I usually fly United so the bar is set pretty low. My only choice this trip for a direct flight from NY to Vancouver was Air Canada. I was expecting a better experience as the cost was a big high. This was The only place I have encountered rude Canadians - both on the flight and on the ground from beginning to end. They charge for everything- even an economy seat assignments. 5.5 hour flight and not so much as a free bag of pretzels. They even charge for earbuds for the entertainment. What happened Air Canada? I used to fly AC years ago and it was a good experience. I'm looking forward to going back to United! read more

Returned my money only because they were bailed out by the government. There is no way they would have returned my Covid cancelled flight had the government not bailed them out. I will never give air Canada money again. read more

If I could I would give them a negative star. Why only one bag drop station available when you have 8 flights departing soon. read more

Air Canada - One bag drop station open for a whole lot of travelers. Good luck everybody else. I carry on. - Airlines Near Me - Richmond, British Columbia

If there was zero stars Air Canada deserves it. Booked a flight in June 2019 for May 2020 SFO to Madrid via Toronto. Got a schedule change to go SFO - Vancouver - Frankfurt - Madrid arriving half day late. Thanks to my tour operator I am now flying Delta/KLM. I will NEVER do business with Air Canada again, and hope you won't either. read more

My flight was cancelled as I arrived to the airport, without any explanation, as another airline operating the same aircraft type, landed and took off safely. I was given an alternative to leave on Thursday instead of scheduled Monday flight, with no concern of how am I supposed to pay for my stay in Sault Ste Marie for additional 3 days, missing work at the same time. No food vouchers, hotel or any other accommodations were offered. No alternative flights were offered. Nor from another city, nor from different airline. I will be filing a separate complaints RE: your customer service help line, as well as baggage handling. The flight cancellation complaint is also being filed with Canadian Transportation agency. That's unacceptable treatment of customers, with no effort made whatsoever to rectify the situation. I was left with no alternative but miss work, look for accommodation and pay for food for three days. I'm compiling a group claim as well, as every passenger on the flight was treated in the same manner. Cancellation email was received AFTER I've returned from the airport, and the monitors still showed the flight as delayed. ACKNOWLEDGEMENT FROM CTA; Subject: Next steps - Your air travel complaint - 18-60054  We have successfully received your complaint. Due to an increase of complaints the Agency has received, there may be a delay before your case is assigned to an officer. Rest assured that this will not impact the outcome of your complaint. AIR CANADA REPLY: Case Number: CAS-819154-R1X6T9 Dear Mr. Seagrove, We appreciate the time you have taken to email us and thank you for choosing Air Canada for your travel during the holiday season. Air Canada works hard to be ready for our customers who are travelling at this special time of year to see family, close friends or getting away to a long awaited vacation destination. Extensive planning starts months in advance to keep our schedules on time and make sure everyone is looked after. Despite our extensive planning, the extreme cold temperatures all across Canada along with snow, high winds and airport closures caused widespread flight delays and cancellations. The challenge continued into the New Year with numerous winter storms. Throughout this time, we did everything we could to keep our customers moving. Our staff worked around the clock under difficult circumstances. Call Center employees assisted customers with re-bookings and questions while others worked face to face and behind the scenes. Travel advisories on our website and through the media were updated as soon as we had the information. Communications through social media reached avast audience as quickly as they could be released. Our resources were tremendously stretched as our schedule was backed up and airplanes, pilots and flight attendants out of position. We tell you this not to make excuses, but to assure you that we did everything possible to get customers on their way. Air Canada does not reimburse expenses or refund ground transportation charges when flights are disrupted by weather. We offer both travel insurance and On My Way to customers at the time of ticket purchase so they are protected from unexpected costs. If you have either of these to cover the expenses you have, or as an added benefit from your credit card provider, we will be pleased to assist you in any way we can in this regard. If you were unable to travel and have portions of your ticket that were not used, you may request a refund through our Refund Services department ataircanada.com/ca/en/aco/home/fly/customer-support/refund-services. While no one can be responsible for the extreme weather we saw, we certainly know your time is valuable and we are sorry that you were inconvenienced. In appreciation of your support, I am enclosing a promo code that will provide you with a 25% discount on a future flight with Air Canada. In closing, we thank you for choosing to fly with us and wish you all the best in 2018. Sincerely, Elaine Miller Customer Relations FORWARDED TO CTA WITH AIRLINE'S RESPONSE: Reply from Air Canada included. Please note - the airport wasn't closed, as Porter flight, using the same aircraft type, arrived and left on time. Also, I wasn't offered any alternative and was told that I have to "get to Sudbury myself if I want to fly from there", as well as the claim that "my expenses on the ground will not be reimbursed, because flight cancellation was caused by extreme weather" (please see above RE: Porter flight). Both YAM and YYZ airports were operable. I was left stranded for three days, with no explanation and means of accommodation. I'm contacting other passengers from the same flight that were told to "look for alternative themselves". I will be taking this complaint further, until the satisfactory decision is made. read more

