This was the WORST FLIGHT EXPERIENCE OF MY LIFE. Our flight was 4.5 hours delayed due to plane maintenance and when we were finally done taxiing and ready to take off, they called us back to the gate due to a "bag discrepancy." I will never fly with them again- not at all worth the lower ticket costs. read more

Planes are small and the T.V's hardly ever work. Plus they are too cheap to give a snack on long flights cause they want you to spend money on there expensive gross plastic food. When the seat in front of you is leaned back and you are only 6 foot, you get totally squashed. Three hours of hell. read more

I tried for three hours to get through to their customer service 800 number - constantly busy. Then dialed their direct number in Canada. On hold for 58 mins before hanging up. Finally got in the 800 number and it said wait time was 51 mins. Seriously? I even have a biz class ticket and no way to talk to someone? FAIL. read more

Infuriatingly understaffed in Vancouver. Was flying to Osaka, they cancelled the flight, and the total amount of time spent waiting in Air Canada lines approached 4 hours. Each time this was a result of a hilariously understaffed international check in counter. Avoid YVR at all costs with these guys. read more

Im 5 4" my wife is 5 ft nothing & there was no leg room on our asian to / fr flight. Food ok but we like hospital food. Babies everywhere in all parts of the plane. We chose the rear to avoid baby cries but not a chance. Why not have a kid section? The staff is what made the flights better as they were professional & pleasant. read more

AVOID!!! IRRESPONSIBLE CREW MEMBERS!! THEY DON'T CARE ABOUT PASSENGERS AT ALL! I took a flight from Kelowna to Vancouver last night (Air Canada 8421). It was supposed to take off at 8:35pm and land Vancouver at 9:30pm. When we were boarding the flight, we noticed that there was a chip in the plane's propellor. A lot of customers asked the flight attendant if it was safe to board the plane. The crew members answered that we should be hoping that it would be fine, otherwise we cannot get back to Vancouver tonight... After everyone finished boarding, and the plane is ready to get off. Suddenly, the flight captain said that this plane did not pass the inspection because of the chip in the propellor, and he said everyone has to get off the plane, and go to arrival to get our bags, and then check in again.. hoping that we can get on the next flight. So after the announcement everyone was really frustrated!! Everyone has to go to arrival and go through check in and security again! There were a lot of passengers missed their connecting flights! We had to stand an hour in the check-in counter to get our new tickets onto the next flight! I totally understand that sometimes planes have technical issues, and that's completely fine even if it's delayed. What was concerning was that their crew and flight captain were so irresponsible and unprofessional! If they knew there was something wrong with the propeller, why would they let passengers board the plane at the first place?? That's putting our lives at risk!!! Imagine if nobody carefully inspected the propellor and the plane took off, that could be dangerous! There were many passengers with many luggages and babies, and now they had to go to arrival and pick up their bags and go through all the hassles again! They should have checked everything beforehand before asking the passengers to board the plane. Instead, they let us board the plane, and then kick us off, like we were some kind of unworthy human beings that can be kicked around. This just shows that they do not care about their passengers at all! I was shocked by their unprofessionalism and irresponsibility. This is not the first time that I have experienced something like this with Air Canada. I will avoid this airline from now on. All of their actions were indicating that THEY DON'T CARE! read more

Where do I begin with air canada or stop. I've stopped flying Air Canada for the reason is that their customer service is terrible, booking and cancellation policy has been terrible, their luggage charge has been terrible. My best friend and I when travelling have had nothing but issues with them. Because of these various reasons we've been flying West Jet. They have issues of their own, however, it is a lot better than Air Canada. read more

Has to be the world's worst airline. Their flight was delayed leaving japan so I missed the connection. They were super rude about it like I was my fault. We landed 10 mins before takeoff. Also on a 10 hour flight they came by a whole one time with drinks. Took 50$ 30 min flights around Asia and was offered more. read more

Took puddle jumper from YVR to Victoria. Tiny prop plane, but got us there smoothly and for a reasonable price. I liked that I was able to walk directly from baggage and customs in the YVR to a separate Air Canada connecting flights entrance without having to exit. They were able to check my bags right there and had their own security check so I could avoid the long lines at the main entrance ones in the domestic terminal. read more

we flew AC Express from kamloops to Vancouver. the service is fine, departed on time , but I do not like the Dash 8 . very noisy, lots of vibrations, and very bumpy. spoiler by the bigger bird !!!!! anyways it's a very small turbo prop. $ 25.00 per bag read more

