Flew into Vancouver and back home to Newark airport,plane was spotless very clean,each seat had its own overhead compartments so no fighting to get your bags into one ,staff was very friendly and helpful,not sure why they would only have two stars ,their was a delay leaving Newark,but beyond Air Canada control read more

Air Canada - Check in - Airlines Near Me - Richmond, British Columbia

This is for my return trip to Honolulu. The crew is still Air Canada while the company is still borrowing the Omni Air International jets. Checking in was a breeze as it was not busy at all. However, I knew our luggage was potentially overweight, so I went to use the scale, but it was broken! An agent seen us and told us that we could just go straight to the front counter. Wait... I wanted to weigh first! If it was overweight, I didn't want to open my luggage with other people waiting in line and waiting for me to shift things to the carry on. There was no one in line, so it was okay as our luggage was overweight!! A quick note, the scale is on the floor directly in front of the counter, so if you want to keep you weight a secret, stand on the side! In the end, we had to check in an another bag. Thank goodness our check in agent was patient with us. However, she failed to save us money. She was going to charge me an additional bag for $50 with the first bag at $30. Hold on! It's both my wife and I flying, so why not just check in one bag for each of us at $30 each? Nice try! I'm not sure why, but our flight announced its last call to board 40 minutes earlier, so we had to rush over thinking we were the last ones and didn't want to miss our flight. Well...we were not even close to being the last ones as several others came on board 40 minutes later! It took a little while to take off, but much quicker than the flight coming to Vancouver. The flight back was a lot smoother and quieter, and the flight attendants were all friendly, courteous, and attentive. The take off was very smooth, but the landing was a little rough. It felt like we had to make a giant loop to land the plane. The plane seemed to be more updated with more games and movies on the entertainment screen. The seats were a little more cushiony too. Overall, I can't say Air Canada is the best, but it's really the most economical and the few direct flights to Vancouver. Still acceptable! read more

From San Diego to YVR was a nice short trip. Two or three hour flight. At the gate the agents checked to see if carry-ons fit their dimensions easily. If it did your carry-on was tagged and you could board. If you struggled then you had to check your carry-on as a checked bagged. There's a reason for this. When I entered the plane I immediately noticed how small the overhead bins were compared to all other flights I've been lucky to be on. I had no issues since my carry-on fit with ease. I did see others struggle. As I took my seat a nice flight attendant asked if I wanted to move and have my own row and the Canadian Newspaper. Absolutely! So I enjoyed my own row, read Canadian news and watched Atomic Blonde. I had an awesome experience with Air Canada. Great customer service from the staff. Mel M Yelp 18:23 read more

Luggage was damaged after I told to be very careful because I had some fragile things in my bag

I fly weekly and have experienced the continued "worst in class customer service" at all levels with this airlines. From the gate agents to flight attendants, there is a complete lack of customer experience. Wishing there was the ability for zero stars... read more