You either get the best flight crew, or a super mediocre one. The domestic routes I've taken, Montreal, Toronto, Vancouver have been great. The international routes have been pretty mediocre. Take Air Canada because of competitive pricing, not for their soft service or food. ---------- Tip: Don't fly the new 777 on the YVR-HKG route. I want to be proud of them, being Canadian, but I recently had a terrible crew on a HKG-YVR flight that I've sworn off of flying their newly configured 777 with premium economy. Both the economy and the executive first cabins are so crammed with seats that I think it makes the crew extra grumpy, which makes for a really uncomfortable experience when you're stuck in one place for 13 hours. read more

I would rather not post negatives but Air Canada leaves me no choice. Over the years, and repeated chances to get it right, NOTHING ever goes smooth with this airline... Late flights, overbooked, robotic service and not to mention handling of luggage; it's like playing russian roulette whether you'll actually get you bag back, on time and not semi-destroyed. Arriving alive gets the 1 star, Fly WestJet! read more

Air Canada From Beijing to Vancouver, With Dogs! So, I'm writing this to give a thumbs up to Air Canada for a flight that I was worried about, but ended up being pretty good. (I also add some general info about clearing the securities for those who are interested). My wife and I relocated to Canada from China a few days ago, with our two smaller breed Bichon dogs. Preparation was pretty straight forward with good size restrictions on the soft carrier needed. Air Canada allows dogs up to 10kg including carrier to sit with you in front of the seat. Conditions are that the dog can not come out of the carrier, or for that matter any head poking. We have been given advice from air canada flight attendants time and again that if the dog can fly in the cabin it is by far the safest and best situation. The cost I think was 100 bucks a dog. We travelled with 2 dogs (Conner, and Elie). Elie weighs in at 3kg, and Conner (who just barely got a seat:) weighed in at 10.2 kg. Check in was easy, and we just needed their vaccination records. Getting through the airport security in China went smooth as well. Boarding the plane, we were welcomed by flight attendants, expecting us, and prepared to have a small rules discussion. The flight attendants who serviced us were also pet owners. The helped sit us, and assisted us to get comfortable, but without being demanding at all. We were treated with positive supportive attitudes and friendly smiles. The flight was straight forward, and our flight attendants allowed us to check in with our dogs from time to time by taking them to the bathrooms. Landing into Canada was also not a problem, and customs just wanted to ensure the vaccination papers were in check. After a 'head nod', 'yep, two live dogs', and a ding of 37 bucks to canada government we were on our way! A lot of people I talk to are surprised by the fact that the doggers can go into the cabin, and are often given negative attitudes from airlines, so I just wanted to write this for dog owners looking for travel solutions. If you are in a similar position, Air Canada could be a good choice. read more

Why are there so many Air Canada haters out there? I just don't get it.. I've never encountered a problem with Air Canada. Their service has been great, their planes are comfortable, food is tasty, and the on-board entertainment was enough to keep me happily entertained from YVR to LHR and back! Pasta, burritos, tea, coffee, then ice cream? In economy? Thanks, Air Canada! The staff are from an older crowd, but they still manage a smile and enjoy serving all passengers. Honestly, if I were in their position and had to put up with ungrateful passengers everyday, I think I'd be flipping tables and throwing chairs at the end of the day. Furthermore, the Air Canada website is easy to use and often has discounts and promotions. As long as you check frequently, you're guaranteed to come across a steal in airfare. There's a reason why Air Canada has been rated the "Best Airline in North America" by Skytrax for four consecutive years. So, come on, people. It's our nation's airline (represent). Let's show them some love! P.S. Flight delays are a part of traveling and are sometimes inevitable. Shit happens! read more