First time using Air Canada and no problems so far. The meals are decent unlike most airlines these days. Selections on personal tv's were excellent. ============== Eleven months later, another AC round-trip flight. Flight and service smooth. read more

Sorry to see the negative reviews. I can't say enough about the customer service I received today when a typhoon is rolling into Japan and my child is over there and cannot even get to the airport due to the storm. My agent, Adam was fabulous!! He listened to me and helped make arrangements for him to fly out another safer day at no additional expense! It's when a business cares about you, your family and even more so...your safety, all the other inconveniences that were given negative reviews become meaningless. We live in the States but drive up to fly Air Canada all the time. Have always been happy with their prices, their flight availability and today, more than ever...their customer service!!! You have a customer for life. Thank you!! Thank you!!! read more

If you have an issue regarding a refund, it's only delt through email and you cannot speak to someone directly. Their winning phrase is "rest assured" copy and paste methods they use for customers hoping they will just go away. "Rest assured someone will contact you directly" how long am I going to wait for someone to review my claim? 3 yrs maybe?? I cannot believe this terrible customer service. I am entitled to a refund on my baggage. They care when you need to purchase a ticket but other than that, you are not worthy. if I could give negative stars I would. read more

I was stuck on the plane to Australia they claimed it was weather but put us the plane for 4 hours than removed us and original crew went home including captain..than had us wait in airport for 4 hrs than got back on plane for 3.5 ..they also didnt give us water or refreshments on plane...they just didnt want to pay for hotel rooms so they choose to create a merry go round of delays and excuses...they clealry knew there was no flight plan and that weather was the problem and no flight could fly till next morning so why load the plane?...they loaded so they would not have to find accomodation for the customers...it was pure torture and I will never fly Air Canada again not to mention the horrible food which they call pasta but what it really is kraft dinner. read more

Our trip from Louisville to Vancouver - with a stop in Denver - was begun on United Airlines, which I will never fly again. The trouble continued in Denver, CO, where we'd been switched to an Air Canada flight. We raced from our arrival gate to the new departing gate so as not to miss our connection - only to learn, huffing and puffing, that our flight had been canceled. Mechanical issues. No previous notice about the cancellation. We had to leave the secured area of the airport to go to the Air Canada desk for our new plane assignment, thus making a new trip through TSA necessary. This also resulted in a very long wait (with an eight year old and a one year old) in a non-family friendly airport. People were sleeping on the floor! Very few seats were available. We ran out of diapers and lactose-free milk for the baby due to the extended delay and our inability to get to our checked luggage. We were supposed to be in Vancouver by 9pm, but we were in Denver airport almost until then. Worst (non)-flight experience of our lives. We didn't get to our beds until 3:30AM - 24 hours since United woke us with their first 'delayed flight' text message. This was cruel and incompetent and a totally irresponsible way to treat anyone, especially a family with young children. Customer service - what's that? Not even an apology. Air Canada is on my do-not-fly list. One star - only because zero is not given as an option. read more

I have so many things to say about Air Canada right now and I wish there were negative star reviews. You're not supposed to write reviews when you're angry but that could take a while and I don't want to miss anything. We flew in from Munich and were scheduled to have a 3 hour layover in Vancouver, BC before continuing home to Portland. Our first flight was through Lufthansa, and when we arrived at our gate for our Vancouver flight to Portland we sat and were soon disrupted by an Air Canada worker screaming at a passenger who missed his flight. At first I thought she was joking because I couldn't believe that any airline (or person with basic human decency) would talk to a customer in such a way. She yelled for a solid 5 minutes about how inconvenient he was and how he had ruined the flight for other passengers. I don't know how that situation was resolved but the employee soon left, leaving the counter empty. Fast forward a few hours. Our flight is supposed to be boarding and there is still not a single employee at the gate. We see one flash that the plane has been delayed but we have no idea what's going on. Once again the rescheduled time passes with still NO EMPLOYEES at the gate to give us an update. Two hours after our scheduled departure time, an employee shows up to tell us the flight has been cancelled. (This is at 10 pm and there are no other flights leaving for the night) I understand that things happen, but giving your clients no updates, having no customer service available, and no indication of when the problem will be resolved is unacceptable. We then got to stand in line for over an hour to be told the next available flight is 5 pm the next day. We were pretty far up in line. I have no idea how long some of those poor people behind us had to stand in line to get help. There were only 3 agents helping to reroute at least 150 passengers. We were able to get rerouted and flown out the next morning through a different airline, and showed up at 7 am for our flight to see people that were behind us in line getting a direct flight that gets in two hours earlier than we will. Thanks Air Canada. I literally could have driven to Portland and back in the time it took you to show some basic decency for the "valued customers" you screwed over. If a flight is going to be cancelled then give us some information, have enough staff available to help, and at the very least have someone making announcements. This company is a poor excuse for an airline and I am so glad to be flying Alaska home. read more

