as I thought the HOA is here to help all the owners, not just the president. Several other homeowners and talked to, said it's not worth getting the raft of her or getting on her bad side, so they just stay out of it.