Not sure if I should be impressed or not, but I bought my online tix recently, only to find that when 45 min before boarding time, they were oversold. Over the PA, they wanted volunteers to give up their current spot on this flight, and fly a later flight in return for: $800 Air Canada credit AND food vouchers @ YVR airport while waiting for the next 6 hours! Now, time to me as a business consultant is money, and thinking wow, this $800 can pay a flight to Asia or take the missus to Vegas for free, but if it wasn't for the red eye flight, I'd considered it. Or if there was better food, lol, I've tried almost everything here. By the time I looked up, people were lining up like vultures over a dead carcass, I couldn't even see the ticket agent unless I stood on the lounge chairs lol... read more

This is possibly the worst airline I have flown. The constant delays and broken aircraft are hard to take a two hour flight to San Jose from Vancouver twice delayed by 30 minutes. The second done lay announced just 5 minutes before the first delayed departure. What a horrible experience and no one to talk to at the airport. Waiting for the next announcement and sure enough here it is. Now we are delayed another 50 minutes. So hey on a two hour flight we are three hours delayed. This has now happened to me 3 times in the last two months. Do not fly this fake airline. They have 0 accountability and are horrible. read more

I can't believe how rude the service was. My boyfriend and I just got engaged two days ago. When we asked if our seats could be next to each other we were treated like children. Then when she called me back to get my ticket back she said nothing. The service clerk was the rudest persons we encountered and made it seem as if we were asking for the world, and too much of an effort to have us together after purchasing seats together originally, and we had to pay to switch them again. read more

Had a change of plans and decided not to return to Chicago, but their no refund policy basically wasted me $800. They also have pricey airline tickets. They should allow at least some sort of refund if you cancel in advance.. customer service told me I'd only get $60 credit back to use for a future flight. read more

This airline needs to look at its competitors to learn more about customer service. For a recent vacation to Canada I found their website slow, their customer service lacking, and their procedures bureaucratic. Their onboard service was adequate, but not up to the standards of most US airlines. Their staff seems more concerned with following procedures than serving travelers. For example, they declined to pick up a cup of water before landing as they passed through the aisle. Yet, when they made their luggage check, it took four attendants to go down the aisle and check for carry-on bags. I've never seen more than one attendant make a baggage check on other airlines, nor declining to pick up drinks before landing. (The pilot made a rough touch-down, so the drink naturally spilled.) Having worked with bureaucracies, this airline appears to be a big one. My advice to them is look at the better US airlines, KLM, or Lufthansa for examples of good service. read more

I flew with rouge Barcelona to Montreal. I couldn't believe they use rouge for an overseas flight. No leg room at all . there were 3 tall German guys in one row and they were so uncomfortable. I paid for extra leg room so I was fine. If there Is another option I will take another airline. read more

So is Air Canada waiting for a lawsuit before they decide to upgrade their planes?! I'm sitting once again in one of their 1st Class seats and which is the same terrible design from 20 years ago. There is no cushion whatsoever on the back of the seat so you not only are completely uncomfortable for the entire flight - your back also overheats. It's insane. Every other airline has seats that are superior. read more

Air Canada's customer service is down right horrible. If I could give this a half-star rating I would. It's almost comical. They called the Headquarter's office in Canada and the person that answered the phone was the most unhelpful person. The person on the other other end of email has been most unhelpful. My son-in-law was on a flight that was overbooked so they offered incentives to get off the flight in exchange for compensation. They basically lied and didn't send him the entire compensation, they left him stranded once he was was in the states and they have done nothing to make it right. Air Canada = HORRIBLE CUSTOMER SERVICE and they just don't care. Do not fly this airline. read more

Just wanted to thank John Dear and his colleagues at air canada baggage claim for finding my lost passport on the plane that was stationed in the Vancouver airport. He made multiple calls to the staff in the gates until finding my passport in a storage bin of the plane. What a success story. Please promote John!!! Cheers amigo! read more

Air Canada made a clerical error, and charged my credit card for two extra tickets to a different location when I was trying to get home on an emergency basis due to COVID. They have refused to refund the money in a timely manner - at this point, it has been 3 months since the charges were made. They have now stopped responding to my communications. They charged an additional $500 to my credit card and are not giving it back. If I had any other option, I would never choose Air Canada again. read more