Time. More often than not, we do not treat time with the respect it deserves - for ourselves and, more importantly, for others. We can squander our own time if we are so inclined, but to waste other people's time is bad form. We're looking at you, Air Canada. The distance from Vancouver to Seattle is 125 miles according to the on-screen map. This is one of the shortest commercial flights you will ever take, or at least you may be tempted to think so: 22 minutes. With a scheduled takeoff at 9:40 AM and upcoming 12:00 PM transfer flight, we were pleased to expect a comfortable layover. Our schedule began to unravel before takeoff as, without explanation, our flight was delayed 20 minutes. Perhaps 20 minutes does not warrant reclassifying the flight from "on-time" to "delayed", but for unpredictable transfers, every minute counts. Still, at least the flight itself would be 22 minutes. The flight was not 22 minutes. Since I know little about aviation, I cannot totally complain about the path our pilots took. However, if we were in a cab, I would equate this flight to a driver trying to skim some extra dollars by going through a cluster of alleyways. What on the map looked like a straight path to Seattle was interrupted by a squiggle in the opposite direction, and then another turn oriented towards the airport. With some extra mileage recorded on our on-screen map, I would have been interested to understand what was going on during this flight. Without a doubt, it exceeded the 22 minutes. But again, who knows, maybe they were avoiding some menacing clouds; I don't know what they're doing up there. Of course, I am grateful to the pilots and staff for a safe and reasonably comfortable flight. However, when we landed in Seattle, we were subjected to waiting in the plane for an additional length of time. We actually did not disembark until about 11:15 A.M., and it wasn't even to the gate. We descended from a ramp to a waiting bus that would take us to Gate A. Our transfer flight was at Gate B, which was countless steps, stairs, and a shuttle away. You might rightly ask where my criticism of Air Canada ends and Sea-Tac Airport begins, and I should take care to distinguish between the two. Nevertheless, what was expected to be a 22-minute flight became a more-than-one-hour ordeal. Apparently, the folks at Gate B were paging us as we scrambled to catch our flight to Phoenix. By a slight margin, we were the last passengers to board. Air Canada, I would have appreciated a heads up. Don't imply your services are quick and efficient, for they are not. "Ladies and gentlemen, our flight will be approximately 40 minutes because ATC has advised us to take this course. We will be taxiing to a ramp outside the airport, and a shuttle will pick you up, so plan on adding X minutes to your travels." Communication of that sort would capture my appreciation and guarantee of future patronage. From this experience, I am set on avoiding Air Canada for my future travels. Perhaps my record of communicative pilots and steady schedules has made my standards high. Perhaps I should shift my mindset and be glad we caught our transfer flight at all. Ultimately, our time was not respected, so the verdict: two stars! And you guys only the pass the class because the plane took off and landed successfully. Next time, I'm traveling by hot air balloon. read more

Air Canada - Where the hell are we going lads? - Airlines Near Me - Richmond, British Columbia

So disappointed with Canada airline where noone seems to care . Arriving from Saskatoon to Vancouver with 30 mns late . I Walked for 20 mns non stop as fast as I could ,to go from one end of airport to other end and trying to make it on time . I followed the sign prior duty free shop and took The left side (International Flight ) gate 76. I tried to find the international flight and the gate to US and followed signs ... ending up in a dead end . Doors were closed .Went back to main entrance . Impossible to find anyone to help at air Canada and asked two air Canada personnels if they could help with my flight and either called plane and say I was late or escort me out Thru security and immigration . Those 2 women on air Canada desk right prior immigration, could care less and said no. One of the 2 ladies said if I miss my flight, I'll have to rebook . As I was waiting on line at immigration, I saw a air Canada employee escorting a passenger who was late like me ? How come he got the attention and was able to go Thru security and immigration with an escort To make his flight .Is that because I am a senior citizen?...as I inquired to an other air Canada employee at air Canada desk between Immigration and security , he said he did not Know what to advise . What a stressful day already . I realized that employees at air Canada just don't care I am sorry I booked air Canada . I will go on various social medias and will talk about my deplorable experience with air Canada . read more

Shockingly bad customer service. Utterly unbelievable. You better pray nothing goes wrong because if it does, Air Canada will let you die before they lift a finger to help. read more

After flying into Vancouver on American Airlines on a flight that was 5+ hours late in departing, I didn't think the return flight could be as bad. But, I was wrong. Like the American flight, there were mechanical problems. But we actually boarded, waited onboard, pushed away from the gate, taxied to the runway and then just sat there. Then the pilot announced that the plane wasn't 'ready to fly' so we returned to the gate, sat some more and then were told that the flight attendant's shift had ended, requiring a new team. Since the new team (which was, no doubt, unplanned) hadn't arrived yet, we had to deplane. Once we did, the display boards in the terminal said that the plane would depart an hour later. Bottom line, our flight left 5 hours late. I gave American 1 star for a similar performance but I gave Air Canada 2 stars because they actually felt bad for the delays (or, at least communicated these feelings by apologizing repeatedly). Add to that, we got a snack during one of our waits. The food on the plane, btw, was really good. A note re: the planes that Air Canada flies on their 'express' service. If you're tall, as I am, your head might be rubbing against the ceiling of the aisleway. In the bathroom, I had to turn my head and shoulders to one side to fit in there and I actually hit my head on the doorway, the first time. I am not freakishly tall and have never seen such low 'head room'. I'm surprised it's allowed. The specs for this plane say the headroom in the aisle is 6'2-1/2". It is clearly less than that in the washroom since the fuselage of the plane curves down to meet the sides of the plane. In all, I preferred American's Airbus A321 (which was BRAND NEW) when I flew it (we were told it had been delivered to American just 2 hours before) over the Bombadier CRJ900 that Air Canada flew read more