My fiancée and I have been planning our North America trip for many months. We had booked 4 internal flights with Air Canada and had every single one of them changed after a couple of months and one was a ridiculous 10 hour stop over which meant we had to cancel one of our evening tours. So rather than do that we called Air Canada in which they told us that they were no more flight availability for around the time we had wanted and made us catch 3 flights to get to our destination. We almost missed one connecting flight as one of our planes landed the other was on final call! The other flight they changed us over to United Airlines and told us there would be no further charges (we had already paid baggage with Air Canada). Well when we went to check in United charged us baggage each and told us to go speak with someone at Air Canada to get a refund. When we spoke with a lady at Air Canada she said the only way to get a refund is to email which should take approximately 2 months!! Is 2 months an appropriate wait time for a response to a client?? This airline is a joke! read more

i have to give air canada one star . I wish it was 0 stars The on flight crew is good however everything else is horrible. i flew from Timmins to Vancouver. i was scheduled to leave on December 30 but was told that the on air pilot have been over worked and they had to cancelled the flight . I was told that i would to come back on December 31 to fly again. When i did i was told that rep that took my information in Timmins did not book my flight to Vancouver needless to say i was not happy. When i called air canada customer service on the december 30 issue i was told to deal with it and was not apologized for the mishap in any way. Air canada makes the rules and our passengers have to live with any changes we have to make. This flight makes me leary of ever flying again. Not a pleasant experience. read more

This airline continues to amaze me with their poor customer service. Need to do either a better job hiring people with communication skills or develops them. I'm guessing the top leaders are just rude people too. Also, manage the carry on bag size. The delays at loading because the ticket checkers don't look at the bag size is ridiculous and not needed. read more

So I'm giving this a whole zero stars. Here is a little background, I'm going to Tokyo on a family trip. I got sick the night before (food poisoning, beyond that nobody needs to know). I call air canada to tell them and they tell me to come in the next day instead and I'll have a fee to change my flight. So I get to the airport nice and early to sort this out. I get bounced around from a few stations (thanks Marjorie u r awesome) and everybody was nice and friendly until I get to the ticketing station. Here's where I meet pandora (dec 27@11:00am). She is clearly about to close her shift but she helps me anyways. And it's kinda down hill from there. I explain my situation and she kinda seems like she doesn't want to help (maybe coffee break?). She the tells me nobody is coming after her and she needs to go to another service area. Now I do understand that there r internal workings within a company but I'm pretty sure if you r already helping someone and there's nobody after you, you'd probably get a pass if you r late at your next station? Anyways she pretty much tells me "too bad" nothing I can do and literally just walks off. Like mike drop walk off except now there's a crowd of people behind me who have also been sent over here.. And we r all kinda staring in disbelief that that just happened. So if you're ever being helped by pandora at air canada ticketing at yvr, good luck to u! read more

Not sure where to begin the ladies at the SFO counter were absolutely the meanest. I asked them why they charged for bags on an international flight, since most companies allow you to check one for international- by the way I didn't have a bag to check I was just curious when I was checking in. They were yelling at some other poor soul and then rudely told me because their flights are considered transit from ago to Vancouver. Ok. They deal with a lot at the counters I'll let it slide. Then our flight barely had any overhead space and the flight attendants were super rude- again if people need their passports its an international flight and people are going to bring more stuff. Anyways again whatever it's a small plane. But this was the kicker when I came to the airport on my way home the woman at the counter scolded me for coming only an hour and a half early my flight was closed she said it is an "international" flight she said... Um your other colleagues said it was transit? I told her I have a U.S. Nexus pass it takes me 10 minutes at most to go through customs and security... She kept insisting the flight was closed I asked to speak with someone else anyways long story short... They let me in my flight had been an hour delayed and wasn't even at its gate... Yikes all o can say is pay the extra $50 for virgin air you have individual TVs the flight attendants and service people are nicer and they can at least agree upon the fact that a U.S. to Canada flight is international. read more