Air Canada Rogue wins as the worst airline I've ever flown. I fly 150,000+ Miles per year and made the mistake of booking a flight from Honolulu to Vancouver on Air Canada Rogue thinking I would receive a decent experience (previous flights on Air Canada about 5 years ago were fine). Here is what went horribly wrong with this airline: 1) Flight leaving Honolulu delayed 8 hrs., 2) No SMS notification on the delay. 3) I finally receive an SMS notification when I'm sitting on the airplane at 3:15 am (for a 10:15pm flight) saying something like "Flight Delayed and a link where I was offered a discount on a future flight." So they obviously had my mobile number and could have let me know of the delay. 4) Then I got the pleasure of being introduced to Air Canada Rogue Business Class for which I paid $2000 RT for. As a very frequent domestic and international business class traveler it is outright consumer fraud for them to market this as Business Class. This is maybe economy plus. The seat barely reclined and I can't imagine how bad economy must have been. DO NOT PAY for business class! The $500 extra I paid for this 6 hr flight got me a pillow, blanket, a barely reclining seat, and a small fruit plate with oatmeal. I lost an entire day of vacation due to the delay but was happy to get to Vancouver safely and hit the slopes. Everyone got a good laugh at my plight - and trust me I told quite a few people about this experience (and continue to). Oh but it doesn't stop there. For our return trip I arranged car service for me and a few friends and we left Whistler at 12:30 to get to YVR by 3:00pm with plenty of time to check in to our 5:30 flight. On our way in the driver mentions that he had a cancellation that morning because the flight from Honolulu was significantly delayed and asked if we were delayed. Having once again received NO notification from the airline I said "Surely not!". Oh the naivete! Did I truly think that what happened to me on the flight out was an anomaly? Oh it wasn't. We go to check in and are told the flight is currently delayed 6 hrs. As we were getting checked in, my friends who were traveling under economy, had one extra bag (which they weren't charged for on the way out) and asked "Hey since we're delayed could you guys wave the baggage fee?" The Manager responds with "You would have paid if it was on time right? So why would I waive the fee because we are delayed." At this point we were just dumbstruck. It is so easy to make customers happy when your business has done something wrong and it is so easy to screw it all up and lose customers forever. It was like watching a car accident in slow motion as we all looked at each other and basically said "Are you kidding?" We realized that there is a lack of customer service culture at Air Canada and we re-arranged things to add their bag to my booking since I paid $500 for an extra bag, small seats, and mediocre food. After we get checked in and are given some food vouchers we have to decide what we are going to do for 6 hrs (which I told them was just a tactic to buy time since they had originally said the same thing for my HNL departure). And boy was I right. While they did board us at 11:30p we ended up sitting on the tarmac for what could only be called a comedy of errors. After boarding a full plane of tired and disgruntled people we sat on the tarmac for close to 4hrs. The story goes a little like this. After being on the plane for an hour the captain comes on and says "Hey folks we just have a little delay here as we wait for a signature on a safety checklist - a tire was replaced on the plane and we just need to go through this procedure." Ok, so a tire was replaced but they don't have the experience to make sure all their ducks are lined up. After about 30 minutes he comes on again and says "Folks, this is the captain from the cockpit, looks like we'll need more than a signature, we need a special tool." Ok so they replaced a tire but didn't have a tool handy? I mean this is not some satellite airport - this is YVR a main hub for Air Canada. So I'm thinking - How long can this take since we are in Vancouver. Boy was I in for a nice little surprise as 30 minutes later he comes on "Folks we're trying to locate this specialized tool." This happens several times and finally they get the special tool and sign-off - something you think they would have coordinated at time of replacement. Then, just to add insult to injury, since it is past 3:00am there is no departure crew at the gate - they don't tell us this but it's clear to everyone staring out the windows that the coordination for departing a delayed flight does not exist within this organization. What was nice (turn sarcasm on ) was that as we were sitting through this debacle I got a SMS on my phone letting me know my flight was delayed and guiding me to a link where I could get a discount on a future flight - yeah right! read more