Air Canada's dominance over Canada's air traffic reminds me of what we have in Hawaii, USA, where a major player has about 90% of the market, while the rest of them, regional low cost airlines, make up the rest of them. I had the privilege of flying Air Canada on a recent flight from Vancouver to Toronto. It kind of makes me feel like a Canadian citizen, flying domestically in between Canadian cities, but in actuality, I'm not. Just an American tourist using Air Canada, which is still great anyway. The service here like most airlines is usually pretty good. I'm in that category where affordable fares, decent service on the ground and in flight, and on time departures makes for a pleasant and positive experience overall. This time with Air Canada was no different. While I did pass through immigration and customs from my flight from Hawaii, USA, I was treated to Canadian TSA, which was disheartening for sure, but thankfully it was pretty quick and I was at my gate in no time at all. Safe to say that Air Canada is a pretty good airline, at least for me. While it is my first travel with Air Canada, first impressions are rather good and really no complaints - although the crying baby in flight a few rows behind me was annoying but tolerable. The overall flying experience was good with Air Canada. The On time departure and good customer service in flight made it average. That's pretty much what makes it in my book, along with not good competitive pricing that saves me money vs the other airline carriers. Wish they could do the upgrade to first class more cheaper though, but that's a topic rant for another place and time. The aircraft is the standard Airbus 320 and it's quite comfortable when flying through the interior of Canada. The amenities during flight is as basic as you can get, but they do have inflight entertainment movies to pass the time. The seats have inflight power, but doesn't seem to work. It's always good to have a spare power bank to carry with you just in case. They have the usual boarding by zones, which is usually standard among the industry, boarding the top tier customers before boarding by window and aisle until everyone is aboard and ready to depart. I feel like prices can be compared to other star alliance members, which Air Canada is apart of. Love that they are connected with United Airlines, so the code sharing thing is always fun since you can get points with United airlines and not have to open up a separate Air Canada account to start a relationship with them too. For all that traveling does for me, loyalty pays you back in more ways that one. If Air Canada is your preferred way to travel, consider getting their credit card and travel frequently with them to earn status with the airline. The perks are quite nice and legit. While the first class and business class upgrades are a dime a dozen, it helps when you do get upgraded and it brings a smile on your face. I know I do when I get upgraded on Delta Airlines! It's quite stellar indeed. For the most part, this experience with Air Canada was as smooth, soul enriching, positive, and encouraging as you can get. Comfortable seats, as you can find them, in the main cabin and all the time in the world while you watch the earth below at 35,000 feet. 4.5 stars for service and the hospitality. I'm glad that nothing eventful happen this time around. On time departures rock! Support local! B+ read more

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A Canadian Yelp friend complains about the flight attendants on Air Canada. I thought she was exaggerating -- until I actually flew Air Canada for the first time. And the second time. My flights were a trip from Vancouver (YVR) to Prince Rupert (YPR) and back on a jammed turbo prop. 2 hours each way. No empty seats. The flights attendants must have been trained by the hall monitors from my fourth grade class. (That's 'grade four' for all you Canadian Yelpers.) They stomped up and down the aisle scolding passengers for various transgressions, both real and prospective. Among the four of them (2 flight attendants x 2 flights) there was not a smile to be had. Or eye contact. Or even a "thanks for flying Air Canada." read more

Are there any airlines that are actually staffing their customer service with real humans? "Sorry. Due to unexpected high call volume we are unable to put you on hold" Even their on-line instant messaging is handled by a computer that asks a million questions and only ends up offering the 1-800 line or a website. Not helpful when you are trying to book a flight for a kid that was supposed to connect with AC was on a delayed flight. So after 2hr hold with the 'booking' extension, we got through to a rep. She was awesome and will get accolades through AC. Everything else about AC sucked out loud though. Take some $$$ from your greedy shareholders and hire some staff! read more