Flights were on time and planes didn't crash. Some of the staff were pleasant and helpful. Some were grumpy and frazzled, and I suppose I would be too if I worked for a company that acts like the near monopoly it is on many routes. They screwed up the seat assignments and double charged us for checking a bag. Treat customers as an annoyance. Not terribly impressed. read more

Waited in line for 30 minutes to check into Air Canada, only to be told that we have to check into United Airlines because we are flying in their plane and now we have to wait another 30 minutes for check in. Thanks Air Canada. read more

If I was allowed to give negative stars I would. Just spent 1 hour 23 minutes on hold and still no answer. Air Canada's poor level of customer service makes it embarrassing that they get to use our country's name. read more

Air Canada Rouge, Jan 10. Terminal E75 Air Canada Rouge hands down has the WORST customer service I have ever had the misfortune of receiving. I don't care how "cheap" the flights are, the delays, the complete lack of professionalism, and staff attitude is NOT worth it. Hey Air Canada Rouge don't take my money and then act like a 6 hour delay is not a big deal! What bothered me the most was the unapologetic air about the staff. The proverbal slap in the face was the $10.00 voucher like that's somehow going to make up for the delay, and the staff's attitude. What was troubling were the murmurs around the terminal by the locals who all seemed to expect the delay. You know what I expect customer service and assistance. What I don't expect is a customer service rep telling me if I don't want to wait, I can just go buy a ticket with another airline. Guess what I will!.... and I will continue to do so.... and I will tell all my friends, family, people on Facebook, Yelp, Twitter to do the same. read more

We were planning to take our toddler (15 months old) from Vancouver to Hong Kong and visited grandma. We were so nervous taking a baby on flight so we decided to purchase premium economy, hoping for a little bigger room and a more comfy trip (13 hours flight). We booked directly on the Air Canada website and they allowed us to have advanced seat selection, which was great. However, on the night before we were about to fly, we checked in on web and did not realize that they actually put us back to economy. Since we has made the seats selection already, we did not really pay attention. On the day of flight, we got in the aircraft and realized that we got put in economy instead of premium economy. We talked to one of the flight attendants and we even got scolded - saying we should have realized when we checked in. We booked directly on the Air Canada website and never thought such mistake could have happened. The flight attendant handed us to another person but still kept saying that the flight was very full so we might not be able to get the premium economy seats back. They might have to put us to economy and just refunded us the difference. I was like what the hell... I paid for more expecting better service but eventually I got such payback (and I was holding my baby!). Fortunately, that the other person was able to get us back the premium economy seats (but with the seats different from what we chose). Furthermore, during the flight, we tried pressing the call button hoping to ask for a flight attendant TWO times and nobody came over. read more

Why can't we give 0 stars when a company doesn't deserve any. I had to cancel my trip and I was told I would be able to receive taxes I paid for my flight. A month later I started phoning the AC customer service an was told they were aware of it but I'd have to wait. I called a month later and then agin and again, for three months. Than they told me I had to send an email. I started sending emails, I have sent at least 15 of them. A year and 2 weeks after the cancelation, I received an email informing me that the money was credited to a credit card more than a year ago. The problem is that the numbers they mentioned have never been that of any of my credit cards. On top it, according to them it was supposed to be master card, which I don't use. So AC gave the money to a bogus card and a bogus person and there seems to be no way to convince them. Also, their agents started telling me the process was being dealt with starting a month after the supposed credit. They just invented a card and are getting rid of me. read more

Good service to and from Victoria. Oddness in that they did the carry-ons-on-cart from Vancouver to Victoria, but not the reverse. Very friendly service by the gate agents. read more

I was about to post my review and I noticed two other people had the same problem with Air Canada's lack of responsiveness to callers. But then I said I will because this underscores that many more people are experiencing it. Besides having the caller wait for an hour (it's recording says to please wait that long), it then hangs up on you! I have heard there are businesses that actually want to chase away customers. Not a good way to start off on the wrong foot, eh Air Canada? (Make that Air Canada's slogan). read more

