I called on a Sunday afternoon around 2:30 when I came back to my house after a weekend away to it…read morebeing 84 degrees downstairs. When I originally called from the reviews for Southern Seasons HVAC for an emergency visit, they originally weren't going to be able to provide a service as they were out of town - totally understandable. I continued down the list of various HVAC companies to see if someone had availability and got a call back saying "have you found someone? If not, Claude can help you and can be over today". Sure enough, Claude and his son came over and got me in working order. They were prompt, talked me through what was going on, and have a good warranty on the product. I will definitely be using them again and recommending them to others! Thanks again for saving me from my boiling house!

Claude responded quickly and was here to fix our A/C after we had someone cancel on us. Truly…read moreappreciate his quick work to get our A/C back up and running. He was able to quickly find the problem and give me a quote within minutes. Will be using Mt Pleasant Heating and Air Condition for future needs.

Five stars!. They fixed my air conditioner in 45 minutes the very next day after i called them. Low…read moreprice. Very professional. I recommend to everyone.Call them.

Saturday morning whole house clog to septic system. Was able to get here within 2hours-very fast…read more Professional job done correctly and quickly.

Steven was great- very thorough and knowledgeable. Made the process easy and trustworthy.read more

Nick from Austin Air is amazing. He is extremely polite, professional, knowledgeable, and carefully…read moreexplains what he is doing. I request him for all the jobs (maintenance to repairs) and the company works with me to ensure I am on his schedule. Very pleased!

small hiccup with the appointment in the beginning but was resolved quickly. Great techs, even…read moreshowed me where the relay was burnt. replaced on the spot at a fair price. Cleaned everything. great company

I made an appointment for someone to come out and service my two HVAC units on 14 July 2026. It…read morerained severely that morning and the appointment came and went. I called assuming the rain had delayed my service tech from being on time I requested a different day and was rescheduled for 17 July, both appointments were for 8am to 12pm. On the 17th which was a nice day that appointment came and went as well. I called very disappointed not having any reason that the technician didn't arrive during the designated reserved time frame. I called the following Monday, 20 July to speak with a supervisor, instead of writing a poor company review. They said they would pass on a message for the service supervisor Dan to call, of course that call never came. If an HAVC company doesn't call or text me to explain why there is a delay in coming out and not show up, and no follow-up from a supervisor. I certainly wouldn't rely on them for servicing!

Hero should rebrand to zero. Requested services for a non- working AC on May 13th. Their response…read moretime according to Yelp is 3 hours. They finally ask me today, June 2nd, if I still need their help and apologized for the delay. Delay? Listen, there are more than one HVAC services available in the low country, and I've used several that responded within an hour of request, and once hired were begging to be used again if I ever needed assistance. Customer service is non-existent here, and if that's indicative of their company, go elsewhere.

After numerous years of solid service and communication, I had an experience with Hero that…read morenecessitated that I find an alternative HVAC company. In brief, a tech diagnosed a system issue, recommended replacement, and a quote was provided ($14-$18k for a new system). I brought in another vendor for a quote and they indicated that I did NOT need a new system at this time and the issue may be related to a leak in the lines (that can't easily be detected). Alternatively, the other vendor suggested a chemical be injected into the lines which acts a sealant. I then contacted Hero professionally asking them to contact me to discuss this alternative and to hear their thoughts around why a new system is the right decision; they did NOT reply back to 2 messages over a 10 day period. After I called and left a voice message, the manager did professionally call and apologize for the lack of responsiveness. Punchline - At a cost of $300, 3 months later, my system is still running flawlessly...there is more life in the system.

Professional, hard-working, reliable and knowledgeable. Would highly recommend Jeremy to anyone…read morelooking for HVAC service.

New system in less than a week. Jeremy was great to work…read morewith and very involved with the process. Less than half the price of Preferred and very attentive service. Considerate through at home work schedules and very reasonable about the addition of a duct and vent to regulate our little FROG. They even gave me a great recommendation for a plumber who had our water heater replaced just as fast with excellent craftsmanship. I would definitely recommend them to a friend.

My AC quit working sometime during the night. I called to see if I could make an appointment to…read morehave my unit looked at. With it being a holiday weekend (July 4th) I expected to suffer through the weekend before it could be repaired. Someone was at my place within 3 hours and they resolved the issue. Now my place is cool and comfortable again. Very reasonable priced. Will definitely use again when I need any HVAC work done.

Ken and his team do an excellent job. Very pleased with my new AC system, worked great this summer…read more Would recommend them if you need a quick turn around. The price of the AC system was fair.

I have used Affordable Appliance several times. Very professional interactions, timely response and…read morereasonable rates. Definitely will continue to recommend their services.

From the owner: Specializing in the installation and repair of all major appliances. Affordable Appliance…read morecompletely understands what a major inconvenience it can be when appliances fail, we also understand that every second people have to wait for a technician is a second too many. We pride ourselves in our commitment to providing the most prompt and professional service available!