We flew Air Canada while returning to Honolulu from Vancouver after a fantastic thanksgiving holiday in Whistler. We are VERY happy with most everything about Air Canada (Rouge), most especially the ability to upgrade our family for the 6 1/2 hour return trip home. One of the best benefits with the upgrade was the ability to enjoy the Maple Leaf Lounge, at no additional fee ..... Excellent option. The service was excellent, although no exceptional. Friendly, helpful and polite. We will DEFINITELY be flying with them again. Thank You read more

The customer service was top shelf! The seats had plenty of leg room for my 5ft 11 other 1/2 and myself. Everything was clean and the flight was smooth. We checked our ski boots for free and that was such a treat. We will fly Air Canada again fur sure read more

Air Canada - Airlines Near Me - Richmond, British Columbia

I got free round trip tickets so I should be happy, yes? Hmmm...not quite. My body has this automatic sensor that when I get to my seat for an international flight, I fall asleep right away. I dozed off and woke up. Peeped outside the window and saw land. Was I asleep the whole time? I looked at my watch and realized we've been on the runway for an hour and haven't taken off. WTH? That pushes my itinerary an hour late! But then again, I always anticipate things like this. Airplane "food" is always gross which is why I always bring my own food. Thank you to the flight attendants for leaving my sandwich on my tray table instead of waking me up - that's very considerate and much appreciated since I don't like bring woken up for no good reason. The lavatories were surprisingly clean for an airplane. But the thing that I found annoying was the lack of entertainment. They only have about 5 movies. I picked my movie then, there's no sound! I unplugged and plugged my earphones back in but still nothing. Sleep was my only friend. They have an outlet and USB port on each seat for international flights. Lots of legroom. So, they're not too bad. read more

I have never been a fan of Air Canada. Although it was my first time flying out of Vancouver, the experience was far too familiar: delays and silliness. I got to YVR a few hours early beacuse I took a cab with my friends, who had earlier flights. I understand that 28°F is considered cold to parts of the world that are closer to the Equator, but, seriously, Vancouver, what the eff? If you knew the engine could not function under this temperature, why did you just decide this during departure? Also, why did you not defrost the plane ahead of time?! Ugh, an hour delay resulted. It is bad enough that the overhead bins are smaller in spite of not decreasing the size of carry-on baggage. The flight staff were also not the friendliest. Some pretended as though people did not exist. Also, the Rouge planes are the ones I was on, and they have no television, sadly. Come on, Air Canada, your customers deserve so much better. read more

Too bad I can't give negative stars. Here's all you need to know about Air Canada: AVOID at all costs!! If you need a bit more substance than that, here you go: This is the only airline I've flown who thinks it's appropriate to make passengers board a 3+ hour delayed flight and promise that there will be agents waiting upon landing to give hotel vouchers for the overnight stay before the next connecting flight. There were no agents at the airport, all their phone lines were conveniently down, and no meal/hotel vouchers were given out for the 8 hour overnight delay. According to legal policy, an 8+ hour delay is entitled to hotel voucher but Air Canada skimps out on all their responsibilities. To make matters worse, their social media person on Facebook told me "There's nothing we can do. Hotel vouchers are limited." Air Canada, you choose to fly a certain number of passengers - you can't pick and choose and only help first class passengers! And don't tell me hotel vouchers are limited when they're in fact absent lol. Hours later in the middle of the night, a rude agent finally showed up and claimed "A $10 breakfast voucher is all you can get. Take it or leave it." You know what I'm gonna leave? Your airline!! Literally never want to fly with you again unless it's the absolute only option. read more

These guys are run by a criminal band of thieves. Had to fly at peak time during the holidays. They are utilizing extreme surge pricing and had to pay almost $5000 to fly from Montreal to Vancouver. My seat was downgraded to economy and offered a take it or leave it joke of an offer of $30 in compensation . This monopoly subsidized and sanctioned by our dear leader needs to end. It's time for all Canadians to stand up and say we're not going to take it anymore ! Fight back! read more

I've been really impressed with Air Canada lately. My first flight with them in 2010 was delay after delay, but my recent few flights have actually been very good. I flew from Vancouver today to Toronto, and I was impressed by the increased clarity of the announcements, and the flight attendants have definitely stepped up in terms of customer service. Even though the in-flight entertainment system wasn't working in the first part of the flight, the flight attendants were able to demonstrate themselves the safety features of the plane. Aside from the occasional restarting of the entertainment systems, they always work very well. I can definitely see now why Air Canada has won so many awards in recent years. It used to be the laughing stock (in my opinion) of airlines, but nowadays it's actually an airline I'd consider over Westjet and the likes. read more