I live in Los Angeles and work in Vancouver and Toronto. I've been a constant and loyal Air Canada flyer for years, mostly because of their easy and friendly check in at LAX, YVR and Pierson. However, they've recently started a new fleet of planes called Rouge, and they are terrible. The planes are small, cramped and extremely uncomfortable. The seats are narrower, the overhead space is smaller and the leg room is nil. I always sit on the aisle, but they've narrowed the aisle so you get bumped everytime the cart (which just barely fits) or a person passes by. This is the single most uncomfortable plane I've ever flown on and now go out of my way to travel on Alaska Air, even though their departure times are not as convenient. Air Canada has lost me... read more

Honestly now I see why people say "don't book with Air Canada". They changed my flight so I called to inquire and I was put on hold for over an hour. When I finally got a hold of someone, the women was rude and only half helpful. I'll never book with them again. read more

You have to assume positive intent going in. Most crews are trying their best and I have mostly good experiences with them. The last time we went to Toronto we had a brand new 777 and great service. Our trip to Paris in spring was packed in what seemed to be a high density configuration and it wasn't pleasant. I also give WestJet 3 stars for different reasons. All in all I would still choose Air Canada every day of the week. Just remember they are used to people assuming they are jerks, but a little kindness to the crew is usually rewarded twofold. read more

My experience? Late night flight from Fort Lauderdale to Toronto - business class upgrade. Did not have enough meals; flight attendant in business class argumentative. And the chap next to me didn't even have a meal. Unacceptable AC. 16 passengers paid top $$$$ to fly with a supposed "world-class" airline. Huh? Aeroflot has better service. da da...BUT...keep reaching for those stars AC. read more

I will never fly this airline again. They are always late, they lie about flight status. CHOOSE ANY OTHER AIRLINE!

To sum things up, this was the worst customer service I have ever received from any airline, which is saying a lot. Details: Our group of 4 arrived at the check-in desk for our flight 55 minutes prior to departure. All of us had "checked-in" the night before, and just needed to get our pre-paid checked bags ticketed and get to our gate. Upon our arrival, we were told that we needed to "check in" (what's the whole online check-in and boarding pass for?) 1 hour prior to our flight's departure, that we couldn't get on our flight, and there was absolutely nothing that could be done. No exaggeration, it was because of 5 minutes. The Air Canada agent at the desk just repeated the 1-hour requirement AT us every time we tried to make the reasonable point that we were all already checked-in and had paid for our bags. So we were not allowed to make our flight because of 5 minutes. Keep in mind that the airport was quite empty at the time, and we could have easily made it through security and to the gate - we were able to literally walk right up to the departure desk immediately upon our arrival at the airport. After being told we would not be allowed to make our flight, we were told to stand over at the ticketing area, where there was one person at the counter, and no one else in line. Despite standing exactly where we were told by the first agent we dealt with, another Air Canada representative came over to us and RUDELY told us to grab our bags and to stand 2 feet to our right, and out of the way of the preferred customer line. Again, no exaggeration, it was 2 feet, just on the other side of the elastic barrier. There was no one in line behind us. Not one person. And, no one came through the "preferred" line during our entire time in line or while at the counter. After finally getting to the counter, we were told there was nothing that could be done to get us to Portland, that even if there was a flight to get us there in time a $75-$200 change fee would apply (I've never heard of something so ridiculous as $200 in all the years I've been flying), and that we should just rent a car and drive there. Air Canada, an airline, told us to drive the 6+ hours to Portland. I was told, however, that my pre-paid baggage fees would be automatically refunded, which of course has not happened. I also find the variable change fee suspect; given my experience with Air Canada, I can only assume it gets higher when the customer is in more of a bind. read more