If I could give this airline a rating it would be 0 across the board. I was told my carry on was too big. What a joke. Came on the plane and others have bigger luggage's then mine. Not to mention I had to pay for an unexpected extra small luggage onto the plane. Complete joke. Super rude. Won't ever fly this airline again. Completely ruined my vacation. I went from having an awesome time loving Canada to a complete 360 hating it because this ridiculous AIRLINE. DONT FLY CANADA AIR read more

The purpose of email and text notifications for flight delays and cancellations is to inform all passengers. LEARN HOW TO USE THIS. And yes I know you have an App but if your App and the employees at the airport have different information it really doesn't help because your employees say one thing and your app says another which causes even more confusion. On a 7 hour flight delay from Phoenix to YVR your employees were told to not give out meal vouchers unless people seemed very distressed. This is what one of your own employees told me at the airport. I didn't fly air canada for years because of a similar situation where you left hundreds of people stranded at JFK without notifying anyone. And now I regret giving air canada a second chance. On top of Air Canada's inability to keep to a schedule, you have the worst customer service. I was never offered reimbursement or compensation for my JFK to YVR flight after sending in a email complaint and calling customer service and I won't expect anything from today's chaos. Moving forward, I will always fly with your competitors, namely West Jet. Never again with Air Canada. read more

First in lax and now in Vancouver. The employees have no rush and have no concern about the long line and extended wait JUST TO CHECK A BAG. They have self service booths where you can check in and buy checked baggage tags but you still have to stand in an hour line to give them your bag. Only airline with a long line that I can see in the terminal and the employees are moving as slow as maple syrup. I will try my best to never use this airline again read more

I travel alot on AC, and I book alot of flights on AC . It can be hit and miss with the staff, as some are friendly and others not so. The aircraft are generally very nice. Entertainment system is very good allowing you to watch (free), to many varieties of TV and movies,even including movies showing in theatres. Food in flight is not the healthiest,but there are worse. Very limited selection for anyone diabetic. But all in all, my favourite Canadian airline. read more

Although aware of the Boeing issue for almost 6 months, Air Canada failed to let us that a flight was cancelled until the day of our flight due to Boeing issue. We even checked flights a few months prior to traveling, and Air Canada confirmed flights were good. This ruined part of our trip and costed us hundreds of dollars. When I complained, Air Canada's response said that I should bought travel insurance. This is terrible customer service. If I could, I'd give Air Canada 0 stars. read more

Where do I start. Lets start with the terrible customer service at the ticket counter. We are gold level and don't pay for our bags but it would not let us check in at the automated machine so we had to go to the counter. We could tell the minute we got there we were going to have problems. We gave her our card and explained that we should not be charged for our bags. She said we have to follow all the rules. My husband said I read all the rules and I am not supposed to pay because I am gold level. She refused so we asked for her supervisor. He was standing rig behind he and basically we don't make exceptions. We told him this isn't a exception we are not supposed to pay. He said no but eventually the clerk at the next counter overheard the conversation and came over and said these people should not be charged and tried to show her how to check us in. Apparently our long term employee either did not want to do it or had forgotten to read the rules. Eventually the nice lady at the other got it done for us. Why couldn't they just follow them own rules to start with? Now for the plane. It was a 319 Airbus. What that means is lets stuff this plane with as many people as possible. There is only eight inches from the end of your seat to the back of the seat in front of you. My husband could not put his knees together. He had one leg in the aisle and did the splits with the other one. When the man in front tried to recline his seat it as pushing on his knees hard. My husband told him sorry but that won't work. He didn't push the issue thank goodness. They have the smallest amount of leg room of any airline. I was also touching the man in the next seat way too much for my comfort. There is no sliding your legs over to let anyone out to go to the bathroom. People were standing in the aisle because they were so cramped unless being told to get back in their seats. I know we will fly any other airline that we can to avoid the tiny leg room and terrible customer service. Air Canada sucks! read more