Zero stars would be given if possible. Multiple flight delays on the way and one delay on the way back. Dirty, disgusting planes, terrible service and food. At the end, the baggage pickup took 40 minutes because they were undermanned. Will not return, two big thumbs down! read more

The flight attendants in the back are so rude. Our carry on luggage did not fit on this small plane home, but did on our way to Canada from LAX. We wanted to go and check them in with the kind attendant, which we eventually did, the rude attendant told us to stick them under our feet in front. I looked at her and told her we would not have any room for our legs, she said we shouldn't have brought them on. Instead of helping us she treated us extremely poorly. read more

I tried to call the customer service by phone, no luck, no one picked up after an hour. Then I emailed them, got a response after a few days telling other department will handle my question. After all, never receive response from the other department. Conclusion: they have customer service department, but they do not have service. read more

So, I've had the chance to fly Air Canada a couple of times since my last review It's pretty much a mixed bag, and really depends on the aircraft they're using For example, the A320 from Toronto to Vancouver was a terrible experience. Cramped, bad av system, people lining for toilets for the entire flight. But the same route on the 787 dreamliner was a totally different experience They still charge you for everything, surprised they haven't started with soft drinks. I think of it more like a glorified greyhound. Get you from point a to point b read more

We left for Malta in September for business. Traveling internationally during COVID is challenging. Air Canada could not have been more helpful and accommodating. The planes were sparkling clean, the flight attendants so friendly, and all the communication between us passengers, Air Canada employees and the flight crew was excellent. Due to limited flights we had more connections than you normally would, and all three AC planes were just great. read more

The flight from Vancouver to Los Angeles was supposed to leave at 830pm. But we were sitting in the plane for 1 hour due to corrupted software. We had to wait for them to update the software back to old software before taking flight. Im surprised no one tests these things after these updates. read more

If there is a 0 star, I won't hesitate to give it. The attitude of the staff at the check-in counter is abysmal: 1) racist: I could see it that my skin color probably offended her big time ... 2) rude: When I asked for a service that was not available at the terminal, she was upset right away and talked to me in a very condescending way 3) delay: I was at the terminal two hours before departure, however, they found all kinds of frivolous reasons to delay my check-in, as a result, I wasn't able to check a big bag and had to switch to another flight operated by another airline in the last minute. WILL NEVER FLY AIR CANADA AGAIN read more

We usually like to fly Air Canada as they offer numerous flight options for us from Vancouver to Saskatchewan where all my extended family lives. On our list trip however, we discovered that they don't truly care about their customers. When we returned home from Saskatchewan. Our stroller was not rolling correctly & once we figured out the safety latch on one leg had been broken we contacted Air Canada about the issue. All we got was an email with "sorry about the inconvenience, but we can't help because it's been over 7 days". Now we need to get our 7month old a new stroller & not even a partial credit was offered. This is the last time we will fly with Air Canada. WestJet is now our sole flying choice in Canada. read more

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I'm handicapped and arrived here in Vancouver and had nobody to pick me up. I waited and waited and finally drug myself out. I'm writing this because when I called them for others worse than I what I was told is to "just go on line and fill out a response. WHAT. Check out what they said, we will call you in 30 days read more