in summary, bottom lines are: the ticket MUST BE CHANGE AT THE COUNTRY where the ticket was purchased; air canada's policy for its partner member to be more profitable than itself, and no regards to its customers/passengers or the tax payers who subsidize its losses; and if anyone wants, verify this with air canada and the attachments( or from me...who got them from the said passenger, peter shen ) the following is what was sent to air canada on 9, april 2018, to date no response...yet; now the email that was sent to air canada: since i have taken care of my personal matter, well, the performance of my flight from vancouver to beijing: 00) safety, was good as expected; 01) on time ( both departure and arrival ) was good as expected; 02) courtesy was good as expected; thus the quality met beyond price; now the policy; on 2018 april 7, i arrived at beijing international airport (local time) 14:00, went to air canada and wanted a change of my ticket because of personal matter, the return portion, i was told by policy, i must make the change in the country where i purchased the ticket; well that could mean the following: 00) call air canada , and we all know beijing local time is at least 14 hours ahead of west coast local time and 11 hours ahead of east coast time, and air canada start operation either before or after 06:00, 14:00 in beijing is 05:00 east coast time, so this is NOT possible for making a change over the phone; and i do welcome you to verify this INDEPENDENTLY; 01) via internet, and you folks can verify this, to connect to internet at beijing airport, one needs: flight# + seat# and the last 4 digit of ID ( this ID is china citizen id ) and NOT canadian or any other country's PASSPORT so this is also not possible; since i do not yet have a ticket and i also do welcome you to verify this INDEPENDENTLY; thus, the only solution is to fly back to canada and MAKE THE TICKET CHANGE, well, folks would you do that to yourself??? so what i want to know is the following: 00) is this a policy issue, that a ticket change MUST BE MADE at the country where the ticket was purchased? your answer: ??? if there is no answer, the following is the default answer: yes, the ticket MUST BE CHANGE AT THE COUNTRY where the ticket was purchased; 01) next, because i was a volunteer at yvr, i KNOW THERE ARE TWO FLIGHTS FROM BEIJING TO VANCOUVER DAILY; so i WENT AND PURCHASED A ONE WAY TICKET FROM AIR CHINA, AIR CANADA'S STAR ALLIANCE PARTNER, AND THEN FOUND OUT THIS WAS A SHARED FLIGHT BETWEEN: air canada and air china( flight #ca997+ac6602, see attachments ) this is MOST INTERESTING AND THIS IS WHY: WHY AIR CANADA staff at beijing, knew there was a second flight and did not propose to me to purchase a ticket from them, instead let me to go hunt on my own( what if the customer did not have my knowledge about the second flight..and now a joint flight with air canada's alliance partner...then what happens to that customer ??? wait until whenever??? for me like april 25 ??? ), but this is not where this end; next point, is it the policy of air canada for its partner airlines to be profitable instead of itself, the obvious answer from air canada is NO, but this did not turn out that way, did it??? when i willingly purchased a 6000+rmb ticket from air china, i WOULD HAVE ALSO PURCHASED THE SAME FROM AIR CANADA, but air canada staff DID NOT SUGGEST THAT, AND MONEY IS NOT AND WAS NOT THE ISSUE, THE ISSUE IS WHY AIR CANAD DID NOT WANT TO SELL THAT TICKET to me, and the flight was not full(the flight i am referring to ca997+ac6602) and air canada could have profited from that sale... if air canada staff would have suggested the purchase...they did not; so please in written format, respond to this: is it air canada's policy for its partner member to be more profitable than itself, AND PLEASE NOT THE OBVIOUS ANSWER...BECAUSE YOUR STAFF DID NOT SUGGEST PURCHASING A ONEWAY TICKET FROM AIR CANADA... at all; i expect a FINAL answer FROM AIR CANADA not later than 13 april 2018 friday by 16:00vancouver local time, OTHERWISE I WILL TAKE THE STATED DEFAULT ANSWER, AND have this email will be send to all my friends who works at lufthansa, singapore, air china and friends who are not related to airlines, also please do not insult yourself or me by offering a discount or refund, i WANT ANSWERS TO THE ABOVE IN WRITTEN FORMAT; now the attachments that proves the above whether i was at beijing, and the joint flights and my boarding pass : 00) ca997_ac6602_20180407_081812.mp4, timestamp: 20180407(date),081812(time) 01) ca997_checkin_20180407_055815.jpg, timestamp: 20180407(date),055815(time) 02) ac6602_checkin_20180407_055754.jpg, timestamp: 20180407(date),055754(time) 03) peter_shen_ca997_boarding_ticket_20180408_172915.jpg, my boarding pass; read more