My air Canada plane hit another aircraft while taxing. I didn't know why but we were grounded for over two hours and found out this truth later. They lied and announced via text message reason for delay as "customer processing." Attendants kept announcing that we are minutes away from taking off and delay was due to maintenance. Then it changed to investigations. Then finally after two hours they announced what happened. And said we take off in 5 minutes then actually when that time came, we had to deplane. Half an hour at the gate, they announced we must exit customs and get our bags then re enter thru bag drop security then customs all over again for a rescheduled flight now at 8pm. They offered coke and kit kats. Fightstatus.com said the plane departed at 1:42pm which is a lie since we were still grounded then. No remorse no gesture of apology nothing, in fact some staff were talking in a very patronizing way to understandably frustrated customers... really? U offer no apology and extend some sort of gesture for causing this enormous delay and not only that but a waste of time??? And no offer to create a designated line so we can drop bags without lining up or anything. If I ran this place I would have thought of ten things easily done to assuage the betrayed sentiments of customers. It's just as much about experience and relationships. There seems no interest in helping make a better experience which I think they are obligated to... give me a break! It's their mistake not ours and we are paying. read more

The second layover of my flight home was cancelled and the next morning when I checked in for the makeup flight they charged me a second time for my luggage fee. Said there wasn't anything they could do about it because I didn't have the receipt for the first time they charged me when I boarded my first flight .. read more

Screwy be a bit of a chip on their shoulder. Otherwise a fine flight and passenger service. Beat the Sh*t out of my supposedly near indestructible luggage (that why I bought Rowena). Looks like they tried to pry it open with a crowbar! Reported it immediately wen I landed in Canada. The Air Canada rep calmly said it wound never be one of the crew working the luggage; must have been the machine. BS! Also, notice the seat assignmentabels ad you go down the isle? The window seat typically has the fuselage next to it . To let you know seat, say "C" is the window seat; because it's NEXT TO THE BIDY IF THE . Not Air Canada. It means isle seat. And the window seat had no indication. What? Thus is material for "Curb Your Enthusiasm"! I had already directed s poor lady to a wrong seat based on what appears give the common labeling. I asked a steward about this; a sly bit of attitude! Grrrr. Nice visit. Air Canada is a SECOND choice read more

My sisters and I brought our parents to Paris as anniversary gift and we had connecting flight in Toronto. Because of our mechanical problem from the flight out to Toronto, we missed our connecting flight and had to be re-ticketed to the flight following day. We lost one full day and a hotel that was already booked. But the worst was yet to come. Went to pick up our bags on the way out before coming back to check in the following morning only to be told at baggage service counter our bags left on a separate flight to Paris via Montreal. We weren't even booked on that flight to begin with. What was bad, we were told they would arrive at destination one hour after our arrival. By then, my spider sense was tingling that our bags wouldn't even get to Paris at all by the time we get there. So, to keep our worst fear from realizing, we did what we could in our power to prevent that from happening, and changed our connecting flight from Toronto to Montreal the next day. Just to have a peace of mind that our bags will fly with us on the same flight and there'd be no more delay. But rest assured, with Air Canada, they work hard over night to ensure that your trip will get messed up every step of the way and yes, your dreams (nightmares) do come true. We got to Montreal, followed up again at baggage service counter. The agent got on the phone right in front of us and looked at me in the eye socket and told me our bags "were on their way to the plane as we speak". Sure enough, we got to Paris, and NONE of our bags were there! Followed up again and were casually told they were left behind in Montreal. So, 2 days of delay, changing plane tickets, and baggage delay. Not to mention endless counts of phone calls about delay reports, missing information, etc. etc. etc. that got to nowhere and getting tossed around all over the place. Another little side note, the flight attendant on Vancouver to Montreal didn't know the seating arrangement and directed passengers to the wrong side of the plane. Nobody deserves this mess. If you're flying international, pay a little extra and fly with somebody else more reputable, unless you want a super miserable flying experience with every frustration in ways you couldn't even imagine. read more

Worst airline I have ever been on! Flight was cancelled even though we checked in early. Spent the next 4 hours waiting iinline to speak to teller. Tellers made us look for optional flights that we'd like to take on our own. Next flight out 2 days later! They cut my ski trip in half, make me pay for the empty cabins at $700/nt, rental car, and ski passes that won't be used and not even a sorry? Just s#% outta luck. Equipment failure on plane is an "act of god". Please tell that to the rest of the people that we owe money to and see if this act of god will bail us out as well. Screw u Air Canada! read more

Here's an idea, pay first class fare and sit in a coach seat. That's Air Canada Rouge. Literally the exact same leg space and chair just closer to the front. But you get a free meal and a nicer flight attendant so maybe it's worth it. You be the judge read more