Air Canada - Airlines Near Me - Richmond, British Columbia

I actually liked this airline better than the airline (a huge US carrier) than I usually fly. I mean, I did not call customer service, and reading the reviews, I am sort of afraid to now, and it was a bit retro, but retro is not always a bad thing. I showed up to fly a code share flight. The machine would not take my frequent flyer number. Therefore, I have to talk to the agent before even get my ticket. I like to be fast, so I was not particularly happy, but this man was really nice. He tells me I can go to the Air Canada Lounge, which I still think was a mistake, but I went anyway. He prints my ticket and, for the first time, I see my seat assignment. I asked him if I could change it. He tells me it's usually 40 dollars, but since there is one open he will move me. I said I was sorry to take up his time and he said "That's what we're here for." No one has said that to me in in quite a while, so, needless to say, that brightened my day. Then I get on the plane. It is older and it has the small overhead. Also there doesn't seem to be extra leg room in the seats near the front, but I got my bags to fit and I am short, so whatever. It was workable for me. I found out some of the in flight entertainment was FREE! Movies were FREE! Not only that, but my inner geek was happy to watch a documentary on the Rubik's cube. See, none of this stuff is free on my big US airline. For free, I can watch "Alaskan Bush People", a show I would not choose myself, with no sound. They seem to think I am going to pay for Direct TV on the big US carrier (haha!) . I was even happy to have the "map" screen available. I haven't seen that in a while. :) They also sell actual food on these flights! I got a fruit and cheese tray, but they had hot food. The choices on my US airline involve cold food, or a "snack box" which consists of pretty terrible for you junk food. So, although maybe I am easily impressed, I was impressed. I am taking a star off for the older decor on the plane, but I wonder if they got new decor, if they would seek sponsorship for the entertainment and get rid of the hot food. Sometimes modernization is not what one imagines. I have to call to move the seat on my next flight, and maybe I will update this review after that. Overall though, I really enjoyed my Air Canada flight, and,for the time being, I am "a fan". The guy at the counter had me at "That's what we're here for." read more

This airline is probably one of the worst airlines I have ever encountered. Their customer service is crap, the flights are always delayed, and the flight crew always seem to have an attitude. They rip people off with cancellation and change fees. I avoid Air Canada as much as possible. I would rather pay a little bit more and go with WestJet where I am treated with respect. read more

One star for the safe flight One star for the awesome flight crew! THE BAD: This operation is a mess... The call center always has over thirty minute wait times. Only offers six months to use a reissued flight credit... ABSOLUTELY NO medical waivers for cancelled flights and re-booking fees(which are ridiculously high) The aircraft seem very dated and old..... Oh and always seem to lose specialty item luggage such as bike bags. read more

Air Canada is a member of the Star Alliance and with UA which I use primarily for all of my business travel. They have a large fleet of the newest aircrafts and many route options throughout canada and NA. They recently added a spin off called Rouge (which means Red) to their company which I think is a more economical carrier. The regular economy seats are really tight but at least they have and offer free entertainment unlike our US domestic carriers who tease you with the entertainment screens then ask you to swipe your credit card to view movies. Bottom line is that Air Canada is a good provider of air transportation throughout Canada and their routes. read more

Air Canada - Airlines Near Me - Richmond, British Columbia

I'm always on the lookout for intriguing new dining opportunities, especially those off the beaten track - a gem waiting to be uncovered, far from the Robson Street / Gastown foodie crowd. I wish I could report that Air Canada Flight 156 was such a discovery, but alas: despite the restaurant's whimsical moniker, such was not to be. The seating was cramped, my fellow diners were uninterested in conversation, the lighting completely spoiled the atmosphere... and all of that pales in comparison to the food. It was banal at best, with a price tag well into the hundreds of dollars - and that, for a truly mediocre meal that I would have sent back to the kitchen at even a modest sports bar or pub. One expects when one pays this much that the cuisine will show some kind of flare, some uniquely memorable feature that will inspire cravings in the palate for months to come. But such was not the case with the unevenly heated chicken caesar wrap, with its uninspired poultry cubes and a dressing that suggested a dangerously disgruntled chef. Asking to see the sommelier to discuss a suitable wine pairing elicited only blank stares; it turned out the wine list was exactly two lines long, consisting of the words "red" and "white". My disbelief and insistence on visiting the cellar were received with equal degrees of dismissal. Nor were the appetizers or intermezzi any more appealing. One example: not to be mercenary, but when one is paying this much for a meal and sees "Pringles" on the menu, one expects the result to be a light, delicious amuse-bouche that references the mass-produced snack food in some witty way, but that in no way conjures the library-paste-and-spackle sensation one associates with the real thing. Sadly, while I have to give Air Canada props for cleverness in serving this dish in what to all appearances is an authentic Pringles container, the "chips" are indistinguishable from the desiccated potato discs themselves. That holds true right down to their oddly addictive unpleasantness, which had me ordering five additional cans over the course of the meal. In fairness, though, that choice had at least as much to do with the miserly portions served for all of the dishes. And it provided at least some distraction from the execrable atmosphere, poor ventilation and downright hysterical reaction from the front-of-house staff when I attempted to open a window, and again when I attempted to step outside for a breath of fresh air. Several times have I been ushered unceremoniously from a table because my party had lingered too long; I can accept this. But never in my many years as a food blogger have I been prevented from leaving an establishment by physical force. As I warned the staff while they zip-tied me to my seat, this cost them a star. One final note: plan your parking carefully. When I was finally permitted to leave the restaurant, I discovered the exit was more than 3,300 kilometers from where I'd entered. This proved to be a most unwelcome inconvenience, and one would at least expect some form of valet service. read more