Air Canada serves up pure Canadian maple BS! Air Canada is the lowest quality airline for the premium price you pay. What a joke to Canada! 6 hours delayed and not even one email or text to inform their passengers. Apparently this happens all the time as a friend of mine who flew from Honolulu to Vancouver reported that his 8 hour delay notification came 7 hours after the delay. In this day and age where technology is everywhere this is unacceptable and downright poor customer service. Beyond not informing their customers, why is Air Canada so often delayed?? Don't airlines get rated based on timeliness?? They say their planes needed repairing but that doesn't make me feel confident if they are continuing to fly broken planes. Additionally it doesn't help improve customer service by moving our gate to a non-pre cleared area where we have to go through customs on arrival vice keeping the departure gate in its usual pre cleared location for us to go through customs at departure, again adding more burden on the delayed passengers. Speaking to the Air Canada manager made it worst. Her rudeness in saying we would have to pay for our one bag even if it wasn't 6 hours delayed, and refusing to give us any bag courtesy added salt to our wounds. She even tried to blame the non-notification on us by saying that there must have been something wrong with how we signed up or with IT if we did not get notification. We got notification to check in last night, but nothing when we left this morning for the airport! So that is pure Canadian maple BS she is serving. If we had known of the delay we would have stayed longer to enjoy our vacation, instead we are sitting for 8 hours at the YVR airport waiting for a midnight flight where my husband and I don't even get to sit next to each other going home. What a bad experience to end our Whistler vacation. Thanks Air Canada for being such a national embarrassment! Fix the situation so you can actually say that you are a national airline, don't fly broken planes, get a text message system and hired friendlier staff! I can't believe I have to even give a star to post this. Yelp should have a no star status which translates to "avoid this business at all cost." read more

I heard bad reviews of Air Canada before. But for my trip from YVR to LAX, I decided to give it a try for their airfare was the most competitive. Service at check in counter and on flight were satisfactory. However, in the morning of my return flight I received an email saying my scheduled flight was cancelled. When I arrived at the counter for the next available flight, I realized my original scheduled flight was actually overbooked by the airline. I was told my fare class wasn't inferior to other economy tickets. So without asking me if I would be willing to change to another flight, they pushed me to another flight by telling a lie. This is dishonesty. Overbooking was the airline's fault but they chose some passengers to bear that cost. This is unethical. To be fair, I gave two stars for their competitive price and satisfactory flight service. Conclusion is I will not choose this airline again. read more

On my way to Phoenix Arizona, one of my all time favourite vacation destinations! Unfortunately one of the very very few breaks I get all year, this is my annual escape! What a feeling of relief and relaxation last night going to sleep organized with all my trip set up ahead of me, what could go wrong? Apparently A LOT! My Air Canada flight for 6 am from Penticton to Vancouver was delayed due to the minimal amount of sleep the pilot got the previous night. That is understandable it is important to arrive safe! HOWEVER then my flight was delayed 12 HOURS!! off the hop! Due to winds, when dealing with weather conditions you're supposed to delay hourly. After rearranging my schedule multiple times landing a plane in Vancouver for 6 pm cutting a day and a half off of my fairly short trip:(Now after arriving to Vancouver I am without luggage and the destination of my bags is unknown. I guess I'll be buying a whole new wardrobe when I finally make it to Arizona, I adore fashion, I'm not complaining. OH WAIT I AM. I do not have the time or patience to do so, not to mention the immense difference in the dollar burning an even larger hole in my pocket:/ I can not recommend this airline which is unfortunate because I love to support Canadian companies. Not to mention the fact that many of the staff who have been unhelpful even rude!!:0 Not all staff I understand some are hard working and helpful, unfortunately have not experienced that today... Sad to start off my holiday stressed even rather PEEVED:(((!!! read more

This was our first time on Air Canada Rouge (Vancouver to Maui and return). We had read all the reviews and they were so horrible, we were apprehensive about flying with them. However, we did not experience many of the bad things others seem to have experienced with Air Canada Rouge. One of us has a mobility disability and the staff at the Vancouver airport were exceptional...they met us with a cart and took us and our carry-on luggage from one end of the airport to the other. Our plane to Maui left a half hour late as we were waiting for passengers from a connecting flight that was late, but our flight home left right on time. The plane was clean. The flight attendants were young, but they were friendly, efficient, attentive. The food was adequate. The entertainment was barely adequate (we rented an ipad for $10 and watched a B movie). The only major complaint we had was that the seats were extremely uncomfortable. There was virtually no room between our knees and the seats in front of us. And the seats were really narrow. This made for a very uncomfortable flight, especially the return flight which was an all-night flight and we would have liked to have slept but that was impossible in those seats. But then, that's why flying with Air Canada Rouge is cheaper...! We would recommend this airline to others, but we'd definitely qualify our recommendation with the above pros and cons. read more