This was my first experience with Air Canada, and it will be my last. My 17 year-old daughter was flying home alone from Tokyo, with a layover in Vancouver before coming home to San Jose. She text me saying she was told she didn't have a seat (even though we booked months ago) and that she would be given a voucher for a hotel. She's 17! Wtf. She wouldn't have even been able to check into a hotel, not to mention the danger of a 17 year old girl being alone in another country! My husband demanded to speak to someone, which took forever because nobody was willing to get on the phone. The plane was boarding, my poor daughter was scared and crying, and we were home freaking out. At the last minute, they asked someone else to get off the plane to allow my daughter on. Screw Air Canada! read more

This was the WORST FLIGHT EXPERIENCE OF MY LIFE. Our flight was 4.5 hours delayed due to plane maintenance and when we were finally done taxiing and ready to take off, they called us back to the gate due to a "bag discrepancy." I will never fly with them again- not at all worth the lower ticket costs. read more

Planes are small and the T.V's hardly ever work. Plus they are too cheap to give a snack on long flights cause they want you to spend money on there expensive gross plastic food. When the seat in front of you is leaned back and you are only 6 foot, you get totally squashed. Three hours of hell. read more

As one of, or sometimes the only choice in flights in Canada, this horrible company should be scrutinized and help to basic standards. The staff in general are horrible. I don't know why, but it's a poisonous company. Maybe it filters down from the top. They wont do anything for you, and act like they are over-achieving by mumbling instructions in the airport to go away and ask another Air Canada employee to help you with your problem. This next employee is ready for you. They will greet you with a hatred and deriding attitude as they prepare to turn their back on you. I once had two check in people deny me the chance to board a $1500 flight because I was a little late due to a major accident. I still had over an hour and there was no other passenger that they needed to help. The area was totally empty other than them, and the sound of their loud gossip was echoing when I arrived. They gave me a dirty look like I had interrupted them, and then denied me my flight. They were only there to help passengers board this flight. Air Canada then refused to rebook me, and I lost the ticket and bore the cost. This airline has been a joke for decades, and along with Greyhound make long distance travel in Canada a pitiful shambles. I'd like to see them collapse and go bankrupt. Sometimes you have to burn it to the ground. read more

Their customer service, sigh! Was just on a flight from YVR to Narita and it was pretty decent until... During the 11 hour flight, I saw a stewardess walk by and stopped her to ask for some soda water. She made me repeat myself a few times (cos maybe the plane noise was loud and she couldn't hear). Then she said she couldn't hear me. When I repeated my request for soda water, she replied (with major attitude), "Why don't you go to the back (back of the plane) and ask one of the girls yourself. I'm from business." Then she walked away. I was shocked. I really was stunned and just went, "Wow." She could have heard that because another air stewardess came by with that soda water later. I am sure Air Canada's flight service crew are trained to be of service whichever class it is, right? And if she didn't want to help someone out in coach, then she did not have to make me repeat myself numerous times. What's with the attitude? Classy, not! read more

Just flew in from SFO to Vancouver on Rouge Airbus 319... The aircraft is set up for midgets... I'm 6-3 and no room for my knees..don't fly ' Rouge'... Bummer. Recent flight on AAirlines from LA to Vancouver. Cheaper ! And way more leg room. read more

Im 5 4" my wife is 5 ft nothing & there was no leg room on our asian to / fr flight. Food ok but we like hospital food. Babies everywhere in all parts of the plane. We chose the rear to avoid baby cries but not a chance. Why not have a kid section? The staff is what made the flights better as they were professional & pleasant. read more

I'll start with the pros : 1. Good movie and TV selection compared to their Canadian competitor. 2. Accommodated a seat change AND a flight change (for a flight that had been delayed) on basically zero notice and free of charge. THAT was fabulous. Cons : 1. The staff is grumpier than WestJet. A lot less friendly. WITH THAT SAID ... I was flying out on Christmas Day, and back on New Years Day. So I am thinking that the people I were dealing with were probably (rightfully) wishing they were at home. Take it with a grain of salt. 2. Charged me for 1 piece of checked luggage. Bummed me out, I've never experienced that with West Jet. 3. No complimentary snacks on the flight. Overall, it was a good experience and I would fly with them again - if only for the fact that they were so flexible and accommodating with my flight and seat change. Hopefully they are a bit more cheerful when they are not working on holidays. read more