Good gate with lots if charging ports. The staff were friendly and got us on the plane quickly.

How many times can air Canada mess up... it seems every single time there is something that goes wrong... this time we have been sitting on the plane and waiting for over a hour due to some people where late and now the remaining 60-70 people are being over a hour late , poor judgment of the captain that said it would only take 15min max... read more

The worst airline I have flown in years. Embarrassing that they are Canada's National Airline. First, the tightest seat spacing in the industry. (20cm (8 inches) between rows. Cannot believe that is even allowed by DOT. On flight from Vancouver to LAX and many passengers complaining about leg cramps. Flight attendants were very young ( Part of Air Canada Rouge Experience) but oblivious to customers pain. If you can stand sitting like a pretzel and limited service, On board entertainment requires a smart phone or I pad to watch old movies and TV shows, go ahead and fly this airline. I have had better experiences with West Jet, Alaska, United, etc. I would fly with a connection through Seattle or San Francisco to avoid Air Canada. read more

I had a flight to New Delhi via LHR (heathrow). Before the flight even took off, at check-in time the flight was announced to be 1.5 hours late because of mechanical delay. I asked the guy at check-in because I was concerned about missing the connection, and the guy was dismissive, and then made a show of looking and told me that there were several other connecting flights if I missed that one. Sure enough, I got to heathrow and there was not a single flight to Delhi for 8 hours and when I landed some agent informed I had been booked onto some random flight by another company 8 hours later. I had no say in it and the airline's desk was closed and noone was around for 6 hours. Delhi was not even my final destination; I am sure they could have found something else through the middle east that got there less than 8 hours before. The worst part is that the guy at check-in lied to my face, telling me there were other flights if I missed my connection. There were no flights to India from heathrow for 8 hours (I had a lot of time to look around so I am fairly sure about this). Since there was noone at the desk, I didn't get even a meal refund for the delay. Not to mention it was a clear sunny day; ridiculous that they have a 1.5 hour delay before plane leaves, lying customer representatives and then dump the customer onto a random airline that they didn't book in, and don't make an effort to find a better itinerary when it's your fault. Completely unimpressed by Air Canada. Find a company whose reps won't lie to your face, and have better partnerships for missed connections. read more

Forced us to deplane and switch flights. I missed work because of this and as a single mother this truly hurts me not being able to make it to work so I can pay for daycare. read more

I'm not entirely sure how Air Canada got such a bad reputation. I fly them between YVR-YYZ a few times a year to visit friends and family, and I can't say I've had a bad experience yet. I don't have any sort of status with them and I always fly with the cheapest fare option. They seem to change their prices lock step with West Jet, so it's not like either airline is a bargain. The staff at Air Canada has always been professional and courteous towards me, the airplanes are clean and in good repair. When I'm flying they give me the experience I'm looking for, boring and uneventful. read more

I rarely feel compelled to write a review for an airline company, but I had a great experience with Air Canada at YVR. I was booked on a flight to San Jose which was delayed for a few hours due to weather conditions at the origin destination for the aircraft. Wanting to get home sooner, I spoke to the AC agent and asked if I could be booked to a flight going to SFO which was scheduled to leave earlier than my delayed one. I wasn't expecting much, as this request isn't commonly granted, but I was pleasantly surprised when the agent, Keiko, showed genuine interest in the situation and tried her best to help me. The agent at the desk for the SFO flight, Susana, was equally accommodating and agreed to switch my flight. Thank you Keiko, Susana, and Air Canada for the great customer service. :) read more